Asprey Healthcare Ltd in Surrey | 2 Care Homes

Review of
Walton Park Care Home
from F R (Daughter of Resident) published on 29 August 2025

Submitted via Postal Card • Report

Overall Experience

Overall good experience. Mum very anxious, carers took time with her to reassure her. Treated with dignity at all times.
Excellent facilities.
Effort made to accommodate food preferences.
Home well managed.

Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care Home

Thank you so much for sharing your feedback. We're delighted to hear that your mum felt supported and reassured by our team, and that she was treated with dignity throughout her stay. Our carers always strive to provide compassionate, person-centred care, and it's wonderful to know this made a difference for your family.We're also pleased you appreciated the facilities and the efforts to meet your mum's food preferences - creating a comfortable, homely environment is very important to us. Your kind words about the management and the home mean a great deal to the whole team.If you ever have further feedback or suggestions, we'd love to hear from you. Thank you again for your trust and support.

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Review of
Smallbrook Care Home
from Bernie B (Son of Resident) published on 20 August 2025

Submitted via Website • Report

Overall Experience

Since my mother was admitted to Smallbrook care home she has received excellent attention and care.
The home is in extremely good order and the staff are overwhelmingly nice.
There is a lovely garden for the residents to enjoy as well.
Food is of a high standard and the entertainment for the residents

is very good.
The management team has always been very friendly and helpful when I have required assistance.

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Review of
Walton Park Care Home
from E C (Respite Resident) published on 7 August 2025

Submitted via Postal Card • Report

Overall Experience

My two week stay in Walton Park Care Home has been a great success. I came in needing help to recover from a serious fall and surgery. I was looked after extremely well, the staff were very kind and always available to help, and the food was excellent. I was offered meals that appealed to my lack of

appetite. All in all, a very good experience. Thank you one and all.

Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care Home

Thank you so much for your kind words. We're delighted to hear that your stay at Walton Park Care Home was a positive and supportive experience during your recovery. Our team takes great pride in providing compassionate care, and it means a lot to know that you felt well looked after and comfortable. We're especially glad the meals helped during your recovery and that our staff could be there when you needed them. Wishing you continued strength and good health, thank you again for your thoughtful message! Warm regards, The Walton Park Care Home Team

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Review of
Smallbrook Care Home
from Susan R (Daughter of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

My dearest mum passed away at the beginning of June 2025 - she had been a resident of Smallbrook Care Home for nearly three years. I cannot fault the kindness and care that my mum received during her time at Smallbrook. She had a lovely spacious room and bathroom, and we were able to fill it with

all her favourite things. Mum took some time to settle in, but always said that she felt safe there. As she got to know different members of staff, she settled into her routine. The staff at Smallbrook, on every level, really try to fill the days with activities, music, arts and crafts, and daily exercise. There were also regular visits from outside entertainers. Birthdays were always celebrated with a huge birthday cake, homemade by the chef, and birthday balloons. Yearly events were always marked with some form of celebration. If you are looking for a home where all the staff are kind and caring and genuinely enjoy their work, I highly recommend Smallbrook.

Reply from Helen Johnson, Director of Operations at Smallbrook Care Home

Thank you for heart felt review and for trusting us with the care of your mum. It was a true privilege to care for her, and we are deeply touched to know our team was able to make a positive difference during her time with us. Your kind words mean so much to the team.

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Review of
Smallbrook Care Home
from Beverly L (Daughter of Resident) published on 14 July 2025

Submitted via Website • Report

Overall Experience

My Mother has been at Smallbrook Carehome for 4 years. When she first arrived she was welcomed and made to feel at home. As a family we felt confident with the care she received. Sadly due to a change in management for quite reasonable reasons things went downhill and a lot of staff left. There was

a lot of change which had a negative impact on my Mother particularly as she suffers from dementia. I decided to move her to be nearer to me but finding somewhere that would take her was not easy. Nearly 2 years ago a lady came as the new manager to Smallbrook with her deputy. They had a huge task ahead of them to get things back on an even keel. Through hard work and an amazing team behind them I believe they have really turned things around. I am so pleased I didn't move Mum. The care she receives is given with patience, dignity and love. All the staff are fabulous, thank you to the manager and deputy and your whole team for the patience, care, commitment and love you give to Mum. You are amazing!

Reply from Helen Johnson, Director of Operations at Smallbrook Care Home

Thank you for your honest and open review. Your kind words are much appreciated, we are indeed grateful of the supportive and professional management of the home, whom having built strong relationships with staff, residents and relatives in promoting quality and dignified care to Smallbrook residents.

