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- Guildford House Care Home - Avery Collection







Guildford House Care Home provides residential care, nursing care, dementia care, and respite care in a stunning environment.
Guildford House Care Home offers a comprehensive package for the highest standards of care in Surrey, including person-centred care, community and companionship, and luxurious surroundings indoors and in the sunny gardens and patio areas.
A diverse range of stylish en-suite 1-bed or 2-bed rooms, available for single occupancy or couples, empowers residents to...
Care Provided by Guildford House Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 101 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Guildford House Care Home - Avery Collection for full pricing details and T&Cs.
Contact Guildford House Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Emma Meredith (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (71)
- Couples/Companion Rooms (15)
Guildford House Care Home - Avery Collection Reviews (88)
Guildford House Care Home - Avery Collection has a Review Score of 9.4 (9.364) out of 10, based on 15 reviews in the last 2 years.
Over all time Guildford House Care Home - Avery Collection has 88 reviews.
The team here are immensely lucky to have located her, appointed her and made the job so attractive that she is still here through three changes of name and all the immense amount of hard work it has meant for her personally.
Throughout my personal working life with senior management roles in the NHS I have never come across anyone whose management skills match my own and I truly hope that when she retires, there will be a Guildford House who welcomes her with open arms ready and willing to give her the care she has enabled so many here to enjoy - including my twin sister and myself as a recent new resident.
She has a buoyant sense of humour, is shrewd, with a sense of justice, is totally honourable, dedicated and works far beyond the call of duty. If our numbers are now reaching undreamt of heights, all is due to the client liaison manager and her ability to lead a team so brilliantly.
Why she has not been head-hunted by another care company watching our success from afar, is a constant source of mystery to me but thank goodness for us that she chooses to stay.
When her salary is reviewed, she deserves a salary increase which lures her into staying here to the end of her working life and certainly, you should make your gratitude known to her every way that you can.
Recommend through a friend for respite care. This is my first experience of a care/nursing home and it has been 5 stars! More like a hotel. All the staff address my husband by name and with a very personal touch. I have felt relaxed about him being there. I will not hesitate to book a break again and have marked it for any further needs I may have for myself!
Clearly the professionals know what they are doing.
Our 'guest' was very well looked after.
Lucky - but sourced a room quickly.
We have nothing but praise for Guildford House.
Thank you for taking the time to review our home and services, and for becoming part of our community.
We have been very impressed with the care given to our father.
Food seems to have dropped off slightly e.g cakes. Choice in bistro dropped considerably. My father is a fairly difficult resident and some carers are better at dealing with him than others (the more mature the better). I think the activities staff are first rate. Nursing staff excellent. Sometimes feel number of carers to residents ratio could be higher, and sometimes a bit of a wait particularly at busy times like getting up in the morning. Do think it is very expensive. Overall happy with the service provided though.
The place buzzes with activity and has met my wife's needs. The staff are lovely and couldn't be more helpful. Thank you from both of us!
The stay was excellent from start to finish. Staff are very attentive.
Having lived here four-plus years, I have felt well looked after.
Very pleased, the staff are friendly and caring to all. I am told the food is very good and the bed comfortable.
We attended the family bing evening at the Guildford House Care Home and it was great. The events staff always deliver fun and interesting events that help to engage families and create a welcoming community/family spirit. They show a really high level of genuine care with residents and this is obvious at these events.
My mother spent two and a half years at Guildford House, she passed away on 8/8/2023. She felt safe, cared for and happy to be there, from her initial welcome to her last day. The staff were kind, attentive and responsive, and would even pop in to see her when they had time, even if not called. I cannot recommend Guildford House highly enough. From reception, to admin, to care, they are all great.
Thank you for your kind words and taking the time to write the review. We are honoured to have cared for your mother and get to know her and her incredible life stories.
After visiting several homes, I found the person 1st helping me to be brilliant, and it was the only one that didn't smell... ever.
The place is full of life and joy thanks to the amazing entertainment team, who work so, so hard and always have a smile and a new novel idea to entertain.
Great sweeping entrance hall and clever use of bending corridors to stop it from looking like a hospital.
Onside physio blew all my expectations away by getting my father to walk after three months in a hospital bed.
100 out of 100.
Thank you for taking the time to share your positive feedback with us. We are so glad to hear of your positive experience with Signature at Guildford and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and loved ones, and we are pleased to hear you have felt this too.
2Signature" was a very successful and enlightening experience.
Thank you for taking the time to share your positive feedback with us. We are so glad to hear of your positive experience with Signature at Guildford and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and loved ones and are pleased to hear you have felt this too.
Dad has been there for just over a year, and it is the right place for him now. It took him a while to integrate into the new way of life, but the staff are very good at "encouraging" residents to join in the many and varied activities. All aspects of the home are very good, and all the staff really care.
Thank you for taking the time to share your positive feedback with us. We are so glad to hear of your positive experience with Signature at Guildford and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and loved ones and are pleased to hear you have felt this too. We look forward to seeing you on your next visit to the home.
My lifelong friend has recently moved to the home, and I have visited on a few occasions so far. I have been impressed by the great facilities and genuinely friendly staff who I have met. My friend can be quite difficult to please, but he has really settled into his new home and reports he is being very well looked after.
Thank you for taking the time to share your positive feedback with us. We are so glad to hear of your positive experience of Signature at Guildford and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and loved ones and are pleased to hear you have felt this too. We look forward to seeing you on your next visit to the home.
Call bell times are too long.
Very happy with rehab support.
Regards.
Since having my grandma at Signature, she has settled and adapted to a different life, and this is with thanks to your amazing staff. As the years have gone by, her needs have increased, and the home has adapted so well, always fully supporting her. It is safe and so comforting knowing that Grandma is always being looked after. Thank you.
We received kindness and amazing nursing and food. My husband was in the home with dementia, and I was able to go with him. I stayed until he died - everything was very professional and brilliant. He was looked after 24/7. I was able to go with him and stayed by his side until he died. I stayed for a further two weeks afterwards to get used to my new circumstances. I did go home but seriously thought about going back myself as I am 75.
Thank you for your kind review; we are happy to pass along your comments to the team here at Signature at Guildford!
There are a number of customer-facing organisations that could learn a lot from the Signature philosophy, and I would confidently recommend them to anyone.
My mum had been reluctant to move into a care home at first, but the staff were so kind and helpful she settled in quickly. All the staff went out of their way to explain things and to make her feel supported and welcome. The facilities are just what she needed with sufficient social activities, a lovely restaurant and peace and quiet in her room when she needs it. I feel confident she is safe and well and that she will enjoy living there.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 June 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Guildford House Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Guildford House Care Home - Avery Collection.
Meet the Team (3)

I joined Signature in 2016 as a Dementia Care Manager and became General Manager in January 2023. I have always been passionate about Memory Care and have worked in similar environments as a manager. I enjoy working in the Signature at Guildford community. It is truly rewarding to work with an exceptional team and deliver high-quality care to our residents.

Starting my career as a carer has given me an invaluable insight into the complexities of delivering genuinely compassionate and professional support to seniors. I now support those families who are making the choice to join her for the first time.
No two sets of circumstances are the same but everyone benefits when the difficult, stressful and emotional process of moving to a new home is made smoother and easier. Sometimes it’s the small things that make the biggest difference.

Our principles of service ensure that our residents receive excellent care, which is something I am very passionate about. I have worked in both our assisted living and dementia neighbourhoods and feel very lucky to have met such lovely residents. I have particularly enjoyed listening to the stories about their interesting lives. My favourite part of my day is when I arrive at work and see the morning smiles on our residents' faces.”
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