Greys Residential Home

Hook Heath Road, Hook Heath, Woking GU22 0JQ
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9.8 65 Reviews
  • Greys Residential Home, Woking
Greys Residential Home is a converted rectory and has been run as a care home by the Kennedy family since 1984. Over the years, the house has had extensive investments to provide the modern facilities available today. The latest investment in 2024 is a renovation of the East wing, which provides 4 large rooms with en-suite facilities and private doors onto the secure gardens.

Greys is registered for 24 older people age 65+. Offering care for people with mobility and memory issues and those who just don't want to be alone anymore. Approximately 50% of Residents have a diagnosis of dementia, however clients are only accepted in the early stages of dementia.

Resident accommodation is over two floors and there is a lift to the first floor. Staff reside on the second floor.

The Residents all have their own en-suite bathroom. All rooms have a TV and telephone point and a carer call system. Rooms are furnished to suit the Resident and personal items are encouraged to make the room homely and familiar.

Residents can enjoy several gardens and outside seating and patio areas. The main garden and rear garden is decked flat and accessible from downstairs bedrooms.

There are two spacious lounges with televisions and tea and coffee making facilities. There is also a dining room and library books available for Residents to use. All communal areas have just completed a full refurbishment programme.

A hairdresser visits weekly and the chiropodist monthly, whilst doctor and dentist visits can be arranged any time.

Wi-Fi connection is available throughout the home and there are video-conferencing facilities such as Zoom & Skype.

The home offers a full and varied range of activities including trips out. Recent visits include boat trips down the River Wey, Guildford Cathedral flower festival, exotic butterflies at RHS Wisley, The Ritz, The Ivy & Buckingham Palace (these trips are accessible to all Residents).

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1249 – £1349
  • Self-Funded Residential Dementia Care: £1249 – £1450
  • RESPITE Self-Funded Residential Care: £1249 – £1349
  • RESPITE Self-Funded Residential Dementia Care: £1249 – £1450

All-inclusive, so all care, food, accommodation, laundry and entertainment are included within the quoted price, there is no fluctuation based on care needs once you are a resident.
Extras are only hairdressing, chiropody, newspapers and trips using the electric minibus

These prices are only a guideline, please contact Greys Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Greys Care Group

Person in charge

  • Anthony Browne (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • We recommend a 4 week trial holiday to make sure you are happy in our home
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (22)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • No visiting rules or restrictions, visiting is encouraged at any time.

Parking

  • On-site parking is available.

Greys Residential Home Reviews (65)

Total of 65, showing 1-20
9.8

Greys Residential Home has a Review Score of 9.8 (9.816) out of 10, based on 19 reviews in the last 2 years. Over all time Greys Residential Home has 65 reviews.

Overall Experience

  • 55
  • 9
  • 1
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Date Published

65
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Review from M D (Son of Resident) published on 2 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Greys now for six months. She has settled well and is enjoying her time at Greys. She's learnt new skills by joining in with the art classes! I can't speak more kindly of Greys and their excellent staff.

Reply from Jo Kennedy, Partner at Greys Residential Home

Thank you for your kind review. We are so happy that your mum has settled so well into Greys, she has embraced all that we offer and it is really lovely to enjoy her company and sense of humour on a daily basis. Your mum is a talented artist and I hope she enjoyed displaying some of her work this weekend at our Art Exhibition!

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Review from P F (Resident) published on 24 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When first arriving at the care home I found a welcome from every management. Every carer I met seemed to understand my needs. Nothing was too much trouble for any of them. Within a day pretty well one of the staff would make a point of calling in to make sure all was well. I wish I had made the move
ages ago. It was really the best thing that I have done. They all knew my name. I dont regret this move. I think it springs from a excellent manager who is the right one for a not easy job.

Reply from Jo Kennedy, Partner at Greys Residential Home

I am so glad to hear you've had such a positive start to life at Greys, we are so keen to ensure that you get the best out of your life to come with us! I so enjoyed taking you out last week to Newlands Corner for ice creams and seeing your interactions with my team and I look forward to getting to know you better in the weeks and months to come!

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Review from Lynn N (Daughter of Resident) published on 16 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home for the elderly to spend their last years, with lovely people that care for them. Mum could not ask for anywhere better that care for people like her, in the last years of their lifes. I'm so happy she is happy living there.

Reply from Jo Kennedy, Partner at Greys Residential Home

Thanks so much for your lovely review! It's an absolute pleasure to care for your mum and that she's made it her home! I'll pass on your kind words to our team, thank you.

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Review from J H (Grandson of Resident) published on 28 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grans lived here for several years, she has been really well looked after and the staff seem to have gotten to know her well and take good care of her.
Thank you to all the staff for all your hard work.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear JHThank you for your kind words about our home which we look forward to sharing with our team!

