Care Homes Owned by Asprey Healthcare Ltd

Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care HomeDear Eddie, we at Walton Park Care Home thank you for your kind review, we appreciate the time it took for you to write this, it was a pleasure to hold the pre Christmas meal for you all. Have a great day

Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care HomeHi Linda, thank you very much for your kind review, we appreciate it!

Reply from Jeom Justin, Registered Manager at Walton Park Care HomeWe're truly sorry to hear you were disappointed with your experience. Our team genuinely cares for every resident and family, and we always strive to provide the highest standard of care and support. When we learned of the financial challenges, our registered and administration managers reached out to offer guidance and contacted the Local Authority for support. Unfortunately, these processes can take time, and we had no control over their response or decision. We were saddened that your loved one moved before an outcome was reached. Our intention was always to work with you and find a solution together. Please know that care decisions are based solely on professional assessments and residents' best interests-never financial circumstances. Our priority remains the well-being and dignity of everyone we support. We wish your loved one happiness and comfort in their new home. Warm regards, The Walton Park Care Home Team

Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care HomeThank you so much for your kind words. We're truly touched to hear that you and your family felt so supported and that your dad was cared for like family. Our team always strives to provide care with love, dignity, and compassion, so knowing this made a difference during a difficult time means the world to us. We're grateful you entrusted us with your dad's care, and we'll share your lovely feedback with the whole team. With heartfelt thanks, The Walton Park Care Home Team

Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care HomeThank you so much for your heartfelt words. It means the world to our team to know that your Dad and your family felt supported, respected, and cared for during such a difficult time. Ensuring dignity, comfort, and compassion is at the heart of everything we do, and we are truly touched to hear that you felt like part of our family. We're grateful you entrusted us with your Dad's care, and it's an honour to have been alongside you in his final weeks.

Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care HomeThank you so much for your thoughtful and heartfelt feedback. We're truly delighted to hear that your father is receiving the care, kindness, and attention he deserves from our team. It means a great deal to us that both our care staff and cleaning staff have made a positive difference in his daily life, whether through practical support or simply sharing a friendly conversation.We are especially grateful for your recognition of our Clinical Lead. She takes great pride in going above and beyond to ensure every resident's health and wellbeing are carefully supported, and your words will mean so much to her and the whole team.Caring for individuals living with dementia and additional health needs can be complex, and we are committed to providing compassionate, attentive, and personalised care every day. Thank you again for taking the time to share your experience-it is an encouragement to us all.

Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care HomeThank you so much for your wonderful words. We're delighted to hear how warmly your mum has settled into Walton Park and that you and your family feel reassured by the care she receives. Our team takes great pride in getting to know each resident as an individual and creating a safe, happy, and stimulating environment where they can truly thrive. It means the world to us to know that the compassion, activities, nursing support, and facilities are making such a positive difference for your mum and for you. Your feedback is incredibly encouraging for every member of our team, and we feel just as lucky to be caring for her. Take care!

Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care HomeThank you so much for your kind words. We're delighted to hear that your stay at Walton Park Care Home was a positive and supportive experience during your recovery. Our team takes great pride in providing compassionate care, and it means a lot to know that you felt well looked after and comfortable. We're especially glad the meals helped during your recovery and that our staff could be there when you needed them. Wishing you continued strength and good health, thank you again for your thoughtful message! Warm regards, The Walton Park Care Home Team

Reply from Helen Johnson, Director of Operations at Smallbrook Care HomeThank you for heart felt review and for trusting us with the care of your mum. It was a true privilege to care for her, and we are deeply touched to know our team was able to make a positive difference during her time with us. Your kind words mean so much to the team.

Reply from Helen Johnson, Director of Operations at Smallbrook Care HomeThank you for your honest and open review. Your kind words are much appreciated, we are indeed grateful of the supportive and professional management of the home, whom having built strong relationships with staff, residents and relatives in promoting quality and dignified care to Smallbrook residents.

Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care HomeThank you so much for your kind and thoughtful words. It means the world to us to hear that your dad is thriving and finding comfort and joy at Walton Park. Supporting residents with complex needs like his is something we are truly committed to, and we're so pleased that his routine and well-being have improved. It's wonderful to know he's enjoying the activities and feeling more engaged-it's exactly what we hope for every resident. Your appreciation for our team and the homey atmosphere really touches us. We always strive to create a welcoming, supportive environment for both residents and their families, and we're so glad that's been your experience. Thank you again for taking the time to share your experience-it's a privilege to care for your dad.

Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care HomeThank you so much for your lovely words - they truly mean a lot to all of us here at Walton Park. We know how hard the decision must have been, and we're honoured that you've trusted us with your husband's care.It's been a real joy getting to know both of you. We genuinely enjoy your visits and the warmth you bring with you. Your husband's laughter and sense of humour have already left a mark on our hearts - he has a way of lifting the room, and we absolutely adore him. Please know we're here for you both, always. Our team will continue to care for him with all the kindness, dignity, and compassion he deserves.

Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care HomeThank you so much for your wonderful review. We are truly grateful for your kind words and are so pleased to hear that your dad feels at home with us here at Walton Park Care Home. It's a real pleasure to have him as part of our community.Rest assured, he is in great care, and we love seeing him engage with the activities and the team. Our activities lead and the whole team take great pride in making sure that each day is filled with something enjoyable, and it's fantastic to hear that your dad has responded so positively.We also appreciate your kind comments about our food and the kitchen team - they are passionate about making sure every meal is something special for our residents. We are committed to providing a warm, welcoming, and supportive environment, and it's wonderful to hear that you've noticed that in the way we care for your dad.

Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care HomeThank you so much for your kind words. We're truly glad to hear that your wife is enjoying the daily activities-it's heart-warming to see her engaging with things she loves again, like Scrabble. We especially enjoy spending time with her; she brings such warmth and spirit to our community. It's wonderful to see how much joy the balloon tennis and 'Daily Sparkle' sessions bring to everyone.