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Care Homes Owned by Sovereign Care Ltd

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Sovereign Care Ltd
Sovereign Care Ltd own three charming residential facilities that are dedicated to person-centred care. Two of the homes are located in Hailsham and the other in Rochester, all of which welcome a wide range of older people's care needs and specialise in dementia care. Care plans are regularly updated and the team are trained to meet standards recognised by fellow healthcare professionals and regulators.

Sovereign Care Ltd Locations (3)

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3 Care Homes owned by Sovereign Care Ltd
Filsham Lodge

137-141 South Road, Hailsham BN27 3NN 

9.4 27 reviews
"Unfortunately my husband has now had to go on puréed foods, which I was dreading. What a surprise when the food arrived all decorative…"   Read all 27 reviews
Location Type Care Home

Filsham Lodge, in Hailsham, East Sussex, has been a registered nursing home since 2011. Filsham Lodge provides excellent standards in Dementia care, Nursing care and End of life care. Filsham Lodge also offers respite care for the families and carers… Read more about Filsham Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 56 Rooms from £1,050 / week
Caroline House

7-9 Ersham Road, Hailsham BN27 3LG 

9.4 13 reviews
"We moved our mum here from another care home 18 months ago. Since she has been here she is so much better. The care she receives is…"   Read all 13 reviews
Location Type Care Home

Caroline House, in Hailsham, specialises in older people's residential care and also helps those with dementia, using person centred care plans and skilled techniques. All staff are experienced in delivering care to the elderly, especially those suffering… Read more about Caroline House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Learning Disability / Autism
  • Physical Disability
  • Mental Health
  • Visual / Hearing Impairment
  • 28 Rooms from £1,050 / week
Ampersand House

Parsonage Lane, Frindsbury, Rochester ME2 4HP 

8.9 13 reviews
"My mum moved into Ampersand House in December 2024. Place is lovely, staff are very attentive, kind , caring and friendly. Cannot praise…"   Read all 13 reviews
Location Type Care Home

Ampersand House offers high standards in Nursing and Dementia care for the elderly. The home, set in a large Victorian house, has many social areas including a conservatory, a terrace and extensive garden grounds. Ampersand has retained its original… Read more about Ampersand House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 43 Rooms from £1,575 / week

Sovereign Care Ltd Reviews (53)

9.2

Sovereign Care Ltd has a Group Review Score of 9.2 (9.219) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sovereign Care Ltd must have a Review Score.

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Review of

Filsham Lodge

from Janet C (Wife of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately my husband has now had to go on puréed foods, which I was dreading. What a surprise when the food arrived all decorative shapes and well presented. Congratulations to the company for making puréed food a "work of art" on a plate! Thank you.
Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave a review. We have put alot of work into how food is presented for those on specialised diets and we are happy this has been noticed and you are pleased with our efforts. Take care!

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Review of

Ampersand House

from June F (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Ampersand House in December 2024.
Place is lovely, staff are very attentive, kind , caring and friendly. Cannot praise this home enough.
My mum's health has got better since being here.
Reply from Sarah Day, Registered Manager at Ampersand House

Many Thanks for your kind review, I have passed on your thoughts to our staff .

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Review of

Filsham Lodge

from Sharon W (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my dad has only been here a while, I have found the premises to be clean, staff friendly and welcoming. I'm updated on his situation at all times, quickly and informed of everything. The food has looked good and smells divine, and appears to be plenty of it on offer; he appears to enjoy it.
I can't say anything about activities as I have not been there when any are in progress. So far, he appears to have settled here fairly quickly and is as happy as he can be
Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave us a review. We are pleased to hear your dad is settled well and you are happy with the care provided. I will be sure to pass on your kind words to the team! Take care

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Review of

Ampersand House

from L J (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mum is very happy here at Ampersand House. She is showered regularly and kept nice and clean. The food seems nice too - the residents are well looked after and are given lots of snacks/drinks throughout day. Mum is looked after and has regular haircuts and pedicures. Sometimes they have a fish and
chip night, which mum loves. She loves it when the singer comes too. Mum has made friends here too!
Reply from Sarah Day, Registered Manager at Ampersand House