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Review from Clarissa H (Daughter of Resident) published on 14 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum was very happy here and I was happy with her care ,the staff felt like family and I felt I knew them and that they all cared about me and my mum.Mum died suddenly in February and I was devastated, unfortunately this is where things went wrong .Staff need more training how to treat the bereaved
,even little things like the state of mum's room after her death were ignored.No help was offered when we tearfully emptied her room.No representative came to her funeral.As if my mother's death was difficult enough to deal with to be treated so coldly was a real slap in the face.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear ClarissaThank you for your review. Unfortunately due to the unexpected nature of your mum's passing, the police were called and we were prevented from preparing the room for your arrival. We are also not allowed to be involved in the clearing of her private possessions but I understand that teas were offered. I do accept that during our investigation we found confidence gaps in our staff offering emotional intelligence, empathy and compassion and these specific staff have now been trained further in these areas. We always attend our Resident's funerals but on this occasion we were not invited. I am sorry that you feel our services were not at their usual high standard and hope these explanations assist you in your grief processing. Your mum was a pivotal member of our Greys family and was loved by all and is missed by all.

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Review from Jackie F (Daughter-in-law of Resident) published on 16 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greys Residential Home is a lovely building in a beautiful, quiet road just outside Woking town centre. My mother-in-law's room has a lovely outlook and is spotlessly clean and bright. Everyone of the staff are kind, caring and professional. I cannot recommend the home enough.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear Jackie, Thank you for your very kind review: I will look forward to sharing your feedback to our team, especially housekeeping!Many thanks

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Review from J P (Resident) assisted by family/friend published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than satisfied with all aspects of the care that I have received. The standards an kindness are excellent and the staff & manager always go above and beyond to help. They create a friendly, homely atmosphere and I love the light bright rooms & garden. In shot, I am very happy at Greys.

Reply from Jo Kennedy, Partner at Greys Residential Home

Thank you for your kind review, which is very much appreciated by our team. I am so glad to hear how happy you are at GreysMany thanks!

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Review from Martin B (Son-in-law of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know how they run such a professional outfit with such a happy atmosphere and such wonderful feeling care.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear Martin, thanks so much for your kind words about Greys, we are really proud of our staff team and culture so we look forward to sharing your feedback with them!

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Review from Theresa B (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most professional, comfort, caring experience I have ever had. We have had a tough experience with my mum being diagnosed with dementia and not knowing what to do and how to go about things. They guided us out of the dark into the light and Mum is now settling in nicely with lots to do and such
wonderful care. I couldn't ask for more. Thank you.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear Theresa B, thank you so much for your wonderful review which we will be so pleased to share with our team! We really are so pleased at how your mum has settled with us and making Greys her home. Thank you for your continued support.

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Review from Alison H (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father made Greys his home in August 2023 and he lived there for thirteen months before he passed away suddenly earlier this month.
He was a quiet, private and fiercely independent man who always knew he would find being in a care home difficult. That said he settled into Greys almost immediately
and would go to the dining room twice a day for meals and some company. He enjoyed being cooked for and he went on a few of the arranged outings on offer; these involved trips to local pubs, a garden centre and a ride along the canal on a boat.
Greys always felt homely and the staff were excellent. I never felt there were too few staff or that they seemed overstretched with their duties. I liked the fact that Greys was privately owned and not part of a large organisation.
I would definitely recommend Greys to anyone looking for a good caring home for their elderly loved one.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear Alison, many thanks for your lovely review and praise of our team, your dad was always a pleasure to care for and we appreciated how much he committed to making Greys his final home and becoming part of our family. He will be sorely missed by all. Kindest regards.

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Review from S P (Son of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my mother's long stay at Greys, I always found that the care and attention that she received was first class. The staff were very kind and professional and were always friendly and willing to help Mum be as comfortable as possible.
Mum always enjoyed the high standard of freshly prepared
meals.
Social activities organised by Greys made Mum very happy.

Reply from Jo Kennedy, Partner at Greys Residential Home

Caring for your mum was honestly an honour and a privilege. She was a valued member of our family for so many years, and we all still miss her dearly. Thank you for your kind words, which I look forward to sharing with our team.

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Review from Carole M (Friend of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly atmosphere.
The building was a family home and although it has been extended, it still has a homely feel.
My friend was encouraged to have lunch downstairs in the dining room but the rest of the time she was allowed to rest in her room, which she liked to do.
Greys is not in a care or nursing
home category nevertheless they did a good job in keeping residents safe during the pandemic.
My friend had a pretty good 4 and a half years there and only had to move because her dementia sadly became more marked, and she now needs nursing home care.

Reply from Jo Kennedy, Partner at Greys Residential Home

Thank you so much for your kind words about Greys and our team and thank you for your comments about the pandemic which we are still very proud of. We hope you could get in touch with us directly to discuss the 3/5 stars for cleanliness as this is disappointing to us and would welcome your more detailed feedback so that we may improve in this area. Many thanks for your continued support. Kindest regards.

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Review from Lesley G (Friend of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was a resident at Greys for almost 5 years. The home is in a lovely setting and beautifully decorated. The staff were caring and always responded to her needs.
Thank you Greys for the care you showed during this very important part of her life.

