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Greys Residential Home

Hook Heath Road, Hook Heath, Woking, Surrey GU22 0JQ
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very caring environment in a very homely house.L L(Daughter of Resident/Service User)
Greys Residential Home, Woking
a family feel. It is comfortably furnishedMary R(Resident / Service User)
Greys Residential Home, Woking
Greys Residential Home, Woking

Greys Residential Home is a converted rectory and has been run as a care home by the Kennedy family since 1984. Over the years, the house has had extensive investments to provide the modern facilities available today. The latest investment in 2024 is a renovation of the East wing, which provides 4 large rooms with en-suite facilities and private doors onto the secure gardens.

Greys is registered for 24 older people...  

Care Provided by Greys Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,349 - £1,495£1,349 - £1,495
Residential Dementia Care£1,349 - £1,495£1,349 - £1,495
All-inclusive, so all care, food, accommodation, laundry and entertainment are included within the quoted price, there is no fluctuation based on care needs once you are a resident.

Extras are only hairdressing, chiropody, newspapers and trips using the electric minibus

Contact Greys Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Greys Care Group
  • Private Owned

Person in charge

  • Anthony Browne(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (22)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • No visiting rules or restrictions, visiting is encouraged at any time.

Parking

  • On-site parking is available.

Greys Residential Home Reviews (74)

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9.8

Greys Residential Home has a Review Score of 9.8 (9.818) out of 10, based on 22 reviews in the last 2 years. Over all time Greys Residential Home has 74 reviews.

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Showing 74 reviews matching selected criteria
Review from Alison H (Daughter of Resident) published on 3 October 2024 Submitted via Website
Overall Experience
My father made Greys his home in August 2023 and he lived there for thirteen months before he passed away suddenly earlier this month.
He was a quiet, private and fiercely independent man who always knew he would find being in a care home difficult. That said he settled into Greys almost immediately and would go to the dining room twice a day for meals and some company. He enjoyed being cooked for and he went on a few of the arranged outings on offer; these involved trips to local pubs, a garden centre and a ride along the canal on a boat.
Greys always felt homely and the staff were excellent. I never felt there were too few staff or that they seemed overstretched with their duties. I liked the fact that Greys was privately owned and not part of a large organisation.

I would definitely recommend Greys to anyone looking for a good caring home for their elderly loved one.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear Alison, many thanks for your lovely review and praise of our team, your dad was always a pleasure to care for and we appreciated how much he committed to making Greys his final home and becoming part of our family. He will be sorely missed by all. Kindest regards.

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Review from S P (Son of Resident) published on 16 August 2024 Submitted via Postal Card
Overall Experience
Throughout my mother's long stay at Greys, I always found that the care and attention that she received was first class. The staff were very kind and professional and were always friendly and willing to help Mum be as comfortable as possible.
Mum always enjoyed the high standard of freshly prepared meals.

Social activities organised by Greys made Mum very happy.

Reply from Jo Kennedy, Partner at Greys Residential Home

Caring for your mum was honestly an honour and a privilege. She was a valued member of our family for so many years, and we all still miss her dearly. Thank you for your kind words, which I look forward to sharing with our team.

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Review from Carole M (Friend of Resident) published on 6 March 2024 Submitted via Website
Overall Experience
Friendly atmosphere.
The building was a family home and although it has been extended, it still has a homely feel.
My friend was encouraged to have lunch downstairs in the dining room but the rest of the time she was allowed to rest in her room, which she liked to do.
Greys is not in a care or nursing home category nevertheless they did a good job in keeping residents safe during the pandemic.

My friend had a pretty good 4 and a half years there and only had to move because her dementia sadly became more marked, and she now needs nursing home care.

Reply from Jo Kennedy, Partner at Greys Residential Home

Thank you so much for your kind words about Greys and our team and thank you for your comments about the pandemic which we are still very proud of. We hope you could get in touch with us directly to discuss the 3/5 stars for cleanliness as this is disappointing to us and would welcome your more...  

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Review from Lesley G (Friend of Resident) published on 5 March 2024 Submitted via Website
Overall Experience
My friend was a resident at Greys for almost 5 years. The home is in a lovely setting and beautifully decorated. The staff were caring and always responded to her needs.

Thank you Greys for the care you showed during this very important part of her life.

Reply from Jo Kennedy, Partner at Greys Residential Home
Thank you for your kind words which our team really appreciate.

Kindest regards.

