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Care Homes Owned by Sovereign Care Ltd

8.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Sovereign Care Ltd
Sovereign Care Ltd own three charming residential facilities that are dedicated to person-centred care. Two of the homes are located in Hailsham and the other in Rochester, all of which welcome a wide range of older people's care needs and specialise in dementia care. Care plans are regularly updated and the team are trained to meet standards recognised by fellow healthcare professionals and regulators.

Sovereign Care Ltd Locations (3)

 

3 Care Homes owned by Sovereign Care Ltd

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Caroline House

7-9 Ersham Road, Hailsham BN27 3LG 

9.1 9 reviews
"Mum has been at Caroline House since May 2023, and I've found the staff to be very friendly and helpful. As time has gone on. Mum's needs…"   Read all 9 reviews
Location Type Care Home

Caroline House, in Hailsham, specialises in older people's residential care and also helps those with dementia, using person centred care plans and skilled techniques. All staff are experienced in delivering care to the elderly, especially those suffering… Read more about Caroline House

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Mental Health
  • Sensory Impairment
  • 28 Rooms
Filsham Lodge

137-141 South Road, Hailsham BN27 3NN 

9.0 25 reviews
"We are so thankful for the care provided at Filsham Lodge. The staff show wonderful care and support, all with a smile. Any questions or…"   Read all 25 reviews
Location Type Care Home

Filsham Lodge, in Hailsham, East Sussex, has been a registered nursing home since 2011. Filsham Lodge provides excellent standards in Dementia care, Nursing care and End of life care. Filsham Lodge also offers respite care for the families and carers… Read more about Filsham Lodge

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Sensory Impairment
  • Eating Disorders
  • Substance Misuse
  • 56 Rooms from £1,050 / week
Ampersand House

Parsonage Lane, Frindsbury, Rochester ME2 4HP 

7.1 8 reviews
"Just would like to say a massive big thanks to all at Ampersand Care Home, the care my father-in-law got was 10/10. He was a resident at…"   Read all 8 reviews
Location Type Care Home

Ampersand House offers high standards in Nursing and Dementia care for the elderly. The home, set in a large Victorian house, has many social areas including a conservatory, a terrace and extensive garden grounds. Ampersand has retained its original… Read more about Ampersand House

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 43 Rooms from £1,500 / week

Sovereign Care Ltd Reviews (42)

8.4
Sovereign Care Ltd has a Group Review Score of 8.4 (8.403) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sovereign Care Ltd must have a Review Score.

Overall Experience

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Review of

Caroline House

from V T (Daughter of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family have been very pleased with the care shown to Mum since she came to Caroline House last October.
In particular, Mum's personal care, her room and the food have been excellent. The staff have all been friendly and approachable, even when busy.

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Review of

Caroline House

from S G (Daughter of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always found the staff at Caroline House to be very friendly and helpful. Mum seems to be happy there. She hasn't been negative about the home. Everyone is very approachable. If I had any problems I feel they would be sorted!

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Review of

Caroline House

from Theresa W (Daughter-in-law of Resident) published on 25 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother-in-law as often as I can, she always seems happy and content & well looked after. The staff are always helpful and very friendly. My mother-in-law tells me she loves the food, which has always been important to her.She loves her chocolate biscuits.

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Review of

Caroline House

from Mandy C (Daughter of Resident) published on 24 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed in Caroline House, June 2024, after a lengthy hospital stay due to her developing vascular dementia. She seemed to settle in quite quickly, which I attribute to the wonderful carers. She has a ground floor room with her own loo and, I believe, she is comfortable. The room is kept
clean & tidy. She eats her lunch, which looks & smells delicious, with a good appetite.
It is an older building but I think it has a good atmosphere. Mum can go to the dining room or the lounge but prefers to stay in her room. I'm happy that she is safe, seemingly happy and very well looked after.

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Review of

Filsham Lodge

from Jan. C (Wife of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There has been more uplifting changes at the home recently. When you walk into "Ash Wing" it takes on the appearance of a street, with brick effect walls, and all the doors have been laminated with colourful front door images. So unusual very impressive, fun, and it brightens up your visit no end.
Well done.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you so much for taking the time to leave us a review. And thank you for recognising all the hard work that is going on to improve our home, we are so proud of the work and are so pleased residents and their families like the new decorations.


