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Care Home Owned by Sovereign Care Ltd in Kent

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Sovereign Care Ltd in Kent

Only the locations & reviews in Kent for Sovereign Care Ltd are showing below.

View the details of all 3 locations (with 53 reviews) owned by Sovereign Care Ltd

Sovereign Care Ltd Locations in Kent (1)

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1 Care Home owned by Sovereign Care Ltd in Kent
Ampersand House

Parsonage Lane, Frindsbury, Rochester ME2 4HP 

8.9 13 reviews
"My mum moved into Ampersand House in December 2024. Place is lovely, staff are very attentive, kind , caring and friendly. Cannot praise…"   Read all 13 reviews
Location Type Care Home

Ampersand House offers high standards in Nursing and Dementia care for the elderly. The home, set in a large Victorian house, has many social areas including a conservatory, a terrace and extensive garden grounds. Ampersand has retained its original… Read more about Ampersand House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 43 Rooms from £1,575 / week

Sovereign Care Ltd Reviews in Kent (13)

9.2

Sovereign Care Ltd has a Group Review Score of 9.2 (9.219) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sovereign Care Ltd must have a Review Score.

Overall Experience
  • 9
  • 3
  • 1
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Date Published
  • 13
  • 6
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Reviewer Connection to Sovereign Care Ltd
  • 10
  • 2
  • 1
Review of

Ampersand House

from June F (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Ampersand House in December 2024.
Place is lovely, staff are very attentive, kind , caring and friendly. Cannot praise this home enough.
My mum's health has got better since being here.
Reply from Sarah Day, Registered Manager at Ampersand House

Many Thanks for your kind review, I have passed on your thoughts to our staff .

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Review of

Ampersand House

from L J (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mum is very happy here at Ampersand House. She is showered regularly and kept nice and clean. The food seems nice too - the residents are well looked after and are given lots of snacks/drinks throughout day. Mum is looked after and has regular haircuts and pedicures. Sometimes they have a fish and
chip night, which mum loves. She loves it when the singer comes too. Mum has made friends here too!
Reply from Sarah Day, Registered Manager at Ampersand House

Thank you for taking the time to write us a review , this helps us ensure we are doing all we can to keep our resident cared for in all areas of their life , and all love a fish n chip night

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Review of

Ampersand House

from Sandie A (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the care my mum.has been receiving at Ampersands. It was a very hard decision for mum to go into a care home but we could not give her the care she needed and deserved at home. She is always treated with dignity and respect. The staff are so caring not only with mum but
with our family too. Icant thank you enough
Reply from Sarah Day, Registered Manager at Ampersand House

Thank you for your kind review, I will be sure to let the staff know . we are very glad that mum has settled well and now has her days filled with visits from family and joins in with the activities, she enjoys going round to the cafe .

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Review of

Ampersand House

from Graham H (Partner of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted to share my glowing report for the dementia care home where my partner resides. The carers here are incredibly attentive and truly understand the individual needs of their patients, creating a nurturing environment. The security measures are exceptional, requiring permission for guests
to leave, ensuring a safe atmosphere. With ample staff, no resident is ever left waiting for assistance. The rooms are spacious, well-maintained, and kept impeccably clean. The lovely secure garden provides a perfect space for residents to enjoy the sunshine.
The dining experience is outstanding, with a wonderful selection of meals for breakfast, lunch, and dinner. I visit her daily and find nothing to fault. Live entertainment, including dancing and singing, takes place at least once a month, bringing joy to all residents. Overall, I couldn't wish for a better place for her. Thank you to the entire team for their remarkable dedication and care!
Reply from Sarah Day, Registered Manager at Ampersand House

Thank you for this kind review Graham i will be sure to pass this on to the team, it is very much appreciated and its so lovely to know we are doing well in our visitors eyes

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Review of

Ampersand House

from Deborah W (Daughter of Resident) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved in to Ampersand in March 2025. She has received nothing but excellent care & compassion since her arrival. The support she has received and the emotional support given to the whole family during her transition to living at the home has been way beyond our expectations. The kindness of
all the staff is second to none to both us and my mum. I cannot thank the home enough for helping us over what has been a very emotional time. The decision for mum to go into care has been very difficult but her wellbeing and safety are & always will be our highest priority
I have complete confidence that my mum is receiving the best care possible & cannot thank everyone enough.
You are all superstars in my eyes.
Reply from Sarah Day, Registered Manager at Ampersand House

Thank you so much Debbie for your lovely review on our home . Its lovely to see mum joining in and she has settled well, i will pass on your review to the staff .

