Submit a Review for Grosvenor House
11/14 Grosvenor Gardens, St Leonards-on-Sea, TN38 0AE
View full details of Grosvenor HouseLatest Reviews for Grosvenor House
30 January 2026
Very satisfied with every aspect of Grosvenor House. We moved mum in there a few weeks ago and can't believe how happy she is. At last we feel mum is well cared for in every way, and we can relax knowing she is in safe hands. Mum had a medical problem shortly after moving in and the staff took
action immediately and continue very regular checks All the staff are kind, patient and professional. Because it is not a big corporate home, it's easy to get to know all of the staff by name, and feels very friendly and personal. She loves her really large sunny room with 'the best view in St Leonards' and the fact that she's got a lot of her furniture, so it looks and feels like home. The manager drove to Wiltshire to assess mum in person which was amazing. Her special dietary needs are always catered for and the food is very good. Communication is excellent, it's easy to call and speak to staff, and we feel well informed about everything that happens to mum. Couldn't be better!
20 January 2026
The home is very well run.
The staff are really caring and friendly.
My mother is very happy there and has been a resident for over a year.
The location and views are great.
The food is of a high quality and always well presented..
14 January 2026
The excellent staff at this home go above and beyond to meet my mum's needs. They are very caring and loving in their approach and visited my mum in hospital when she was admitted recently. All the staff have work extremely hard to meet my mum's care needs. She has communication difficulties
following a stroke and the whole team has worked together to provide a caring, homely environment and enable her to take part in all the home's many activities.
I would thoroughly recommend this care home to anyone looking for good quality, person centered care. It has good facilities and is part of Greensleeves Care which operates a number of care homes on a not for profit basis, so you can be confident that care of your loved one is the top priority. There is also the reassurance that Grosvenor House is part of a larger group of care homes, and has a Good CQC rating.
13 January 2026
Mum has been living at Grosvenor for over 7 years now and we have only experienced kind and considerate care. Nothing is too much trouble for the brilliant staff and we are always kept very well informed of how Mum is. This is invaluable to us as we live 150 miles away.
Mum's health has
deteriorated and she is now bed bound but the care is still so very caring and loving and they are doing all they can to make her comfortable.
I would have no hesitation in recommending Grosvenor to anyone.
Thank you all so much for everything you do. You are a great team.
08 January 2026
Through times of good health and when it has not been so bright, my mother-in-law has always received kind, sensitive and loving care. As family, we have also benefited from all the management and care team thinking of our needs too. From catering to housekeeping and from the care team to
entertainment, we are so pleased we selected Grosvenor House as the home from home.
08 January 2026
Mum has been a resident at the Grosvenor for 2 years. She chose the Grosvenor because her friend was also a resident and had been very happy here. During her stay mum has been treated with kindness and dignity. She says the food is always excellent. The views from her room are fabulous,
overlooking the south coast. The care home is clean and well run. The residents needs and wishes are prioritised. The staff are very kind and friendly. Many thanks to Mandy and her staff.
04 December 2025
My nan has been here since October. Despite her reservations regarding making the difficult move to a home she has been very pleasantly surprised. She tells me every visit how happy she is and that I couldn't have found her anywhere nicer! This is a massive relief to me! All the staff are amazing
and really do care. Nans room is very comfortable and spacious. She says the food is lovely and that they are always eating! A big thank you to Mandy and her team.
04 December 2025
Amazing place, amazing people! 10/10!
04 December 2025
We are so pleased that nan has settled in brilliantly in Grosvenor House. The staff are amazing! So caring and nothing is too much trouble. She was reluctant to go into a residential home but now wishes she'd done it years ago.
29 October 2024
My mother had been in Grosvenor House for four years. In this last year, she suffered ill health. First with Covid at the beginning of the year which we didn't expect her to survive at 97 but with the excellent care of the staff she recovered to enjoy the activities and outings around the garden.
