Greys Residential Home

Hook Heath Road, Hook Heath, Woking GU22 0JQ
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9.8 65 Reviews
  • Greys Residential Home, Woking
Greys Residential Home is a converted rectory and has been run as a care home by the Kennedy family since 1984. Over the years, the house has had extensive investments to provide the modern facilities available today. The latest investment in 2024 is a renovation of the East wing, which provides 4 large rooms with en-suite facilities and private doors onto the secure gardens.

Greys is registered for 24 older people age 65+. Offering care for people with mobility and memory issues and those who just don't want to be alone anymore. Approximately 50% of Residents have a diagnosis of dementia, however clients are only accepted in the early stages of dementia.

Resident accommodation is over two floors and there is a lift to the first floor. Staff reside on the second floor.

The Residents all have their own en-suite bathroom. All rooms have a TV and telephone point and a carer call system. Rooms are furnished to suit the Resident and personal items are encouraged to make the room homely and familiar.

Residents can enjoy several gardens and outside seating and patio areas. The main garden and rear garden is decked flat and accessible from downstairs bedrooms.

There are two spacious lounges with televisions and tea and coffee making facilities. There is also a dining room and library books available for Residents to use. All communal areas have just completed a full refurbishment programme.

A hairdresser visits weekly and the chiropodist monthly, whilst doctor and dentist visits can be arranged any time.

Wi-Fi connection is available throughout the home and there are video-conferencing facilities such as Zoom & Skype.

The home offers a full and varied range of activities including trips out. Recent visits include boat trips down the River Wey, Guildford Cathedral flower festival, exotic butterflies at RHS Wisley, The Ritz, The Ivy & Buckingham Palace (these trips are accessible to all Residents).

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1249 – £1349
  • Self-Funded Residential Dementia Care: £1249 – £1450
  • RESPITE Self-Funded Residential Care: £1249 – £1349
  • RESPITE Self-Funded Residential Dementia Care: £1249 – £1450

All-inclusive, so all care, food, accommodation, laundry and entertainment are included within the quoted price, there is no fluctuation based on care needs once you are a resident.
Extras are only hairdressing, chiropody, newspapers and trips using the electric minibus

These prices are only a guideline, please contact Greys Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Greys Care Group

Person in charge

  • Anthony Browne (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • We recommend a 4 week trial holiday to make sure you are happy in our home
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (22)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • No visiting rules or restrictions, visiting is encouraged at any time.

Parking

  • On-site parking is available.

Greys Residential Home Reviews (65)

Total of 65, showing 21-40
9.8

Greys Residential Home has a Review Score of 9.8 (9.816) out of 10, based on 19 reviews in the last 2 years. Over all time Greys Residential Home has 65 reviews.

Overall Experience

  • 55
  • 9
  • 1
  • 0
  • 0

Date Published

65
7
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Review from Ilya C (Son of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m sad to say that my lovely Mum passed away at Greys Residential Home last Saturday. She’d been ill for so long that it was inevitable really but nothing quite prepares you. The best I can say is that she was at peace - bathed in love, free of pain and serene. That is in no small measure thanks to
the tireless and brilliant team at Greys who do an incredibly hard job incredibly well. I and my family will forever be indebted to the manager and everyone (present and past) who was involved in my mum's care for the duration of her residency there for giving her time, support, encouragement, dignity and love...and doing so unconditionally. Thank you all from the bottom of my heart.

Reply from Jo Kennedy, Partner at Greys Residential Home

Our thoughts are with you at this sad time. Thank you for taking the time to give us feedback at Greys and for your kind words about our care staff. Your mum will be sadly missed.

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Review from Jane M (Niece of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt lived at Greys Residential Home for five years and eight months from January 2017 and died there aged 93 in August 2022. She was very happy at Greys. The staff are caring, friendly and professional and many of them were there for the whole time my aunt lived there, which to me speaks volumes
of the quality of the management team. The manager for most of the time, her brave stance during the pandemic, in my view, saved the residents as not one resident died from Covid. A new manager has now taken over, having been trained by the previous manager, and she is doing very well indeed.
There are lots of activities arranged at Greys for the residents to enjoy if they want to. Residents' birthdays are celebrated by everyone and an entertainer is booked so there can be a great party atmosphere.
The ambience at Greys is friendly and welcoming. The support staff are always helpful. I can't recommend this home highly enough and feel grateful that there was a place available for my aunt at a time when she needed it.

Reply from Jo Kennedy, Partner at Greys Residential Home

Dear Jane,
Thank you so much for your kind review. Your aunt was a wonderful lady and we enjoyed caring for her. I am so thankful of your appreciation of the staff and manager during the pandemic: there were lots of difficult decisions to make to navigate and avoid the infection and I am so proud of my team for all that they sacrificed to achieve this. I am so grateful for the longevity of all the staff who work with us and as you say, this is a testament to the manager and her deputy (our new manager). Thank you for your continued support.

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Review from C E (Son of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of Greys are first class and the handling of the especially challenging situation during the last two years has been excellent. The facilities are comfortable, clean and well maintained and the recent remodel has improved them even further. The staff treat my mother with kindness and dignity
and the management of the home is superb.

Reply from Jo Kennedy, CQC provider at Greys Residential Home

Dear C E,
Thank you so much for your kind words about Greys and our team, I will ensure this is shared with them. Thank you for your support, especially over the past two difficult years: we look forward to getting back to normal as soon as possible!

