Walton Park Care Home

40 Severn Drive, Walton-on-Thames KT12 3BH
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9.7 43 Reviews
  • Walton Park Care Home, Walton-on-Thames
Walton Park Care Home is a new luxury Care Home in Walton-on-Thames with 65 beds that offers warm, kind and compassionate care, including nursing care for residential dementia and elderly individuals.

Residents are supported by a team of passionate and well-trained staff who are devoted to delivering high-quality care and offer a variety of carefully planned activities or excursions and nutritious home-cooked meals.

Walton Park is a purpose-built home with landscaped garden and has availability for permanent residency or short respite stays. If you are considering a care home for your loved one and would like more information, please do get in touch. The team would be more than happy to show you around the beautiful home, and offer any advice you may need.
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Care Provided by Walton Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1900
  • Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £1950

Prices are inclusive of 24-hour, personalised care by fully trained staff, all catering, including specialist dietary requirements, full laundry service, weekly programme of social activities and visiting entertainers.


Our on site Hair Salon can cater for all, at an additional charge.

These prices are only a guideline, please contact Walton Park Care Home to find out the exact price for your requirements.

Contact Walton Park Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Walton Park Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Jeom Justin (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (65)

Visiting

  • Walton Park Care Home welcomes visitors at any time. On-site Bistro can provide visitors with Tea and Coffee as well as beautiful views over the landscaped gardens.

Parking

  • Walton Park Care Home offers an abundance of free parking for visitors, with wheelchair/disabled access.

Walton Park Care Home Reviews (43)

