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- Guildford House Care Home - Avery Collection







Guildford House Care Home provides residential care, nursing care, dementia care, and respite care in a stunning environment.
Guildford House Care Home offers a comprehensive package for the highest standards of care in Surrey, including person-centred care, community and companionship, and luxurious surroundings indoors and in the sunny gardens and patio areas.
A diverse range of stylish en-suite 1-bed or 2-bed rooms, available for single occupancy or couples, empowers residents to...
Care Provided by Guildford House Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 101 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Guildford House Care Home - Avery Collection for full pricing details and T&Cs.
Contact Guildford House Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Emma Meredith (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (71)
- Couples/Companion Rooms (15)
Guildford House Care Home - Avery Collection Reviews (88)
Guildford House Care Home - Avery Collection has a Review Score of 9.4 (9.364) out of 10, based on 15 reviews in the last 2 years.
Over all time Guildford House Care Home - Avery Collection has 88 reviews.
The staff at Signature did a wonderful job settling my parents into the care home when they arrived nearly 2-years ago. My parents are well enough to be able to report that the carers are genuinely caring and look after them very well, and that is certainly also the impression that I have. The building itself and the accommodation are very comfortable and well run.
Signature is a very friendly, warm and kind care home and provides good entertainment, occupation and stimulation for the residents. It is as good a place to be when you need a lot of help and care.
Accommodation is excellent, there's a beautiful garden for residents to relax in and a hive of activities and trips to enjoy.
All staff/carers/nurses and activities people were so kind to Mam and us - we visited every day and got to know them all by name and could see, daily, the amount of attention and care given to Mam. We joined in lots of the activities with Mam and the other residents; we were always made to feel welcome every single day and became part of the Sunrise community.
I can’t thank Sunrise enough for the wonderful, dignified care and kindness given to Mam throughout the last few months of her life. I would certainly recommend Sunrise to anyone looking for a care home for their loved one.
We are thrilled with your positive experience and are so glad your mum has settled in so well to Sunrise of Guildford. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.
I went into Sunrise for remedial care and respite for my husband, following a fall and breaking my left wrist. I admit to being reluctant to go but our son persuaded me because my husband and I both needed care. The accommodation was all I needed for a short stay and the carers were amazing. The residents were very friendly and helpful. No complaints at all.
Thank you for taking the time to review Sunrise of Guildford. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted you and your husband enjoyed your stay with us and looking forward to welcoming you back in the future if your requirements change.
My parents moved to the Guildford Sunrise home in September 2015 when they had both entered their 90's, and my mother continues to be a resident there.
Throughout this time, I have been impressed with the continuity and caring of the Sunrise staff. I believe they have lengthened my parent's lifespan and made their last years a significantly happier experience than they might otherwise have been.
It is, of course, relevant to mention the COVID pandemic at this time, and the home has managed the crisis very carefully and successfully. A huge thank you and well done from me to the Sunrise team.
Thank you for leaving us such a wonderful review; our team members will be thrilled to hear your positive feedback. Here at Sunrise of Guildford, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.
We chose Sunrise of Guildford for my dad because they had been excellent in caring for my father-in-law some years ago. Sadly Dad was very poorly when he arrived from the hospital but the care, compassion and kindness he received during his stay and end of his life was exceptional. The staff even donned their PPE and brought a cake and a lovely rendition of happy birthday for his 101st. We also hugely appreciated the kindness and consideration shown to us at such a tough time.
Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Guildford– particularly at such a difficult time. The team here are so grateful that your dad had such a positive experience of the home, and this extended to family members and friends.
My father spent a few weeks at Sunrise of Guildford for end-of-life care. The facilities were excellent and the staff friendly and helpful. We were allowed to visit my Dad (following Covid-19 testing) on a regular basis as he was nearing the end of his life. The staff were compassionate and caring and looked after Dad so well. My sister and I wish we could have persuaded him to move to the care home sooner as he would have enjoyed the great facilities on offer. When my Father passed away the staff couldn’t have been more helpful and said they had enjoyed getting to know my Dad in the short time he spent in their excellent care.
Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Guildford – particularly at such a difficult time. The team here are so grateful that your father had such a positive experience of the home, and this extended to family members and friends.
My mother, 93, spent two and a half years at Sunrise but this week, sadly, we had to move her. I have nothing but praise for the staff at Sunrise for the way they looked after my mother during her time there. At mealtimes one of the staff, often the chef, would come and ask if everything was all right, and bring her extra roast potatoes with a smile. The family, including great-grandchildren and dog, were always made welcome; we were able to share meals with her in the private dining room or had the choice of her room or any of five other pleasant sitting areas or the beautiful garden. She could not have had kinder or tenderer care from both the care and nursing staff; whoever passed by - management, admin, technical, laundry, or cleaning staff - all had a smile and a friendly word. Her birthday was celebrated; Christmas was a wonderfully full and happy period, with many entertainments, great food and beautiful decorations. Heartfelt, grateful thanks for such human kindness.
Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Guildford and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
Sunrise of Guildford have done an amazing job through the pandemic. They have responded quickly, kept us well informed and most importantly kept our Mother safe and well. Thank you to all the staff.
We believe our carers at Sunrise of Guildford go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.
Exemplary care pre and during Covid. Regular updates and thoroughness with Covid safety measures. Shout out to all the staff who go above and beyond in these challenging times. Mum is happy there and achieving the best quality of life possible. Thank you for all you do.
Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Guildford, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.
