Smallbrook

Smallbrook Care Home, Suffolk Close, Horley RH6 7DU
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8.9 35 Reviews
  • Smallbrook, Horley
Situated in a quiet cul-de-sac and standing in over an acre of landscaped grounds, Smallbrook care home offers residential and specialist dementia care on a permanent and respite basis.

Residents at the Surrey care home can enjoy quality facilities including cosy communal areas and a hair salon. Each ensuite bedroom is tastefully decorated, many with views of the large gardens.

The passionate team have created a warm and friendly environment at Smallbrook. There is always something to look forward to with a schedule of regular activities, events and outings for residents.
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Care Provided by Smallbrook

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1530
  • Self-Funded Residential Dementia Care: from £1530
  • RESPITE Self-Funded Residential Care: from £1640
  • RESPITE Self-Funded Residential Dementia Care: from £1640

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Smallbrook for full pricing details and T&Cs.

Contact Smallbrook to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Smallbrook to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charito Herman (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (41)

Visiting

  • Visitors always welcome anytime.

Parking

  • Disabled parking, wheelchair access and free parking on site.

Smallbrook Reviews (35)

8.9

Smallbrook has a Review Score of 8.9 (8.907) out of 10, based on 6 reviews in the last 2 years.
Over all time Smallbrook has 35 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Smallbrook
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Total of 35, showing 21-35
Review from C P (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm perfectly satisfied with the care my mother is receiving at Smallbrook Care Home. The staff and management are kind and considerate at all times.
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Review from J K (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole - a good caring care home. The staff are caring and helpful and make the residents feel at home.
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Review from S H (Sister of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sadly it is impossible to have a coherent and constructive discussion/review with my sister. She has very limited hearing and one gets responses which have little to do with the question. This is not surprising as she is in a home for people with dementia.
She has been in Smallbrook for some 18 months
now and has settled in as well as one would expect. I see no signs that she is not getting the care required in comfortable surroundings.
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Review from P H (Son of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and support my mum has been receiving has been great. I do not think any more could be done to look after her.
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Review from E H (Husband of Resident) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful, polite and understanding staff. Residents are well cared for, meals are good, the environment is clean. Activities are provided and encouraged. Very alert to health issues and calling GP in quickly as necessary.
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Review from Nicky J (Daughter of Resident) published on 25 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has been at Smallbrook for 8 months and is very happy. We viewed many care homes and Smallbrook stood out. The bedrooms are a lovely size. The building is spacious and modern. The staff are very caring and kind. We have resident family meetings with the managers to discuss the running of the
home and any suggestions are considered and taken on board.
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Review from Frances A (Niece of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has brain damage from a motorbike accident when he was a teenager. Social services placed him in a studio flat so that he had independent living, this became increasingly difficult, he was vulnerable and very lonely. Not now, he is washed every day, fed and warm with company, everything we
have wanted for him. So much pressure has been taken off the family because he is looked after.
Reply from Loren Johns, Support Manager at SmallbrookThank you so much for taking the time to submit a review for Smallbrook. We are always so pleased to receive positive feedback, and that your Uncle is in a much happier place.
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Review from K R (Daughter of Resident) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum stayed here for 2 weeks. The manager and senior care nurse were friendly and helpful. My mum enjoyed her stay.
Reply from Loren Johns, Support Manager at SmallbrookThank you for your review of Smallbrook Care Home. We are pleased to see that you have rated many areas of our Home in high regard and that your Mum enjoyed her stay with us. We note that you feel some areas may require improvement and we are always working hard to ensure the best levels of care in all areas. Your comments have been raised with senior management and we will work together to ensure that staff make improvements in this regard. Thank you once again and wishing you all the very best.
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Review from C N (Son of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly, lots of activities, friendly staff, nice room and en-suite.
Our dad received a good level of care.
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Review from M F (Wife of Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well looked after with pleasant and helpful staff. Management very approachable and helpful. My daughter visited and was impressed with the overall appearance of the home.
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Review from Yvonne D (Daughter of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, we as a family, feel that the level of care is extremely good. We are reassured by the genuineness of the care for our mother. Carers have taken a real interest in getting to know her as a person and adapt their care accordingly. The care team are kind to her and compassionate and have taken
good care of us as close relatives too. The only constructive feedback is the access arrangements for visitors. Security is obviously a priority, however, we are often left outside waiting to be let in for long periods of time.
Reply from Loren Johns, Support Manager at SmallbrookDear Yvonne, thank you for your kind words and we also appreciate your feedback regarding visitor access. We will certainly take this on board in order to make improvements where possible while still ensuring the security of our residents. With thanks, Smallbrook Care Home
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Review from Robert G (Son of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father, who suffers from Alzheimer's disease, enjoyed a 7 day respite period in Smallbrook Care Home. I visited him every day and found he was completely settled and very happy. The staff treated my Father, and all of the residents, extremely well. The manager runs the home brilliantly. I highly
recommend this lovely care home.
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Review from Christine N (Daughter of Resident) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family were recommended Small Brook by a work colleague. My mother settled in very quickly mainly due to the lovely calm family atmosphere. The bedrooms are of a good standard and the lounge has plenty of activities daily. The residents can take part in cooking, painting, gentle exercise and
sing along with many entertainers that visit the home. Sadly my mother passed away after only five months in residence. The care and attention she received was excellent. All the staff are so caring from the chef making special foods to encourage eating, to the cleaners and laundry staff. The carers that looked after my mother in those final days gave us comfort with their kindness and genuine respectful care. We as a family thank each and every one of them and we will miss them all dearly.
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Review from Lauren B (Daughter of Resident) published on 8 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Making the decision to move Mum into a care home was extremely difficult, especially with siblings living far and wide. We visited quite a few 'homes' in the Surrey area and Smallbrook Care Home was our favourite because it was conveniently located but more importantly the staff are wonderfully kind
and caring and the home has excellent facilities and newly decorated spacious rooms. One of the best things about Smallbrook is their Activities programme - a lot of time and effort is gone into planning and Mum has the option to enjoy just about anything from past-times entertainment, gentle exercise, hairdressing to external trips. The manager of Smallbrook, is wonderful although she is currently on maternity leave I understand returns in October. Our experience of Smallbrook has always been a positive one and I highly recommend if you are seeking care or respite.
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Review from Mike R (Friend of Resident) published on 22 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I are very close friends with one of the Smallbrook's elderly make Alzheimer's sufferers. We have both been very pleased with the standard of accommodation and amazed at the degree of kindness to the residents shown by all of the staff to all of the residents. Their care also extends to
us as visitors. It has been a new rewarding experience to see such high standards of care, which extends through their duties to the residents to providing it with grace and good manner,
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Current Review Score: 8.9 (8.907)

Overview of Review Score

The Review Score of 8.9 (8.907) out of 10 for Smallbrook is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.625 for Smallbrook is calculated as follows: ( (51 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 72 Ratings = 4.625
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.282 Points relating to the number of positive Reviews for Smallbrook is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 6 Positive Reviews ÷ 8.2 = 0.732
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Apr 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (109)

Meet the Team (1)

No image found

Charito Herman

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.


This is a lovely, friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Smallbrook to verify any information. View our terms and conditions. Smallbrook has an Enhanced Service - more info.