East Dean Grange Care Home

Lower Street, East Dean, Eastbourne BN20 0DE
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9.7 51 Reviews
  • East Dean Grange Care Home, Eastbourne
East Dean Grange Care Home is situated in the idyllic village of East Dean, Eastbourne. Close to local beauty spots and set in stunning countryside surroundings, East Dean Grange offers residential care in a home from home setting, designed to be welcoming and comfortable for residents and their loved ones.

There are 30 rooms in the home as well as a spacious dining room, living areas to relax and socialise, and a great outdoors space where residents can admire the surrounding countryside views.

The care team deliver bespoke care and support to all residents, meeting their health and wellbeing needs whilst working to make everyday as happy as it can be.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1150
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1150

These prices are only a guideline, please contact East Dean Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • ASA Care Home Ltd

Person in charge

  • Anita Nepali (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (30)

Visiting

  • The home is situated in the pretty village of East Dean, just a few miles from Eastbourne and the coast. Seven Sisters Country Park is also on the
    doorstep, offering a choice of beautiful walks and a lovely tea room.


    Located in pleasant countryside surroundings, close to all local amenities such as post office, pub, village hall, church, cafes, gift shop, vets and doctors surgery, restaurant and local farmers market, which takes place every Wednesday.

Parking

  • There is onsite parking available.

East Dean Grange Care Home Reviews (51)

Total of 51, showing 1-20
9.7

East Dean Grange Care Home has a Review Score of 9.7 (9.655) out of 10, based on 14 reviews in the last 2 years. Over all time East Dean Grange Care Home has 51 reviews.

Overall Experience

  • 29
  • 18
  • 3
  • 1
  • 0

Date Published

51
5
13
14
37

Review from S K (Wife of Resident) published on 22 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always welcome, my husband's room is always clean and tidy, nice clean towels, very good location of the room. Staff are kind, very friendly to my husband and always offer cake, biscuits and tea, and I always look forward to coming and also I like chatting with other residents and family members
and they are very kind. This is home from home.

Reply from Sarah Beeharee, Head of Wellbeing at East Dean Grange Care Home

Thankyou so much for the lovely review! You are part of the family here at the grange and we love seeing your happy face when you visit. It is an absolute pleasure taking good care of your husband as he is a wonderful man and it wouldn't be the same without him. We are so pleased to hear how happy you are with the care provided.

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Review from L W (Wife of Resident) published on 8 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ongoing outstanding changes to The Grange Care Home are truly inspiring. I for one feel that they deserve an award for the remarkable impact these changes have had not only on the residents and staff but also families/friends who visit. Having a new open door policy is so welcoming and enables management
to keep in touch with families and friends.


With new management now in place it is evident that staff are continuing to create an environment that meets all of the residents individual needs. Staff maintain a professional manner at all times. They demonstrate patience and empathy; their confidence and knowledge has enabled them to be better equipped in providing personalised care. It's wonderful to see how the staff have bonded as team. All staff are passionate and fully committed to their role in providing a happy, safe, contented and healthy environment for all.


Thank you so much for taking such great care of my husband, I feel safe knowing he is safe and well cared for!

Reply from Sarah Beeharee, Head of Wellbeing at East Dean Grange Care Home

We are all so happy to hear that the hard work and dedication our staff team have put in can be seen and acknowledged. We are so lucky to have staff that truly love their job and all the residents here. Thank you for such a positive review and for all of your kind words of encouragement, it means a lot to us!

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Review from S A (Friend of Resident) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely excellent in every respect. Sparking clean, lovely food and support staff and especially reception.

Reply from Sarah Beeharee, Head of Wellbeing at East Dean Grange Care Home

Hi S, thank you so much for the wonderful comments. Our staff team take great pride in providing the best care possible and it is so nice to hear this reflected in your review.

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Review from Veronica S (Wife of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 18 months living at the Grange with Parkinson's, my husband's health deteriorated quickly. After hospital discharge, it was a relief to him to return to East Dean. The care given was brilliant. So much detail was taken care of. All the staff treated him as a member of the family. His family
was also supported lovingly - right up to the peaceful end.

Reply from Sarah Beeharee, Head of Wellbeing at East Dean Grange Care Home

Hi, sorry for the late reply. Myself, the manager and the rest of the team want to thank you for the kind comments. He was such a lovely man and we miss seeing your face here too. So glad that you were happy with the care that your husband received.

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Review from S B (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was here for 2 weeks respite. She was reluctant to come but the staff were very patient and tried to accommodate her as much as possible.
They were very patient and respectful of her needs and wants.
I was very happy with the home and will be looking to place her here again in the future.

Reply from Sarah Beeharee, Head of Wellbeing at East Dean Grange Care Home

We absolutely loved having your mum here and we still speak about her now, wondering how she is. She of course is welcome to come back anytime, we would me more than happy to have her! Thank you very much for the lovely comments.

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Review from J M (Sister-in-law of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law has been at the home for nearly 3 years and seems very settled.

Reply from Sarah Beeharee, Head of Wellbeing at East Dean Grange Care Home

She is part of the family, as are you! We are so glad she feels settled here, wouldn't be the same without her! Thanks for the lovely review.

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Review from Daniel G (Husband of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find it like being at home. Everyone is kind and helpful. Wouldn't change a thing. Lovely.

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Review from Sophia B (Daughter of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy and settled here and taken care of very well. All the staff are kind and friendly and make sure she is comfortable. They are always very welcoming and cater to everyone's needs. Mum is flourishing here compared to being at home and the socialisation with other residents and staff has
done her so much good. Staff always get her up and engaged and we are lucky to have such dedicated staff.

