Care Homes Owned by Sovereign Care Ltd

My dad moved in following a fall and unable to go home. He has settled in nicely with some of his own home comforts. The staff are friendly and accommodating, nothing is too much trouble. My dad is treated with kindness, dignity and respect. Communication by the staff and management is excellent in keeping me updated and informed with my dad's care. I would 100% recommend Caroline House to anyone looking for a care home for their loved one

I couldn't ask for a better care home for my sister.

Thank you x

My Sister and myself would like to express our gratitude for the care that our Mum has received over the almost 3 and a half years of being at Ampersand, when Mum first came to Ampersand, she settled down very well, and adapted to her new environment quickly. The care that our Mum receives is exemplary, each time we go to visit with Mum, she always looks clean, rested and as always her lovely cheerful self!! .. all the staff genuinely care for the residents, and are happy that Mum is being cared for in such a warm, caring, and cheerful environment, the staff always phones us if they need anything etc.., her room is always kept clean, well ventilated as well as her clothes are well laundered. Mum has continued to thrive at Ampersand. Sarah (the Manager) manages the Care Centre well, and has a fantastic team of Carers, Nurses, Pharmacists etc.., if anyone is considering Ampersand House, for their loved one, go along and pay them a visit.

Warmest love and gratitude to all!

Some staff very helpful and friendly. Rarely see management. Menus displayed seem very good. Room of our friend and neighbour very basic, needs updating, windows need updating. Our friend seems settled and content, although his dementia is deteriorating and he is aware. As a point of interest is there a nominated GP who visits the residents on a regular basis.

The home is well run. The buildings are well maintained and the facilities are adequate for the comfort and convenience of the residents. The rooms are pleasant and kept clean and tidy and patient safety is assured with pressure pads, alarms and call buttons. My friend who lives there is well-looked after and very happy in his environment. Thank you for your care.

I visit mum regular and she is always praising the staff and is happy with the meals provided and care given.

I can never thank the staff at this care home enough for the love, care, and kindness they showed my dad over more than six years. They truly became his family and friends, and that meant the world to him - and to me.

During the incredibly difficult lockdown period, when I could only see him through a window, they kept him safe, well cared for, and never alone. Knowing he was in such good hands gave me so much comfort.

My dad embraced life there, even with his mischievous streak! He took part in so many activities, was always up dancing whenever the singers came in, and absolutely loved helping out in the gardens and feeding the birds. He was very happy and engaged felt like he was given a second chance at life.

The care, compassion, and dedication shown by every single member of staff over those six years was truly amazing. The people who work here are some of the most wonderful individuals. I honestly can't thank them enough for everything they did for my dad.

Thank you everyone.

I would recommend Filsham Lodge without hesitation -an outstanding home with outstanding staff

I have nothing but praise. the staff are always cheerful, helpful and nothing is too much trouble. The manager is very efficient and quickly replies to any emails I send. My friend is happy, well looked after, warm and comfortable.

Rang bell, quickly ans. cheerful greeting & helpful girl took me to my friend. Stayed to see her have lunch two options of food on first & second courses water & tea and I was offered tea, excepted and a good cup of tea it was. My friend was warm and clean.

Exemplary care, with an amazing team of care, kitchen, cleaning and admin staff. The activities team are amazing. Dad is in good hands with the nurses and the outstanding manager, very professional, totally hands-on, above all, kind, compassionate and caring.

I have had the most amazing support from the team in dealing with an upsetting meeting. Decisions have been supported, and I can safely say my mum is safe and happy in the care of the home. Thank you for your ongoing support through a difficult time and for ensuring my mum's needs are put first.

Staff have been so patient with her, shown her respect, and gradually gained her trust. I am very impressed with them as a staff team.

I'm so pleased with Caroline House, my husband came here for a few nights Respite Care after a week in hospital. The manager and her deputy couldn't have been more helpful. The layout of my husband's room was changed to make everything work for him. He has mild dementia but severe mobility problems. All the staff were helpful, fast in responding to the 'Call' button. It's a Victorian house - the rooms I saw were all spacious and my husband's room was light, bright and roomy. No ensuite toilet but a commode provided. His health was carefully assessed by nursing staff and his medication given as I'd asked (swallowing difficulties) Visitors welcome all through the day. Whatever time of day I visited, I was content that he was being looked after well. I wouldn't hesitate to recommend this care home and my husband has said he'd be happy to return if respite care is needed again

Unfortunately my husband has now had to go on puréed foods, which I was dreading. What a surprise when the food arrived all decorative shapes and well presented. Congratulations to the company for making puréed food a "work of art" on a plate! Thank you.

My mum's health has got better since being here.

Although my dad has only been here a while, I have found the premises to be clean, staff friendly and welcoming. I'm updated on his situation at all times, quickly and informed of everything. The food has looked good and smells divine, and appears to be plenty of it on offer; he appears to enjoy it. I can't say anything about activities as I have not been there when any are in progress. So far, he appears to have settled here fairly quickly and is as happy as he can be

Our mum is very happy here at Ampersand House. She is showered regularly and kept nice and clean. The food seems nice too - the residents are well looked after and are given lots of snacks/drinks throughout day. Mum is looked after and has regular haircuts and pedicures. Sometimes they have a fish and chip night, which mum loves. She loves it when the singer comes too. Mum has made friends here too!