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Review of
Walton Park Care Home
from Siobhan W (Daughter of Resident) published on 17 June 2025

Submitted via Website • Report

Overall Experience

My Dad has been a resident at Walton Park Care Home for just over a year. He has dementia with high needs and a very challenging sleeping pattern. Both staff and carers have worked closely with us as a family to address this. Thanks to their determination and relentless patience he is now in a much

better routine, sleeping less during the day and enjoying a fuller life. Walton Park has a very cosy atmosphere, it's a home away from home so to speak. Staff and carers are always very welcoming and friendly so you feel you can just pop in or stay as long as you wish. The food is excellent with a good selection and quality and the activities are varied and engaging. I never thought my Dad would participate but he really enjoys them. I've seen a great improvement in his mood and well being since he moved in because staff and carers have really taken the time to get to know him. I'm so grateful to them for creating such a positive and supportive caring environment.

Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care Home

Thank you so much for your kind and thoughtful words. It means the world to us to hear that your dad is thriving and finding comfort and joy at Walton Park. Supporting residents with complex needs like his is something we are truly committed to, and we're so pleased that his routine and well-being have improved. It's wonderful to know he's enjoying the activities and feeling more engaged-it's exactly what we hope for every resident. Your appreciation for our team and the homey atmosphere really touches us. We always strive to create a welcoming, supportive environment for both residents and their families, and we're so glad that's been your experience. Thank you again for taking the time to share your experience-it's a privilege to care for your dad.

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Review of
Walton Park Care Home
from Ruth S (Wife of Resident) published on 17 June 2025

Submitted via Website • Report

Overall Experience

My husband has been resident at Walton Park Care Home for a short while. It is early days, this being told to me by the team. However, I am deliberately not naming names as I would surely omit someone and it doesn't matter, as all staff have shown both him and indeed I such care, kindness and compassion.

Their patience and understanding of his condition and how they engage with him is humbling. An inordinately difficult decision to make, however totally reassured that my husband is safe and cared for with both dignity and affection.

Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care Home

Thank you so much for your lovely words - they truly mean a lot to all of us here at Walton Park. We know how hard the decision must have been, and we're honoured that you've trusted us with your husband's care.It's been a real joy getting to know both of you. We genuinely enjoy your visits and the warmth you bring with you. Your husband's laughter and sense of humour have already left a mark on our hearts - he has a way of lifting the room, and we absolutely adore him. Please know we're here for you both, always. Our team will continue to care for him with all the kindness, dignity, and compassion he deserves.

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Review of
Walton Park Care Home
from Daren H (Daughter of Resident) published on 13 May 2025

Submitted via Postal Card • Report

Overall Experience

Walton Park Care Home has become a great caring community where family can feel confident their loved ones always comes first. Every member of the team there is always so kind, caring and welcoming, embracing family and friends and including them in everything they do. A special shout out to the activities

lead who is exceptional and finds so many ways to entertain and encourage participation of residents. Dad has responded wonderfully to the activities programme, so no boredom!
The food offered is delicious and cooked by a wonderful chef and his team who truly care what Dad wishes to eat, nothing is off the menu.
W.P is spotlessly clean, fresh, well maintained and a pleasure for my dad to live there. The carers all know Dad's likes and dislikes as well as his funny little ways so it really is home from home for Dad.

Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care Home

Thank you so much for your wonderful review. We are truly grateful for your kind words and are so pleased to hear that your dad feels at home with us here at Walton Park Care Home. It's a real pleasure to have him as part of our community.Rest assured, he is in great care, and we love seeing him engage with the activities and the team. Our activities lead and the whole team take great pride in making sure that each day is filled with something enjoyable, and it's fantastic to hear that your dad has responded so positively.We also appreciate your kind comments about our food and the kitchen team - they are passionate about making sure every meal is something special for our residents. We are committed to providing a warm, welcoming, and supportive environment, and it's wonderful to hear that you've noticed that in the way we care for your dad.

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Review of
Walton Park Care Home
from P D (Friend of Resident) published on 9 May 2025

Submitted via Postal Card • Report

Overall Experience

We visit a friend. We have no idea about the staff, except for when they say hello. They don't seem very friendly. The facilities are excellent. As to the pasture's care, I have no idea.

Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care Home

Thank you for taking the time to share your thoughts. We're glad to hear you found the facilities to be excellent. We also appreciate your feedback regarding the staff interactions. We're sorry to hear your experience with the team didn't leave a more positive impression.Please know that your concerns have been noted and will be shared with our management team for review. Please may you get in contact with our General manager, Jeom to discuss your concerns further. We're committed to creating a warm and welcoming environment, and feedback like yours helps us improve.

