Guildford House Care Home - Avery Collection

My mother was diagnosed with dementia in 2018 and has been at the care home for the last three years. It was originally owned and managed by two other organisations and now Avery Healthcare. That has been the only frustrating factor - several ownership changes. However, this has not had any impact on the first-class service and excellent care that my mother receives. There has been little staff change during the changes of ownership and all staff from the management team, through to the activities team, care staff, nursing staff and catering are all very professional and extremely enthusiastic in everything they do. Guildford House is like a family home and I have a very friendly and caring relationship with staff. Any problems (as few as they are) are quickly addressed. Moving your loved one into a home is such a difficult decision, but for us, the move was 100% the right thing to do and the life my mother has since has been the best we could have hoped for under the circumstances.

We have found the facilities excellent and the staff all to be friendly and helpful.

When her salary is reviewed, she deserves a salary increase which lures her into staying here to the end of her working life and certainly, you should make your gratitude known to her every way that you can.

Recommend through a friend for respite care. This is my first experience of a care/nursing home and it has been 5 stars! More like a hotel. All the staff address my husband by name and with a very personal touch. I have felt relaxed about him being there. I will not hesitate to book a break again and have marked it for any further needs I may have for myself!

We have nothing but praise for Guildford House.

We have been very impressed with the care given to our father.

Food seems to have dropped off slightly e.g cakes. Choice in bistro dropped considerably. My father is a fairly difficult resident and some carers are better at dealing with him than others (the more mature the better). I think the activities staff are first rate. Nursing staff excellent. Sometimes feel number of carers to residents ratio could be higher, and sometimes a bit of a wait particularly at busy times like getting up in the morning. Do think it is very expensive. Overall happy with the service provided though.

The place buzzes with activity and has met my wife's needs. The staff are lovely and couldn't be more helpful. Thank you from both of us!

The stay was excellent from start to finish. Staff are very attentive.

Having lived here four-plus years, I have felt well looked after.

Very pleased, the staff are friendly and caring to all. I am told the food is very good and the bed comfortable.

We attended the family bing evening at the Guildford House Care Home and it was great. The events staff always deliver fun and interesting events that help to engage families and create a welcoming community/family spirit. They show a really high level of genuine care with residents and this is obvious at these events.

My mother spent two and a half years at Guildford House, she passed away on 8/8/2023. She felt safe, cared for and happy to be there, from her initial welcome to her last day. The staff were kind, attentive and responsive, and would even pop in to see her when they had time, even if not called. I cannot recommend Guildford House highly enough. From reception, to admin, to care, they are all great.

100 out of 100.

2Signature" was a very successful and enlightening experience.

Dad has been there for just over a year, and it is the right place for him now. It took him a while to integrate into the new way of life, but the staff are very good at "encouraging" residents to join in the many and varied activities. All aspects of the home are very good, and all the staff really care.

My lifelong friend has recently moved to the home, and I have visited on a few occasions so far. I have been impressed by the great facilities and genuinely friendly staff who I have met. My friend can be quite difficult to please, but he has really settled into his new home and reports he is being very well looked after.

Very happy with rehab support.

Since having my grandma at Signature, she has settled and adapted to a different life, and this is with thanks to your amazing staff. As the years have gone by, her needs have increased, and the home has adapted so well, always fully supporting her. It is safe and so comforting knowing that Grandma is always being looked after. Thank you.

We received kindness and amazing nursing and food. My husband was in the home with dementia, and I was able to go with him. I stayed until he died - everything was very professional and brilliant. He was looked after 24/7. I was able to go with him and stayed by his side until he died. I stayed for a further two weeks afterwards to get used to my new circumstances. I did go home but seriously thought about going back myself as I am 75.