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Review of

Ampersand House

from Christine D (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was at Ampersands for just over 2 years. The care when she first moved in was amazing! sadly it deteriorated rapidly. The communication is just awful. We had to report various complaints to the council for lack basic care skills; from personal items going missing mums wedding and engagements
rings, dentures, bras knickers so much always went missing, when reported all I got was it is a dementia home things do go missing. There is no care from the current manager. One of the last visits to see mum last year, she was in her room naked and shivering also in attendance with my daughters to see. We knew mum was ill at the time, we kept repeated asking to test mums urine, when I did it it tested positive for everything. It took ten days after to get mum the correct medication but in that time mum had an unwitnessed fall in the communal area to which she broke her wrist, mum never returned this caused mums deterioration which lead to her death. Would not recommend.

Reply from Felicity Jenkins, Registered Clinical Lead Manager at Ampersand House

Thank you for taking the time to submit a review following your mums stay with us. We are sorry you feel this way and reassure you that your concerns were taken seriously at the time and investigated. This case was closed with no evidence of the concerns raised. If you would like to discuss this further, then please do not hesitate to contact the home directly.


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Review of

Filsham Lodge

from J C (Daughter of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so thankful for the care provided at Filsham Lodge. The staff show wonderful care and support, all with a smile. Any questions or queries are no bother to answer. Very impressed with the information logged on all residents and it's great to see them all enjoy tea and cake!

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave such a lovely review. We appreciate your feedback and are so happy you are pleased with the care we are providing. I will ensure your kind words are shared with the team. Take care


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Review of

Filsham Lodge

from Jocelyn W (Mother of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care my son has received is good but the home is not suited to a young stroke patient. The room was very small with no en-suite. He needed physio which was difficult to achieve satisfactory results in such a restricted area.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave us a review. We appreciate your honesty and understanding that your sons placement here was urgent and only temporary until a more suitable placement could be found. We will take your opinion on board when approached for this type of care in the future. We wish him the best of luck with his new placement now this has finally been found! Take care


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Review of

Filsham Lodge

from Pamela R (Partner of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner although he was only in Filsham Lodge a few months before his passing, the care and attention given to him from all the staff involved in his care was excellent, nothing was too much trouble, all aspects of his care were given lovingly by the staff. The home was always clean and tidy. I could
not have wished for a better home for my partner to be cared for in. I want to thank everyone from the bottom of my heart for everything they did for him and myself as you all made what was a very difficult time for me so much easier to bear. Thank you so very much.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave us such a lovely review. It was an absolute privilege for us to care for your late partner during this time. On behalf of the team, please accept our deepest sympathies for your loss. Take care


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Review of

Ampersand House

from Rebecca R (Daughter-in-law of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just would like to say a massive big thanks to all at Ampersand Care Home, the care my father-in-law got was 10/10. He was a resident at the home for the last 2 years and sadly passed away at the home on the 10th of December 2024. The end-of-life care at the home was amazing and the way the home treated
his wife and family was amazing, always provided us with drinks, at the end of my father-in-law's last few days my partner and sister stayed with their dad and were treated the best by all staff. A big thank you to all.

Reply from Sarah Day, Registered Manager at Ampersand House

Many thanks for your kind review of our home, it is so lovely to see a review where is shows all the staff that their care is of a high standard. Your father-in-law will be dearly missed.


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Review of

Filsham Lodge

from J T (Daughter-in-law of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is much kindness and care here. My relative is settled and content even though her advanced dementia makes it difficult for her to understand or communicate. There is always a warm welcome for me and I feel supported and communication is good.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave us a review. We are proud of the care provided here to our much loved residents. We are pleased this is recognised and you are happy with the care here at Filsham Lodge. We thank you for your kind words and I will ensure your feedback is shared with the Team. Take care


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Review of

Filsham Lodge

from Amanda S (Daughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident at Filsham Lodge for just over a year. She has received kindness and respect from all the staff. Whilst suffering from Dementia means she is unable to communicate fully they make sure she is comfortable and present in the general day to day life. The snacks and meals provided
look balanced and tasty. The communication between family and the team is fair and open, such that if there are any concerns I am able to raise them to get resolutions.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave such a lovely review. We are very proud of the care we provide to our residents and make great efforts to ensure personalised care is provided in a dignified and respectful way. Thank you for your kind words, I will ensure this is shared with the team. Kind regards


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Review of

Filsham Lodge

from Fiona M (Daughter of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Filsham Lodge for 2 years and has responded well, despite her complex and challenging needs, to the kindness and professionalism shown by all staff in their different roles. She is well cared for, with various emerging issues resolved along the way. We are always contacted, consulted
and kept informed about her health needs and any incidents.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave such a lovely review. We are glad you are happy with the care your mum is receiving and I will ensure your kind words are shared with the team. Take care.


