Care Homes Owned by Sovereign Care Ltd in East Sussex
9.3
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in East Sussex for Sovereign Care Ltd are showing below.
View the details of all 3 locations (with 61 reviews) owned by Sovereign Care Ltd
Sovereign Care Ltd Locations in East Sussex (2)
Filsham Lodge
9.4
29 reviews
137-141 South Road, Hailsham BN27 3NN
"I cannot praise Filsham Lodge enough. As a friend and next of kin of a resident, every visit reassures me that we made the best possible…" Read all 29 reviews
Location Type Care Home
Filsham Lodge, in Hailsham, East Sussex, has been a registered nursing home since 2011. Filsham Lodge provides excellent standards in Dementia care, Nursing care and End of life care. Filsham Lodge also offers respite care for the families and carers… Read more about Filsham Lodge
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Eating Disorders
- Acquired Brain Injury
- Alcohol / Drug Misuse
- 56 Rooms
- from £1,050 / week
Caroline House
9.3
17 reviews
7-9 Ersham Road, Hailsham BN27 3LG
"I have nothing but praise. the staff are always cheerful, helpful and nothing is too much trouble. The manager is very efficient and…" Read all 17 reviews
Location Type Care Home
Caroline House, in Hailsham, specialises in older people's residential care and also helps those with dementia, using person centred care plans and skilled techniques. All staff are experienced in delivering care to the elderly, especially those suffering… Read more about Caroline House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Acquired Brain Injury
- 28 Rooms
- from £1,050 / week
Sovereign Care Ltd Reviews in East Sussex (46)
9.3
Sovereign Care Ltd has a Group Review Score of 9.3 (9.286) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sovereign Care Ltd must have a Review Score.
Review of
Filsham Lodge
from Pauline C (Wife of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff without exception are wonderful. They are great with my husband . I am very pleased with the care he gets. They are allay very kind to me. It is good to know he is well cared for it means I don't have to worry a lot.
Thank you everyone.
Thank you everyone.
Reply from Simi Santhosh, Manager at Filsham LodgeThank you for taking the time to leave us a review. We are pleased to hear that you are happy with the care provided to your husband at Filsham Lodge. I will be sure to pass on your kind words to the team! Take care
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Filsham Lodge
from Susan S (Friend of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot praise Filsham Lodge enough. As a friend and next of kin of a resident, every visit reassures me that we made the best possible choice.
Every time I visit, my husband is always doing something - he is never bored! There are so many activities throughout the day, and he is always kept busy,
Every time I visit, my husband is always doing something - he is never bored! There are so many activities throughout the day, and he is always kept busy,
engaged, and smiling. From group activities to one-to-one time, there is always something going on, and it truly makes such a difference.
There are also so many entertainers and singers coming in regularly, which brings so much joy and excitement. The atmosphere is always lively and positive.
The staff are absolutely amazing. The second I arrive, I'm welcomed with a smile, a cup of tea, and snacks, which makes me feel so comfortable and valued. The carers are incredibly kind, patient, and caring - truly some of the best carers out there. You can see how much they genuinely care about the residents.
I would recommend Filsham Lodge without hesitation -an outstanding home with outstanding staff
There are also so many entertainers and singers coming in regularly, which brings so much joy and excitement. The atmosphere is always lively and positive.
The staff are absolutely amazing. The second I arrive, I'm welcomed with a smile, a cup of tea, and snacks, which makes me feel so comfortable and valued. The carers are incredibly kind, patient, and caring - truly some of the best carers out there. You can see how much they genuinely care about the residents.
I would recommend Filsham Lodge without hesitation -an outstanding home with outstanding staff
Reply from Simi Santhosh, Manager at Filsham LodgeThank you for taking the time to leave us a review. We are pleased to hear that you are happy with the care provided. I will be sure to pass on your kind words to the team! Take care
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Caroline House
from N H (Friend of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have nothing but praise. the staff are always cheerful, helpful and nothing is too much trouble. The manager is very efficient and quickly replies to any emails I send. My friend is happy, well looked after, warm and comfortable.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Caroline House
from J M (Friend of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Rang bell, quickly ans. cheerful greeting & helpful girl took me to my friend. Stayed to see her have lunch two options of food on first & second courses water & tea and I was offered tea, excepted and a good cup of tea it was. My friend was warm and clean.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Caroline House
from Rosemary F (Friend of Resident) published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My friend moved into Caroline House in May 2024. She was in two hospitals and two care homes over fifteen months, after needing to leave her home, and was very confused.
