East Dean Grange Care Home

Lower Street, East Dean, Eastbourne BN20 0DE

East Dean Grange is situated in the pretty and ancient village of East Dean, local to the World renowned Seven Sisters Country Park, Burling Gap & Beachy Head and 1 mile from the bustling town of Eastbourne.

East Dean Grange provides residential care, both short and long stay, personalised to the needs of residents. A day service is also available.

The home is attractively decorated, complete with en-suite rooms and a 24-hour call system. Located in pleasant countryside surroundings, close to all local amenities such as post office, pub, village hall, church, cafes, gift shop, vets and doctors surgery, restaurant and local farmers market, which takes place every Wednesday.

The home has good transport links with a regular bus service to and from Eastbourne and Brighton that runs every 12 minutes, within easy reach of the A259. Providing the advantage of being set within a village community but close to local towns and the coast.

A nutritious food menu is tailored to personal taste and mealtimes are an important part of the day. Residents can dine and socialise with visitors and other residents, or choose the privacy of their own bedrooms. Soon after a resident arrives at East Dean Grange, staff discuss their personal preferences and dietary needs with them.

East Dean Grange offers a wide variety of activities, there is a real sense of community at East Dean Grange. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether a loved one has a hobby or would like to take up a new one, there’s lots of exciting activities to get involved in.

From arts and crafts, music, exercise groups to speakers and external entertainment, the care home has got a full social calendar.

Group: Bupa Care Homes

Person in charge: Vanessa Farmer (Home Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, French, Polish

Single Rooms: 30

Rooms with ensuite WC: 27

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on East Dean Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 out of 10 for East Dean Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for East Dean Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.299 for East Dean Grange Care Home is calculated as follows: ( (75 Excellents x 5) + (68 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 164 Ratings = 4.299

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for East Dean Grange Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 6 Reviews ÷ 6 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 East Dean Grange Care Home has a Review Score of 9.3 (9.299) out of 10 and an Average Rating of 4.3 out of 5 from 14 Reviews over all time


Average Ratings

  • Excellent
    6
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend East Dean Grange Care Home?

  • Extremely LIKELY
    7
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to East Dean Grange Care Home

  • Resident / Service User
    10
  • Daughter-in-law of Resident/Service User
    1
  • Respite Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Volunteer
    1
  • more

Very satisfactory in every way. No complaints what so ever.

How likely would you be to recommend East Dean Grange Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Jayne Duck, Customer services administrator at East Dean Grange Care Home responded to this review on 22 Mar 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

It is a nice place to live in.

How likely would you be to recommend East Dean Grange Care Home? Likely

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Average Rating:   3.8 out of 5

Jayne Duck, Customer services administrator at East Dean Grange Care Home responded to this review on 08 Mar 2018:

Thank you for your review. I'm glad to hear that you are happy in our care.

I feel very comfortable and happy to be here - not half!!!

How likely would you be to recommend East Dean Grange Care Home? Likely

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Average Rating:   3.9 out of 5

Jayne Duck, Customer services administrator at East Dean Grange Care Home responded to this review on 08 Mar 2018:

Thank you for your review. It is lovely to hear that you are happy and comfortable in our care.

Very nice place, very good.

How likely would you be to recommend East Dean Grange Care Home? Likely

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Average Rating:   3.8 out of 5

Jayne Duck, Customer services administrator at East Dean Grange Care Home responded to this review on 08 Mar 2018:

Thank you for your review and kind words.

I have lived here for almost two and a half years. The food is always very good and prompt. The views of the sea are delightful. I have a lovely room to myself and find the staff always friendly and helpful.

How likely would you be to recommend East Dean Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer services administrator at East Dean Grange Care Home responded to this review on 07 Mar 2018:

Thank you for your review. I'm pleased to hear that you are happy in our care and hope that you are enjoying the different activities that are on offer.

It is a friendly place to live.

How likely would you be to recommend East Dean Grange Care Home? Likely

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Average Rating:   4.3 out of 5

Jayne Duck, Customer services administrator at East Dean Grange Care Home responded to this review on 07 Mar 2018:

Thank you for your review. So glad to hear that you are happy in our care.

I come here for a fortnight every year and I really enjoy my stay.

How likely would you be to recommend East Dean Grange Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Jayne Duck, Customer services administator at East Dean Grange Care Home responded to this review on 03 Aug 2017:

Thank you for your review. I'm so glad to hear that you enjoy your stays with us and hope to see you again soon.

I've lived here for some time. I can't speak more highly - staff caring and helpful.

How likely would you be to recommend East Dean Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer services administator at East Dean Grange Care Home responded to this review on 01 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Mom has been at The Grange for six years. At first for respite care then for winter (6 months) stay and for last three years as a permanent resident. The best way to introduce a relative to their new life in care. Mom is happy and well looked after we feel confident in leaving her in their care.

