Guildford House Care Home - Avery Collection

The Astolat Business Park, Astolat Way, Peasmarsh, Guildford GU3 1NE
Review Us
9.8 80 Reviews
  • Guildford House Care Home - Avery Collection, Guildford
Guildford House Care Home provides residential care, nursing care, dementia care, and respite care in a stunning environment.

Guildford House Care Home offers a comprehensive package for the highest standards of care in Surrey, including person-centred care, community and companionship, and luxurious surroundings indoors and in the sunny gardens and patio areas.

A diverse range of stylish en-suite 1-bed or 2-bed rooms, available for single occupancy or couples, empowers residents to maintain independence with 24/7 support. Residents are also encouraged to decorate their rooms with keepsakes and mementos, fostering a true sense of a home away from home.

Convenient transport links facilitate easy access for family and friends to visit at any time, allowing them to enjoy the numerous amenities with residents. Guests can enhance their visit by indulging in a pampering session at the on-site hair and beauty salon or joining in for a film at the state-of-the-art cinema room.
Show Guildford House Care Home - Avery Collection on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £2100
  • Self-Funded Residential Dementia Care: £1600 – £1900
  • Self-Funded Nursing Care: £1685 – £2335
  • Self-Funded Nursing Dementia Care: £1835 – £2135

These prices are only a guideline, please contact Guildford House Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Meredith (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (71)
  • Couples/Companion Rooms (15)

Guildford House Care Home - Avery Collection Reviews (80)

9.8

Guildford House Care Home - Avery Collection has a Review Score of 9.8 (9.782) out of 10, based on 22 reviews in the last 2 years.
Over all time Guildford House Care Home - Avery Collection has 80 reviews.

Overall Experience
  • 64
  • 14
  • 2
  • 0
  • 0
Date Published
  • 80
  • 3
  • 6
  • 22
  • 58
Reviewer Connection to Guildford House Care Home - Avery Collection
  • 32
  • 22
  • 8
  • 4
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 80, showing 1-20
Review from L C (Son of Resident) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Guildford House for approaching six years. They have been very happy years. I regularly see the staff in action and I'm always impressed by the way they go about their roles. They clearly get to know all the residents very well and in my dad's case, they encourage the witty side
of his personality. It's good to see him chuckling and interacting so comfortably with them.
The home is a very positive and happy environment, helped by how light and bright it is. There is an ever-present sense of kindness, warmth and caring whether from the carers, the nurses, the dining room team, the cleaners or the many others in the wider team. The food is excellent and there are many activities for the residents, including trips out. I was delighted to hear that he'd been out to the pub with some other residents. It seems like one big happy family.
I have no hesitation recommending Guildford House
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Conrad A (Grandson of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Generally a very good care home compared to other care homes we have experienced.
Staff are very patient, kind and address my Grandmother by name.
It is a very nice place with lots of good activities.
The garden is very nice and safe for the residents.
My grandmother is very happy here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert H (Son of Resident) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Guildford House cared for my mother, from late November 2024 until her passing in March 2025. She entered the care home after an extremely traumatic time, which included the passing of her husband, a diagnosis of terminal cancer with little time to live, and a house fire which left her in hospital and
unable to return to her home.
From the first day, Guildford House staff took her under their wing and welcomed her with great kindness and professionalism. Her stay, although difficult given her condition, was a wonderful example of humane and enjoyable interaction. Mum made friends in the short time she had left, and had many visitors to the wonderful, bright home. I knew little about the care sector before, but the Avery team showed that it can be glorious even through very difficult times.
Reply from Andreea Fratila, Director of Community Relations at Guildford House Care Home - Avery Collection

Dear Robert, thank you for taking the time to write such a lovely review. It was a privilege getting to know your mother and caring for her during this time.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Yetta H (Sister of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to his illness, my brother was only in Guildford House for a very short time, but we cannot think of one single thing that could have been done better. Without exception, every single member of staff we met and who looked after my brother was incredibly kind, respectful, patient, professional and
considerate. Many of these amazing people were there when my mother was a resident here 7 years ago, and that experience was also fantastic. We can't thank their team enough for all they did, it was genuinely the very best we could have hoped for and more.
Reply from Andreea Fratila, Director of Community Relations at Guildford House Care Home - Avery Collection

