Submit a Review for Greys Residential Home
Hook Heath Road, Hook Heath, Woking, GU22 0JQ
View full details of Greys Residential HomeLatest Reviews for Greys Residential Home
23 February 2026
Greys has proven to be a wonderful home for my mother. It's family run, small, in a residential area and does not feel institutional at all. It feels like home. Bedrooms are upstairs and surround a courtyard and a re-furbished comfortable living and dining room is downstairs.
My mother is now
receiving end of life care and it couldn't be better. She is kept comfortable and looked after. The staff communicate constantly with us, her family. A community nurse is on call and doctors regularly visit.
The care staff and manager are always on hand day and night and, because the home is small, it's easy to form a relationship with them. They are very responsive to Mum's needs. There's also a lot of humour.
Food is great too.
We looked at nine different homes and this is the one that really stood out for us. Mum settled in straight away without any problems.
29 January 2026
The staff at Greys are kind, caring and understanding of my mother's needs which can be challenging. It is a small care home and therefore it does feel very personal and homely. As her relatives, we really appreciate being included in the summer and winter events, some of which are organised by the
staff. The last quiz was good fun. A big thank you to everyone at Greys.
27 January 2026
Mum moved in last May and staff were very helpful at making the transition as easy as possible. Problems that arose were dealt with promptly by management and the staff are all friendly and approachable. The home has a calm feel to it, we have been to a Greek afternoon, Quiz night and Christmas
party which were all great fun and the food was amazing.
27 January 2026
Mum came to Greys in December 2024 as a emergency resident. Social services demanded she had 24 hour care due to dementia and we had to find a home near myself and my brother.. He was away, so I had to find a home for her. What I liked about Greys, is it is actually a converted house, and a good
relationship of staff to residence. I was also impressed meeting the manger who explained the set up, and showed me a couple of rooms for the price, and we could choose one. Mums room is small, but the really good thing I was really sold on, was the ensuite wet room, with toilet., she also has a television in the room. When she first arrived, she was a real misery guts, now after a full year, she loves the staff and has made some friends. The manager is always willing to listening to minor gripes that an old lady has, and sorts them out.
27 January 2026
Mum has been at Greys for a few years now. The team have always been so caring and supportive of her and were even willing to care for her when we thought we had reached her end of life. Fortunately, mum has pulled through, with the help of the team, and they have certainly gone above and beyond to
make her comfortable and, more importantly, make it feel like home.
Thank you all for being there.
22 January 2026
wonderful caring setting, staff know residents very well and are sensitive to their individual personalities and needs. I am so grateful for the care provided to my mum throughout her stay, she has been there for two years now.
20 January 2026
My whole experience with Greys was positive from the very first contact to my Mums last day. The team were cheerful, friendly, supportive and helpful. They helped make Mums last months so much more comfortable than we could have done without them.
20 January 2026
Greys are a wonderful family, mum felt safe loved and well cared for. We as a family always felt welcome, informed and supported.
Staff treated mum like an individual with her own wants, needs and personality and encouraged her to express her individuality even when she requested a cheeky birthday
Pole dancer. . They made it happen and it was so artistic and tasteful everyone loved it.
Mum loved the regular entertainment and celebrations which always came with lovely food and drinks and a little dancing which mum always dragged staff and residents up for.
I can not thank all of the Greys staff, management and owners enough for all of the genuine love and care and allowing mum to spend a wonderful 3 years of her life with them and enabling us to rebuild our relationship which for 40 years had been challenging.
Mum passed peacefully on 30th Nov 2025 surrounded by all those who loved her, Thank-you Greys. Kindest regards RP
20 January 2026
For the last 3 yrs that my sister lived at Greys were probably the best years for her!
She was 85% blind and was so well looked after by the staff that they really brought out the best of her personality and happiness! In the last 6 months she was diagnosed with oesophageal cancer and we were
loath to move her, management and staff agreed to keep her there until she passed which enabled her family to visit her right up to the day she passed. Myself and her daughter were there to the end! All excellent staff caring and kind!