Reply from Sarah Beeharee, Head of Wellbeing at East Dean Grange Care Home

So happy to read this, she is such a character and everyone loves her here. Whether it is dancing indoors or going to the market to buy cake she is always up for having fun!! We are so happy she enjoys living at East Dean Grange. It is always a pleasure to see her three beautiful girls too!

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Review from Keith R (Husband of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be more pleased for my wife to be at East Dean Grange Care Home. All the staff are so nice and caring. Everyone has a smile on their faces. My wife is safe, secure and very well looked after. I feel so good that she is happy and looked after better than I.

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Review from S W (Niece of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been at EDG care home for just over a year. Since the new management team has been in place things have drastically improved mainly the atmosphere. My aunt is well cared for, the staff are very kind and patient and she is treated with understanding and patience. Her room is spacious and
has lovely views. Food is showing signs of improvement. I feel there could be more daily activities and encouragement for residents to more more. My aunt does get bored at times but I realise residents with dementia are challenging. I am very happy with the service at EDG Care Home and would recommend it.

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Review from D T (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at East Deam Grange Care Home. The home has a family atmosphere, and I am included in that family. The staff are caring and respectful of my father's requirements, they keep me informed as to his progress. All his medical and care needs are met. We are always made welcome at
any time of day to both visits and take him out. I am confident my father is safe and cared for.

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Review from B D (Son of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is consistent and has been in the care home for 3 years. My mother is safe and gets on well with all the staff.

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Review from S L (Sister of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a resident for over one year and is happy. Staff have always been patient, kind and helpful with a cheerful and professional manner. There have been improvements since the recent change of management. The new manager has considerable experience in care home management and is fair,
kind and professional in her approach. She is making welcome changes which will take time, but already there is much improved staff training, some additional staff and a noticeable improvement in staff morale and confidence. Moreover, the new manager listens and is very supportive of staff, residents and relatives too. The recent CQC report unfortunately pertains to the period prior to the change of management and does not reflect the vast improvement in the current running or rating of the home.

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Review from Susan G (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum commenced her stay at East Dean Grange in May 2022. They were a godsend as myself and my 2 siblings were broken as we could no longer keep her safe and well and felt we had failed Mum. All the staff at the home were so respectful to our mum especially four members of staff in particular.
Our
mum enjoyed the food and her room was so comfortable and roomy. Mum wasn't the easiest to look after as she was fiesty and independent and was struggling with her dementia. All the staff got to know Mum very well and knew what to do for her when she became agitated.
Mum had always been so clean and loved her clothes and the home ensured that this was kept up making sure that her outfits were correct and one member of staff gave her a weekly manicure. Mum had lost a lot of weight leading up to coming to East Dean Grange but the good food ensured she put this weight back on.
Our mum passed away unexpectedly on the 7th November this year and the team could not have been kinder. Thank you.

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Review from Carol M (Daughter-in-law of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would totally recommend this home and only wish it had been available to non-members before now. Apart from the usual teething problems with moving into anywhere new, the experience has been above and beyond my mother-in-law's 2 previous care homes. The staff are all friendly, professional and caring.
They are excellent communicators and are totally on it with regard to her medical care needs. Plus, the administration is speedy and efficient - a rarity! A superb setting too nestled in the South Downs with a lovely garden and easy access to the local church, inn and village.

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Review from D S (Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant, homely, comforting. Food not bad.

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Review from D B (Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have met many of the staff and I have had many chats to them and they are all very helpful and do most things to give you confidence.

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Review from Janet B (Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A comfortable and caring home with excellent meals and very pleasant staff. Would recommend to anybody.

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Review from Joan W (Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The general feel of the home is pleasant.

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Review from Rebecca F (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother had a weeks respite care and during that time, although staff were pleasant and helpful, there were a number of issues which gave cause for concern;
1. 24 hours after admission, Mum was admitted to hospital with confusion and dehydration.
2. Despite being told on several occasions that Mum
needed assistance and a straw to drink, on at least 3 occasions we witnessed Mum being served a drink in a heavy mug with no straw.
4. When I picked Mum up, she was not wearing a bra, was not wearing her own clothes, her hair was not combed, her legs were badly discoloured and dry (cream needs to be applied 2 x day), she was taken to the toilet but when I got home found her bottom had not been wiped, her socks and slippers were wet.
5. Mum was sent home with someone else's clothes and at least 7-8 items of her clothes were missing.
6, Impossible to contact the home by phone or leave a message after 5pm.
7. Signage and web references suggest another care provider ownership but it was sold in April 22.

Reply from Ellemae Latter, Registered Manager at East Dean Grange Care Home

Thank you for taking the time to review us. We are sorry you feel this way and that you had a negative experience. We are pleased that you recognise the staff were pleasant and helpful.
We do not feel the review is reflective of the care we provide. For example, care staff followed the correct procedures in contacting the paramedics and it was ultimately the paramedics who made the decision to admit Mum to the hospital. Further, on the day of discharge, Mum was well presented and no concerns were raised at the time. The clothing, as discussed, was in the laundry being cleaned and was collected by you within a few days of discharge. No items were missing.
We were pleased when you made the decision to extend Mum's respite and we were unaware of the issues you raised. We don't have a record of a formal complaint and would be happy to discuss this in more detail. We always strive to provide the highest quality of care and we will use your feedback to improve peoples' experiences.

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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for East Dean Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.655 for East Dean Grange Care Home is calculated as follows: ( (118 Excellents x 5) + (37 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 165 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for East Dean Grange Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about East Dean Grange Care Home

What types of Care is East Dean Grange Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does East Dean Grange Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at East Dean Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is East Dean Grange Care Home to the centre of Eastbourne?

3.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact East Dean Grange Care Home to verify any information. View our terms and conditions. East Dean Grange Care Home has an Enhanced Service - more info.