She was given a cheerful en-suite room at Caroline House looking into the garden. Shelves were put up especially for her to put the
She was given a cheerful en-suite room at Caroline House looking into the garden. Shelves were put up especially for her to put the
many things that she had brought with her so she could see them.
My friend did not want to go downstairs to meet with others living in the home. The staff tried to persuade her, but did not force it, and helped her to believe that this was her home from now on. Over the months, staff asked her if she would like to go downstairs, but respected her wish to stay in her room. The person running activities found how she loved colouring and gave her pictures to colour, which she enjoyed.
My friend went down to join a 100th birthday celebration, and enjoyed it. Gradually she went downstairs occasionally, and has now started asking to go down regularly.
Staff have been so patient with her, shown her respect, and gradually gained her trust. I am very impressed with them as a staff team.
My friend did not want to go downstairs to meet with others living in the home. The staff tried to persuade her, but did not force it, and helped her to believe that this was her home from now on. Over the months, staff asked her if she would like to go downstairs, but respected her wish to stay in her room. The person running activities found how she loved colouring and gave her pictures to colour, which she enjoyed.
My friend went down to join a 100th birthday celebration, and enjoyed it. Gradually she went downstairs occasionally, and has now started asking to go down regularly.
Staff have been so patient with her, shown her respect, and gradually gained her trust. I am very impressed with them as a staff team.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Caroline House
from M D (Wife of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I'm so pleased with Caroline House, my husband came here for a few nights Respite Care after a week in hospital. The manager and her deputy couldn't have been more helpful. The layout of my husband's room was changed to make everything work for him. He has mild dementia but severe mobility problems.
All the staff were helpful, fast in responding to the 'Call' button. It's a Victorian house - the rooms I saw were all spacious and my husband's room was light, bright and roomy. No ensuite toilet but a commode provided. His health was carefully assessed by nursing staff and his medication given as I'd asked (swallowing difficulties) Visitors welcome all through the day. Whatever time of day I visited, I was content that he was being looked after well. I wouldn't hesitate to recommend this care home and my husband has said he'd be happy to return if respite care is needed again
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Filsham Lodge
from Janet C (Wife of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Unfortunately my husband has now had to go on puréed foods, which I was dreading. What a surprise when the food arrived all decorative shapes and well presented. Congratulations to the company for making puréed food a "work of art" on a plate! Thank you.
Reply from Michelle Love-Patel, Manager at Filsham LodgeThank you for taking the time to leave a review. We have put alot of work into how food is presented for those on specialised diets and we are happy this has been noticed and you are pleased with our efforts. Take care!
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Filsham Lodge
from Sharon W (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Although my dad has only been here a while, I have found the premises to be clean, staff friendly and welcoming. I'm updated on his situation at all times, quickly and informed of everything. The food has looked good and smells divine, and appears to be plenty of it on offer; he appears to enjoy it.
I can't say anything about activities as I have not been there when any are in progress. So far, he appears to have settled here fairly quickly and is as happy as he can be
Reply from Michelle Love-Patel, Manager at Filsham LodgeThank you for taking the time to leave us a review. We are pleased to hear your dad is settled well and you are happy with the care provided. I will be sure to pass on your kind words to the team! Take care
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Caroline House
from Michael B (Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Good. Pleasant staff. Facilities kept clean and tidy. Food is good considering it is 'cafeteria' food but it would be more varied.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Caroline House
from J K (Daughter-in-law of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We moved our mum here from another care home 18 months ago. Since she has been here she is so much better. The care she receives is excellent, she is always clean and her clothes tidy. Her meals are good and she always has plenty of snacks to keep her going. The entertainment they have good for them
and we can't praise them enough for the care they give her. The staff always give us an update when we visit and also phone us with anything we need to know. Thank you to all the staff at Caroline House.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Filsham Lodge
from C F (Friend of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My experience of the home now is clean and tidy. Decorated in the manor of a care home, inviting, pleasant just like our own home would be. Things of interest, lots of look at and do. Activity wise, seems to be person-centred activity's.