Thank you for taking the time to share your review. We are honoured to be the care provider of choice for both your mother and more recently your brother. It has been a privilege knowing them and caring for them.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gwyneth T (Daughter of Resident) published on 10 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so fortunate to have my mother as a resident of this Care Home for the last few weeks of her life. The exceptional care received by my mother and all the family, at this time, was given with such kindness and thoughtfulness.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul L (Son of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home from home, like a posh hotel!
Mum has lived in Guildford House for about a year and thoroughly enjoys it. The welcome on arrival from the concierge is friendly. Residents are sitting in the foyer lounge usually engaged in a planned activity, reading the daily news sheet or doing the quiz. There's
always plenty going on. And in a spare moment, there is coffee and a cookie available. Care staff are attentive and pragmatic, with regular health checks recorded.
Visitors are always welcome and are welcome to join in the activities with their loved ones or to find somewhere quiet for a catch-up.
The food always looks lovely. There is always a choice and mum enjoys it.
At the time when we needed to move Mum into a home, in rather a rush, the process was fantastic. The staff were so helpful and constructive in working out how Mum could move in within a few days. They handled everything without any fuss, including the move from a temporary room to her permanent one when it was ready.
Reply from Andreea Fratila, Director of Community Relations at Guildford House Care Home - Avery Collection

Thank you for taking the time and writing such a lovely review. It is a privilege to look after your loved one.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A S (Son of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum stayed here for almost 4 years. She improved considerably after she arrived. That is down to the excellent care and activities available. She enjoyed the minibus outings. Also, the staff were friendly, and caring and nothing was too much trouble. As Mum's health declined the care staff went out
of their way to make her life comfortable until the very end. And as a visitor, I couldn't have been made to feel more welcome.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ben K (Son of Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't recommend Guildford House any more highly. At a time of major stress and concern, my Mother became immobile after breaking her foot. As a Parkinson's sufferer, her mobility on a good day is 4/10. With the broken foot, it became 1/10. We had a holiday booked that we couldn't cancel and my
Mother had just moved into assisted living in the area.
She was transferred directly from Royal Surrey Hospital to Guildford House and her care was nothing short of immaculate. The staff are amazing. The doctor was more thorough than any I've experienced and on exit, after 4 weeks my mother's health and mental state were in the best place it's been in the last 5-10 years.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T M (Wife of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident in another care home and has respite care in Guildford House Care Home and will be doing so on a regular basis. We were invited to the summer party on 13/7/24 which was amazing. The work by the well-being team was incredible. Nothing was too much trouble in the care they gave
to the residents and visitors. It is very apparent that the team love their job along with the love they have for the residents. They are a tremendous asset to Avery Care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra T (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Guildford House are brilliant in every way, and this month in particular because it was the 1st year anniversary of my dad's passing. The carers nurture Mum, look after her social, emotional and health needs and always she knows she is loved. Most carers go above and beyond and the family feeling is
obvious for both her and me. I cannot praise them enough!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dan W (Son of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was diagnosed with dementia in 2018 and has been at the care home for the last three years. It was originally owned and managed by two other organisations and now Avery Healthcare. That has been the only frustrating factor - several ownership changes. However, this has not had any impact on
the first-class service and excellent care that my mother receives. There has been little staff change during the changes of ownership and all staff from the management team, through to the activities team, care staff, nursing staff and catering are all very professional and extremely enthusiastic in everything they do. Guildford House is like a family home and I have a very friendly and caring relationship with staff. Any problems (as few as they are) are quickly addressed. Moving your loved one into a home is such a difficult decision, but for us, the move was 100% the right thing to do and the life my mother has since has been the best we could have hoped for under the circumstances.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A K (Friend of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the facilities excellent and the staff all to be friendly and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anna J (Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The client liaison manager is an outstanding member of the team here - I have known her in a professional capacity for nearly 10 years while I have been searching for care initially for my twin sister and more recently for myself; throughout this time she has done her job with enthusiasm, loyalty, dedication
and courtesy and throughout her interpersonal skills are second to none. She is totally reliable and 100% trustworthy, in fact - she simply is Guildford House.
The team here are immensely lucky to have located her, appointed her and made the job so attractive that she is still here through three changes of name and all the immense amount of hard work it has meant for her personally.
Throughout my personal working life with senior management roles in the NHS I have never come across anyone whose management skills match my own and I truly hope that when she retires, there will be a Guildford House who welcomes her with open arms ready and willing to give her the care she has enabled so many here to enjoy - including my twin sister and myself as a recent new resident.
She has a buoyant sense of humour, is shrewd, with a sense of justice, is totally honourable, dedicated and works far beyond the call of duty. If our numbers are now reaching undreamt of heights, all is due to the client liaison manager and her ability to lead a team so brilliantly.
Why she has not been head-hunted by another care company watching our success from afar, is a constant source of mystery to me but thank goodness for us that she chooses to stay.
When her salary is reviewed, she deserves a salary increase which lures her into staying here to the end of her working life and certainly, you should make your gratitude known to her every way that you can.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E A (Wife of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recommend through a friend for respite care. This is my first experience of a care/nursing home and it has been 5 stars! More like a hotel. All the staff address my husband by name and with a very personal touch. I have felt relaxed about him being there. I will not hesitate to book a break again and
have marked it for any further needs I may have for myself!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark D (Friend of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent nursing and carer care (especially 'end of life').
Clearly the professionals know what they are doing.
Our 'guest' was very well looked after.
Lucky - but sourced a room quickly.
We have nothing but praise for Guildford House.
Reply from Andreea Fratila, Director of Community Relations at Guildford House Care Home - Avery Collection

