Hook Heath Road, Hook Heath, Woking GU22 0JQ
Greys Residential Home in Hook Heath, Woking, is registered for 24 older people.
Accommodation is over two floors and there is a lift to the first floor.
The residents have an en-suite, or private facilities adjacent to their own room. All rooms have a TV and telephone point and a carer call system. Rooms will be furnished to suit the resident and residents are encouraged to bring personal items to make their room homely.
The home has gardens for the residents to enjoy with several outside seating and patio areas. The main garden has a covered fish pond and rockery.
There are three spacious lounges with televisions and a real log fire, two dining areas, games room and library. All communal areas have just completed a full refurbishment program in 2016.
A hairdresser visits weekly and the chiropodist monthly, whilst doctor and dentist visits can be arranged any time.
Wi-Fi connection available throughout the home and there is a webcam in the office for Skype.
The home offers a full and varied range of activities including trips out. Recent visits include boat trips down the River Wey, Guildford Cathedral flower festival, Exotic butterflies at RHS Wisley and Buckingham Palace (these trips are all inclusive and accessible to all residents irrespective of any disability).
The home also provides a full laundry service.
Group: Greys Care Group
Person in charge: Simone Jeacock (Registered Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Admission Information: Ages 65+.
Single Rooms: 24
Shared Rooms: 0
Rooms with ensuite WC: 24
Weekly Charges Guide: Personal Care Single £695 – £895 (These prices are only a guideline, please contact Greys Residential Home to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
On the corner of Cedar Road ( a private residential road with parking).
Visiting:
There are no visiting rules or restrictions, visiting is encouraged at any time.
Parking:
There is on site parking available.
Latest Care Quality Commission* Report on Greys Residential Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Greys Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Greys Residential Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.85 for Greys Residential Home is calculated as follows: ( (193 Excellents x 5) + (34 Goods x 4) ) ÷ 227 Ratings = 4.85
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.583 Points relating to the number of positive Reviews for Greys Residential Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 4 Reviews ÷ 4.8 Target = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Greys Residential Home has a Review Score of 9.4 (9.433) from 19 Reviews
Review submitted from a Postal Card by Mabel T (Friend of Resident) on Monday 11 December 2017. Relates to November 2017.
I have visited Greys for a number of years and also different residents sometimes in their rooms and sometimes in one of the lounges. I am welcomed by cheerful, friendly staff. In the summer tables, chairs and umbrellas are put out for the residents to enjoy the well-kept gardens. Birthdays are celebrated with a cake and entertainment. Different events like garden parties take place as well as activities through the year. My visits are a joy not a chore.
How likely would you be to recommend Greys Residential Home? Extremely Likely
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Review submitted from a Postal Card by A H (Daughter of Resident) on Tuesday 14 November 2017. Relates to October 2017.
My mother has lived in Greys Residential Home for 6 and a half years and over that time has received excellent care in every way from all the staff.
The home has a wonderfully friendly and caring atmosphere and operates like a 'large family'.
The staff go out of their way to meet the varied needs of the residents, whether mobile or bed bound.
My mother has just died at the age of 101 and she was cared for very sensitively in her final days.
She passed away peacefully in the place she regarded as 'home'.
We have the highest regard for all the management and staff.
How likely would you be to recommend Greys Residential Home? Extremely Likely
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Jo Kennedy, Owner at Greys Residential Home responded to this review on 14 Nov 2017:
Your mum was a very special lady and it was sincerely our pleasure to look after her. Thank you for your kind words. We wish you and your family all the best at this sad time.
Review submitted from a Website Submission by John M (Son of Resident) on Wednesday 1 November 2017. Relates to November 2017.
Our mum was a resident at Greys for several years, until she died peacefully a few days ago in her own bed at Greys at the age of 101.
During all that time she was looked after very well in a caring, loving, personal but professional way by the excellent day and night staff.
On several occasions, she needed hospital admission, but the manager and staff at Greys ensured Mum could come 'home' as soon as possible, even though it meant extra work for them. Once home she was managed very well with sensible encouragement and mobilisation.
After her final illness in hospital, the manager made all arrangements quickly and efficiently to allow Mum to come home, with a special bed delivered and full medical back-up from the excellent GP and district nurses. All the day and night staff looked after her (and us the family) with excellent care, dignity and compassion and she gradually faded away and died in her sleep - a perfect departing. Thank you. The family could not have asked for more.