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Review of

Ampersand House

from Christine D (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother was at Ampersands for just over 2 years. The care when she first moved in was amazing! sadly it deteriorated rapidly. The communication is just awful. We had to report various complaints to the council for lack basic care skills; from personal items going missing mums wedding and engagements
rings, dentures, bras knickers so much always went missing, when reported all I got was it is a dementia home things do go missing. There is no care from the current manager. One of the last visits to see mum last year, she was in her room naked and shivering also in attendance with my daughters to see. We knew mum was ill at the time, we kept repeated asking to test mums urine, when I did it it tested positive for everything. It took ten days after to get mum the correct medication but in that time mum had an unwitnessed fall in the communal area to which she broke her wrist, mum never returned this caused mums deterioration which lead to her death. Would not recommend.
Reply from Felicity Jenkins, Registered Clinical Lead Manager at Ampersand House

Thank you for taking the time to submit a review following your mums stay with us. We are sorry you feel this way and reassure you that your concerns were taken seriously at the time and investigated. This case was closed with no evidence of the concerns raised. If you would like to discuss this further, then please do not hesitate to contact the home directly.

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Review of

Ampersand House

from Rebecca R (Daughter-in-law of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just would like to say a massive big thanks to all at Ampersand Care Home, the care my father-in-law got was 10/10. He was a resident at the home for the last 2 years and sadly passed away at the home on the 10th of December 2024. The end-of-life care at the home was amazing and the way the home treated
his wife and family was amazing, always provided us with drinks, at the end of my father-in-law's last few days my partner and sister stayed with their dad and were treated the best by all staff. A big thank you to all.
Reply from Sarah Day, Registered Manager at Ampersand House

Many thanks for your kind review of our home, it is so lovely to see a review where is shows all the staff that their care is of a high standard. Your father-in-law will be dearly missed.

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Review of

Ampersand House

from Sharon S (Daughter of Resident) published on 1 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to all the staff at Ampersand for the caring and stimulating environment that they provide for Mum and the other residents. It's very special to witness the recreational activities and to see the residents engage with them. Mum has managed to transition well in a difficult phase of
her life and our family is so grateful for the gentle and patient care of the staff.
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Review of

Ampersand House

from Katie S (Daughter of Resident) published on 22 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Ampersand House for three years now and he is very happy and settled there. I feel the home looks after him very well and all management and staff are very caring. I can relax knowing my dad is safe and happy.
Reply from Claire Battin, Registered Manager at Ampersand House

Thank you for the great feedback, we do our best. I will ensure that I pass the feedback on to all the staff.

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Review of

Ampersand House

from T M (Daughter of Resident) published on 6 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved into Ampersand in January. She has settled well and whenever I visit has high praise for the staff who she says are always kind, caring, and lovely to chat to. My experience has also been very positive, the staff really takes an interest in the residents and the atmosphere is homely and
with a smile. The music and dancing at the recent Jubilee party were a delight, to see residents enjoying the experience will be a lovely memory that I and my son will treasure.
Thank you
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Review of

Ampersand House

from Ann C (Daughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I would thank the manager and all the staff for the excellent care they have given to my mother. She has been with you for some time now and has always been treated with so much care and empathy. We are now in the final days of my mother's life, we have been given so much support and
given daily updates. Informed of all changes in her care from the home and any outside agencies. This has been very reassuring. I would most certainly recommend Ampersand to anyone who needs 24-hour care. Once again a huge thank you.
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Review of

Ampersand House

from Kathy L (Daughter-in-law of Resident) published on 5 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having recently moved my Mother-in-Law to this home, I can honestly say that I wish I had moved her ages ago. The staff that I have met are lovely, welcoming, take a real interest in the care of the residents and us as their family.
I am extremely impressed with the attention to the residents' health,
the completion of their paperwork is far beyond what I’ve had to deal with previously and that nothing is too much.
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Review of

Ampersand House

from Mary C (Daughter of Resident) published on 9 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Sadly, my mother-in-law recently passed away after nearly three years in Ampersand House.
During her time there she was very well looked after, the care was very good and the food was fresh and wholesome. Despite extensive renovations going on around them, the staff have stayed positive and cheerful.
I
would recommend Ampersand to anyone looking for a caring environment for a loved one.
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Awards / Recognitions (0)

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