We have been resident in Sunrise of Guildford since February 2020. We have been very well looked after, and the staff have taken particular care to ensure our safety and freedom from Coronavirus infection. All residents are tested regularly every three weeks, and to date, no one in the care home has been infected by the virus. This is a remarkable and most creditworthy achievement.
Here at Sunrise of Guildford, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team.
My mother originally went to Sunrise Guildford for respite but it proved to be a very fortunate decision as then COVID arrived and lockdown took place and we were so grateful that she was at Sunrise in a place of safety and being so well cared for. The staff are absolutely fantastic. Everyone is so welcoming and kind. They are always smiling and polite and the residents are treated like one big happy family. If we ever have any worries or concerns they do all they can to reassure us and they have worked so hard and diligently during lockdown to ensure that everyone was kept safe. We are so grateful to them for this as I am sure it involved staff making a lot of personal sacrifices to carry out their duties which reflects true dedication.
The team here at Sunrise of Guildford would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
During the Covid-19 lockdown, Sunrise has been amazing at keeping the residents safe and the friends and relatives informed. The staff 'video call' me about twice a week so I can see and chat to my mother and most importantly, as my mother has dementia, I can speak to the carers who look after her. I receive regular informative update letters both from the manager at Guildford and the CEO of Sunrise UK. The staff are incredibly caring and dedicated, and I thank them from the bottom of my heart for all they are doing to keep my mother happy and safe.
At Sunrise of Guildford, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. Hearing this positive feedback is greatly appreciated by everyone in the community.
An exceptional service exemplified by both a highly professional attitude and approach and a caring and kind environment. I never expected my mother to enjoy living away from her home of 50 years plus but following the death of her husband and increasing vascular dementia, she has settled in so quickly and really enjoys the environment. I have seen her persona and mood improve markedly and it is now more positive, optimistic and engaged despite increasing dementia.
Sunrise of Guildford appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your mother has settled in well.
During the current Covid 19 pandemic there has been a huge amount of negative press about care homes and the provisions that they have made for their residents. Sunrise of Guildford has been absolutely first class in every respect. My father has dementia and doesn't really understand the current situation, in addition, he is not familiar with the benefits which technology afford him. The staff have been superb, regularly video calling, picking the moments when my father is at his most engaged. He is unable to communicate very well but a blown kiss or a thumbs up from him on screen has meant the world to me. One particular carer took the time to sit with my Dad and write a card to me, giving me his news and that he was missing me. I was very touched. The team at Guildford, expertly led, have faced huge challenges themselves but I feel secure in the knowledge that with their commitment, dedication, professionalism, love and care that my Dad is in very safe hands. Thank you all very much.
Here at Sunrise of Guildford, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
Visiting my cousin for 4 years at Sunrise I am consistently impressed by the calibre of staff. Their kindliness, patience, sincerity, and, at times, saintliness is a pleasure to witness. Nothing is too much trouble for them.
Here at Sunrise of Guildford we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
Sunrise has been a warm and welcoming environment since our very first visit. It feels like home for my father. We have always felt that we made a great choice for my father and would not wish him to be anywhere else.
We are thrilled with your positive experience and are so glad your father has settled in so well to Sunrise of Guildford. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.
Ever since Dad arrived, I have been so thrilled with the care and attention he receives. The staff, without exception, are kind, respectful and treat everyone knowing them, with the care that gives them a type of care suitable for them. When I arrived today, Dad told me he has everything he wants and needs here and is happy. I could ask for no more.
We are thrilled with your positive experience and are so glad your father has settled in so well to Sunrise of Guildford. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.
Dad is very well cared for in the Reminiscence unit. The friendly staff notice and address his needs in a timely fashion. There is always a welcoming atmosphere. There are a lot of activities on offer and residents are encouraged to participate which is excellent for stimulation.
Our team here at Sunrise of Guildford are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.
My parents moved into this care home in July 2019. The move was made extremely easy owning to care, attention and professionalism of the entire staff, care staff, nursing staff and management alike. On the death of my mother, Sunrise offered huge support and extreme dignity and are caring for my 90-year-old father with great attention and compassion. The home is beautifully presented, extremely well maintained. The food is also excellent and very varied. Can highly recommend!
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Guildford – particularly at such a difficult time. The team here are so grateful that your Mother had such a positive experience of the home and this extended to family members and friends.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 June 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Guildford House Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Guildford House Care Home - Avery Collection.
Meet the Team (3)

I joined Signature in 2016 as a Dementia Care Manager and became General Manager in January 2023. I have always been passionate about Memory Care and have worked in similar environments as a manager. I enjoy working in the Signature at Guildford community. It is truly rewarding to work with an exceptional team and deliver high-quality care to our residents.

Starting my career as a carer has given me an invaluable insight into the complexities of delivering genuinely compassionate and professional support to seniors. I now support those families who are making the choice to join her for the first time.
No two sets of circumstances are the same but everyone benefits when the difficult, stressful and emotional process of moving to a new home is made smoother and easier. Sometimes it’s the small things that make the biggest difference.

Our principles of service ensure that our residents receive excellent care, which is something I am very passionate about. I have worked in both our assisted living and dementia neighbourhoods and feel very lucky to have met such lovely residents. I have particularly enjoyed listening to the stories about their interesting lives. My favourite part of my day is when I arrive at work and see the morning smiles on our residents' faces.”
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