22 October 2025
My mother passed away at Greys Residential Home on August 17th 2025, a place that mum and myself could not fault, such a loving caring place for it to happen. Mum had been there for 4 years such a wonderful place for the elderly, that needs care and love in their last years of life. I could not
thank them enough when the sad time happened. I would say to anyone, Greys is a place to go, for best care, love and respect. Thank you Greys.
22 October 2025
I live 7000 miles away, but in constant communications with mum who has now been a resident for 8 months. Every phone call she says she is happy and content. she tells me all the staff look after her well, she feels its just like family. So while I'm away i don't have to worry i know she is safe.
Being over from the states at the moment was it the right decision to place her at Greys? All I can say is YES. I've watched them with her and they are so caring. She says the food is good and I have to say its top quality food provided in a family atmosphere where they all sit together while eating. Her room is always spotless, her clothes always clean, the whole care home is pristine. Everyday they have activities which mum enjoys and we get a monthly update on what's going on. Greys is lead by a very strong, competent manager and team. The staff are amazing doing one of the hardest jobs out there with such care and understanding. I cant praise them highly enough.
All I can say is thankyou
02 July 2025
My mum has been at Greys now for six months. She has settled well and is enjoying her time at Greys. She's learnt new skills by joining in with the art classes! I can't speak more kindly of Greys and their excellent staff.
24 June 2025
When first arriving at the care home I found a welcome from every management. Every carer I met seemed to understand my needs. Nothing was too much trouble for any of them. Within a day pretty well one of the staff would make a point of calling in to make sure all was well. I wish I had made the
move ages ago. It was really the best thing that I have done. They all knew my name. I dont regret this move. I think it springs from a excellent manager who is the right one for a not easy job.
28 May 2025
My Grans lived here for several years, she has been really well looked after and the staff seem to have gotten to know her well and take good care of her.
Thank you to all the staff for all your hard work.
14 May 2025
My mum was very happy here and I was happy with her care ,the staff felt like family and I felt I knew them and that they all cared about me and my mum.Mum died suddenly in February and I was devastated, unfortunately this is where things went wrong .Staff need more training how to treat the
bereaved ,even little things like the state of mum's room after her death were ignored.No help was offered when we tearfully emptied her room.No representative came to her funeral.As if my mother's death was difficult enough to deal with to be treated so coldly was a real slap in the face.
16 April 2025
Greys Residential Home is a lovely building in a beautiful, quiet road just outside Woking town centre. My mother-in-law's room has a lovely outlook and is spotlessly clean and bright. Everyone of the staff are kind, caring and professional. I cannot recommend the home enough.
15 April 2025
I am more than satisfied with all aspects of the care that I have received. The standards an kindness are excellent and the staff & manager always go above and beyond to help. They create a friendly, homely atmosphere and I love the light bright rooms & garden. In shot, I am very happy at Greys.
30 January 2025
I don't know how they run such a professional outfit with such a happy atmosphere and such wonderful feeling care.
03 October 2024
My father made Greys his home in August 2023 and he lived there for thirteen months before he passed away suddenly earlier this month.
He was a quiet, private and fiercely independent man who always knew he would find being in a care home difficult. That said he settled into Greys almost
immediately and would go to the dining room twice a day for meals and some company. He enjoyed being cooked for and he went on a few of the arranged outings on offer; these involved trips to local pubs, a garden centre and a ride along the canal on a boat.
Greys always felt homely and the staff were excellent. I never felt there were too few staff or that they seemed overstretched with their duties. I liked the fact that Greys was privately owned and not part of a large organisation.
I would definitely recommend Greys to anyone looking for a good caring home for their elderly loved one.
16 August 2024
Throughout my mother's long stay at Greys, I always found that the care and attention that she received was first class. The staff were very kind and professional and were always friendly and willing to help Mum be as comfortable as possible.
Mum always enjoyed the high standard of freshly
prepared meals.