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Review of

Caroline House

from Nicholas T (Brother of Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Sister was discharged to this facility by the hospital, working with adult social care.
One of the staff of the discharge team showed the website, saying the room had private facilities and stated food was hotel quality, my sister was excited to go after waiting eight months for a discharge to assess
place.
The staff at the facility were really very nice kind and caring however my sister only remained at the facility for three hours as the room organised was unsuitable with no private facilities, an alternative was offered for a top-up cost of £751 but the toilet was currently out of order and needed a plumbers attention, a commode was offered but due to mobility issues and medical conditions this was not an option.
The facility is in a poor state of decoration, as are the rooms and furnishings. There are locked doors due to the dementia patients restricting free access to areas.
Check this facility's rooms before accepting a placement the website pictures are misleading.

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Review of

Caroline House

from L H (Friend of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caroline House is a wonderful home! Very friendly staff team and a calming environment. The activities keep everyone engaged, this really feels like a home away from home for my friend, I wouldn't change a thing.

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Review of

Ampersand House

from Sharon S (Daughter of Resident) published on 1 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to all the staff at Ampersand for the caring and stimulating environment that they provide for Mum and the other residents. It's very special to witness the recreational activities and to see the residents engage with them. Mum has managed to transition well in a difficult phase of
her life and our family is so grateful for the gentle and patient care of the staff.

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Review of

Filsham Lodge

from S L (Daughter of Resident) published on 9 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was well cared for by all the staff she went to Filsham very quickly as she was not able to look after herself so needed to be safe and cared for as she was living alone but needed more support.
She had a lovely room which was very comfortable for her.
The staff were very supportive of her and
myself.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you so much for taking the time to leave a review. We are pleased to hear you had a positive experience at Filsham and I will ensure your feedback is shared with the team. Take care.


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Review of

Filsham Lodge

from Jeanette A (Friend of Resident) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been greeted by very friendly and helpful staff, whether management, nurses or helpers. Staff are always attentive to users and are dealt with in a dignified manner. The home is always clean and nothing is hidden. Meals look wholesome and filling and there is always a ready supply of snacks,
tea and coffee. My friend seems settled and happy in her surroundings.

Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you Jeanette for your kind words and positive review. I will ensure your feedback is shared with the team. Kind regards.


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Review of

Caroline House

from J W (Daughter of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Caroline House for 8 weeks having to move care home due to a change in personal circumstances suffering from dementia. The move was very upsetting for Mum, however in the short time Mum has been at Caroline House Mum has settled in extremely well thanks to the care and support of
all the wonderful staff. The move has been made so much easier for Mum and our family knowing Mum is happy, settled and well cared for. For this to happen so quickly in such a short time is thanks to everyone at Caroline House, in making our mum and our family so welcome. A massive thank you to you all.

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Review of

Ampersand House

from Katie S (Daughter of Resident) published on 22 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Ampersand House for three years now and he is very happy and settled there. I feel the home looks after him very well and all management and staff are very caring. I can relax knowing my dad is safe and happy.

Reply from Claire Battin, Registered Manager at Ampersand House

Thank you for the great feedback, we do our best. I will ensure that I pass the feedback on to all the staff.


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Awards / Recognitions (0)

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Frequently Asked Questions about Sovereign Care Ltd

How many Care Homes does Sovereign Care Ltd own?

Sovereign Care Ltd own 3 Care Homes.

Which Sovereign Care Ltd Care Homes have the highest review score?

Caroline House, Filsham Lodge & Ampersand House have the highest review score.
Sovereign Care Ltd in East Sussex Sovereign Care Ltd in Kent

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sovereign Care Ltd to verify any information. View our terms and conditions. Sovereign Care Ltd has an Enhanced Service – more info.