Thank you for taking the time to write us a review , this helps us ensure we are doing all we can to keep our resident cared for in all areas of their life , and all love a fish n chip night

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Review of

Ampersand House

from Sandie A (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the care my mum.has been receiving at Ampersands. It was a very hard decision for mum to go into a care home but we could not give her the care she needed and deserved at home. She is always treated with dignity and respect. The staff are so caring not only with mum but
with our family too. Icant thank you enough
Reply from Sarah Day, Registered Manager at Ampersand House

Thank you for your kind review, I will be sure to let the staff know . we are very glad that mum has settled well and now has her days filled with visits from family and joins in with the activities, she enjoys going round to the cafe .

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Review of

Ampersand House

from Graham H (Partner of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted to share my glowing report for the dementia care home where my partner resides. The carers here are incredibly attentive and truly understand the individual needs of their patients, creating a nurturing environment. The security measures are exceptional, requiring permission for guests
to leave, ensuring a safe atmosphere. With ample staff, no resident is ever left waiting for assistance. The rooms are spacious, well-maintained, and kept impeccably clean. The lovely secure garden provides a perfect space for residents to enjoy the sunshine.
The dining experience is outstanding, with a wonderful selection of meals for breakfast, lunch, and dinner. I visit her daily and find nothing to fault. Live entertainment, including dancing and singing, takes place at least once a month, bringing joy to all residents. Overall, I couldn't wish for a better place for her. Thank you to the entire team for their remarkable dedication and care!
Reply from Sarah Day, Registered Manager at Ampersand House

Thank you for this kind review Graham i will be sure to pass this on to the team, it is very much appreciated and its so lovely to know we are doing well in our visitors eyes

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Review of

Ampersand House

from Deborah W (Daughter of Resident) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved in to Ampersand in March 2025. She has received nothing but excellent care & compassion since her arrival. The support she has received and the emotional support given to the whole family during her transition to living at the home has been way beyond our expectations. The kindness of
all the staff is second to none to both us and my mum. I cannot thank the home enough for helping us over what has been a very emotional time. The decision for mum to go into care has been very difficult but her wellbeing and safety are & always will be our highest priority
I have complete confidence that my mum is receiving the best care possible & cannot thank everyone enough.
You are all superstars in my eyes.
Reply from Sarah Day, Registered Manager at Ampersand House

Thank you so much Debbie for your lovely review on our home . Its lovely to see mum joining in and she has settled well, i will pass on your review to the staff .

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Review of

Caroline House

from Michael B (Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good. Pleasant staff. Facilities kept clean and tidy. Food is good considering it is 'cafeteria' food but it would be more varied.
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Review of

Caroline House

from J K (Daughter-in-law of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved our mum here from another care home 18 months ago. Since she has been here she is so much better. The care she receives is excellent, she is always clean and her clothes tidy. Her meals are good and she always has plenty of snacks to keep her going. The entertainment they have good for them
and we can't praise them enough for the care they give her. The staff always give us an update when we visit and also phone us with anything we need to know. Thank you to all the staff at Caroline House.
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Review of

Filsham Lodge

from C F (Friend of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of the home now is clean and tidy. Decorated in the manor of a care home, inviting, pleasant just like our own home would be. Things of interest, lots of look at and do. Activity wise, seems to be person-centred activity's.
Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you so much for taking the time to leave a lovely review. I will ensure your kind words are shared with the team. Take care.

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Review of

Filsham Lodge

from J A (Friend of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always friendly and polite. Greeted at door on arrival and made to feel welcome. Clean and tidy environment and residents seem settled and happy. Residents room kept and cleaned to a high standard.
Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you so much for taking the time to leave a lovely review. I will ensure your kind words are shared with the team. Take care.