9.7

Walton Park Care Home has a Review Score of 9.7 (9.650) out of 10, based on 23 reviews in the last 2 years.
Over all time Walton Park Care Home has 43 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Walton Park Care Home
  • 22
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Total of 43, showing 1-20
Review from A L (Daughter-in-law of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I am deeply disappointed by the way Walton Part Care Home operates. From my experience, it feels like as though the management is far more concerned with financial gain than with the actual wellbeing of the residents. Decision to help is zero, the manager, extremely rude, cold and money-driven. A care
home should prioritise dignity, comfort and emotional support - but sadly, those values appear to be secondary here. Families entrust their loved ones to this facility, expecting empathy and professionalism, not indifference marked by invoices. The worst management ever. I sincerely hope they improve, thinking of people and not money. More to say but not enough space here.
Reply from Jeom Justin, Registered Manager at Walton Park Care Home
We're truly sorry to hear you were disappointed with your experience. Our team genuinely cares for every resident and family, and we always strive to provide the highest standard of care and support.…read more
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Review from Dawn C (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walton Park Care home staff go above and beyond with love and care. They treated my dad as family and nothing was too big or small.
They helped us through a tough time with such affection. Having had a bad experience at another home, this was so refreshing and we soon learnt what "care" should look
like
I can not recommend them enough.
Thank you from all our family
Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care Home
Thank you so much for your kind words. We're truly touched to hear that you and your family felt so supported and that your dad was cared for like family. Our team always strives to provide care with…read more
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Review from Teresa C (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most amazing care was given to my Dad. Staff treated him with dignity, respect and guided us as a family through Dads deteriorating health and end of life. They looked after our family as well as my Dad and we felt nothing was too much trouble. Staff are fantastic, facilities better than most
hotels I've stayed in. Their admittance process was quick and tailored to Dads needs and staff all treated Dad as a very much loved member of their family. I am so glad he spent his final weeks in such an amazing place.
Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care Home
Thank you so much for your heartfelt words. It means the world to our team to know that your Dad and your family felt supported, respected, and cared for during such a difficult time. Ensuring…read more
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Review from Sally J (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff in general are all so caring considerate and kind. The cleaning staff go above and beyond their duties assisting my father with putting the correct TV. channel on, and having conversations with him. I especially would like to praise the 'clinical Lead' of the care home as she goes above
and beyond. Dad can be difficult at times being very confused with dementia. Dads needs a lot of care with leg ulcers and infections daily and the 'Clinical Lead' attends to his every need.
Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care Home
Thank you so much for your thoughtful and heartfelt feedback. We're truly delighted to hear that your father is receiving the care, kindness, and attention he deserves from our team. It means a great…read more
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Review from Helen A (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walton Park care home welcomes my mum in enthusiastically and with so much compassion and care I was blown away. The gorgeous new, purpose built facilities speak for themselves. The gardens are wonderful and the amazing ease with which each person can make use of it all still astounds me. But the personal
level of care is what continues to move me each time I visit. Activities are targeted and personalised and made very accessible. And frequent. Each resident is known and understood and mum is so so happy there despite always saying she did not want to move out of home. Her individual needs are met so well and the kindness of each member of staff is like nothing I have ever seen before. She feels and we feel she is so lucky to be living there. The nursing care is second to none and the relationship with the doctors mean they are able to provide very speedy and properly diagnosed treatment if needed. It's incredible.
Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care Home
Thank you so much for your wonderful words. We're delighted to hear how warmly your mum has settled into Walton Park and that you and your family feel reassured by the care she receives. Our team…read more
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Review from F R (Daughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall good experience. Mum very anxious, carers took time with her to reassure her. Treated with dignity at all times.
Excellent facilities.
Effort made to accommodate food preferences.
Home well managed.
Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care Home
Thank you so much for sharing your feedback. We're delighted to hear that your mum felt supported and reassured by our team, and that she was treated with dignity throughout her stay. Our carers…read more
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Review from E C (Respite Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My two week stay in Walton Park Care Home has been a great success. I came in needing help to recover from a serious fall and surgery. I was looked after extremely well, the staff were very kind and always available to help, and the food was excellent. I was offered meals that appealed to my lack of
appetite. All in all, a very good experience. Thank you one and all.
Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care Home
Thank you so much for your kind words. We're delighted to hear that your stay at Walton Park Care Home was a positive and supportive experience during your recovery. Our team takes great pride in…read more
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Review from Siobhan W (Daughter of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been a resident at Walton Park Care Home for just over a year. He has dementia with high needs and a very challenging sleeping pattern. Both staff and carers have worked closely with us as a family to address this. Thanks to their determination and relentless patience he is now in a much
better routine, sleeping less during the day and enjoying a fuller life. Walton Park has a very cosy atmosphere, it's a home away from home so to speak. Staff and carers are always very welcoming and friendly so you feel you can just pop in or stay as long as you wish. The food is excellent with a good selection and quality and the activities are varied and engaging. I never thought my Dad would participate but he really enjoys them. I've seen a great improvement in his mood and well being since he moved in because staff and carers have really taken the time to get to know him. I'm so grateful to them for creating such a positive and supportive caring environment.
Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care Home
Thank you so much for your kind and thoughtful words. It means the world to us to hear that your dad is thriving and finding comfort and joy at Walton Park. Supporting residents with complex needs…read more
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Review from Ruth S (Wife of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been resident at Walton Park Care Home for a short while. It is early days, this being told to me by the team. However, I am deliberately not naming names as I would surely omit someone and it doesn't matter, as all staff have shown both him and indeed I such care, kindness and compassion.
Their patience and understanding of his condition and how they engage with him is humbling. An inordinately difficult decision to make, however totally reassured that my husband is safe and cared for with both dignity and affection.
Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care Home
Thank you so much for your lovely words - they truly mean a lot to all of us here at Walton Park. We know how hard the decision must have been, and we're honoured that you've trusted us with your…read more
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Review from Daren H (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Walton Park Care Home has become a great caring community where family can feel confident their loved ones always comes first. Every member of the team there is always so kind, caring and welcoming, embracing family and friends and including them in everything they do. A special shout out to the activities