How likely would you be to recommend East Dean Grange Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Jayne Duck, Customer Services Administrator at East Dean Grange Care Home responded to this review on 21 Jul 2017:

Thank you for your review. It is lovely to hear that your mum is happy and that you have peace of mind knowing that she is well cared for.

The addition of an intercom system would lessen stress on staff and ensure shorter work for e.g. notification by public. During my stay, the lift was out of order and two staff away. A major complaint - bottom sheet on comfortable bed too small resulting in wakeful nights sleep and lying on waterproof cover.

How likely would you be to recommend East Dean Grange Care Home? Neither Unlikely or Likely

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Average Rating:   3.9 out of 5

Rose Pickering, Customer Service Administrator at East Dean Grange Care Home responded to this review on 20 Jan 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

Soups were delicious - good colour, good flavour, good texture, a lot of variety. Both good cooks. There was a kitchen helper who was absolutely delightful whenever I asked him for help, he was so willing and always did as I asked (I had two new hips and could not bend down!) He was pleased he had got a job. At times there seemed to be a lack of staff! I understand that there was one lady on duty for night duty once! It was a full house and was a lot for one lady to do.

How likely would you be to recommend East Dean Grange Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Emily Wilson, Customer Service Administrator at East Dean Grange Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Whilst the staff at the care home are very pleasant and helpful the facilities are tired and need updating. The lift has been out of action more often than not but has been updated recently and currently is working. The rooms at the top of the house have wooden windows that slide and can't easily be opened.My father's room has double glazing but the bathroom is past its sell by date and needs updating the shower is unusable as it's in the bath that he can't get in! Most of the rooms are the same, some have walk in showers but again very tired. There is a bath with a lift system on the ground floor that is used and he gets a bath about once a fortnight. The lounge is tired as is the restaurant. The TVs are tiny and hard for old residents to see.

How likely would you be to recommend East Dean Grange Care Home? Unlikely

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Average Rating:   3 out of 5

Emily Wilson, Customer Service Administrator at East Dean Grange Care Home responded to this review on 19 Dec 2016:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our resident's health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?

I visit the Grange as part of a team which carries out a monthly religious Church of England service. I also go twice a month with an ordained minister from an East Dean Anglican church to provide Holy Communion to those who want it.
We are welcomed by the manager and staff and value our connection with the Grange. We also go tot he Grange on remembrance day and at Christmas time.

How likely would you be to recommend East Dean Grange Care Home? Likely

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Average Rating:   4.3 out of 5

I was surprised and delighted by their anxiousness to serve me and see to my everyday needs. I am a vegan and the chef's attention to my needs was exemplary. The staff were lovely. The room was large indeed and I came away from there with fond memories of my enforced stay.

How likely would you be to recommend East Dean Grange Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jayne Duck, Customer Servicies Administrator at East Dean Grange Care Home responded to this review on 18 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Bed Vacancies

2 Bed Vacancies

posted 17 Sep 2018

Large ensuite rooms available, all furnished, residents are welcome to personalise with own furnishings and bits from home. Rooms are cleaned daily with many overlooking the homes well maintained grounds.

Staff Profiles

Vanessa

Vanessa Farmer

Job Title: Home Manager

Joined: 2017

Description:

I have 26 years experience in health and social care, having started my career in the NHS, as a nurse, and progressed to Deputy Ward Manager.

I then made the move into the social care sector where I was responsible for converting care homes to nursing homes. After a couple of years of being involved in crisis nurse management I decided to move to managing adult social care in residential, non nursing, care homes. In the last nine years I have worked predominately in the voluntary sector before joining Bupa this year.

“Age is no boundary and people can still live happy and fulfilling lives. Activity and community involvement is just as important as personal care”

I operate an open door policy and if you are visiting please come and see me or say hello when you see me around the home.

Penny

Penny Wallis

Job Title: Deputy Manager

Joined: 2016

Description:

I’ve worked in the care industry for 24 years, having started at the age of 14, as a tea girl to earn pocket money.

I have worked in a variety of environments ranging from nursing, residential and dementia to special needs homes.

Throughout my career I’ve worked my way up from carer, one of the roles that I most enjoyed as I take pride in looking after others, to my current role of Deputy Manager, where I support the Home Manager in the welfare of all our residents.

I thoroughly enjoy my job, because the well being and happiness of our elderly is important to me, and I feel they deserve the best support that we can provide and I'm passionate that East Dean Grange can definitely deliver this.

Care Home Idol 2019

There are currently no Care Home Idol entrants who have performed at East Dean Grange Care Home

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies