Submit a Review for East Dean Grange Care Home
Lower Street, East Dean, Eastbourne, BN20 0DE
View Full Details of East Dean Grange Care HomeLatest Reviews for East Dean Grange Care Home
22 July 2025
I am always welcome, my husband's room is always clean and tidy, nice clean towels, very good location of the room. Staff are kind, very friendly to my husband and always offer cake, biscuits and tea, and I always look forward to coming and also I like chatting with other residents and family members and they are very kind. This is home from home.
08 July 2025
The ongoing outstanding changes to The Grange Care Home are truly inspiring. I for one feel that they deserve an award for the remarkable impact these changes have had not only on the residents and staff but also families/friends who visit. Having a new open door policy is so welcoming and enables management to keep in touch with families and friends. With new management now in place it is evident that staff are continuing to create an environment that meets all of the residents individual needs. Staff maintain a professional manner at all times. They demonstrate patience and empathy; their confidence and knowledge has enabled them to be better equipped in providing personalised care. It's wonderful to see how the staff have bonded as team. All staff are passionate and fully committed to their role in providing a happy, safe, contented and healthy environment for all. Thank you so much for taking such great care of my husband, I feel safe knowing he is safe and well cared for!
09 April 2025
Absolutely excellent in every respect. Sparking clean, lovely food and support staff and especially reception.
17 March 2025
After 18 months living at the Grange with Parkinson's, my husband's health deteriorated quickly. After hospital discharge, it was a relief to him to return to East Dean. The care given was brilliant. So much detail was taken care of. All the staff treated him as a member of the family. His family was also supported lovingly - right up to the peaceful end.
11 March 2025
My mum was here for 2 weeks respite. She was reluctant to come but the staff were very patient and tried to accommodate her as much as possible. They were very patient and respectful of her needs and wants. I was very happy with the home and will be looking to place her here again in the future.
28 January 2025
My sister-in-law has been at the home for nearly 3 years and seems very settled.
20 January 2025
I find it like being at home. Everyone is kind and helpful. Wouldn't change a thing. Lovely.
20 January 2025
Mum is very happy and settled here and taken care of very well. All the staff are kind and friendly and make sure she is comfortable. They are always very welcoming and cater to everyone's needs. Mum is flourishing here compared to being at home and the socialisation with other residents and staff has done her so much good. Staff always get her up and engaged and we are lucky to have such dedicated staff.
20 January 2025
I couldn't be more pleased for my wife to be at East Dean Grange Care Home. All the staff are so nice and caring. Everyone has a smile on their faces. My wife is safe, secure and very well looked after. I feel so good that she is happy and looked after better than I.
23 September 2024
My aunt has been at EDG care home for just over a year. Since the new management team has been in place things have drastically improved mainly the atmosphere. My aunt is well cared for, the staff are very kind and patient and she is treated with understanding and patience. Her room is spacious and has lovely views. Food is showing signs of improvement. I feel there could be more daily activities and encouragement for residents to more more. My aunt does get bored at times but I realise residents with dementia are challenging. I am very happy with the service at EDG Care Home and would recommend it.
17 September 2024
My father is a resident at East Deam Grange Care Home. The home has a family atmosphere, and I am included in that family. The staff are caring and respectful of my father's requirements, they keep me informed as to his progress. All his medical and care needs are met. We are always made welcome at any time of day to both visits and take him out. I am confident my father is safe and cared for.
06 September 2024
The service is consistent and has been in the care home for 3 years. My mother is safe and gets on well with all the staff.
04 September 2024
My brother has been a resident for over one year and is happy. Staff have always been patient, kind and helpful with a cheerful and professional manner. There have been improvements since the recent change of management. The new manager has considerable experience in care home management and is fair, kind and professional in her approach. She is making welcome changes which will take time, but already there is much improved staff training, some additional staff and a noticeable improvement in staff morale and confidence. Moreover, the new manager listens and is very supportive of staff, residents and relatives too. The recent CQC report unfortunately pertains to the period prior to the change of management and does not reflect the vast improvement in the current running or rating of the home.