lead who is exceptional and finds so many ways to entertain and encourage participation of residents. Dad has responded wonderfully to the activities programme, so no boredom!
The food offered is delicious and cooked by a wonderful chef and his team who truly care what Dad wishes to eat, nothing is off the menu.
W.P is spotlessly clean, fresh, well maintained and a pleasure for my dad to live there. The carers all know Dad's likes and dislikes as well as his funny little ways so it really is home from home for Dad.
Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care Home
Thank you so much for your wonderful review. We are truly grateful for your kind words and are so pleased to hear that your dad feels at home with us here at Walton Park Care Home. It's a real…read more
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Review from P D (Friend of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We visit a friend. We have no idea about the staff, except for when they say hello. They don't seem very friendly. The facilities are excellent. As to the pasture's care, I have no idea.
Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care Home
Thank you for taking the time to share your thoughts. We're glad to hear you found the facilities to be excellent. We also appreciate your feedback regarding the staff interactions. We're sorry to…read more
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Review from R D (Husband of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has found the daily activities really helpful in settling her. She has played scrabble again, which she had not done some time. It is obvious that other residents also enjoy them - in particular the sessions of balloon tennis and questions about his earlier wife arriving from the 'Daily sparkle'.
The garden is coming into place in spring.
Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care Home
Thank you so much for your kind words. We're truly glad to hear that your wife is enjoying the daily activities-it's heart-warming to see her engaging with things she loves again, like Scrabble. We…read more
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Review from V S (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has late-stage Alzheimer's & is in the nursing wing at Walton Park Care Home. The expertise she receives is second to none! She has really become very happy and relaxed. The facility is BEAUTIFUL, the equipment, beds, bathrooms are all new and top of the line. Management & admin are excellent,
easy to contact and deeply compassionate and then lastly, and most importantly, the team of nurses & carers are wonderful, kind and professional. I am so thankful Mum is at Walton Park - thank you!
Reply from Dominique ODonnell, Marketing and Reception Manager at Walton Park Care Home
Thank you so much for your kind words and heartfelt review. We are truly honoured to care for your mum, and it means the world to us to hear that she is happy and comfortable at Walton Park. Our team…read more
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Review from Vicky M (Daughter of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care staff are wonderful and I felt that they really did care about my dad's welfare and well-being.
The home it's self was warm, welcoming and always clean and tidy.
The activity programme was great and I felt my dad benefited from it greatly, the daily sparkle was enjoyed by all of my family.
The
meals looked really nice and always catered for my dads needs, his particular highlights were the desserts and tea and biscuit time in the morning and afternoon. I witnessed a couple of residents birthdays and staff always decorated with ballons and celebrated with birthday cake and music for all of the residents to enjoy.
My dads room was warm and cosy and was cleaned with fresh sheets daily. This was me and my dad's first experience of a nursing home, and Walton park made the experience less scary and way more welcoming. Thank you.
Reply from Dominique ODonnell, Marketing and Reception Manager at Walton Park Care Home
Thank you so much for your heartfelt review. We're truly grateful for your kind words and delighted to hear that you and your dad had such a positive experience at Walton Park. Our care team takes…read more
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Review from M E (Son of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were delighted by the care Mum had during her two weeks of respite care at Walton Park. The carers and nurses were attentive and thoughtful, and the food was excellent (particularly important for Mum!).
People were always available to discuss Mum's care and the residents have lots of opportunities
for activities. Walton Park surpassed our expectations! Thank you!
Reply from Dominique ODonnell, Marketing and Reception Manager at Walton Park Care Home
Thank you so much for your wonderful review! We're delighted to hear that your mum had such a positive experience during her respite stay at Walton Park. Our team takes great pride in providing…read more
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Review from M M (Friend of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say ,
From the time we entered the care home .all the staff are lovely ,The kindness, greeting, and care to my friend is amazing !!
Not only to her but to myself and her son and daughter .Not only that you can see and feel the care they give residents !!
So so glad she is in this care
home simply the best .so love the hot chocolate!!
Reply from Dominique ODonnell, Marketing and Reception Manager at Walton Park Care Home
Thank you so much for your wonderful review! We're truly touched by your kind words and so happy to hear that you and your friend's family feel the warmth and care we strive to provide. It means so…read more
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Review from Sara A (Daughter of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father enjoyed his two week respite care, and although there was a little bit of resistance from him at times the carers and staff were all so patient wiith him. We will definitely use it again the next time we need respite or even daycare. Beautiful facilities and lovely staff. What more could
you ask for? thank you.
Reply from Dominique ODonnell, Marketing and Reception Manager at Walton Park Care Home
Thank you for such kind words, we appreciate the feedback. Your father was a delight to have over. Please feel free to pop in for a coffee and a chat at anytime. Keep well!
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Review from Sue A (Wife of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care home.
Looked after my husband very well.
Staff were very friendly and kind. Always smiling and very welcoming.
Clean and tidy always.
Reply from Dominique ODonnell, Marketing and Reception Manager at Walton Park Care Home
Thank you so much for your lovely review! We're delighted to hear that your husband had a wonderful stay. He is always welcome in our home, and we look forward to hosting him again in the future!
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Review from J A (Wife of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care has been excellent. The treatment very good. I was a little surprised that there were few nurses on the dementia floor.
Reply from Dominique, Marketing Manager at Walton Park Care Home
Thank you for taking the time to share your feedback. We truly appreciate it! We'd like to reassure you that there is always a clinical lead or nurse on duty and on call, who moves between the suites…read more
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Review from C B (Son of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my father is receiving at Walton Park. He has been there for more than 2 years and he seems happy. He has a large room with ensuite facilities. The staff are kind, friendly and helpful.
Reply from Sara Whelan, Marketing and Admissions Manager at Walton Park Care Home
Thank you for your kind words, we are happy that you and your father had a pleasant experience.
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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Walton Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.650 for Walton Park Care Home is calculated as follows: ( (204 Excellents x 5) + (54 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 274 Ratings = 4.65
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Walton Park Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Sep 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Jeom

Jeom Justin

Job Title: General Manager Joined: 2024

General Manager for Walton Park Care Home.

Toni

Toni Rowland

Job Title: Administrative Manager Joined: 2024

Administrative Manager for Walton Park Care Home.

Frequently Asked Questions about Walton Park Care Home

What types of Care is Walton Park Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Walton Park Care Home have?

There are 65 Single Rooms.

What are the Facilities & Services at Walton Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Walton Park Care Home to the centre of Walton-on-Thames?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Walton Park Care Home to verify any information. View our terms and conditions. Walton Park Care Home has an Enhanced Service - more info.