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Review from V A (Resident / Service User) published on 14 December 2023 Submitted via Postal Card
Overall Experience

Came here for respite care. Care so good, made the decision to stay in residence.

Reply from Jo Kennedy, Partner at Greys Residential Home

We are so glad you decided to stay, we appreciate your review and hope you will be very happy with us making Greys your home!

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Review from Dee R (Daughter-in-law of Resident) published on 22 November 2023 Submitted via Website
Overall Experience

My mother-in-law stayed at Greys whilst her broken arm healed and she was incredibly well looked after, she absolutely loved her stay there. The staff were so friendly, very caring, supportive and understanding and she was so impressed with the food which she said was fantastic. Her stay was the perfect convalescence for her, so thank you to everyone at Greys for being so instrumental in her healing and in restoring her confidence.

Reply from Jo Kennedy, Partner at Greys Residential Home
Your mother-in-law was an absolute pleasure to care for, we were so glad we could accommodate her in the emergency situation and we were so pleased to see how quickly she embraced her surroundings and regained her strength and confidence.

It is always something we are so proud of when someone...  

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Review from Simon H (Son of Resident) published on 4 October 2023 Submitted via Postal Card
Overall Experience

Mum loved the home and called it her 'home' in her last days. The staff were all wonderful and so kind to her. She loved the food, especially the homemade soups and made some new good friends. It was just a shame she never got to spend longer here.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear Mr H - Thank you for your kind feedback which the staff and chef will appreciate!

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Review from D B (Daughter of Resident) published on 28 September 2023 Submitted via Website
Overall Experience
Greys provided excellent care and support for my mum in a very small and safe environment with a good staff-to-residents ratio. Mum was very well looked after with a kind and respectful approach maintaining her dignity. The friendly staff had time for nice chats (and some humour) which my mum liked.

Greys has a wonderful garden with decking and gazebo. Mum had a lovely view of the garden from her armchair and easy access through her French doors. Mum liked the Arts and Crafts class and good, home-cooked food. She also enjoyed the lively birthday parties with cake, Bucks Fizz, and live entertainment. She appreciated all the support at Greys and was content there for just over 4 years.

Reply from Jo Kennedy, Partner at Greys Residential Home
Thank you so much for your kind words, your mum was a joy to care for and we are so sorry for your loss. She was a keen artist and enjoyed all the activities, definitely a glass half-full lady!

Thank you for allowing us to be part of her final chapter, she will be missed by us all.

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Review from John T (Son of Resident) published on 28 June 2023 Submitted via Website
Overall Experience
Our mum was a resident at the home for several years. We consider it very lucky that there was a place at the home for her to be able to move in. Her care was excellent throughout her time at the home. The staff were excellent and the food was good, with our mum having a very specific dietary requirement.

I would recommend Greys Residential Home very highly.

Reply from Jo Kennedy, Partner at Greys Residential Home
Dear John,
Your mum was an absolute pleasure to care for, we are glad to have been able to spend time with such a wonderful lady.
Kind regards,

Jo

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Review from Ilya C (Son of Resident) published on 1 June 2023 Submitted via Website
Overall Experience

I’m sad to say that my lovely Mum passed away at Greys Residential Home last Saturday. She’d been ill for so long that it was inevitable really but nothing quite prepares you. The best I can say is that she was at peace - bathed in love, free of pain and serene. That is in no small measure thanks to the tireless and brilliant team at Greys who do an incredibly hard job incredibly well. I and my family will forever be indebted to the manager and everyone (present and past) who was involved in my mum's care for the duration of her residency there for giving her time, support, encouragement, dignity and love...and doing so unconditionally. Thank you all from the bottom of my heart.

Reply from Jo Kennedy, Partner at Greys Residential Home

Our thoughts are with you at this sad time. Thank you for taking the time to give us feedback at Greys and for your kind words about our care staff. Your mum will be sadly missed.

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Review from Jane M (Niece of Resident) published on 16 September 2022 Submitted via Website
Overall Experience
My aunt lived at Greys Residential Home for five years and eight months from January 2017 and died there aged 93 in August 2022. She was very happy at Greys. The staff are caring, friendly and professional and many of them were there for the whole time my aunt lived there, which to me speaks volumes of the quality of the management team. The manager for most of the time, her brave stance during the pandemic, in my view, saved the residents as not one resident died from Covid. A new manager has now taken over, having been trained by the previous manager, and she is doing very well indeed.
There are lots of activities arranged at Greys for the residents to enjoy if they want to. Residents' birthdays are celebrated by everyone and an entertainer is booked so there can be a great party atmosphere.

