Filsham Lodge

Mum had to go straight into care on the day our dad passed away and it was, without doubt, the most horrendous and totally overwhelming day for my brother and me. On arrival, we left our dear mum in the welcoming and understanding hands of the team. Sadly Mum was only in their care for 4 months before passing away this month. Care homes often receive negative press, but all I can say is that in our experience, the whole team (and I really do mean the whole team) were exceptional. Mum was treated with care, compassion and dignity. We were treated compassionately and received tremendous support. It's a very demanding job in normal times, but it's exceptionally demanding at the moment, however, nothing was too much trouble when we called to speak to Mum and on the occasions that we were allowed to see Mum in the welcoming Covid-secure area, all team members always seemed happy and there was a positive, cheery atmosphere. Thank you all for everything that you did for Mum.

Keep it up.

Over the course of three years, my father spent time in a few different care homes as his illness sadly deteriorated and Filsham Lodge was the last. He was miserable in all of them except for Filsham Lodge and when I went to see him, it was clear why. Every member of staff from the management to the doctors, nurses and care staff were professional, kind, caring, sensitive and always offered a smile with a happy disposition. In all of the other care homes I've been to, the staff were (perhaps understandably) pretty noticeably miserable. The whole experience at Filsham was made so much better because the staff's optimism and friendly dispositions elevated the mood. I will forever be grateful for what the manager and her staff did for my father. Thank you.

Staff caring, fluid and nutrition well promoted. Good support and communication with residents and families.

Dad has really settled in well. Everyone is friendly and welcoming to all visitors especially to his 10-month-old great grandson and older brother with cuddles, juice, cakes always being offered, just like home! Improvements are constantly being made, lately, a gazebo, potted plants, and hanging baskets have been put outside the lounge which Dad loves to sit out in and chat with the other residents. It's a pleasure visiting, seeing him happy, well looked after and too well watered and fed as he would say. The staff are lovely, lots of different characters all adding that personal touch. Couldn't ask for more.

All permanent staff and management are kind and attentive. Food is good and rooms and lounge are light and comfortable. Visitors are made welcome and listened too.

The quality of care given to my father, who had late stage dementia, and the support we received as a family from all of the staff at Filsham Lodge was incredible. The staff were attentive, genuinely caring, gentle, professional and supportive to my Dad in his condition. The nurses were experienced and caring and I felt Dad was safe in their hands receiving the good medical care he needed and he had other conditions as well as dementia. My father recently sadly passed away and the team at Filsham Lodge were amazing, words cannot express the support, love, respect, care, patience and reassurance they gave us and Dad in supporting him at the end of his life - we could not have done it without them at such a scary, painful and difficult time. Dad's end of life care given by the staff meant he did not suffer, he was kept calm, pain-free, peaceful and settled with dignity which was so important to us as a family. I cannot recommend Filsham Lodge and the team highly enough.

My father spent the last 3 months of his life at Filsham Lodge. I found the staff to be caring and kind. Dad was alway freshly shaven and washed which was very important to me and there was always plenty of staff around. At the slightest hint of illness, they would call the doctor to attend and on his last day I was phoned immediately when the doctor advised things were not looking good. This enabled his wife, myself and my husband to be with him at the end which was peaceful. The home was always clean and they feed the residents well including lots of nice treats which I could see a lot of the residents enjoyed. The manager was always around if I needed a chat and I think she runs the place very well. I would recommend this home highly as a safe home with kind staff who will treat your loved one with gentleness and respect and you can rest assured they are safe in their care. It is not an easy job to do but they all seem to get on with it with a smile.

I would highly recommend this home to anyone who wants their loved one to be cared for to excellent standards. Thank you to all the staff and manager and I hope they keep up the good work.

I witnessed poor manual handling, carers being disrespectful about residents, carers talking in their languages whilst looking after residents! My nan was going to be kicked out as she is social services funded and the current manager was extremely unprofessional and had a disgusting attitude. The way vulnerable adults are treated is disgusting. Following recent reports in the paper this does not surprise me and I hope CQC intervene as a service can't be run like this.

I am here for a few weeks respite after having C diff which has now cleared up. While being here I have received the most excellent care from everybody including the manager who had been best of all, talking care of my needs. I cannot thank all the staff enough for my treatment.

My father was in their care for a very short time but I was able to very quickly establish that the staff were outstanding in their care for the residents there. I was happy to leave him with them and I know that he was comfortable and well looked after. There is an atmosphere of a large family and all residents I saw were treated with respect, understanding and affection. Thank you