Greys Residential Home

Hook Heath Road, Hook Heath, Woking GU22 0JQ
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9.8 65 Reviews
  • Greys Residential Home, Woking
Greys Residential Home is a converted rectory and has been run as a care home by the Kennedy family since 1984. Over the years, the house has had extensive investments to provide the modern facilities available today. The latest investment in 2024 is a renovation of the East wing, which provides 4 large rooms with en-suite facilities and private doors onto the secure gardens.

Greys is registered for 24 older people age 65+. Offering care for people with mobility and memory issues and those who just don't want to be alone anymore. Approximately 50% of Residents have a diagnosis of dementia, however clients are only accepted in the early stages of dementia.

Resident accommodation is over two floors and there is a lift to the first floor. Staff reside on the second floor.

The Residents all have their own en-suite bathroom. All rooms have a TV and telephone point and a carer call system. Rooms are furnished to suit the Resident and personal items are encouraged to make the room homely and familiar.

Residents can enjoy several gardens and outside seating and patio areas. The main garden and rear garden is decked flat and accessible from downstairs bedrooms.

There are two spacious lounges with televisions and tea and coffee making facilities. There is also a dining room and library books available for Residents to use. All communal areas have just completed a full refurbishment programme.

A hairdresser visits weekly and the chiropodist monthly, whilst doctor and dentist visits can be arranged any time.

Wi-Fi connection is available throughout the home and there are video-conferencing facilities such as Zoom & Skype.

The home offers a full and varied range of activities including trips out. Recent visits include boat trips down the River Wey, Guildford Cathedral flower festival, exotic butterflies at RHS Wisley, The Ritz, The Ivy & Buckingham Palace (these trips are accessible to all Residents).
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1249 – £1349
  • Self-Funded Residential Dementia Care: £1249 – £1450
  • RESPITE Self-Funded Residential Care: £1249 – £1349
  • RESPITE Self-Funded Residential Dementia Care: £1249 – £1450

All-inclusive, so all care, food, accommodation, laundry and entertainment are included within the quoted price, there is no fluctuation based on care needs once you are a resident.
Extras are only hairdressing, chiropody, newspapers and trips using the electric minibus

These prices are only a guideline, please contact Greys Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Greys Care Group

Person in charge

  • Anthony Browne (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • We recommend a 4 week trial holiday to make sure you are happy in our home
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (22)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • No visiting rules or restrictions, visiting is encouraged at any time.

Parking

  • On-site parking is available.

Greys Residential Home Reviews (65)

9.8

Greys Residential Home has a Review Score of 9.8 (9.816) out of 10, based on 19 reviews in the last 2 years.
Over all time Greys Residential Home has 65 reviews.

Overall Experience
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Reviewer Connection to Greys Residential Home
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Review from Julie G (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very well looked after, kind staff caring and providing company for my mother.
The meals were also excellent.
The staff were very attentive and dealt with situations arising from ill health etc efficiently.
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Review from G H (Daughter of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've always found Greys to be a friendly environment. Staff are always very welcoming. Dad always seemed very happy to be there.
I always felt very re-assured that dad was in a safe and friendly place and was being well looked after.
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Review from Anne M (Daughter of Resident) published on 18 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for over 6 years and we chose Greys because it was a well run, independent, family residential home with a homely environment. Over the six years, the standards of care strengthened and it remained an excellent home for my mother. The carers are well trained and experienced
and many have worked there for several years giving continuity of care and a stable home environment.
I can recommend this home without reservations.
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Review from Graham W (Son of Resident) published on 13 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is small enough to be personal and have a family feel with good staff.
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Review from Graham B (Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was in this home for 2 weeks respite care, feeling apprehensive prior to arrival. I was greeted by caring staff. Everyone from management to cleaners treated me as a friend. The best way to describe my stay was "I chilled". I will be returning when my wife has another operation and I know I will be
well looked after.
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Review from Norma E (Daughter of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a friendly and caring home where all the staff go out of their way to make residents and their families feel at home.
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Review from L H (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My initial view of Greys I formed whilst looking for care for my mother, it hasn't changed during the time she's resided there.
It is a well maintained and tastefully decorated care home run on a commonsense basis, accommodating the needs and wishes of the residents, rather than for the convenience
of the staff which is, unfortunately, all to often the case. I visit Greys regularly and the staff have always been friendly, professional and approachable. Most importantly they care for the residents with kindness and compassion.
Regular activities and outings are arranged for those residents who want to participate. The food is nutritious and varied and includes themed weeks featuring cuisine from other countries for residents to sample.
Greys truly is a home from home!
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Review from Martin F (Son of Resident) published on 19 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was moved to Greys in December last year as she was no longer able to care for herself at home. I reside permanently in Australia so as you can imagine this has been a difficult time for us as it's been challenging trying to organise somewhere from halfway around the world. Greys were amazing
from the first phone call my wife made to them enquiring as to whether they would be able to take mum as she also has dementia. They were professional, helpful and provided great advice and assistance. They have been fantastic from the first day she arrived and take wonderful care of her. We visited in August/September this year and could not be happier with the care she receives, she also looks better than she has in years. We know that we don't need to worry about mum as she is receiving premium care and Greys has a lovely 'homely' feel about it, she also has a room leading out to a beautiful garden. We are extremely grateful to Greys and the outstanding care provided.
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Review from Carol V (Respite Resident) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience here has been totally positive.
I have consequently made rapid progress in my respite care and am now almost ready to go home.
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Review from Mabel T (Friend of Resident) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited Greys for a number of years and also different residents sometimes in their rooms and sometimes in one of the lounges. I am welcomed by cheerful, friendly staff. In the summer tables, chairs and umbrellas are put out for the residents to enjoy the well-kept gardens. Birthdays are celebrated
with a cake and entertainment. Different events like garden parties take place as well as activities through the year. My visits are a joy not a chore.
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Review from A H (Daughter of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived in Greys Residential Home for 6 and a half years and over that time has received excellent care in every way from all the staff.
The home has a wonderfully friendly and caring atmosphere and operates like a 'large family'.
The staff go out of their way to meet the varied needs
of the residents, whether mobile or bed bound.
My mother has just died at the age of 101 and she was cared for very sensitively in her final days.
She passed away peacefully in the place she regarded as 'home'.
We have the highest regard for all the management and staff.
Reply from Jo Kennedy, Owner at Greys Residential Home

Your mum was a very special lady and it was sincerely our pleasure to look after her. Thank you for your kind words. We wish you and your family all the best at this sad time.

