Filsham Lodge

137-141 South Road, Hailsham BN27 3NN
Review Us
9.4 27 Reviews
  • Filsham Lodge, Hailsham
Filsham Lodge, in Hailsham, East Sussex, has been a registered nursing home since 2011.

Filsham Lodge provides excellent standards in Dementia care, Nursing care and End of life care. Filsham Lodge also offers respite care for the families and carers who need a break.

Experienced nurses and care staff offer 24/7 care, so you know your loved one is in safe hands. All residents receive person centred care and are offered daily activities. Residents who cannot take part in these group activities are offered specially tailored activities to suit their needs and abilities in the comfort of their own rooms.

The home is currently managed by Michelle Love-Patel, who is a Registered Nurse with over 8 years experience working in the community and nursing home sector.
Filsham Lodge aim to create an atmosphere in which their residents can live as normal a life as possible. They aim to provide a safe, welcoming and comfortable environment that feels like home, ensuring residents are treated with care, compassion, dignity and respect.


Filsham Lodge are proud of their nursing team and the recent improvements they have made to their service. These include the implementation of an electronic care note and medication system to assist with the safe delivery of treatment and care. They are currently renovating many of their social areas to make the home feel more "homely" for their residents and have a new "quiet lounge" which can be used by residents and their families to spend some quality time together in private.
Show Filsham Lodge on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1150
  • Self-Funded Residential Dementia Care: £1150 – £1250
  • Self-Funded Nursing Care: £1250 – £1450
  • Self-Funded Nursing Dementia Care: £1250 – £1450
  • RESPITE Self-Funded Residential Care: £1050 – £1150
  • RESPITE Self-Funded Residential Dementia Care: £1150 – £1250
  • RESPITE Self-Funded Nursing Care: £1250 – £1450
  • RESPITE Self-Funded Nursing Dementia Care: £1250 – £1450

All fee's are subject to an assessment of needs.

These prices are only a guideline, please contact Filsham Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Michelle Love-Patel (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Private and Social Services Clients
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (1)

Visiting

  • Visiting hours for potential clients are from 9am to 5pm Monday to Friday with manager.
    Visiting hours for residents and their relatives is un-restricted.

Parking

  • Car park in front of home.

Filsham Lodge Reviews (27)

9.4

Filsham Lodge has a Review Score of 9.4 (9.437) out of 10, based on 11 reviews in the last 2 years.
Over all time Filsham Lodge has 27 reviews.

Overall Experience
  • 20
  • 5
  • 1
  • 0
  • 1
Date Published
  • 27
  • 5
  • 10
  • 11
  • 16
Reviewer Connection to Filsham Lodge
  • 11
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from Eddie A (Husband of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All permanent staff and management are kind and attentive. Food is good and rooms and lounge are light and comfortable. Visitors are made welcome and listened too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicky P (Daughter of Resident) published on 7 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The quality of care given to my father, who had late stage dementia, and the support we received as a family from all of the staff at Filsham Lodge was incredible. The staff were attentive, genuinely caring, gentle, professional and supportive to my Dad in his condition. The nurses were experienced
and caring and I felt Dad was safe in their hands receiving the good medical care he needed and he had other conditions as well as dementia. My father recently sadly passed away and the team at Filsham Lodge were amazing, words cannot express the support, love, respect, care, patience and reassurance they gave us and Dad in supporting him at the end of his life - we could not have done it without them at such a scary, painful and difficult time. Dad's end of life care given by the staff meant he did not suffer, he was kept calm, pain-free, peaceful and settled with dignity which was so important to us as a family. I cannot recommend Filsham Lodge and the team highly enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan P (Daughter of Resident) published on 3 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent the last 3 months of his life at Filsham Lodge. I found the staff to be caring and kind. Dad was alway freshly shaven and washed which was very important to me and there was always plenty of staff around. At the slightest hint of illness, they would call the doctor to attend and on his
last day I was phoned immediately when the doctor advised things were not looking good. This enabled his wife, myself and my husband to be with him at the end which was peaceful. The home was always clean and they feed the residents well including lots of nice treats which I could see a lot of the residents enjoyed. The manager was always around if I needed a chat and I think she runs the place very well. I would recommend this home highly as a safe home with kind staff who will treat your loved one with gentleness and respect and you can rest assured they are safe in their care. It is not an easy job to do but they all seem to get on with it with a smile.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from June K (Sister of Resident) published on 23 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was cared for at Filsham Lodge during the last months of his life. I cannot thank the staff and the manager enough for all the care, attention and support they gave me and my brother.
Despite the hard job they do, they were always smiling and dedicated to make all residents happy. He was
originally privately funded and when the time came for him to be social services funded, the home kept him and still delivered the same standards.
I would highly recommend this home to anyone who wants their loved one to be cared for to excellent standards. Thank you to all the staff and manager and I hope they keep up the good work.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Louise S (Granddaughter of Resident) published on 18 May 2016 Submitted via Website • Report
Overall Experience 1.0 out of 5
I witnessed poor manual handling, carers being disrespectful about residents, carers talking in their languages whilst looking after residents! My nan was going to be kicked out as she is social services funded and the current manager was extremely unprofessional and had a disgusting attitude. The way
vulnerable adults are treated is disgusting. Following recent reports in the paper this does not surprise me and I hope CQC intervene as a service can't be run like this.
Reply from Anne Crousse, Manager at Filsham Lodge