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Review from L L (Daughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very reluctant to accept that she needed more care than her family could provide but in the past two years she has thrived at Greys. The team are like her extended family now. They treat her with love and respect, and most importantly, as an individual. Their commitment to her care, safety
and well-bing during the pandemic hasbeen exemplary. I can't praise them highly enough.

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Review from Mary R (Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the four years that I have lived here, I know that to come to Greys was a good decision. The staff are always very supportive but still encourage you to be independent where possible and always listen you your comments with understanding.

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Review from A M (Daughter of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is welcoming and helpful. The management are very efficient. My mum is well cared for and happy there. The atmosphere is nice, calm and caring.

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Review from Diana P (Daughter of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my father has received during the year he has been a resident st Greys. The staff are always friendly and helpful, nothing is too much trouble and they cope with any situation professionally, calmly and still smile. My father frequently says he is "lucky to be there" that says
it all.

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Review from C W (Daughter of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greys is a very friendly and professional home. My mother was a resident for four years. She was extremely well looked after and was happy during her final years.

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Review from I C (Respite Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was in Greys Residential Home from 16th December to 13th January 2020 as a respite resident after a total knee replacement. In that time, I received consistent care, kindness and encouragement. All was well organised, and I can only say positive things and express my gratitude now I am home.

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Review from S B (Daughter of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Greys for 7 months now and she is very happy there. They provide a very caring environment in a very homely house. She enjoys the extra activities, which include exercise classes, games, quizzes and art classes. She has made many new friends enjoying the garden when
the sun was shining last year.

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Review from D B (Son of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable, friendly and efficient home. Staff are excellent, always willing to help.l Accommodation very good surrounded by private and quiet gardens. I am, overall very impressed, and I know my Mother is very happy there.

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Review from G H (Daughter-in-law of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Greys in December 2017 and moved out due to hospital admission for end of life January 2020. She was warmly welcomed into the Greys family. The residential home is quite small, which give it a family feel. It is comfortably furnished with unusual and quirky items. The staff
are warm and supportive. Great lengths to provide entertainment and suitable activities. Great choice for those with extra support to live there best old age.

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Review from Judith T (Daughter of Resident) published on 16 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92yr old mother in law has been a resident since December 2018, although confused due to her progressive dementia she is very happy there, she become quite close to a few of the very kind caring staff.
Greys has that family atmosphere which is warm and welcoming.
The staff are very attentive,
personable and happy to share a joke with the residents.
Entertainment is a regular thing at Greys, especially when it comes to joining in singing some of the old songs.
Throughout my 12 months visiting Greys, I have never once smelt that urine smell you often get in some care homes which is a great recommendation to those of us who fear the worse when having to make the decision to place our parents in a care home.
The food is delicious, cakes and desserts all homemade I often sample when visiting in the afternoon with a nice cup of tea.
To sum Greys up, it really is home from home, I feel very lucky to have found it.

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Review from Christine M (Friend of Resident) published on 12 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Greys on many occasions to visit my dear long term friend who was a resident for the last six months until she was sadly admitted to hospital following a stroke.
As a registered nurse myself, I observed a comfortable, warm, friendly atmosphere whenever I visited. Also, my friend spoke so
highly of every individual member of staff at Greys, from the carers and housekeeping - she was extremely well looked after and very happy which made us, as friends and family so reassured.

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Review from J M (Son of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extremely well-managed home. All the staff are very attentive and pleasant. The levels of care are a very high standard.

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Review from A B (Respite Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried about coming into Greys Residential Home for 2 weeks while decorating is being done because I wear a colostomy bag, but the staff have been wonderful. I have felt completely at home and they have been so kind. I just can't praise Greys enough.

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Review from Nick H (Son of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only in Greys for 2 months before she died. During that time, all the staff showed her a huge amount of dignity and authentic care. Greys is like a private mansion house and that gives it such a wonderful 1930's feel to it. Genuine, old fashioned in values but state of the art nursing and care.
I would not hesitate to recommend it to anyone looking for a safe, dignified home for their relatives.

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Review from J S (Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff provide an efficient and caring service in sometimes difficult circumstances. My family and friends have been treated with respect and understanding.
The boxed below reflect the hard work that every member of the team displays.

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Review from Jeanette E (Friend of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our twice-weekly visits since August 2018 I have found the staff very friendly and caring to the gentleman staying there and to myself and his wife. He is always clean, neatly dressed and offered all the assistance needed. On our walk through the same must be said for all the residents. The ones
that can, always have a smile and a greeting and look happy. I have also noticed that there are card games, art, bingo and a lot of entertainment. Very well done.

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Review from L S (Friend of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a care home that really feels like a home. It doesn't smell old, the staff are friendly and supportive as well as adequate numbers to provide good care. There is a friendly atmosphere and birthdays etc are commemorated and celebrated - even with a gift for the celebrant. Meals are nice and suitable
for the age group of residents.

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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Greys Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.816 for Greys Residential Home is calculated as follows: ( (188 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 223 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greys Residential Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (2)

Jo

Jo Kennedy

Job Title: Owner

Joined: 1998

Jo & Steve have owned and run Greys since 1998 after taking over from his parents who opened the home as a care home in 1984 but which was their private residence since Stephen was a child.


They run the home how they would like to live in it and respect individual choice and independence.


Stephen holds a BSc in Business Management and Jo is the qualified and registered CQC Nominated Individual (Dip. A NVQ4 & RMA in Health & Social Care)

No image found

Anthony Browne

Job Title: Registered Manager

Joined: 2023

Anthony is a specialist dementia care Registered Manager with over 20 year's management experience in the industry.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greys Residential Home to verify any information. View our terms and conditions. Greys Residential Home has an Enhanced Service - more info.