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Review of

Caroline House

from Ingrid B (Sister of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have had a friendly & positive experience since my brother was placed in Caroline House.
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Review of

Caroline House

from George J (Resident) assisted by family/friend published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Clean, tidy, warm, staff helpful, food good. Happy at the moment.
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Review of

Caroline House

from V T (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family have been very pleased with the care shown to Mum since she came to Caroline House last October.
In particular, Mum's personal care, her room and the food have been excellent. The staff have all been friendly and approachable, even when busy.
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Review of

Caroline House

from S G (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've always found the staff at Caroline House to be very friendly and helpful. Mum seems to be happy there. She hasn't been negative about the home. Everyone is very approachable. If I had any problems I feel they would be sorted!
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Review of

Caroline House

from Theresa W (Daughter-in-law of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my mother-in-law as often as I can, she always seems happy and content & well looked after. The staff are always helpful and very friendly. My mother-in-law tells me she loves the food, which has always been important to her.She loves her chocolate biscuits.
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Review of

Caroline House

from Mandy C (Daughter of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was placed in Caroline House, June 2024, after a lengthy hospital stay due to her developing vascular dementia. She seemed to settle in quite quickly, which I attribute to the wonderful carers. She has a ground floor room with her own loo and, I believe, she is comfortable. The room is kept
clean & tidy. She eats her lunch, which looks & smells delicious, with a good appetite.
It is an older building but I think it has a good atmosphere. Mum can go to the dining room or the lounge but prefers to stay in her room. I'm happy that she is safe, seemingly happy and very well looked after.
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Review of

Ampersand House

from Christine D (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother was at Ampersands for just over 2 years. The care when she first moved in was amazing! sadly it deteriorated rapidly. The communication is just awful. We had to report various complaints to the council for lack basic care skills; from personal items going missing mums wedding and engagements
rings, dentures, bras knickers so much always went missing, when reported all I got was it is a dementia home things do go missing. There is no care from the current manager. One of the last visits to see mum last year, she was in her room naked and shivering also in attendance with my daughters to see. We knew mum was ill at the time, we kept repeated asking to test mums urine, when I did it it tested positive for everything. It took ten days after to get mum the correct medication but in that time mum had an unwitnessed fall in the communal area to which she broke her wrist, mum never returned this caused mums deterioration which lead to her death. Would not recommend.
Reply from Felicity Jenkins, Registered Clinical Lead Manager at Ampersand House

Thank you for taking the time to submit a review following your mums stay with us. We are sorry you feel this way and reassure you that your concerns were taken seriously at the time and investigated. This case was closed with no evidence of the concerns raised. If you would like to discuss this further, then please do not hesitate to contact the home directly.

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Review of

Filsham Lodge

from J C (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so thankful for the care provided at Filsham Lodge. The staff show wonderful care and support, all with a smile. Any questions or queries are no bother to answer. Very impressed with the information logged on all residents and it's great to see them all enjoy tea and cake!
Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave such a lovely review. We appreciate your feedback and are so happy you are pleased with the care we are providing. I will ensure your kind words are shared with the team. Take care

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Review of

Filsham Lodge

from Jocelyn W (Mother of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The care my son has received is good but the home is not suited to a young stroke patient. The room was very small with no en-suite. He needed physio which was difficult to achieve satisfactory results in such a restricted area.
Reply from Michelle Love-Patel, Manager at Filsham Lodge

Thank you for taking the time to leave us a review. We appreciate your honesty and understanding that your sons placement here was urgent and only temporary until a more suitable placement could be found. We will take your opinion on board when approached for this type of care in the future. We wish him the best of luck with his new placement now this has finally been found! Take care

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Frequently Asked Questions about Sovereign Care Ltd

Costs for care homes owned by Sovereign Care Ltd

Average costs per week for care homes owned by Sovereign Care Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Sovereign Care Ltd, based on 3 out of 3 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,050
Residential Dementia Care £1,100
Nursing Care £1,413
Nursing Dementia Care £1,413
All Care Types £1,225
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Sovereign Care Ltd own?

Sovereign Care Ltd own 3 Care Homes.

Which Sovereign Care Ltd Care Homes have the highest review score?

Filsham Lodge, Caroline House & Ampersand House have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sovereign Care Ltd to verify any information. View our terms and conditions. Sovereign Care Ltd has an Enhanced Service – more info.