Care Homes Owned by Sovereign Care Ltd in East Sussex

My dad moved in following a fall and unable to go home. He has settled in nicely with some of his own home comforts. The staff are friendly and accommodating, nothing is too much trouble. My dad is treated with kindness, dignity and respect. Communication by the staff and management is excellent in keeping me updated and informed with my dad's care. I would 100% recommend Caroline House to anyone looking for a care home for their loved one

I couldn't ask for a better care home for my sister.

Thank you x

Some staff very helpful and friendly. Rarely see management. Menus displayed seem very good. Room of our friend and neighbour very basic, needs updating, windows need updating. Our friend seems settled and content, although his dementia is deteriorating and he is aware. As a point of interest is there a nominated GP who visits the residents on a regular basis.

The home is well run. The buildings are well maintained and the facilities are adequate for the comfort and convenience of the residents. The rooms are pleasant and kept clean and tidy and patient safety is assured with pressure pads, alarms and call buttons. My friend who lives there is well-looked after and very happy in his environment. Thank you for your care.

I visit mum regular and she is always praising the staff and is happy with the meals provided and care given.

Thank you everyone.

I would recommend Filsham Lodge without hesitation -an outstanding home with outstanding staff

I have nothing but praise. the staff are always cheerful, helpful and nothing is too much trouble. The manager is very efficient and quickly replies to any emails I send. My friend is happy, well looked after, warm and comfortable.

Rang bell, quickly ans. cheerful greeting & helpful girl took me to my friend. Stayed to see her have lunch two options of food on first & second courses water & tea and I was offered tea, excepted and a good cup of tea it was. My friend was warm and clean.

Staff have been so patient with her, shown her respect, and gradually gained her trust. I am very impressed with them as a staff team.

I'm so pleased with Caroline House, my husband came here for a few nights Respite Care after a week in hospital. The manager and her deputy couldn't have been more helpful. The layout of my husband's room was changed to make everything work for him. He has mild dementia but severe mobility problems. All the staff were helpful, fast in responding to the 'Call' button. It's a Victorian house - the rooms I saw were all spacious and my husband's room was light, bright and roomy. No ensuite toilet but a commode provided. His health was carefully assessed by nursing staff and his medication given as I'd asked (swallowing difficulties) Visitors welcome all through the day. Whatever time of day I visited, I was content that he was being looked after well. I wouldn't hesitate to recommend this care home and my husband has said he'd be happy to return if respite care is needed again

Unfortunately my husband has now had to go on puréed foods, which I was dreading. What a surprise when the food arrived all decorative shapes and well presented. Congratulations to the company for making puréed food a "work of art" on a plate! Thank you.

Although my dad has only been here a while, I have found the premises to be clean, staff friendly and welcoming. I'm updated on his situation at all times, quickly and informed of everything. The food has looked good and smells divine, and appears to be plenty of it on offer; he appears to enjoy it. I can't say anything about activities as I have not been there when any are in progress. So far, he appears to have settled here fairly quickly and is as happy as he can be

Good. Pleasant staff. Facilities kept clean and tidy. Food is good considering it is 'cafeteria' food but it would be more varied.

We moved our mum here from another care home 18 months ago. Since she has been here she is so much better. The care she receives is excellent, she is always clean and her clothes tidy. Her meals are good and she always has plenty of snacks to keep her going. The entertainment they have good for them and we can't praise them enough for the care they give her. The staff always give us an update when we visit and also phone us with anything we need to know. Thank you to all the staff at Caroline House.

My experience of the home now is clean and tidy. Decorated in the manor of a care home, inviting, pleasant just like our own home would be. Things of interest, lots of look at and do. Activity wise, seems to be person-centred activity's.

Staff always friendly and polite. Greeted at door on arrival and made to feel welcome. Clean and tidy environment and residents seem settled and happy. Residents room kept and cleaned to a high standard.

We have had a friendly & positive experience since my brother was placed in Caroline House.

Clean, tidy, warm, staff helpful, food good. Happy at the moment.