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Review of
Walton Park Care Home
from R D (Husband of Resident) published on 8 May 2025

Submitted via Postal Card • Report

Overall Experience

My wife has found the daily activities really helpful in settling her. She has played scrabble again, which she had not done some time. It is obvious that other residents also enjoy them - in particular the sessions of balloon tennis and questions about his earlier wife arriving from the 'Daily sparkle'.

The garden is coming into place in spring.

Reply from Dominique O'Donnell, Marketing and Reception Manager at Walton Park Care Home

Thank you so much for your kind words. We're truly glad to hear that your wife is enjoying the daily activities-it's heart-warming to see her engaging with things she loves again, like Scrabble. We especially enjoy spending time with her; she brings such warmth and spirit to our community. It's wonderful to see how much joy the balloon tennis and 'Daily Sparkle' sessions bring to everyone.

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Review of
Walton Park Care Home
from V S (Daughter of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

My mum has late-stage Alzheimer's & is in the nursing wing at Walton Park Care Home. The expertise she receives is second to none! She has really become very happy and relaxed. The facility is BEAUTIFUL, the equipment, beds, bathrooms are all new and top of the line. Management & admin are excellent,

easy to contact and deeply compassionate and then lastly, and most importantly, the team of nurses & carers are wonderful, kind and professional. I am so thankful Mum is at Walton Park - thank you!

Reply from Dominique ODonnell, Marketing and Reception Manager at Walton Park Care Home

Thank you so much for your kind words and heartfelt review. We are truly honoured to care for your mum, and it means the world to us to hear that she is happy and comfortable at Walton Park. Our team is dedicated to providing the highest standard of care in a compassionate and supportive environment, and your appreciation reinforces our commitment. We will be sure to share your lovely feedback with our staff. If you ever need anything, please don't hesitate to reach out. Thank you again for your trust in us!

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Review of
Walton Park Care Home
from Vicky M (Daughter of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

The care staff are wonderful and I felt that they really did care about my dad's welfare and well-being.
The home it's self was warm, welcoming and always clean and tidy.
The activity programme was great and I felt my dad benefited from it greatly, the daily sparkle was enjoyed by all of my family.
The

meals looked really nice and always catered for my dads needs, his particular highlights were the desserts and tea and biscuit time in the morning and afternoon. I witnessed a couple of residents birthdays and staff always decorated with ballons and celebrated with birthday cake and music for all of the residents to enjoy.
My dads room was warm and cosy and was cleaned with fresh sheets daily. This was me and my dad's first experience of a nursing home, and Walton park made the experience less scary and way more welcoming. Thank you.

Reply from Dominique ODonnell, Marketing and Reception Manager at Walton Park Care Home

Thank you so much for your heartfelt review. We're truly grateful for your kind words and delighted to hear that you and your dad had such a positive experience at Walton Park. Our care team takes great pride in ensuring every resident feels valued, comfortable, and well looked after, so it means a lot to know that their efforts made a difference for your dad.It's wonderful to hear that he enjoyed the activity programme, especially the Daily Sparkle, as well as the meals and special moments like tea and biscuit time. We always strive to create a warm and welcoming environment, and we're so pleased that you felt at home with us.Thank you for trusting us with your dad's care-it was a privilege to support both of you on this journey. Please don't hesitate to visit or stay in touch.

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Review of
Walton Park Care Home
from M E (Son of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

We were delighted by the care Mum had during her two weeks of respite care at Walton Park. The carers and nurses were attentive and thoughtful, and the food was excellent (particularly important for Mum!).
People were always available to discuss Mum's care and the residents have lots of opportunities

for activities. Walton Park surpassed our expectations! Thank you!

Reply from Dominique ODonnell, Marketing and Reception Manager at Walton Park Care Home

Thank you so much for your wonderful review! We're delighted to hear that your mum had such a positive experience during her respite stay at Walton Park. Our team takes great pride in providing attentive and thoughtful care, and it's lovely to know that both the care and the food met your mum's needs and expectations. We also appreciate your kind words about our activities and the support available for families. It was our pleasure to care for your mum, take care!

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Review of
Walton Park Care Home
from M M (Friend of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

What can I say ,
From the time we entered the care home .all the staff are lovely ,The kindness, greeting, and care to my friend is amazing !!
Not only to her but to myself and her son and daughter .Not only that you can see and feel the care they give residents !!
So so glad she is in this care

home simply the best .so love the hot chocolate!!