Reply from Jo Kennedy, Partner at Greys Residential Home

Thank you for your kind words which our team really appreciate.
Kindest regards.

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Review from Clare S (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I knew as soon as we walked through the door of Greys that this would be an excellent choice for my mother who has mixed dementia and associated behaviours. The staff are kind and have done their utmost to settle her in, accommodating many requests. The manager and staff treat everyone
as individuals with compassion and understanding. There is an activity most days and the home is open to suggestions for different outings from residents and their families. My mother has said the food is nice and appreciates a glass of wine with her meals. The building is well maintained and there is a helpful handyman to keep on top of any issues. It is reassuring to know that my mother is in a safe and caring environment.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear CS. Thank you for your very kind and detailed review, the staff appreciate your feedback! We are glad to hear that the food gets good feedback as this is so important and your kind words about our maintenance man is very well received. We thank you for your continued support!

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Review from R P (Daughter of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are so grateful. Mum's safe and so happy. Two years of stress and worry leading up to her coming here is finally over. We can breathe again. Home from home. Mum has made friend's with all, feels like family to her and us. Mum's mental and physical health are 100% improved. Highly recommend
to anyone looking for a loving, caring, safe home for loved one.

Reply from Jo Kennedy, Partner at Greys Residential Home

Thank you for your kind review, we are so glad that your mum has settled so well with us. Your feedback to staff is greatly appreciated!
Many thanks.

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Review from V A (Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came here for respite care. Care so good, made the decision to stay in residence.

Reply from Jo Kennedy, Partner at Greys Residential Home

We are so glad you decided to stay, we appreciate your review and hope you will be very happy with us making Greys your home!

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Review from Dee R (Daughter-in-law of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law stayed at Greys whilst her broken arm healed and she was incredibly well looked after, she absolutely loved her stay there. The staff were so friendly, very caring, supportive and understanding and she was so impressed with the food which she said was fantastic. Her stay was the perfect
convalescence for her, so thank you to everyone at Greys for being so instrumental in her healing and in restoring her confidence.

Reply from Jo Kennedy, Partner at Greys Residential Home

Your mother-in-law was an absolute pleasure to care for, we were so glad we could accommodate her in the emergency situation and we were so pleased to see how quickly she embraced her surroundings and regained her strength and confidence.
It is always something we are so proud of when someone feels well enough to go back to independent living after respite care with us and we look forward to her joining us whenever she is free for our ongoing social activities.

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Review from Simon H (Son of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loved the home and called it her 'home' in her last days. The staff were all wonderful and so kind to her. She loved the food, especially the homemade soups and made some new good friends. It was just a shame she never got to spend longer here.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear Mr H - Thank you for your kind feedback which the staff and chef will appreciate!

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Review from D B (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greys provided excellent care and support for my mum in a very small and safe environment with a good staff-to-residents ratio. Mum was very well looked after with a kind and respectful approach maintaining her dignity. The friendly staff had time for nice chats (and some humour) which my mum liked.

Greys has a wonderful garden with decking and gazebo. Mum had a lovely view of the garden from her armchair and easy access through her French doors. Mum liked the Arts and Crafts class and good, home-cooked food. She also enjoyed the lively birthday parties with cake, Bucks Fizz, and live entertainment. She appreciated all the support at Greys and was content there for just over 4 years.

Reply from Jo Kennedy, Partner at Greys Residential Home

Thank you so much for your kind words, your mum was a joy to care for and we are so sorry for your loss. She was a keen artist and enjoyed all the activities, definitely a glass half-full lady!
Thank you for allowing us to be part of her final chapter, she will be missed by us all.

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Review from John T (Son of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident at the home for several years. We consider it very lucky that there was a place at the home for her to be able to move in. Her care was excellent throughout her time at the home. The staff were excellent and the food was good, with our mum having a very specific dietary requirement.

I would recommend Greys Residential Home very highly.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear John,
Your mum was an absolute pleasure to care for, we are glad to have been able to spend time with such a wonderful lady.
Kind regards,
Jo

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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Greys Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.816 for Greys Residential Home is calculated as follows: ( (188 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 223 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greys Residential Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (2)

Jo

Jo Kennedy

Job Title: Owner

Joined: 1998

Jo & Steve have owned and run Greys since 1998 after taking over from his parents who opened the home as a care home in 1984 but which was their private residence since Stephen was a child.


They run the home how they would like to live in it and respect individual choice and independence.


Stephen holds a BSc in Business Management and Jo is the qualified and registered CQC Nominated Individual (Dip. A NVQ4 & RMA in Health & Social Care)

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Anthony Browne

Job Title: Registered Manager

Joined: 2023

Anthony is a specialist dementia care Registered Manager with over 20 year's management experience in the industry.

Frequently Asked Questions about Greys Residential Home

What types of Care is Greys Residential Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Greys Residential Home have?

There are 22 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Greys Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greys Residential Home to the centre of Woking?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greys Residential Home to verify any information. View our terms and conditions. Greys Residential Home has an Enhanced Service - more info.