Submit a Review for Walton Park Care Home
40 Severn Drive, Walton-on-Thames, KT12 3BH
View Full Details of Walton Park Care HomeLatest Reviews for Walton Park Care Home
15 December 2025
A truely exceptional care home - Our group of lifelong friends recently held a pre christmas meal at the care home. so that our dear friend who is a resident could join us. With the support of the care home manager and her wonderful staff everything was arranged perfectfully. The dining room was beautifully set, and every request we made was met instantly and with genuine kindness. Two weeks earlier our friends husband collapsed while visiting and sadly later passed away. The staff's response that day was exceptional - calm, caring and highly professional. As a group of friends we will always be grateful for the way they handled such a diffivcult moment. Despite the sadness the care home team encouraged us to continue with our planned meal and their warmth made the day truly special.From the activities staff, kitchen staff, carers and others everyone showed compassion and dedication, even though our friend was the only residen with us. It is a care home where people genuinely care !!!
03 December 2025
Thank you Walton Park team for your warm and professional welcome. We have been impressed with everyone's dedication, and the keenness to develop good communications so all our mum's needs can be met. It has been a joy to know she is already thriving. To see her playing ballon ping-pong, and know the staff understood what she wanted during the spa activity, has been heart-warming. She is more alert and engaged - wonderful. With her dietary needs being met and lots of kindness she is quickly settling in. Sleep has always been tricky but the lively daily activities and wonderful team have worked a miracle - she is beginning to sleep well. My siblings described her room and care as DELUXE, something she deserves! A good move from live-in care. Knowing our mum is in caring hands, and all our queries answered, has given us the confidence to trust and relax. Your team's consideration of mum and me is marvellous. I can't thank you enough. Well done WP team, you're all GREAT
24 November 2025
Mum went for some respite care and has now become a permanent resident. The home is a lovely environment for her and she feels settled and in her words, "the carers are all so lovely and leave me alone if I want but are always there if I need them". From my perspective the management have been wonderful making the transition as easy as possible, taking care of all kinds of admin and organisation and liaison with health workers, Gp etc and taking time to answer my myriad of questions and put my mind at rest. The nurses and carers can't do enough for mum or our family and we couldn't have made a better choice.
17 November 2025
We are so grateful to the nurses, cares, cooks, management, and owners of Walton Park. Mum has lived at Walton Park for a year and a half with Alzheimer's. The team care has really helped her stabilise and make her day meaningful. Because I live in California, it gives me great peace of mind to know she is being looked after so well. Thank you, Walton Park
10 October 2025
I am deeply disappointed by the way Walton Part Care Home operates. From my experience, it feels like as though the management is far more concerned with financial gain than with the actual wellbeing of the residents. Decision to help is zero, the manager, extremely rude, cold and money-driven. A care home should prioritise dignity, comfort and emotional support - but sadly, those values appear to be secondary here. Families entrust their loved ones to this facility, expecting empathy and professionalism, not indifference marked by invoices. The worst management ever. I sincerely hope they improve, thinking of people and not money. More to say but not enough space here.
01 October 2025
Walton Park Care home staff go above and beyond with love and care. They treated my dad as family and nothing was too big or small. They helped us through a tough time with such affection. Having had a bad experience at another home, this was so refreshing and we soon learnt what "care" should look like I can not recommend them enough. Thank you from all our family
25 September 2025
The most amazing care was given to my Dad. Staff treated him with dignity, respect and guided us as a family through Dads deteriorating health and end of life. They looked after our family as well as my Dad and we felt nothing was too much trouble. Staff are fantastic, facilities better than most hotels I've stayed in. Their admittance process was quick and tailored to Dads needs and staff all treated Dad as a very much loved member of their family. I am so glad he spent his final weeks in such an amazing place.
24 September 2025
The care staff in general are all so caring considerate and kind. The cleaning staff go above and beyond their duties assisting my father with putting the correct TV. channel on, and having conversations with him. I especially would like to praise the 'clinical Lead' of the care home as she goes above and beyond. Dad can be difficult at times being very confused with dementia. Dads needs a lot of care with leg ulcers and infections daily and the 'Clinical Lead' attends to his every need.
08 September 2025
Walton Park care home welcomes my mum in enthusiastically and with so much compassion and care I was blown away. The gorgeous new, purpose built facilities speak for themselves. The gardens are wonderful and the amazing ease with which each person can make use of it all still astounds me. But the personal level of care is what continues to move me each time I visit. Activities are targeted and personalised and made very accessible. And frequent. Each resident is known and understood and mum is so so happy there despite always saying she did not want to move out of home. Her individual needs are met so well and the kindness of each member of staff is like nothing I have ever seen before. She feels and we feel she is so lucky to be living there. The nursing care is second to none and the relationship with the doctors mean they are able to provide very speedy and properly diagnosed treatment if needed. It's incredible.