We are surprised to read these comments as none of the issues were raised in the two and a half years we cared for your loved one. All our staff are trained in manual handling and supervised on a two monthly basis. At a Consultation meeting on 2/06/14 families were consulted regarding proposed changes to the nature of our business ie: delivering nursing care only. It is not our policy to give notice because residents are social services funded. In fact 75% of our residents are local authority funded. We have recently been audited by local authority who were very happy with the care delivered. Our CQC report shows we are compliant in all areas and we have a good rating. With reference to the recent newspaper article, please be assured that it is related to an individual RN practices and these practices were reported immediately to safeguarding and CQC and the NMC at the time. The RN was removed immediately from the service, ensuring the safety and well being of our residents remained paramount at all times.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P H (Resident) published on 10 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am here for a few weeks respite after having C diff which has now cleared up. While being here I have received the most excellent care from everybody including the manager who had been best of all, talking care of my needs. I cannot thank all the staff enough for my treatment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqueline C (Daughter of Resident) published on 16 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was in their care for a very short time but I was able to very quickly establish that the staff were outstanding in their care for the residents there. I was happy to leave him with them and I know that he was comfortable and well looked after. There is an atmosphere of a large family and
all residents I saw were treated with respect, understanding and affection. Thank you
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.437)

Overview of Review Score

The Review Score of 9.4 (9.437) out of 10 for Filsham Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.544 for Filsham Lodge is calculated as follows: ( (77 Excellents x 5) + (39 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 125 Ratings = 4.544
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.893 Points relating to the number of positive Reviews for Filsham Lodge is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 10 Positive Reviews ÷ 11.2 = 0.893
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (2)

Michelle

Michelle Love-Patel

Job Title: Registered Manager Joined: 2023

Michelle is a Registered Nurse with 8 years experience of working in the NHS. Michelle has spent her nursing career working in various health settings including within the Community and Nursing Home sector.


Michelle also has a degree in Leadership and Management and has previously supported Nursing Homes through Improvement Plans with her vast knowledge of CQC requirements.


Michelle came to Filsham in September 2023 and is dedicated to ensuring our residents are being provided with a high standard of care which is tailored to residents' individual needs using holistic assessments. Michelle has a passion for ensuring care provided is safe, dignified and person-centred

Vicky

Vicky Hay

Job Title: Office Manager Joined: 2022

Vicky joined Filsham in 2022

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Filsham Lodge to verify any information. View our terms and conditions. Filsham Lodge has an Enhanced Service - more info.