Reply from Dominique ODonnell, Marketing and Reception Manager at Walton Park Care Home

Thank you so much for your wonderful review! We're truly touched by your kind words and so happy to hear that you and your friend's family feel the warmth and care we strive to provide. It means so much to us to know that our team is making a positive difference. We're delighted that your friend is happy here, and we love that you're enjoying the hot chocolate too! If there's anything more we can do to make your experience even better, please don't hesitate to reach out. Thanks again for your support and trust!

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Review of
Walton Park Care Home
from Sara A (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My father enjoyed his two week respite care, and although there was a little bit of resistance from him at times the carers and staff were all so patient wiith him. We will definitely use it again the next time we need respite or even daycare. Beautiful facilities and lovely staff. What more could

you ask for? thank you.

Reply from Dominique ODonnell, Marketing and Reception Manager at Walton Park Care Home

Thank you for such kind words, we appreciate the feedback. Your father was a delight to have over. Please feel free to pop in for a coffee and a chat at anytime. Keep well!

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Review of
Walton Park Care Home
from Sue A (Wife of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care home.
Looked after my husband very well.
Staff were very friendly and kind. Always smiling and very welcoming.
Clean and tidy always.

Reply from Dominique ODonnell, Marketing and Reception Manager at Walton Park Care Home

Thank you so much for your lovely review! We're delighted to hear that your husband had a wonderful stay. He is always welcome in our home, and we look forward to hosting him again in the future!

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Review of
Walton Park Care Home
from J A (Wife of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

The care has been excellent. The treatment very good. I was a little surprised that there were few nurses on the dementia floor.

Reply from Dominique, Marketing Manager at Walton Park Care Home

Thank you for taking the time to share your feedback. We truly appreciate it! We'd like to reassure you that there is always a clinical lead or nurse on duty and on call, who moves between the suites to oversee care. Additionally, each suite has its own dedicated senior caregiver available 24 hours a day to supervise the care staff and ensure residents receive the highest quality of care. If you have any further questions or concerns, please don't hesitate to reach out- we're always happy to help!

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Review of
Walton Park Care Home
from C B (Son of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

I am very pleased with the care my father is receiving at Walton Park. He has been there for more than 2 years and he seems happy. He has a large room with ensuite facilities. The staff are kind, friendly and helpful.

Reply from Sara Whelan, Marketing and Admissions Manager at Walton Park Care Home

Thank you for your kind words, we are happy that you and your father had a pleasant experience.

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Review of
Smallbrook Care Home
from Carolyn J (Daughter of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

Outstanding service carers that really care my mother is in later stages of Alzheimer's which has been an emotional rollercoaster for me but the staff at Smallbrook Care Home have given me so much emotional support and keep me updated at all times about how my mother is doing.
Living in Wales it was

essential to find the best care available for mum who's from Crawley.
I can't thank all the stall enough for the excellent care and compassion provided at Smallbrook from care assistants catering staff. Handy man, OT and management you couldn't find more genuine and dedicated people.
I would highly recommend Smallbrook care home and thank them from the bottom of my heart for giving so much warmth compassion and outstanding care to my mother and the amazing support given to relatives giving peace of mind knowing our relatives are safe and really cared for .

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Review of
Walton Park Care Home
from Sunje C (Daughter of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

I cannot praise Walton Park enough. My mum was looked after wonderfully well during the eight months she was there. All the staff are kind, caring and respectful and made her feel comfortable and safe. The home is friendly, calm and peaceful and the staff always have time for everybody. Nothing is too

much trouble. The rooms are large and well-equipped with super ensuite bathrooms. The food is excellent. Everywhere is bright and spacious, but cosy and the gardens are delightful. I was so glad to have found Walton Park. It was an enormous relief to know my mum was safe and in good hands right until the end. I shall miss going there and I shall miss the lovely supportive carers.

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Care Homes Owned by Asprey Healthcare Ltd in Surrey

Asprey Healthcare Ltd Locations in Surrey (2)

Asprey Healthcare Ltd Reviews in Surrey (71)

Walton Park Care Home

Smallbrook Care Home

Walton Park Care Home

Smallbrook Care Home

Smallbrook Care Home

Walton Park Care Home

Walton Park Care Home

Walton Park Care Home

Walton Park Care Home

Walton Park Care Home

Walton Park Care Home

Walton Park Care Home

Walton Park Care Home

Walton Park Care Home

Walton Park Care Home

Walton Park Care Home

Walton Park Care Home

Walton Park Care Home

Smallbrook Care Home

Walton Park Care Home

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