Caroline House

7-9 Ersham Road, Hailsham BN27 3LG
Review Us
9.4 14 Reviews
  • Caroline House, Hailsham
Caroline House, in Hailsham, specialises in older people's residential care and also helps those with dementia, using person centred care plans and skilled techniques.

All staff are experienced in delivering care to the elderly, especially those suffering from dementia, or dementia type illnesses.

Caroline House pride themselves on providing a comfortable home environment, and offer a wide range of activities all tailored to suit each individuals tastes and abilities.
Show Caroline House on the Map

Care Provided by Caroline House

Type of Service

    Residential Home
  • For a maximum of 28 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1200
  • Self-Funded Residential Dementia Care: £1050 – £1200
  • RESPITE Self-Funded Residential Care: £1050 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1200

These prices are only a guideline, please contact Caroline House to find out the exact price for your requirements.

Contact Caroline House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Caroline House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Claire Wright (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Room Information

  • Single Rooms (28)

Visiting

  • Un-restricted visiting hours. Pets welcome to visit also

Parking

  • On-site and roadside parking

Caroline House Reviews (14)

9.4

Caroline House has a Review Score of 9.4 (9.403) out of 10, based on 12 reviews in the last 2 years.
Over all time Caroline House has 14 reviews.

Overall Experience
  • 7
  • 6
  • 0
  • 1
  • 0
Date Published
  • 14
  • 5
  • 9
  • 12
  • 2
Reviewer Connection to Caroline House
  • 6
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 14, showing 1-14
Review from M D (Wife of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so pleased with Caroline House, my husband came here for a few nights Respite Care after a week in hospital. The manager and her deputy couldn't have been more helpful. The layout of my husband's room was changed to make everything work for him. He has mild dementia but severe mobility problems.
All the staff were helpful, fast in responding to the 'Call' button. It's a Victorian house - the rooms I saw were all spacious and my husband's room was light, bright and roomy. No ensuite toilet but a commode provided. His health was carefully assessed by nursing staff and his medication given as I'd asked (swallowing difficulties) Visitors welcome all through the day. Whatever time of day I visited, I was content that he was being looked after well. I wouldn't hesitate to recommend this care home and my husband has said he'd be happy to return if respite care is needed again
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael B (Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good. Pleasant staff. Facilities kept clean and tidy. Food is good considering it is 'cafeteria' food but it would be more varied.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J K (Daughter-in-law of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved our mum here from another care home 18 months ago. Since she has been here she is so much better. The care she receives is excellent, she is always clean and her clothes tidy. Her meals are good and she always has plenty of snacks to keep her going. The entertainment they have good for them
and we can't praise them enough for the care they give her. The staff always give us an update when we visit and also phone us with anything we need to know. Thank you to all the staff at Caroline House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ingrid B (Sister of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have had a friendly & positive experience since my brother was placed in Caroline House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from George J (Resident) assisted by family/friend published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Clean, tidy, warm, staff helpful, food good. Happy at the moment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V T (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family have been very pleased with the care shown to Mum since she came to Caroline House last October.
In particular, Mum's personal care, her room and the food have been excellent. The staff have all been friendly and approachable, even when busy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've always found the staff at Caroline House to be very friendly and helpful. Mum seems to be happy there. She hasn't been negative about the home. Everyone is very approachable. If I had any problems I feel they would be sorted!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Theresa W (Daughter-in-law of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my mother-in-law as often as I can, she always seems happy and content & well looked after. The staff are always helpful and very friendly. My mother-in-law tells me she loves the food, which has always been important to her.She loves her chocolate biscuits.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mandy C (Daughter of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was placed in Caroline House, June 2024, after a lengthy hospital stay due to her developing vascular dementia. She seemed to settle in quite quickly, which I attribute to the wonderful carers. She has a ground floor room with her own loo and, I believe, she is comfortable. The room is kept
clean & tidy. She eats her lunch, which looks & smells delicious, with a good appetite.
It is an older building but I think it has a good atmosphere. Mum can go to the dining room or the lounge but prefers to stay in her room. I'm happy that she is safe, seemingly happy and very well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicholas T (Brother of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Sister was discharged to this facility by the hospital, working with adult social care.
One of the staff of the discharge team showed the website, saying the room had private facilities and stated food was hotel quality, my sister was excited to go after waiting eight months for a discharge to assess
place.
The staff at the facility were really very nice kind and caring however my sister only remained at the facility for three hours as the room organised was unsuitable with no private facilities, an alternative was offered for a top-up cost of £751 but the toilet was currently out of order and needed a plumbers attention, a commode was offered but due to mobility issues and medical conditions this was not an option.
The facility is in a poor state of decoration, as are the rooms and furnishings. There are locked doors due to the dementia patients restricting free access to areas.
Check this facility's rooms before accepting a placement the website pictures are misleading.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L H (Friend of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caroline House is a wonderful home! Very friendly staff team and a calming environment. The activities keep everyone engaged, this really feels like a home away from home for my friend, I wouldn't change a thing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at Caroline House for 8 weeks having to move care home due to a change in personal circumstances suffering from dementia. The move was very upsetting for Mum, however in the short time Mum has been at Caroline House Mum has settled in extremely well thanks to the care and support of
all the wonderful staff. The move has been made so much easier for Mum and our family knowing Mum is happy, settled and well cared for. For this to happen so quickly in such a short time is thanks to everyone at Caroline House, in making our mum and our family so welcome. A massive thank you to you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra C (Daughter of Resident) published on 9 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caroline House is a very friendly home and if ever there is something I wish to discuss, there is always someone there to talk to. I go there to visit my mother, but it is always nice to be able to have a chat to all the lovely staff, manager, carers, activities ladies etc. There is a great atmosphere.
My mother is very happy there, she says she couldn't be looked after better, and loves being waited on. She eats well, as there is such a good choice of food, all in all it is a very good rest home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda R (Daughter of Resident) published on 9 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As mum has only been here for a couple of months we find it very friendly and the staff are very caring. The food is very good and seems to be plentiful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.403)

Overview of Review Score

The Review Score of 9.4 (9.403) out of 10 for Caroline House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.403 for Caroline House is calculated as follows: ( (67 Excellents x 5) + (57 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 134 Ratings = 4.403
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Caroline House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Caroline House

What types of Care is Caroline House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Caroline House have?

There are 28 Single Rooms.

What are the Facilities & Services at Caroline House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Caroline House to the centre of Hailsham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Caroline House to verify any information. View our terms and conditions. Caroline House has an Enhanced Service - more info.