Thank you for taking the time to review our home and services, and for becoming part of our community.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M H (Daughter of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been very impressed with the care given to our father.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C M (Daughter of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Food seems to have dropped off slightly e.g cakes. Choice in bistro dropped considerably. My father is a fairly difficult resident and some carers are better at dealing with him than others (the more mature the better). I think the activities staff are first rate. Nursing staff excellent. Sometimes
feel number of carers to residents ratio could be higher, and sometimes a bit of a wait particularly at busy times like getting up in the morning. Do think it is very expensive. Overall happy with the service provided though.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B T (Husband of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my wife's first experience of respite care - to give her a treat and me a rest. Both aims were more than fulfilled. When I asked her (in private) how she found Guildford House, I expected the answer, "Yes, it was fine." So when she replied, "It's gorgeous here," I was hugely reassured.
The
place buzzes with activity and has met my wife's needs. The staff are lovely and couldn't be more helpful. Thank you from both of us!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J T (Respite Resident) assisted by family/friend published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The stay was excellent from start to finish. Staff are very attentive.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J E (Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Having lived here four-plus years, I have felt well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Guildford House Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.782 for Guildford House Care Home - Avery Collection is calculated as follows: ( (212 Excellents x 5) + (41 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 261 Ratings = 4.782
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Guildford House Care Home - Avery Collection is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (3)

Emma

Emma Meredith

Job Title: General Manager Joined: 2016

I joined Signature in 2016 as a Dementia Care Manager and became General Manager in January 2023. I have always been passionate about Memory Care and have worked in similar environments as a manager. I enjoy working in the Signature at Guildford community. It is truly rewarding to work with an exceptional team and deliver high-quality care to our residents.

Andreea

Andreea Fratila

Job Title: Client Liaison Manager Joined: 2015

Starting my career as a carer has given me an invaluable insight into the complexities of delivering genuinely compassionate and professional support to seniors. I now support those families who are making the choice to join her for the first time.


No two sets of circumstances are the same but everyone benefits when the difficult, stressful and emotional process of moving to a new home is made smoother and easier. Sometimes it’s the small things that make the biggest difference.

Sam

Sam McCarthy

Job Title: Assisted Living Co-ordinator Joined: 2008

Our principles of service ensure that our residents receive excellent care, which is something I am very passionate about. I have worked in both our assisted living and dementia neighbourhoods and feel very lucky to have met such lovely residents. I have particularly enjoyed listening to the stories about their interesting lives. My favourite part of my day is when I arrive at work and see the morning smiles on our residents' faces.”

Frequently Asked Questions about Guildford House Care Home - Avery Collection

What types of Care is Guildford House Care Home - Avery Collection registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Guildford House Care Home - Avery Collection have?

There are 71 Single Rooms and 15 Couples/Companion Rooms.

What are the Facilities & Services at Guildford House Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Guildford House Care Home - Avery Collection to the centre of Guildford?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Guildford House Care Home - Avery Collection to verify any information. View our terms and conditions. Guildford House Care Home - Avery Collection has an Enhanced Service - more info.