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Review from John M (Son of Resident) published on 1 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was a resident at Greys for several years, until she died peacefully a few days ago in her own bed at Greys at the age of 101.
During all that time she was looked after very well in a caring, loving, personal but professional way by the excellent day and night staff.
On several occasions,
she needed hospital admission, but the manager and staff at Greys ensured Mum could come 'home' as soon as possible, even though it meant extra work for them. Once home she was managed very well with sensible encouragement and mobilisation.


After her final illness in hospital, the manager made all arrangements quickly and efficiently to allow Mum to come home, with a special bed delivered and full medical back-up from the excellent GP and district nurses. All the day and night staff looked after her (and us the family) with excellent care, dignity and compassion and she gradually faded away and died in her sleep - a perfect departing. Thank you. The family could not have asked for more.

Reply from Jo Kennedy, owner at Greys Residential Home

John, your mother was a wonderful lady and for many years was a pivotal member of our extended family home. She was an absolute joy to care for and we will miss her dearly. Thank you for your kind words, our thoughts and prayers are with you and all your family. Kindest regards, Jo Kennedy

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Review from Rodney C (Cousin of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin moved into Greys in April 2016. I have been delighted with the homely experience of the home. The food is excellent. The staff are friendly and welcoming.
Each room is fully equipped as to the resident's needs plus their own belongings are encouraged.
One of the main aspects is that the
residents are encouraged to take part in activities and in the day to day running of the home.
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Review from Erica M (Daughter of Resident) published on 9 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
What made me choose Grey's initially was the lovely home from home feeling. A beautiful house with the open fire and lovely gardens. My mother has been a resident for 3 years now and is happy, safe and very well-fed! There is always something going on to get involved in if she wanted to and the staff
are friendly and caring. I couldn't really ask anymore for her.
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Review from Lynn K (Daughter of Resident) published on 9 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I had previously searched the Internet and telephoned with various homes. Greys Residential left the best impression. Three and a half years ago my mother, unfortunately, had to go into a care home very suddenly and we were lucky that a room had just become vacant. I recently read my mother's entry
in the new resident's book where she wrote how glad she is that her daughter found Greys for her. As I don't live in England and cannot visit very often, it is reassuring for me to know that Mum is well-cared for and that I can contact the staff at any time for their help and advice.
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Review from Colin S (Son of Resident) published on 9 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Greys Residential Home in Hook Heath, Woking is like a home away from home for my mum. She could no longer look after herself after my dad died, and I wanted to bring her down closer to where my family live. We looked at numerous homes when making our choice. It is very good value (you can pay 50%
more for some places, but I would not want to live there!), whereas Greys felt very homely. The staff are so caring and friendly. The food is of a very good standard, and mum's room is lovely. Always activities to get involved in, outings, food tastings etc. Highly recommend Greys to anyone looking for a small residential home, where all the staff know all the residents and look after them very well.
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Review from Patricia S (Resident) published on 7 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for five years, during which I have been very happy. The staff are very helpful and cheerful all the time. The food is really pleasant and varied. Bed linen is changed weekly and carpets cleaned.
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Review from L P (Daughter of Resident) published on 7 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent establishment, welcoming, friendly, warm and homely. Very good food, entertainment, attitude to residents. Never any nasty smells, well furnished and decorated. Relaxed atmosphere, happy feeling. Very open and good communication. Staff really car and get to know the residents. Gave my mother
super kind treatment.
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Review from Audrey L (Resident) published on 11 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found everyone at Greys Residential Home very helpful, patient and always willing to help you whatever you ask them. After more than three years, I wouldn't wish to be anywhere else, I am very happy here.
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Review from Anne D (Daughter of Resident) published on 11 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is very clean, warm and extremely well decorated. It is a very welcoming care home and the staff are very approachable, warm and friendly who can't do enough for the residents. The food they provide is of a very high standard and they have quite a variety to choose from. As a family, we
really can't fault it and the manager is very professional and always keeps us informed of Mother's welfare. They provide a range of activities for those that want to join in.
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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Greys Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.816 for Greys Residential Home is calculated as follows: ( (188 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 223 Ratings = 4.816
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greys Residential Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Jo

Jo Kennedy

Job Title: Owner Joined: 1998

Jo & Steve have owned and run Greys since 1998 after taking over from his parents who opened the home as a care home in 1984 but which was their private residence since Stephen was a child.


They run the home how they would like to live in it and respect individual choice and independence.


Stephen holds a BSc in Business Management and Jo is the qualified and registered CQC Nominated Individual (Dip. A NVQ4 & RMA in Health & Social Care)

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Anthony Browne

Job Title: Registered Manager Joined: 2023

Anthony is a specialist dementia care Registered Manager with over 20 year's management experience in the industry.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greys Residential Home to verify any information. View our terms and conditions. Greys Residential Home has an Enhanced Service - more info.