Caroline House, in Hailsham, specialises in older people's residential care and also helps those with dementia, using person centred care plans and skilled techniques.
All staff are experienced in delivering care to the elderly, especially those suffering from dementia, or dementia type illnesses.
Caroline House pride themselves on providing a comfortable home environment, and offer a wide range of activities all tailored to suit each individuals tastes and abilities.
Group: Sovereign Care Ltd
Person in charge: Carys Storoszko (Manager)
Local Authority / Social Services: East Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 28
Rooms with ensuite WC: 14
Weekly Charges Guide: Personal Care Single £570 – £800 (These prices are only a guideline, please contact Caroline House to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visiting:
Un-restricted visiting hours. Pets welcome to visit also
Parking:
On-site and roadside parking
Latest Care Quality Commission* Report on Caroline House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 4.8 (maximum of 10) for Caroline House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Caroline House in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for Caroline House is calculated as follows: ( (18 Excellents x 5) + (6 Goods x 4) ) ÷ 24 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Caroline House is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 0 Reviews ÷ 5.6 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Caroline House has a Review Score of 4.8 (4.750) from 2 Reviews
Review submitted from a Postal Card by Sandra C (Daughter of Resident) on Wednesday 9 December 2015. Relates to November 2015.
Caroline House is a very friendly home and if ever there is something I wish to discuss, there is always someone there to talk to. I go there to visit my mother, but it is always nice to be able to have a chat to all the lovely staff, manager, carers, activities ladies etc. There is a great atmosphere. My mother is very happy there, she says she couldn't be looked after better, and loves being waited on. She eats well, as there is such a good choice of food, all in all it is a very good rest home.
How likely would you be to recommend Caroline House? Extremely Likely
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Review submitted from a Postal Card by Linda R (Daughter of Resident) on Wednesday 4 November 2015. Relates to October 2015.
As mum has only been here for a couple of months we find it very friendly and the staff are very caring. The food is very good and seems to be plentiful.
How likely would you be to recommend Caroline House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no Care Home Idol entrants who have performed at Caroline House