How likely would you be to recommend Greys Residential Home? Extremely Likely
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Jo Kennedy, owner at Greys Residential Home responded to this review on 01 Nov 2017:
John, your mother was a wonderful lady and for many years was a pivotal member of our extended family home. She was an absolute joy to care for and we will miss her dearly. Thank you for your kind words, our thoughts and prayers are with you and all your family. Kindest regards, Jo Kennedy
Review submitted from a Postal Card by Graham W (Son of Resident) on Wednesday 20 September 2017. Relates to September 2017.
A friendly, homely environment in nice surroundings (useful when taking mum out in her wheelchair). Staff are good humoured and caring. A guest entertainer is often brought in to celebrate a resident's birthday.
How likely would you be to recommend Greys Residential Home? Extremely Likely
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Review submitted from a Postal Card by Rodney C (Cousin of Resident) on Thursday 16 March 2017. Relates to February 2017.
My cousin moved into Greys in April 2016. I have been delighted with the homely experience of the home. The food is excellent. The staff are friendly and welcoming.
Each room is fully equipped as to the resident's needs plus their own belongings are encouraged.
One of the main aspects is that the residents are encouraged to take part in activities and in the day to day running of the home.
How likely would you be to recommend Greys Residential Home? Extremely Likely
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Review submitted from a Website Submission by Erica M (Daughter of Resident) on Thursday 9 February 2017. Relates to February 2017.
What made me choose Grey's initially was the lovely home from home feeling. A beautiful house with the open fire and lovely gardens. My mother has been a resident for 3 years now and is happy, safe and very well-fed! There is always something going on to get involved in if she wanted to and the staff are friendly and caring. I couldn't really ask anymore for her.
How likely would you be to recommend Greys Residential Home? Extremely Likely
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Review submitted from a Website Submission by Lynn K (Daughter of Resident) on Thursday 9 February 2017. Relates to February 2017.
I had previously searched the Internet and telephoned with various homes. Greys Residential left the best impression. Three and a half years ago my mother, unfortunately, had to go into a care home very suddenly and we were lucky that a room had just become vacant. I recently read my mother's entry in the new resident's book where she wrote how glad she is that her daughter found Greys for her. As I don't live in England and cannot visit very often, it is reassuring for me to know that Mum is well-cared for and that I can contact the staff at any time for their help and advice.
How likely would you be to recommend Greys Residential Home? Extremely Likely
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Review submitted from a Website Submission by Colin S (Son of Resident) on Thursday 9 February 2017. Relates to February 2017.
Greys Residential Home in Hook Heath, Woking is like a home away from home for my mum. She could no longer look after herself after my dad died, and I wanted to bring her down closer to where my family live. We looked at numerous homes when making our choice. It is very good value (you can pay 50% more for some places, but I would not want to live there!), whereas Greys felt very homely. The staff are so caring and friendly. The food is of a very good standard, and mum's room is lovely. Always activities to get involved in, outings, food tastings etc. Highly recommend Greys to anyone looking for a small residential home, where all the staff know all the residents and look after them very well.
How likely would you be to recommend Greys Residential Home? Extremely Likely
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Review submitted from a Postal Card by Patricia S (Resident) on Tuesday 7 February 2017. Relates to January 2017.
I have lived here for five years, during which I have been very happy. The staff are very helpful and cheerful all the time. The food is really pleasant and varied. Bed linen is changed weekly and carpets cleaned.
How likely would you be to recommend Greys Residential Home? Extremely Likely
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Review submitted from a Postal Card by C W (Daughter of Resident) on Tuesday 7 February 2017. Relates to January 2017.
My mother has been a resident in Greys for almost two years. She has been very happy there and the staff are exceptional. I chose Greys because of the informal and cosy ambience and because the other residents were so complimentary about the care they received and their surroundings. I wanted my mother to have the best and I believe she has at Greys.
How likely would you be to recommend Greys Residential Home? Extremely Likely
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Review submitted from a Postal Card by L P (Daughter of Resident) on Tuesday 7 February 2017. Relates to December 2016.
An excellent establishment, welcoming, friendly, warm and homely. Very good food, entertainment, attitude to residents. Never any nasty smells, well furnished and decorated. Relaxed atmosphere, happy feeling. Very open and good communication. Staff really car and get to know the residents. Gave my mother super kind treatment.
How likely would you be to recommend Greys Residential Home? Extremely Likely
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Review submitted from a Postal Card by Audrey L (Resident) on Wednesday 11 January 2017. Relates to December 2016.
I have found everyone at Greys Residential Home very helpful, patient and always willing to help you whatever you ask them. After more than three years, I wouldn't wish to be anywhere else, I am very happy here.