The ambience at Greys is friendly and welcoming. The support staff are always helpful. I can't recommend this home highly enough and feel grateful that there was a place available for my aunt at a time when she needed it.

Reply from Jo Kennedy, Partner at Greys Residential Home
Dear Jane,

Thank you so much for your kind review. Your aunt was a wonderful lady and we enjoyed caring for her. I am so thankful of your appreciation of the staff and manager during the pandemic: there were lots of difficult decisions to make to navigate and avoid the infection and I am so proud...  

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Review from C E (Son of Resident) published on 22 February 2022 Submitted via Website
Overall Experience

All aspects of Greys are first class and the handling of the especially challenging situation during the last two years has been excellent. The facilities are comfortable, clean and well maintained and the recent remodel has improved them even further. The staff treat my mother with kindness and dignity and the management of the home is superb.

Reply from Jo Kennedy, CQC provider at Greys Residential Home
Dear C E,

Thank you so much for your kind words about Greys and our team, I will ensure this is shared with them. Thank you for your support, especially over the past two difficult years: we look forward to getting back to normal as soon as possible!

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Review from L L (Daughter of Resident) published on 1 July 2021 Submitted via Postal Card
Overall Experience

My mother was very reluctant to accept that she needed more care than her family could provide but in the past two years she has thrived at Greys. The team are like her extended family now. They treat her with love and respect, and most importantly, as an individual. Their commitment to her care, safety and well-bing during the pandemic hasbeen exemplary. I can't praise them highly enough.

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Review from Mary R (Resident / Service User) published on 12 April 2021 Submitted via Postal Card
Overall Experience

In the four years that I have lived here, I know that to come to Greys was a good decision. The staff are always very supportive but still encourage you to be independent where possible and always listen you your comments with understanding.

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Review from A M (Daughter of Resident) published on 3 August 2020 Submitted via Postal Card
Overall Experience

Everyone is welcoming and helpful. The management are very efficient. My mum is well cared for and happy there. The atmosphere is nice, calm and caring.

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Review from Diana P (Daughter of Resident) published on 3 August 2020 Submitted via Postal Card
Overall Experience

I cannot fault the care my father has received during the year he has been a resident st Greys. The staff are always friendly and helpful, nothing is too much trouble and they cope with any situation professionally, calmly and still smile. My father frequently says he is "lucky to be there" that says it all.

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Review from C W (Daughter of Resident) published on 3 March 2020 Submitted via Postal Card
Overall Experience

Greys is a very friendly and professional home. My mother was a resident for four years. She was extremely well looked after and was happy during her final years.

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Review from I C (Respite Resident) published on 13 February 2020 Submitted via Postal Card
Overall Experience

I was in Greys Residential Home from 16th December to 13th January 2020 as a respite resident after a total knee replacement. In that time, I received consistent care, kindness and encouragement. All was well organised, and I can only say positive things and express my gratitude now I am home.

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Review from S B (Daughter of Resident) published on 13 February 2020 Submitted via Postal Card
Overall Experience

My mother has been a resident at Greys for 7 months now and she is very happy there. They provide a very caring environment in a very homely house. She enjoys the extra activities, which include exercise classes, games, quizzes and art classes. She has made many new friends enjoying the garden when the sun was shining last year.

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Review from D B (Son of Resident) published on 13 February 2020 Submitted via Postal Card
Overall Experience

Very comfortable, friendly and efficient home. Staff are excellent, always willing to help.l Accommodation very good surrounded by private and quiet gardens. I am, overall very impressed, and I know my Mother is very happy there.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 December 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Awards / Recognitions (5)

Meet the Team (2)

Jo Kennedy
Jo KennedyJob Title:OwnerJoined: 1998

Jo & Steve have owned and run Greys since 1998 after taking over from his parents who opened the home as a care home in 1984 but which was their private residence since Stephen was a child.

They run the home how they would like to live in it and respect individual choice and independence.

Stephen holds a BSc in Business Management and Jo is the qualified and registered CQC Nominated Individual (Dip. A NVQ4 & RMA in Health & Social Care)

Anthony Browne
Anthony BrowneJob Title:Registered ManagerJoined: 2023

Anthony is a specialist dementia care Registered Manager with over 20 year's management experience in the industry.

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