Filsham Lodge

Thank you to all the staff who were great with my mother, nothing was too much trouble. My Mum entered under protest for 2 week respite but left praising all the staff, even socialising in the lounge enjoying the activity with other residents. Even now she is still talking about how wonderful they were.

It doesn't have all the fripperies of some care homes but rather devotes energies into creating a happy, family environment

Thank you x

Thank you everyone.

I would recommend Filsham Lodge without hesitation -an outstanding home with outstanding staff

Unfortunately my husband has now had to go on puréed foods, which I was dreading. What a surprise when the food arrived all decorative shapes and well presented. Congratulations to the company for making puréed food a "work of art" on a plate! Thank you.

Although my dad has only been here a while, I have found the premises to be clean, staff friendly and welcoming. I'm updated on his situation at all times, quickly and informed of everything. The food has looked good and smells divine, and appears to be plenty of it on offer; he appears to enjoy it. I can't say anything about activities as I have not been there when any are in progress. So far, he appears to have settled here fairly quickly and is as happy as he can be

My experience of the home now is clean and tidy. Decorated in the manor of a care home, inviting, pleasant just like our own home would be. Things of interest, lots of look at and do. Activity wise, seems to be person-centred activity's.

Staff always friendly and polite. Greeted at door on arrival and made to feel welcome. Clean and tidy environment and residents seem settled and happy. Residents room kept and cleaned to a high standard.

We are so thankful for the care provided at Filsham Lodge. The staff show wonderful care and support, all with a smile. Any questions or queries are no bother to answer. Very impressed with the information logged on all residents and it's great to see them all enjoy tea and cake!

The care my son has received is good but the home is not suited to a young stroke patient. The room was very small with no en-suite. He needed physio which was difficult to achieve satisfactory results in such a restricted area.

My partner although he was only in Filsham Lodge a few months before his passing, the care and attention given to him from all the staff involved in his care was excellent, nothing was too much trouble, all aspects of his care were given lovingly by the staff. The home was always clean and tidy. I could not have wished for a better home for my partner to be cared for in. I want to thank everyone from the bottom of my heart for everything they did for him and myself as you all made what was a very difficult time for me so much easier to bear. Thank you so very much.

There is much kindness and care here. My relative is settled and content even though her advanced dementia makes it difficult for her to understand or communicate. There is always a warm welcome for me and I feel supported and communication is good.

Our mum has been a resident at Filsham Lodge for just over a year. She has received kindness and respect from all the staff. Whilst suffering from Dementia means she is unable to communicate fully they make sure she is comfortable and present in the general day to day life. The snacks and meals provided look balanced and tasty. The communication between family and the team is fair and open, such that if there are any concerns I am able to raise them to get resolutions.

Mum has been at Filsham Lodge for 2 years and has responded well, despite her complex and challenging needs, to the kindness and professionalism shown by all staff in their different roles. She is well cared for, with various emerging issues resolved along the way. We are always contacted, consulted and kept informed about her health needs and any incidents.

The staff were very supportive of her and myself.

The staff of Filsham Lodge cared for my husband for nearly three years until his death in July. This included the period covered by the Covid pandemic. They were very caring and compassionate, and I was very happy with the home.

My husband transferred to Filsham Lodge due to him requiring nursing care. From day one of his stay with you I only had admiration for the care he received. He was treated with dignity and respect and although not able to converse in his last few days, he was given individual treatment for his needs. The G.P. was called in as soon as it was necessary. Nothing was too much trouble. We as a family, wish to thank you all for your love and care shown to us. God bless you all.

From the time my husband was admitted into Filsham Lodge until his very last day their care and support were absolutely outstanding. The Nurses couldn’t have done enough for him and the carers made it a pleasure to visit him even when times got tough. Our family are so grateful for the time they allowed us at the end to be with him. Would highly recommend it to anyone thinking of a 5-star nursing home.

My husband has stayed twice at Filsham Lodge so far for Respite Care. He has mild dementia and was understandably apprehensive first stay. The nursing team were very welcoming and he soon settled and enjoyed his time there. He had excellent care and they continued his home routine enabling continuity. The second time he stayed he looked forward to his stay and seeing the nurses again allowing me to have a break without worrying about him.