Submit a Review for Caroline House
7-9 Ersham Road, Hailsham, BN27 3LG
View full details of Caroline HouseLatest Reviews for Caroline House
17 December 2025
I have nothing but praise. the staff are always cheerful, helpful and nothing is too much trouble. The manager is very efficient and quickly replies to any emails I send. My friend is happy, well looked after, warm and comfortable.
16 December 2025
Rang bell, quickly ans. cheerful greeting & helpful girl took me to my friend. Stayed to see her have lunch two options of food on first & second courses water & tea and I was offered tea, excepted and a good cup of tea it was. My friend was warm and clean.
13 November 2025
My friend moved into Caroline House in May 2024. She was in two hospitals and two care homes over fifteen months, after needing to leave her home, and was very confused.
She was given a cheerful en-suite room at Caroline House looking into the garden. Shelves were put up especially for her to put
the many things that she had brought with her so she could see them.
My friend did not want to go downstairs to meet with others living in the home. The staff tried to persuade her, but did not force it, and helped her to believe that this was her home from now on. Over the months, staff asked her if she would like to go downstairs, but respected her wish to stay in her room. The person running activities found how she loved colouring and gave her pictures to colour, which she enjoyed.
My friend went down to join a 100th birthday celebration, and enjoyed it. Gradually she went downstairs occasionally, and has now started asking to go down regularly.
Staff have been so patient with her, shown her respect, and gradually gained her trust. I am very impressed with them as a staff team.
29 September 2025
I'm so pleased with Caroline House, my husband came here for a few nights Respite Care after a week in hospital. The manager and her deputy couldn't have been more helpful. The layout of my husband's room was changed to make everything work for him. He has mild dementia but severe mobility problems.
All the staff were helpful, fast in responding to the 'Call' button. It's a Victorian house - the rooms I saw were all spacious and my husband's room was light, bright and roomy. No ensuite toilet but a commode provided. His health was carefully assessed by nursing staff and his medication given as I'd asked (swallowing difficulties) Visitors welcome all through the day. Whatever time of day I visited, I was content that he was being looked after well. I wouldn't hesitate to recommend this care home and my husband has said he'd be happy to return if respite care is needed again
28 May 2025
Good. Pleasant staff. Facilities kept clean and tidy. Food is good considering it is 'cafeteria' food but it would be more varied.
21 May 2025
We moved our mum here from another care home 18 months ago. Since she has been here she is so much better. The care she receives is excellent, she is always clean and her clothes tidy. Her meals are good and she always has plenty of snacks to keep her going. The entertainment they have good for them
and we can't praise them enough for the care they give her. The staff always give us an update when we visit and also phone us with anything we need to know. Thank you to all the staff at Caroline House.
12 May 2025
We have had a friendly & positive experience since my brother was placed in Caroline House.
02 May 2025
Clean, tidy, warm, staff helpful, food good. Happy at the moment.
29 April 2025
My family have been very pleased with the care shown to Mum since she came to Caroline House last October.
In particular, Mum's personal care, her room and the food have been excellent. The staff have all been friendly and approachable, even when busy.
29 April 2025
I've always found the staff at Caroline House to be very friendly and helpful. Mum seems to be happy there. She hasn't been negative about the home. Everyone is very approachable. If I had any problems I feel they would be sorted!
25 April 2025
I visit my mother-in-law as often as I can, she always seems happy and content & well looked after. The staff are always helpful and very friendly. My mother-in-law tells me she loves the food, which has always been important to her.She loves her chocolate biscuits.
24 April 2025
My mother was placed in Caroline House, June 2024, after a lengthy hospital stay due to her developing vascular dementia. She seemed to settle in quite quickly, which I attribute to the wonderful carers. She has a ground floor room with her own loo and, I believe, she is comfortable. The room is
kept clean & tidy. She eats her lunch, which looks & smells delicious, with a good appetite.