13 December 2023
Our mum commenced her stay at East Dean Grange in May 2022. They were a godsend as myself and my 2 siblings were broken as we could no longer keep her safe and well and felt we had failed Mum. All the staff at the home were so respectful to our mum especially four members of staff in particular. Our mum enjoyed the food and her room was so comfortable and roomy. Mum wasn't the easiest to look after as she was fiesty and independent and was struggling with her dementia. All the staff got to know Mum very well and knew what to do for her when she became agitated. Mum had always been so clean and loved her clothes and the home ensured that this was kept up making sure that her outfits were correct and one member of staff gave her a weekly manicure. Mum had lost a lot of weight leading up to coming to East Dean Grange but the good food ensured she put this weight back on. Our mum passed away unexpectedly on the 7th November this year and the team could not have been kinder. Thank you.
06 December 2022
Would totally recommend this home and only wish it had been available to non-members before now. Apart from the usual teething problems with moving into anywhere new, the experience has been above and beyond my mother-in-law's 2 previous care homes. The staff are all friendly, professional and caring. They are excellent communicators and are totally on it with regard to her medical care needs. Plus, the administration is speedy and efficient - a rarity! A superb setting too nestled in the South Downs with a lovely garden and easy access to the local church, inn and village.
04 August 2022
Pleasant, homely, comforting. Food not bad.
28 July 2022
I have met many of the staff and I have had many chats to them and they are all very helpful and do most things to give you confidence.
28 July 2022
A comfortable and caring home with excellent meals and very pleasant staff. Would recommend to anybody.
28 July 2022
The general feel of the home is pleasant.
12 July 2022
My mother had a weeks respite care and during that time, although staff were pleasant and helpful, there were a number of issues which gave cause for concern; 1. 24 hours after admission, Mum was admitted to hospital with confusion and dehydration. 2. Despite being told on several occasions that Mum needed assistance and a straw to drink, on at least 3 occasions we witnessed Mum being served a drink in a heavy mug with no straw. 4. When I picked Mum up, she was not wearing a bra, was not wearing her own clothes, her hair was not combed, her legs were badly discoloured and dry (cream needs to be applied 2 x day), she was taken to the toilet but when I got home found her bottom had not been wiped, her socks and slippers were wet. 5. Mum was sent home with someone else's clothes and at least 7-8 items of her clothes were missing. 6, Impossible to contact the home by phone or leave a message after 5pm. 7. Signage and web references suggest another care provider ownership but it was sold in April 22.
Latest Reviews for East Dean Grange Care Home
22 July 2025
I am always welcome, my husband's room is always clean and tidy, nice clean towels, very good location of the room. Staff are kind, very friendly to my husband and always offer cake, biscuits and tea, and I always look forward to coming and also I like chatting with other residents and family members and they are very kind. This is home from home.
08 July 2025
The ongoing outstanding changes to The Grange Care Home are truly inspiring. I for one feel that they deserve an award for the remarkable impact these changes have had not only on the residents and staff but also families/friends who visit. Having a new open door policy is so welcoming and enables management to keep in touch with families and friends. With new management now in place it is evident that staff are continuing to create an environment that meets all of the residents individual needs. Staff maintain a professional manner at all times. They demonstrate patience and empathy; their confidence and knowledge has enabled them to be better equipped in providing personalised care. It's wonderful to see how the staff have bonded as team. All staff are passionate and fully committed to their role in providing a happy, safe, contented and healthy environment for all. Thank you so much for taking such great care of my husband, I feel safe knowing he is safe and well cared for!
09 April 2025
Absolutely excellent in every respect. Sparking clean, lovely food and support staff and especially reception.
17 March 2025
After 18 months living at the Grange with Parkinson's, my husband's health deteriorated quickly. After hospital discharge, it was a relief to him to return to East Dean. The care given was brilliant. So much detail was taken care of. All the staff treated him as a member of the family. His family was also supported lovingly - right up to the peaceful end.
11 March 2025
My mum was here for 2 weeks respite. She was reluctant to come but the staff were very patient and tried to accommodate her as much as possible. They were very patient and respectful of her needs and wants. I was very happy with the home and will be looking to place her here again in the future.
28 January 2025
My sister-in-law has been at the home for nearly 3 years and seems very settled.
20 January 2025
I find it like being at home. Everyone is kind and helpful. Wouldn't change a thing. Lovely.
20 January 2025
Mum is very happy and settled here and taken care of very well. All the staff are kind and friendly and make sure she is comfortable. They are always very welcoming and cater to everyone's needs. Mum is flourishing here compared to being at home and the socialisation with other residents and staff has done her so much good. Staff always get her up and engaged and we are lucky to have such dedicated staff.
