Walton Park

His room was light and airy, as well as being tastefully decorated and furnished.

It's been an adjustment for the whole family - 2 and a half months ago dad was totally independent and cycling everywhere. After a fall, various complications and a 2 month hospital stay he now needs extra support. However the staff at Walton Park have been lovely and they have made the adjustment easier. There always seem to be lots of staff around and dad loves the food. When they found out dad was a keen cyclist they bought an exercise bike for him!! We feel dad is in good hands and dad has settled in and seems happy.

Walton Park Care Home looks like a 5 star hotel with chandeliers, and it is a shame that it fails in so many ways. The staffing levels are minimal in both care and nursing even bordering on dangerous. The doctor never visits. Walton Park Care Home do not take funded residents so even after 4 1/2 years you are asked to leave when your funds run out. It is not a home for life. My father-in-law moved to BUPA Cobham and it is a blessing, the doctor visits weekly there are 3 nurses on duty constantly and staffing levels are excellent. We should have moved him sooner.

My friend of over 45 years. now in her eighties is in Walton Park care home. She has dementia and is wheelchair bound. I cannot fault the care she receives from all the staff. She is treated with Kindness and respect. She always looks clean and nicely dressed. The staff and management put together a lot of activities and entertainment for the residents and their families. I would have no hesitation in recommending Walton Park Care Home.

Most importantly, the care, kindness and genuine warmth shown by the staff towards the residents was very evident and extremely reassuring

My father stayed at Walton Park Care Home for three weeks as Respite Care. He was looked after brilliantly and I would like to thank Dominique for always going the extra mile with communication and help to make his stay better.

It was a special time, birthday celebration, it was a lovely, pleasant time. The gardens are beautiful, a totally relaxing time. I visit at different times and find the staff very helpful, very polite, very caring.

I was given a very warm welcome, offered coffee and lunch which I wasn't expecting. Everyone I met was polite and helpful. All of the nurses and carers caring for my Aunt were compassionate and respectful and I admired them for the humane job that they do. Everyone was happy to engage with me in conversation. My Aunt's room was clean, comfortable and spacious and cool, even in the heatwave. I left knowing that the residents here are very well cared for.

P.S. I live in Cornwall hence I don't visit as often as I would like to do.

I visit once a week. The staff achieve a calm friendly atmosphere. I visit my friend Jean once a week. She doesn't have any family. I understand and appreciate the work you do. Not reviewed, I don't experience food or activities so 'satisfactory'

I am the wife of Colin, who has been a resident since 28th May 2025. To single out staff members is to do the whole team a disservice; however, in terms of personal care, Mel, Mirebel and Maggie are outstanding.

WOW! What a privilege to enjoy a concert by one of the carers while the team cheerfully kept everyone cool in this hot weather. Our mother was thriving at WCH so we were a bit worried when ownership changed. Luckily, we are impressed with CUK's attention to detail and drive to raise quality. Most importantly, the marvellous WCH team, who we have grown to love, are still there caring and even occasionally singing to mum. The positivity they constantly show and passion to give care is humbling. Mum loves people watching and the smiles, laughter and gentle touches from everyone, not only the carers, keeps her engaged and happy. Dementia has taken away a lot but kindness still warms her and the attention given to her around food is much appreciated. Family and friends have noted her improvements so after years of supporting her care at home I finally took a longer break as mum is now in good hands. THANK YOU to all at WCH as each person has helped create mum's comfortable home.

I find the staff are very good at their jobs and treat the residents with respect. Occasionally, my wife is not dressed as I would like, and her compression socks are occasionally not put on. Some of the wonderful staff go above and beyond, which is so good to see. Staff are becoming more aware of dementia residents' needs, which can only be of benefit all round.

Well done WP team, you're all GREAT

Mum went for some respite care and has now become a permanent resident. The home is a lovely environment for her and she feels settled and in her words, "the carers are all so lovely and leave me alone if I want but are always there if I need them". From my perspective the management have been wonderful making the transition as easy as possible, taking care of all kinds of admin and organisation and liaison with health workers, Gp etc and taking time to answer my myriad of questions and put my mind at rest. The nurses and carers can't do enough for mum or our family and we couldn't have made a better choice.

We are so grateful to the nurses, cares, cooks, management, and owners of Walton Park. Mum has lived at Walton Park for a year and a half with Alzheimer's. The team care has really helped her stabilise and make her day meaningful. Because I live in California, it gives me great peace of mind to know she is being looked after so well. Thank you, Walton Park

I am deeply disappointed by the way Walton Part Care Home operates. From my experience, it feels like as though the management is far more concerned with financial gain than with the actual wellbeing of the residents. Decision to help is zero, the manager, extremely rude, cold and money-driven. A care home should prioritise dignity, comfort and emotional support - but sadly, those values appear to be secondary here. Families entrust their loved ones to this facility, expecting empathy and professionalism, not indifference marked by invoices. The worst management ever. I sincerely hope they improve, thinking of people and not money. More to say but not enough space here.

Thank you from all our family

The most amazing care was given to my Dad. Staff treated him with dignity, respect and guided us as a family through Dads deteriorating health and end of life. They looked after our family as well as my Dad and we felt nothing was too much trouble. Staff are fantastic, facilities better than most hotels I've stayed in. Their admittance process was quick and tailored to Dads needs and staff all treated Dad as a very much loved member of their family. I am so glad he spent his final weeks in such an amazing place.

The care staff in general are all so caring considerate and kind. The cleaning staff go above and beyond their duties assisting my father with putting the correct TV. channel on, and having conversations with him. I especially would like to praise the 'clinical Lead' of the care home as she goes above and beyond. Dad can be difficult at times being very confused with dementia. Dads needs a lot of care with leg ulcers and infections daily and the 'Clinical Lead' attends to his every need.