29 August 2025
Overall good experience. Mum very anxious, carers took time with her to reassure her. Treated with dignity at all times. Excellent facilities. Effort made to accommodate food preferences. Home well managed.
07 August 2025
My two week stay in Walton Park Care Home has been a great success. I came in needing help to recover from a serious fall and surgery. I was looked after extremely well, the staff were very kind and always available to help, and the food was excellent. I was offered meals that appealed to my lack of appetite. All in all, a very good experience. Thank you one and all.
17 June 2025
My Dad has been a resident at Walton Park Care Home for just over a year. He has dementia with high needs and a very challenging sleeping pattern. Both staff and carers have worked closely with us as a family to address this. Thanks to their determination and relentless patience he is now in a much better routine, sleeping less during the day and enjoying a fuller life. Walton Park has a very cosy atmosphere, it's a home away from home so to speak. Staff and carers are always very welcoming and friendly so you feel you can just pop in or stay as long as you wish. The food is excellent with a good selection and quality and the activities are varied and engaging. I never thought my Dad would participate but he really enjoys them. I've seen a great improvement in his mood and well being since he moved in because staff and carers have really taken the time to get to know him. I'm so grateful to them for creating such a positive and supportive caring environment.
17 June 2025
My husband has been resident at Walton Park Care Home for a short while. It is early days, this being told to me by the team. However, I am deliberately not naming names as I would surely omit someone and it doesn't matter, as all staff have shown both him and indeed I such care, kindness and compassion. Their patience and understanding of his condition and how they engage with him is humbling. An inordinately difficult decision to make, however totally reassured that my husband is safe and cared for with both dignity and affection.
13 May 2025
Walton Park Care Home has become a great caring community where family can feel confident their loved ones always comes first. Every member of the team there is always so kind, caring and welcoming, embracing family and friends and including them in everything they do. A special shout out to the activities lead who is exceptional and finds so many ways to entertain and encourage participation of residents. Dad has responded wonderfully to the activities programme, so no boredom! The food offered is delicious and cooked by a wonderful chef and his team who truly care what Dad wishes to eat, nothing is off the menu. W.P is spotlessly clean, fresh, well maintained and a pleasure for my dad to live there. The carers all know Dad's likes and dislikes as well as his funny little ways so it really is home from home for Dad.
09 May 2025
We visit a friend. We have no idea about the staff, except for when they say hello. They don't seem very friendly. The facilities are excellent. As to the pasture's care, I have no idea.
08 May 2025
My wife has found the daily activities really helpful in settling her. She has played scrabble again, which she had not done some time. It is obvious that other residents also enjoy them - in particular the sessions of balloon tennis and questions about his earlier wife arriving from the 'Daily sparkle'. The garden is coming into place in spring.
27 March 2025
The care staff are wonderful and I felt that they really did care about my dad's welfare and well-being. The home it's self was warm, welcoming and always clean and tidy. The activity programme was great and I felt my dad benefited from it greatly, the daily sparkle was enjoyed by all of my family. The meals looked really nice and always catered for my dads needs, his particular highlights were the desserts and tea and biscuit time in the morning and afternoon. I witnessed a couple of residents birthdays and staff always decorated with ballons and celebrated with birthday cake and music for all of the residents to enjoy. My dads room was warm and cosy and was cleaned with fresh sheets daily. This was me and my dad's first experience of a nursing home, and Walton park made the experience less scary and way more welcoming. Thank you.
21 March 2025
We were delighted by the care Mum had during her two weeks of respite care at Walton Park. The carers and nurses were attentive and thoughtful, and the food was excellent (particularly important for Mum!). People were always available to discuss Mum's care and the residents have lots of opportunities for activities. Walton Park surpassed our expectations! Thank you!
17 March 2025
What can I say , From the time we entered the care home .all the staff are lovely ,The kindness, greeting, and care to my friend is amazing !! Not only to her but to myself and her son and daughter .Not only that you can see and feel the care they give residents !! So so glad she is in this care home simply the best .so love the hot chocolate!!
10 March 2025
My father enjoyed his two week respite care, and although there was a little bit of resistance from him at times the carers and staff were all so patient wiith him. We will definitely use it again the next time we need respite or even daycare. Beautiful facilities and lovely staff. What more could you ask for? thank you.