Social activities organised by Greys made Mum very happy.
Latest Reviews for Greys Residential Home
23 February 2026
Greys has proven to be a wonderful home for my mother. It's family run, small, in a residential area and does not feel institutional at all. It feels like home. Bedrooms are upstairs and surround a courtyard and a re-furbished comfortable living and dining room is downstairs.
My mother is now
receiving end of life care and it couldn't be better. She is kept comfortable and looked after. The staff communicate constantly with us, her family. A community nurse is on call and doctors regularly visit.
The care staff and manager are always on hand day and night and, because the home is small, it's easy to form a relationship with them. They are very responsive to Mum's needs. There's also a lot of humour.
Food is great too.
We looked at nine different homes and this is the one that really stood out for us. Mum settled in straight away without any problems.
29 January 2026
The staff at Greys are kind, caring and understanding of my mother's needs which can be challenging. It is a small care home and therefore it does feel very personal and homely. As her relatives, we really appreciate being included in the summer and winter events, some of which are organised by the
staff. The last quiz was good fun. A big thank you to everyone at Greys.
27 January 2026
Mum moved in last May and staff were very helpful at making the transition as easy as possible. Problems that arose were dealt with promptly by management and the staff are all friendly and approachable. The home has a calm feel to it, we have been to a Greek afternoon, Quiz night and Christmas
party which were all great fun and the food was amazing.
27 January 2026
Mum came to Greys in December 2024 as a emergency resident. Social services demanded she had 24 hour care due to dementia and we had to find a home near myself and my brother.. He was away, so I had to find a home for her. What I liked about Greys, is it is actually a converted house, and a good
relationship of staff to residence. I was also impressed meeting the manger who explained the set up, and showed me a couple of rooms for the price, and we could choose one. Mums room is small, but the really good thing I was really sold on, was the ensuite wet room, with toilet., she also has a television in the room. When she first arrived, she was a real misery guts, now after a full year, she loves the staff and has made some friends. The manager is always willing to listening to minor gripes that an old lady has, and sorts them out.
27 January 2026
Mum has been at Greys for a few years now. The team have always been so caring and supportive of her and were even willing to care for her when we thought we had reached her end of life. Fortunately, mum has pulled through, with the help of the team, and they have certainly gone above and beyond to
make her comfortable and, more importantly, make it feel like home.
Thank you all for being there.
22 January 2026
wonderful caring setting, staff know residents very well and are sensitive to their individual personalities and needs. I am so grateful for the care provided to my mum throughout her stay, she has been there for two years now.
20 January 2026
My whole experience with Greys was positive from the very first contact to my Mums last day. The team were cheerful, friendly, supportive and helpful. They helped make Mums last months so much more comfortable than we could have done without them.
20 January 2026
Greys are a wonderful family, mum felt safe loved and well cared for. We as a family always felt welcome, informed and supported.
Staff treated mum like an individual with her own wants, needs and personality and encouraged her to express her individuality even when she requested a cheeky birthday
Pole dancer. . They made it happen and it was so artistic and tasteful everyone loved it.
Mum loved the regular entertainment and celebrations which always came with lovely food and drinks and a little dancing which mum always dragged staff and residents up for.
I can not thank all of the Greys staff, management and owners enough for all of the genuine love and care and allowing mum to spend a wonderful 3 years of her life with them and enabling us to rebuild our relationship which for 40 years had been challenging.
Mum passed peacefully on 30th Nov 2025 surrounded by all those who loved her, Thank-you Greys. Kindest regards RP
20 January 2026
For the last 3 yrs that my sister lived at Greys were probably the best years for her!
She was 85% blind and was so well looked after by the staff that they really brought out the best of her personality and happiness! In the last 6 months she was diagnosed with oesophageal cancer and we were
loath to move her, management and staff agreed to keep her there until she passed which enabled her family to visit her right up to the day she passed. Myself and her daughter were there to the end! All excellent staff caring and kind!
