Smallbrook Care Home, Suffolk Close, Horley RH6 7DU
Permanent & respite stays welcome. Smallbrook Care Home is registered for 41 spacious single en-suite bedrooms, stylishly and comfortably decorated (they are also able to offer some bedrooms with ceiling tracks for residents who have increased mobility needs). Many of the newly decorated bedrooms overlook beautiful landscaped gardens and outdoor areas.
Smallbrook is designed to cater for those with dementia or the frail elderly and lead by trained staff and their passionate team of carers. Smallbrook aims to offer the best person-centred care in a 'home from home' environment with kind, friendly and caring staff. Permanent residency and short respite stays are also available.
Smallbrook Care Home is a purpose-built home which means they are able to offer spacious comfortable rooms and communal areas, including large vaulted ceiling Boat House lounge, separate dining room, bistro, hairdressing salon, library, computer facilities, sensory room and a south facing terrace overlooking the gardens - to name a few. Smallbrook proudly offers a variety of day-to-day activities for residents both within the home and external trips, all planned and delivered by a very dedicated and devoted team of lifestyle co-ordinators.
Smallbrook Care Home has it's own chef who offers nutritious home-cooked meals throughout the day (catering for dietary requirements if requested). They also incorporate the kitchen as an important part of the planned activities and past-times, remembering meals from a different era.
Smallbrook is situated in a residential area but near local amenities, local GP's, shops, convenient transport links and a short drive from Gatwick airport.
If you are considering a care home for your loved one and you would like more information about Smallbrook Care Home, you can call the home or visit the friendly team.
Group: Asprey Healthcare Ltd
Person in charge: Camille Florida (Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 41 Service Users
Registered Care Categories*: Dementia • Old Age
Admission Information: Ages 65+.
Single Rooms: 41
Rooms with ensuite WC: 41
Weekly Charges Guide: Personal Care Single £800 – £950 (These prices are only a guideline, please contact Smallbrook Care Home to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Suffolk Close is a residential cul-de-sal just off Massetts Road and is clearly signposted for your ease.
Visiting:
Visitors always welcome anytime.
Parking:
Disabled parking, wheelchair access and free parking on site.
Latest Care Quality Commission* Report on Smallbrook Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.2 (maximum of 10) for Smallbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Smallbrook Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.727 for Smallbrook Care Home is calculated as follows: ( (24 Excellents x 5) + (9 Goods x 4) ) ÷ 33 Ratings = 4.727
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.494 Points relating to the number of positive Reviews for Smallbrook Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8.2 Target = 0.244
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Smallbrook Care Home has a Review Score of 8.2 (8.221) from 3 Reviews
Review submitted from a Website Submission by Christine N (Daughter of Resident) on Monday 2 April 2018. Relates to February 2018.
We as a family were recommended Small Brook by a work colleague. My mother settled in very quickly mainly due to the lovely calm family atmosphere. The bedrooms are of a good standard and the lounge has plenty of activities daily. The residents can take part in cooking, painting, gentle exercise and sing along with many entertainers that visit the home. Sadly my mother passed away after only five months in residence. The care and attention she received was excellent. All the staff are so caring from the chef making special foods to encourage eating, to the cleaners and laundry staff. The carers that looked after my mother in those final days gave us comfort with their kindness and genuine respectful care. We as a family thank each and every one of them and we will miss them all dearly.
How likely would you be to recommend Smallbrook Care Home? Extremely Likely
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Review submitted from a Website Submission by Lauren B (Daughter of Resident) on Friday 8 September 2017. Relates to August 2017.
Making the decision to move Mum into a care home was extremely difficult, especially with siblings living far and wide. We visited quite a few 'homes' in the Surrey area and Smallbrook Care Home was our favourite because it was conveniently located but more importantly the staff are wonderfully kind and caring and the home has excellent facilities and newly decorated spacious rooms. One of the best things about Smallbrook is their Activities programme - a lot of time and effort is gone into planning and Mum has the option to enjoy just about anything from past-times entertainment, gentle exercise, hairdressing to external trips. The manager of Smallbrook, is wonderful although she is currently on maternity leave I understand returns in October. Our experience of Smallbrook has always been a positive one and I highly recommend if you are seeking care or respite.
How likely would you be to recommend Smallbrook Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Review submitted from a Postal Card by Mike R (Friend of Resident) on Friday 8 January 2016. Relates to December 2015.
My wife and I are very close friends with one of the Smallbrook's elderly make Alzheimer's sufferers. We have both been very pleased with the standard of accommodation and amazed at the degree of kindness to the residents shown by all of the staff to all of the residents. Their care also extends to us as visitors. It has been a new rewarding experience to see such high standards of care, which extends through their duties to the residents to providing it with grace and good manner,
How likely would you be to recommend Smallbrook Care Home? Extremely Likely
Facilities
Care / Support
Cleanliness
Treated with Dignity
Staff
Activities
Management
Safety / Security
Rooms
There are currently no awards/recognitions posted yet for Smallbrook Care Home
Job Title: Manager, Smallbrook Care Home
Joined: 2016
Description:
Camille is our wonderful, friendly and caring Manager at Smallbrook Care Home. She is a registered general nurse and holds a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (Adult Residential Management). With a wealth of experience in managing care homes, Camille is a great asset to Smallbrook Care Home.
Camille is a kind and passionate lady who is devoted to providing the best leadership to our teams in order to provide the best service for residents in a 'home from home' environment. In Camille's absence, Smallbrook Care Home has 2 excellent Deputy Managers and a senior Administration Manager who are dedicated to running the best home possible.
There are currently no Care Home Idol entrants who have performed at Smallbrook Care Home