It is an older building but I think it has a good atmosphere. Mum can go to the dining room or the lounge but prefers to stay in her room. I'm happy that she is safe, seemingly happy and very well looked after.
26 September 2024
Sister was discharged to this facility by the hospital, working with adult social care.
One of the staff of the discharge team showed the website, saying the room had private facilities and stated food was hotel quality, my sister was excited to go after waiting eight months for a discharge to
assess place.
The staff at the facility were really very nice kind and caring however my sister only remained at the facility for three hours as the room organised was unsuitable with no private facilities, an alternative was offered for a top-up cost of £751 but the toilet was currently out of order and needed a plumbers attention, a commode was offered but due to mobility issues and medical conditions this was not an option.
The facility is in a poor state of decoration, as are the rooms and furnishings. There are locked doors due to the dementia patients restricting free access to areas.
Check this facility's rooms before accepting a placement the website pictures are misleading.
10 September 2024
Caroline House is a wonderful home! Very friendly staff team and a calming environment. The activities keep everyone engaged, this really feels like a home away from home for my friend, I wouldn't change a thing.
31 January 2024
My mum has been at Caroline House for 8 weeks having to move care home due to a change in personal circumstances suffering from dementia. The move was very upsetting for Mum, however in the short time Mum has been at Caroline House Mum has settled in extremely well thanks to the care and support of
all the wonderful staff. The move has been made so much easier for Mum and our family knowing Mum is happy, settled and well cared for. For this to happen so quickly in such a short time is thanks to everyone at Caroline House, in making our mum and our family so welcome. A massive thank you to you all.
09 December 2015
Caroline House is a very friendly home and if ever there is something I wish to discuss, there is always someone there to talk to. I go there to visit my mother, but it is always nice to be able to have a chat to all the lovely staff, manager, carers, activities ladies etc. There is a great
atmosphere. My mother is very happy there, she says she couldn't be looked after better, and loves being waited on. She eats well, as there is such a good choice of food, all in all it is a very good rest home.
09 November 2015
As mum has only been here for a couple of months we find it very friendly and the staff are very caring. The food is very good and seems to be plentiful.
Latest Reviews for Caroline House
17 December 2025
I have nothing but praise. the staff are always cheerful, helpful and nothing is too much trouble. The manager is very efficient and quickly replies to any emails I send. My friend is happy, well looked after, warm and comfortable.
16 December 2025
Rang bell, quickly ans. cheerful greeting & helpful girl took me to my friend. Stayed to see her have lunch two options of food on first & second courses water & tea and I was offered tea, excepted and a good cup of tea it was. My friend was warm and clean.
13 November 2025
My friend moved into Caroline House in May 2024. She was in two hospitals and two care homes over fifteen months, after needing to leave her home, and was very confused.
She was given a cheerful en-suite room at Caroline House looking into the garden. Shelves were put up especially for her to put
the many things that she had brought with her so she could see them.
My friend did not want to go downstairs to meet with others living in the home. The staff tried to persuade her, but did not force it, and helped her to believe that this was her home from now on. Over the months, staff asked her if she would like to go downstairs, but respected her wish to stay in her room. The person running activities found how she loved colouring and gave her pictures to colour, which she enjoyed.
My friend went down to join a 100th birthday celebration, and enjoyed it. Gradually she went downstairs occasionally, and has now started asking to go down regularly.
Staff have been so patient with her, shown her respect, and gradually gained her trust. I am very impressed with them as a staff team.
29 September 2025
I'm so pleased with Caroline House, my husband came here for a few nights Respite Care after a week in hospital. The manager and her deputy couldn't have been more helpful. The layout of my husband's room was changed to make everything work for him. He has mild dementia but severe mobility problems.
All the staff were helpful, fast in responding to the 'Call' button. It's a Victorian house - the rooms I saw were all spacious and my husband's room was light, bright and roomy. No ensuite toilet but a commode provided. His health was carefully assessed by nursing staff and his medication given as I'd asked (swallowing difficulties) Visitors welcome all through the day. Whatever time of day I visited, I was content that he was being looked after well. I wouldn't hesitate to recommend this care home and my husband has said he'd be happy to return if respite care is needed again
28 May 2025
Good. Pleasant staff. Facilities kept clean and tidy. Food is good considering it is 'cafeteria' food but it would be more varied.
