Submit a Review for Guildford House Care Home - Avery Collection

incredible and due to his lack of speech include him in all activities. Due to my own aging process it has been a concern of the family to confirm alternative accommodation for my husband should the need arise. Without a doubt we all agreed including my husband that GH would be the home for him. There are daily activities, periodic outings, celebrations acknowledged re birthdays, Saints days, commemorative days, sporting programs men's etc. Food is excellent with a large variety of meals daily. Gardens are a joy with plenty of shaded/ sunny sitting areas. The All in all a wonderful CARE home, where the emphasis is on care. I would recommend it without a doubt.

of his personality. It's good to see him chuckling and interacting so comfortably with them. The home is a very positive and happy environment, helped by how light and bright it is. There is an ever-present sense of kindness, warmth and caring whether from the carers, the nurses, the dining room team, the cleaners or the many others in the wider team. The food is excellent and there are many activities for the residents, including trips out. I was delighted to hear that he'd been out to the pub with some other residents. It seems like one big happy family. I have no hesitation recommending Guildford House

and unable to return to her home. From the first day, Guildford House staff took her under their wing and welcomed her with great kindness and professionalism. Her stay, although difficult given her condition, was a wonderful example of humane and enjoyable interaction. Mum made friends in the short time she had left, and had many visitors to the wonderful, bright home. I knew little about the care sector before, but the Avery team showed that it can be glorious even through very difficult times.

and considerate. Many of these amazing people were there when my mother was a resident here 7 years ago, and that experience was also fantastic. We can't thank their team enough for all they did, it was genuinely the very best we could have hoped for and more.

There's always plenty going on. And in a spare moment, there is coffee and a cookie available. Care staff are attentive and pragmatic, with regular health checks recorded. Visitors are always welcome and are welcome to join in the activities with their loved ones or to find somewhere quiet for a catch-up. The food always looks lovely. There is always a choice and mum enjoys it. At the time when we needed to move Mum into a home, in rather a rush, the process was fantastic. The staff were so helpful and constructive in working out how Mum could move in within a few days. They handled everything without any fuss, including the move from a temporary room to her permanent one when it was ready.

of their way to make her life comfortable until the very end. And as a visitor, I couldn't have been made to feel more welcome.

Mother had just moved into assisted living in the area. She was transferred directly from Royal Surrey Hospital to Guildford House and her care was nothing short of immaculate. The staff are amazing. The doctor was more thorough than any I've experienced and on exit, after 4 weeks my mother's health and mental state were in the best place it's been in the last 5-10 years.

obvious for both her and me. I cannot praise them enough!

on the first-class service and excellent care that my mother receives. There has been little staff change during the changes of ownership and all staff from the management team, through to the activities team, care staff, nursing staff and catering are all very professional and extremely enthusiastic in everything they do. Guildford House is like a family home and I have a very friendly and caring relationship with staff. Any problems (as few as they are) are quickly addressed. Moving your loved one into a home is such a difficult decision, but for us, the move was 100% the right thing to do and the life my mother has since has been the best we could have hoped for under the circumstances.

dedication and courtesy and throughout her interpersonal skills are second to none. She is totally reliable and 100% trustworthy, in fact - she simply is Guildford House. The team here are immensely lucky to have located her, appointed her and made the job so attractive that she is still here through three changes of name and all the immense amount of hard work it has meant for her personally. Throughout my personal working life with senior management roles in the NHS I have never come across anyone whose management skills match my own and I truly hope that when she retires, there will be a Guildford House who welcomes her with open arms ready and willing to give her the care she has enabled so many here to enjoy - including my twin sister and myself as a recent new resident. She has a buoyant sense of humour, is shrewd, with a sense of justice, is totally honourable, dedicated and works far beyond the call of duty. If our numbers are now reaching undreamt of heights, all is due to the client liaison manager and her ability to lead a team so brilliantly. Why she has not been head-hunted by another care company watching our success from afar, is a constant source of mystery to me but thank goodness for us that she chooses to stay. When her salary is reviewed, she deserves a salary increase which lures her into staying here to the end of her working life and certainly, you should make your gratitude known to her every way that you can.

and have marked it for any further needs I may have for myself!

feel number of carers to residents ratio could be higher, and sometimes a bit of a wait particularly at busy times like getting up in the morning. Do think it is very expensive. Overall happy with the service provided though.

place buzzes with activity and has met my wife's needs. The staff are lovely and couldn't be more helpful. Thank you from both of us!