Reply from Michelle Love-Patel, Manager at Filsham LodgeThank you so much for taking the time to leave a lovely review. I will ensure your kind words are shared with the team. Take care.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Filsham Lodge
from J A (Friend of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff always friendly and polite. Greeted at door on arrival and made to feel welcome. Clean and tidy environment and residents seem settled and happy. Residents room kept and cleaned to a high standard.
Reply from Michelle Love-Patel, Manager at Filsham LodgeThank you so much for taking the time to leave a lovely review. I will ensure your kind words are shared with the team. Take care.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Caroline House
from Ingrid B (Sister of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We have had a friendly & positive experience since my brother was placed in Caroline House.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Caroline House
from George J (Resident) assisted by family/friend published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Clean, tidy, warm, staff helpful, food good. Happy at the moment.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Caroline House
from V T (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My family have been very pleased with the care shown to Mum since she came to Caroline House last October.
In particular, Mum's personal care, her room and the food have been excellent. The staff have all been friendly and approachable, even when busy.
In particular, Mum's personal care, her room and the food have been excellent. The staff have all been friendly and approachable, even when busy.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Caroline House
from S G (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I've always found the staff at Caroline House to be very friendly and helpful. Mum seems to be happy there. She hasn't been negative about the home. Everyone is very approachable. If I had any problems I feel they would be sorted!
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Caroline House
from Theresa W (Daughter-in-law of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I visit my mother-in-law as often as I can, she always seems happy and content & well looked after. The staff are always helpful and very friendly. My mother-in-law tells me she loves the food, which has always been important to her.She loves her chocolate biscuits.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Caroline House
from Mandy C (Daughter of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was placed in Caroline House, June 2024, after a lengthy hospital stay due to her developing vascular dementia. She seemed to settle in quite quickly, which I attribute to the wonderful carers. She has a ground floor room with her own loo and, I believe, she is comfortable. The room is kept
clean & tidy. She eats her lunch, which looks & smells delicious, with a good appetite.
It is an older building but I think it has a good atmosphere. Mum can go to the dining room or the lounge but prefers to stay in her room. I'm happy that she is safe, seemingly happy and very well looked after.
It is an older building but I think it has a good atmosphere. Mum can go to the dining room or the lounge but prefers to stay in her room. I'm happy that she is safe, seemingly happy and very well looked after.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Filsham Lodge
from J C (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are so thankful for the care provided at Filsham Lodge. The staff show wonderful care and support, all with a smile. Any questions or queries are no bother to answer. Very impressed with the information logged on all residents and it's great to see them all enjoy tea and cake!
Reply from Michelle Love-Patel, Manager at Filsham LodgeThank you for taking the time to leave such a lovely review. We appreciate your feedback and are so happy you are pleased with the care we are providing. I will ensure your kind words are shared with the team. Take care
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Filsham Lodge
from Jocelyn W (Mother of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
The care my son has received is good but the home is not suited to a young stroke patient. The room was very small with no en-suite. He needed physio which was difficult to achieve satisfactory results in such a restricted area.
Reply from Michelle Love-Patel, Manager at Filsham LodgeThank you for taking the time to leave us a review. We appreciate your honesty and understanding that your sons placement here was urgent and only temporary until a more suitable placement could be found. We will take your opinion on board when approached for this type of care in the future. We wish him the best of luck with his new placement now this has finally been found! Take care
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Loading...
Awards / Recognitions (0)
Loading...
Loading
Loading
Loading
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sovereign Care Ltd to verify any information. View our terms and conditions. Sovereign Care Ltd has an Enhanced Service – more info.