Latest Reviews for Walton Park Care Home
15 December 2025
A truely exceptional care home - Our group of lifelong friends recently held a pre christmas meal at the care home. so that our dear friend who is a resident could join us. With the support of the care home manager and her wonderful staff everything was arranged perfectfully. The dining room was beautifully set, and every request we made was met instantly and with genuine kindness. Two weeks earlier our friends husband collapsed while visiting and sadly later passed away. The staff's response that day was exceptional - calm, caring and highly professional. As a group of friends we will always be grateful for the way they handled such a diffivcult moment. Despite the sadness the care home team encouraged us to continue with our planned meal and their warmth made the day truly special.From the activities staff, kitchen staff, carers and others everyone showed compassion and dedication, even though our friend was the only residen with us. It is a care home where people genuinely care !!!
03 December 2025
Thank you Walton Park team for your warm and professional welcome. We have been impressed with everyone's dedication, and the keenness to develop good communications so all our mum's needs can be met. It has been a joy to know she is already thriving. To see her playing ballon ping-pong, and know the staff understood what she wanted during the spa activity, has been heart-warming. She is more alert and engaged - wonderful. With her dietary needs being met and lots of kindness she is quickly settling in. Sleep has always been tricky but the lively daily activities and wonderful team have worked a miracle - she is beginning to sleep well. My siblings described her room and care as DELUXE, something she deserves! A good move from live-in care. Knowing our mum is in caring hands, and all our queries answered, has given us the confidence to trust and relax. Your team's consideration of mum and me is marvellous. I can't thank you enough. Well done WP team, you're all GREAT
24 November 2025
Mum went for some respite care and has now become a permanent resident. The home is a lovely environment for her and she feels settled and in her words, "the carers are all so lovely and leave me alone if I want but are always there if I need them". From my perspective the management have been wonderful making the transition as easy as possible, taking care of all kinds of admin and organisation and liaison with health workers, Gp etc and taking time to answer my myriad of questions and put my mind at rest. The nurses and carers can't do enough for mum or our family and we couldn't have made a better choice.
17 November 2025
We are so grateful to the nurses, cares, cooks, management, and owners of Walton Park. Mum has lived at Walton Park for a year and a half with Alzheimer's. The team care has really helped her stabilise and make her day meaningful. Because I live in California, it gives me great peace of mind to know she is being looked after so well. Thank you, Walton Park
10 October 2025
I am deeply disappointed by the way Walton Part Care Home operates. From my experience, it feels like as though the management is far more concerned with financial gain than with the actual wellbeing of the residents. Decision to help is zero, the manager, extremely rude, cold and money-driven. A care home should prioritise dignity, comfort and emotional support - but sadly, those values appear to be secondary here. Families entrust their loved ones to this facility, expecting empathy and professionalism, not indifference marked by invoices. The worst management ever. I sincerely hope they improve, thinking of people and not money. More to say but not enough space here.
01 October 2025
Walton Park Care home staff go above and beyond with love and care. They treated my dad as family and nothing was too big or small. They helped us through a tough time with such affection. Having had a bad experience at another home, this was so refreshing and we soon learnt what "care" should look like I can not recommend them enough. Thank you from all our family
25 September 2025
The most amazing care was given to my Dad. Staff treated him with dignity, respect and guided us as a family through Dads deteriorating health and end of life. They looked after our family as well as my Dad and we felt nothing was too much trouble. Staff are fantastic, facilities better than most hotels I've stayed in. Their admittance process was quick and tailored to Dads needs and staff all treated Dad as a very much loved member of their family. I am so glad he spent his final weeks in such an amazing place.
24 September 2025
The care staff in general are all so caring considerate and kind. The cleaning staff go above and beyond their duties assisting my father with putting the correct TV. channel on, and having conversations with him. I especially would like to praise the 'clinical Lead' of the care home as she goes above and beyond. Dad can be difficult at times being very confused with dementia. Dads needs a lot of care with leg ulcers and infections daily and the 'Clinical Lead' attends to his every need.
08 September 2025
Walton Park care home welcomes my mum in enthusiastically and with so much compassion and care I was blown away. The gorgeous new, purpose built facilities speak for themselves. The gardens are wonderful and the amazing ease with which each person can make use of it all still astounds me. But the personal level of care is what continues to move me each time I visit. Activities are targeted and personalised and made very accessible. And frequent. Each resident is known and understood and mum is so so happy there despite always saying she did not want to move out of home. Her individual needs are met so well and the kindness of each member of staff is like nothing I have ever seen before. She feels and we feel she is so lucky to be living there. The nursing care is second to none and the relationship with the doctors mean they are able to provide very speedy and properly diagnosed treatment if needed. It's incredible.