21 May 2025
We moved our mum here from another care home 18 months ago. Since she has been here she is so much better. The care she receives is excellent, she is always clean and her clothes tidy. Her meals are good and she always has plenty of snacks to keep her going. The entertainment they have good for them
and we can't praise them enough for the care they give her. The staff always give us an update when we visit and also phone us with anything we need to know. Thank you to all the staff at Caroline House.
12 May 2025
We have had a friendly & positive experience since my brother was placed in Caroline House.
02 May 2025
Clean, tidy, warm, staff helpful, food good. Happy at the moment.
29 April 2025
My family have been very pleased with the care shown to Mum since she came to Caroline House last October.
In particular, Mum's personal care, her room and the food have been excellent. The staff have all been friendly and approachable, even when busy.
29 April 2025
I've always found the staff at Caroline House to be very friendly and helpful. Mum seems to be happy there. She hasn't been negative about the home. Everyone is very approachable. If I had any problems I feel they would be sorted!
25 April 2025
I visit my mother-in-law as often as I can, she always seems happy and content & well looked after. The staff are always helpful and very friendly. My mother-in-law tells me she loves the food, which has always been important to her.She loves her chocolate biscuits.
24 April 2025
My mother was placed in Caroline House, June 2024, after a lengthy hospital stay due to her developing vascular dementia. She seemed to settle in quite quickly, which I attribute to the wonderful carers. She has a ground floor room with her own loo and, I believe, she is comfortable. The room is
kept clean & tidy. She eats her lunch, which looks & smells delicious, with a good appetite.
It is an older building but I think it has a good atmosphere. Mum can go to the dining room or the lounge but prefers to stay in her room. I'm happy that she is safe, seemingly happy and very well looked after.
26 September 2024
Sister was discharged to this facility by the hospital, working with adult social care.
One of the staff of the discharge team showed the website, saying the room had private facilities and stated food was hotel quality, my sister was excited to go after waiting eight months for a discharge to
assess place.
The staff at the facility were really very nice kind and caring however my sister only remained at the facility for three hours as the room organised was unsuitable with no private facilities, an alternative was offered for a top-up cost of £751 but the toilet was currently out of order and needed a plumbers attention, a commode was offered but due to mobility issues and medical conditions this was not an option.
The facility is in a poor state of decoration, as are the rooms and furnishings. There are locked doors due to the dementia patients restricting free access to areas.
Check this facility's rooms before accepting a placement the website pictures are misleading.
10 September 2024
Caroline House is a wonderful home! Very friendly staff team and a calming environment. The activities keep everyone engaged, this really feels like a home away from home for my friend, I wouldn't change a thing.
31 January 2024
My mum has been at Caroline House for 8 weeks having to move care home due to a change in personal circumstances suffering from dementia. The move was very upsetting for Mum, however in the short time Mum has been at Caroline House Mum has settled in extremely well thanks to the care and support of
all the wonderful staff. The move has been made so much easier for Mum and our family knowing Mum is happy, settled and well cared for. For this to happen so quickly in such a short time is thanks to everyone at Caroline House, in making our mum and our family so welcome. A massive thank you to you all.
09 December 2015
Caroline House is a very friendly home and if ever there is something I wish to discuss, there is always someone there to talk to. I go there to visit my mother, but it is always nice to be able to have a chat to all the lovely staff, manager, carers, activities ladies etc. There is a great
atmosphere. My mother is very happy there, she says she couldn't be looked after better, and loves being waited on. She eats well, as there is such a good choice of food, all in all it is a very good rest home.
09 November 2015
As mum has only been here for a couple of months we find it very friendly and the staff are very caring. The food is very good and seems to be plentiful.