How likely would you be to recommend Greys Residential Home? Extremely Likely
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Review submitted from a Postal Card by Anne D (Daughter of Resident) on Wednesday 11 January 2017. Relates to December 2016.
The care home is very clean, warm and extremely well decorated. It is a very welcoming care home and the staff are very approachable, warm and friendly who can't do enough for the residents. The food they provide is of a very high standard and they have quite a variety to choose from. As a family, we really can't fault it and the manager is very professional and always keeps us informed of Mother's welfare. They provide a range of activities for those that want to join in.
How likely would you be to recommend Greys Residential Home? Extremely Likely
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Review submitted from a Postal Card by S M (Daughter of Resident) on Tuesday 10 January 2017. Relates to December 2016.
This is such a lovely home. We recently attended the Christmas party where almost all the residents and their families were present enjoying the food, entertainment. The staff all go the extra mile to look after the residents and they are all treated as individuals with respect and kindness. Residents can stay in their rooms or join in the activities or trips provided and all choices are respected. We are very happy to travel abroad knowing that dad is well looked after and in the best possible hands.
How likely would you be to recommend Greys Residential Home? Extremely Likely
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Review submitted from a Postal Card by M R (Resident) on Friday 16 December 2016. Relates to December 2016.
I am very happy here and made a good decision to move here.
How likely would you be to recommend Greys Residential Home? Extremely Likely
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Review submitted from a Website Submission by C A (Son of Resident) on Wednesday 27 January 2016. Relates to January 2016.
This may come as a surprise but knowing the resident my whole life, I think the time she had at Grey’s were some of the happiest she ever had.
After my Father died, both when she was in her cottage and at the apartment in Cranleigh, she always said she wanted someone to look after her more, and I think this is exactly what Grey’s did for her.
She was clearly comfortable in the surroundings and I believe this brought out the best in her. It’s a shame she suffered from deteriorating eyesight and ongoing dementia and, towards the end, it was pretty obvious she didn’t really know who I was but through it all she never lost her liking for the home and the attention she received.
I can only thank you once again for looking after her so well and making her so comfortable in her final few days.
How likely would you be to recommend Greys Residential Home? Extremely Likely
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Review submitted from a Website Submission by P Arnot (Son of Resident) on Wednesday 27 January 2016. Relates to January 2016.
Every time I visited my Mother at Grey's over the past 10 years or so, I was always reminded of the meanings of care and compassion.
I cannot think that she could have been better looked after anywhere else and the number of times that she told me how happy she was at Grey's is testimony to that.
The love and care as well as your staff's efforts to retain her dignity have been simply fantastic and the worry of living so far away never existed knowing what good hands my Mother was in.
I cannot thank you and your wonderful staff enough for allowing her to be part of your family and for loving and caring for her to the highest standards possible.
How likely would you be to recommend Greys Residential Home? Extremely Likely
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Review submitted from a Website Submission by John B (Son of Resident) on Thursday 7 January 2016. Relates to December 2015.
A lovely atmosphere as soon as you walk into Greys.
Everyone is so friendly and kind and Mum is treated with respect. Nothing seems to be too much trouble for the staff. I would have no hesitation in recommending Greys to anyone looking for a care home for a loved one. Since Mum has lived here I have peace of mind knowing that she is being well cared for.
How likely would you be to recommend Greys Residential Home? Extremely Likely
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Review submitted from a Website Submission by Julie O (Daughter of Resident) on Thursday 13 August 2015. Relates to August 2015.
Fantastic care and attention to mum's every need at all times (and she can be quite demanding) I would recommend this home to everyone. I have met with several of the staff including the manager, the owners and many of the staff - all seem to have mums best interests at heart. Well done and THANK YOU!
How likely would you be to recommend Greys Residential Home? Extremely Likely
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February 2018
April 2017
February 2016
March 2015
Recipient: Greys Residential Home
Date: Friday 20 Mar 2015
November 2014
September 2014
Recipient: Greys Residential Home
Date: Monday 01 Sep 2014
March 2013
Job Title: Owner
Joined: 1998
Description:
Owner (NVQ4 & RMA)
Job Title: Registered Manager
Joined: 2013
Description:
Registered Manager (NVQ4 & RMA)
Job Title: Senior Carer
Joined: 2012
Description:
Currently studying for NVQ5
Job Title: Senior Carer
Joined: 2012
Description:
Senior Carer (NVQ3)
Job Title: Senior Carer
Joined: 2008
Description:
NVQ2
Job Title: Senior Carer
Joined: 2014
Description:
NVQ3
There are currently no Care Home Idol entrants who have performed at Greys Residential Home