20 January 2025
I couldn't be more pleased for my wife to be at East Dean Grange Care Home. All the staff are so nice and caring. Everyone has a smile on their faces. My wife is safe, secure and very well looked after. I feel so good that she is happy and looked after better than I.
23 September 2024
My aunt has been at EDG care home for just over a year. Since the new management team has been in place things have drastically improved mainly the atmosphere. My aunt is well cared for, the staff are very kind and patient and she is treated with understanding and patience. Her room is spacious and has lovely views. Food is showing signs of improvement. I feel there could be more daily activities and encouragement for residents to more more. My aunt does get bored at times but I realise residents with dementia are challenging. I am very happy with the service at EDG Care Home and would recommend it.
17 September 2024
My father is a resident at East Deam Grange Care Home. The home has a family atmosphere, and I am included in that family. The staff are caring and respectful of my father's requirements, they keep me informed as to his progress. All his medical and care needs are met. We are always made welcome at any time of day to both visits and take him out. I am confident my father is safe and cared for.
06 September 2024
The service is consistent and has been in the care home for 3 years. My mother is safe and gets on well with all the staff.
04 September 2024
My brother has been a resident for over one year and is happy. Staff have always been patient, kind and helpful with a cheerful and professional manner. There have been improvements since the recent change of management. The new manager has considerable experience in care home management and is fair, kind and professional in her approach. She is making welcome changes which will take time, but already there is much improved staff training, some additional staff and a noticeable improvement in staff morale and confidence. Moreover, the new manager listens and is very supportive of staff, residents and relatives too. The recent CQC report unfortunately pertains to the period prior to the change of management and does not reflect the vast improvement in the current running or rating of the home.
13 December 2023
Our mum commenced her stay at East Dean Grange in May 2022. They were a godsend as myself and my 2 siblings were broken as we could no longer keep her safe and well and felt we had failed Mum. All the staff at the home were so respectful to our mum especially four members of staff in particular. Our mum enjoyed the food and her room was so comfortable and roomy. Mum wasn't the easiest to look after as she was fiesty and independent and was struggling with her dementia. All the staff got to know Mum very well and knew what to do for her when she became agitated. Mum had always been so clean and loved her clothes and the home ensured that this was kept up making sure that her outfits were correct and one member of staff gave her a weekly manicure. Mum had lost a lot of weight leading up to coming to East Dean Grange but the good food ensured she put this weight back on. Our mum passed away unexpectedly on the 7th November this year and the team could not have been kinder. Thank you.
06 December 2022
Would totally recommend this home and only wish it had been available to non-members before now. Apart from the usual teething problems with moving into anywhere new, the experience has been above and beyond my mother-in-law's 2 previous care homes. The staff are all friendly, professional and caring. They are excellent communicators and are totally on it with regard to her medical care needs. Plus, the administration is speedy and efficient - a rarity! A superb setting too nestled in the South Downs with a lovely garden and easy access to the local church, inn and village.
04 August 2022
Pleasant, homely, comforting. Food not bad.
28 July 2022
I have met many of the staff and I have had many chats to them and they are all very helpful and do most things to give you confidence.
28 July 2022
A comfortable and caring home with excellent meals and very pleasant staff. Would recommend to anybody.
28 July 2022
The general feel of the home is pleasant.
12 July 2022
My mother had a weeks respite care and during that time, although staff were pleasant and helpful, there were a number of issues which gave cause for concern; 1. 24 hours after admission, Mum was admitted to hospital with confusion and dehydration. 2. Despite being told on several occasions that Mum needed assistance and a straw to drink, on at least 3 occasions we witnessed Mum being served a drink in a heavy mug with no straw. 4. When I picked Mum up, she was not wearing a bra, was not wearing her own clothes, her hair was not combed, her legs were badly discoloured and dry (cream needs to be applied 2 x day), she was taken to the toilet but when I got home found her bottom had not been wiped, her socks and slippers were wet. 5. Mum was sent home with someone else's clothes and at least 7-8 items of her clothes were missing. 6, Impossible to contact the home by phone or leave a message after 5pm. 7. Signage and web references suggest another care provider ownership but it was sold in April 22.