29 August 2025
Overall good experience. Mum very anxious, carers took time with her to reassure her. Treated with dignity at all times. Excellent facilities. Effort made to accommodate food preferences. Home well managed.
07 August 2025
My two week stay in Walton Park Care Home has been a great success. I came in needing help to recover from a serious fall and surgery. I was looked after extremely well, the staff were very kind and always available to help, and the food was excellent. I was offered meals that appealed to my lack of appetite. All in all, a very good experience. Thank you one and all.
17 June 2025
My Dad has been a resident at Walton Park Care Home for just over a year. He has dementia with high needs and a very challenging sleeping pattern. Both staff and carers have worked closely with us as a family to address this. Thanks to their determination and relentless patience he is now in a much better routine, sleeping less during the day and enjoying a fuller life. Walton Park has a very cosy atmosphere, it's a home away from home so to speak. Staff and carers are always very welcoming and friendly so you feel you can just pop in or stay as long as you wish. The food is excellent with a good selection and quality and the activities are varied and engaging. I never thought my Dad would participate but he really enjoys them. I've seen a great improvement in his mood and well being since he moved in because staff and carers have really taken the time to get to know him. I'm so grateful to them for creating such a positive and supportive caring environment.
17 June 2025
My husband has been resident at Walton Park Care Home for a short while. It is early days, this being told to me by the team. However, I am deliberately not naming names as I would surely omit someone and it doesn't matter, as all staff have shown both him and indeed I such care, kindness and compassion. Their patience and understanding of his condition and how they engage with him is humbling. An inordinately difficult decision to make, however totally reassured that my husband is safe and cared for with both dignity and affection.
13 May 2025
Walton Park Care Home has become a great caring community where family can feel confident their loved ones always comes first. Every member of the team there is always so kind, caring and welcoming, embracing family and friends and including them in everything they do. A special shout out to the activities lead who is exceptional and finds so many ways to entertain and encourage participation of residents. Dad has responded wonderfully to the activities programme, so no boredom! The food offered is delicious and cooked by a wonderful chef and his team who truly care what Dad wishes to eat, nothing is off the menu. W.P is spotlessly clean, fresh, well maintained and a pleasure for my dad to live there. The carers all know Dad's likes and dislikes as well as his funny little ways so it really is home from home for Dad.
09 May 2025
We visit a friend. We have no idea about the staff, except for when they say hello. They don't seem very friendly. The facilities are excellent. As to the pasture's care, I have no idea.
08 May 2025
My wife has found the daily activities really helpful in settling her. She has played scrabble again, which she had not done some time. It is obvious that other residents also enjoy them - in particular the sessions of balloon tennis and questions about his earlier wife arriving from the 'Daily sparkle'. The garden is coming into place in spring.
27 March 2025
The care staff are wonderful and I felt that they really did care about my dad's welfare and well-being. The home it's self was warm, welcoming and always clean and tidy. The activity programme was great and I felt my dad benefited from it greatly, the daily sparkle was enjoyed by all of my family. The meals looked really nice and always catered for my dads needs, his particular highlights were the desserts and tea and biscuit time in the morning and afternoon. I witnessed a couple of residents birthdays and staff always decorated with ballons and celebrated with birthday cake and music for all of the residents to enjoy. My dads room was warm and cosy and was cleaned with fresh sheets daily. This was me and my dad's first experience of a nursing home, and Walton park made the experience less scary and way more welcoming. Thank you.
21 March 2025
We were delighted by the care Mum had during her two weeks of respite care at Walton Park. The carers and nurses were attentive and thoughtful, and the food was excellent (particularly important for Mum!). People were always available to discuss Mum's care and the residents have lots of opportunities for activities. Walton Park surpassed our expectations! Thank you!
17 March 2025
What can I say , From the time we entered the care home .all the staff are lovely ,The kindness, greeting, and care to my friend is amazing !! Not only to her but to myself and her son and daughter .Not only that you can see and feel the care they give residents !! So so glad she is in this care home simply the best .so love the hot chocolate!!
10 March 2025
My father enjoyed his two week respite care, and although there was a little bit of resistance from him at times the carers and staff were all so patient wiith him. We will definitely use it again the next time we need respite or even daycare. Beautiful facilities and lovely staff. What more could you ask for? thank you.