22 October 2025
My mother passed away at Greys Residential Home on August 17th 2025, a place that mum and myself could not fault, such a loving caring place for it to happen. Mum had been there for 4 years such a wonderful place for the elderly, that needs care and love in their last years of life. I could not
thank them enough when the sad time happened. I would say to anyone, Greys is a place to go, for best care, love and respect. Thank you Greys.
22 October 2025
I live 7000 miles away, but in constant communications with mum who has now been a resident for 8 months. Every phone call she says she is happy and content. she tells me all the staff look after her well, she feels its just like family. So while I'm away i don't have to worry i know she is safe.
Being over from the states at the moment was it the right decision to place her at Greys? All I can say is YES. I've watched them with her and they are so caring. She says the food is good and I have to say its top quality food provided in a family atmosphere where they all sit together while eating. Her room is always spotless, her clothes always clean, the whole care home is pristine. Everyday they have activities which mum enjoys and we get a monthly update on what's going on. Greys is lead by a very strong, competent manager and team. The staff are amazing doing one of the hardest jobs out there with such care and understanding. I cant praise them highly enough.
All I can say is thankyou
02 July 2025
My mum has been at Greys now for six months. She has settled well and is enjoying her time at Greys. She's learnt new skills by joining in with the art classes! I can't speak more kindly of Greys and their excellent staff.
24 June 2025
When first arriving at the care home I found a welcome from every management. Every carer I met seemed to understand my needs. Nothing was too much trouble for any of them. Within a day pretty well one of the staff would make a point of calling in to make sure all was well. I wish I had made the
move ages ago. It was really the best thing that I have done. They all knew my name. I dont regret this move. I think it springs from a excellent manager who is the right one for a not easy job.
28 May 2025
My Grans lived here for several years, she has been really well looked after and the staff seem to have gotten to know her well and take good care of her.
Thank you to all the staff for all your hard work.
14 May 2025
My mum was very happy here and I was happy with her care ,the staff felt like family and I felt I knew them and that they all cared about me and my mum.Mum died suddenly in February and I was devastated, unfortunately this is where things went wrong .Staff need more training how to treat the
bereaved ,even little things like the state of mum's room after her death were ignored.No help was offered when we tearfully emptied her room.No representative came to her funeral.As if my mother's death was difficult enough to deal with to be treated so coldly was a real slap in the face.
16 April 2025
Greys Residential Home is a lovely building in a beautiful, quiet road just outside Woking town centre. My mother-in-law's room has a lovely outlook and is spotlessly clean and bright. Everyone of the staff are kind, caring and professional. I cannot recommend the home enough.
15 April 2025
I am more than satisfied with all aspects of the care that I have received. The standards an kindness are excellent and the staff & manager always go above and beyond to help. They create a friendly, homely atmosphere and I love the light bright rooms & garden. In shot, I am very happy at Greys.
30 January 2025
I don't know how they run such a professional outfit with such a happy atmosphere and such wonderful feeling care.
03 October 2024
My father made Greys his home in August 2023 and he lived there for thirteen months before he passed away suddenly earlier this month.
He was a quiet, private and fiercely independent man who always knew he would find being in a care home difficult. That said he settled into Greys almost
immediately and would go to the dining room twice a day for meals and some company. He enjoyed being cooked for and he went on a few of the arranged outings on offer; these involved trips to local pubs, a garden centre and a ride along the canal on a boat.
Greys always felt homely and the staff were excellent. I never felt there were too few staff or that they seemed overstretched with their duties. I liked the fact that Greys was privately owned and not part of a large organisation.
I would definitely recommend Greys to anyone looking for a good caring home for their elderly loved one.
16 August 2024
Throughout my mother's long stay at Greys, I always found that the care and attention that she received was first class. The staff were very kind and professional and were always friendly and willing to help Mum be as comfortable as possible.
Mum always enjoyed the high standard of freshly
prepared meals.
Social activities organised by Greys made Mum very happy.