Mum didn't really recover her appetite and slowly declined until eventually she could not eat or drink and was on palliative care. The staff were amazing and ensured she was comfortable at all times, treating her with dignity and respect even when she was unresponsive. Calling in medical staff to ensure she was pain-free. In the last days of Mum's life, I received incredible support from the home, nothing was too much trouble. I stayed with Mum for three days and nights. I couldn't recommend Grosvenor House more, brilliant.
25 September 2024
The is always a warm and friendly welcome from senior staff at reception and a willingness to discuss any issues or concerns. Whenever staff come into mom-in-law's room, they greet her with a smile and kindness, including the cleaners, laundry and maintenance staff as well as carers and she is
always treated with dignity and respect.
10 September 2024
My mother is well cared for and the staff communicate with her and are always aware of her needs. The home always appears clean and tidy and the dining area is well laid out and tables are easily accessible. Management staff can be readily available to answer any queries or problems with my mother's
care. There are problems at times with staffing and responses can be a little slow, a problem it would seem to be also in other care homes. A single left to serve all floors at times also seems rather inadequate.
21 March 2024
We have always found the staff very helpful and friendly and they interact with the residents well. There are always activities going on. The food is very good and menus are varied and interesting. The building is always spotlessly clean and has a fresh smell.
11 March 2024
My mother has only been in Grosvenor House for six weeks now, but she is settling in well and is joining in with activities. She has a lovely bright room with a fabulous view of the sea. The staff are very kind and helpful. I would have no hesitation in recommending this home.
11 March 2024
Visits to my sister are so infrequent that it is not possible for me to express any meaningful comment except to say that my sister always appears very satisfied with the home.
27 February 2024
My mother has been a resident for five years. She always looked well cared for and content. The rooms and communal areas are always clean and odourless (not always the case in other homes I have visited).
The staff are friendly and approachable, very easy to talk to. Mym always praises the care she
receives and appreciates the time they spend to chat to her.
Activities are well-organised and they are encouraged to join in. Mum became a little reclusive last year but with a chat with the staff, they encouraged her to join in which helped her immensely.
26 February 2024
Grosvenor House has provided excellent care for my dad. He has been there for 3 years and staff have enabled him to remain active and maintain his hobbies of gardening, jigsaws and scrabble, this has been so important him. He has been looked after by a team of caring, patient staff who have been
brilliant and I owe them a very big thank you.
15 February 2024
My mother has been at Grosvenor House for nearly a year now and is extremely contented and relaxed with her surroundings and with the care she receives from every level of the care team, from the manager down. Increasing mobility issues had made her almost a recluse, but now she has a range of
activities brought to her, whilst access to the park outside the door also provides her with a safe space in which to take herself for a walk and enjoy some fresh air. There will always be issues at this time of life, but each has been dealt with promptly and with great kindness.
23 October 2023
After a period of time having respite care here, my mother decided to return to continue to have residential care. She feels safe and well cared for. All the staff are extremely kind and attentive, they are always happy to please, nothing seems too much trouble. She has a lovely room, very bright
and a beautiful view of the sea.
14 September 2023
Grosvenor House has been a very positive experience for my mother. The support and care she has received whilst living there has been amazing. She has been rejuvenated whilst living there and leaving to relocate to be closer to family was an extremely hard decision to make. The staff from the top
down have such a warm, supported attitude to everyone, from residents to family members. We always felt welcomed when we popped in to see Mum. Mum was very happy living there and I would recommend Grosvenor House to everyone. We can't say thank you enough.
Latest Reviews for Grosvenor House
30 January 2026
Very satisfied with every aspect of Grosvenor House. We moved mum in there a few weeks ago and can't believe how happy she is. At last we feel mum is well cared for in every way, and we can relax knowing she is in safe hands. Mum had a medical problem shortly after moving in and the staff took
action immediately and continue very regular checks All the staff are kind, patient and professional. Because it is not a big corporate home, it's easy to get to know all of the staff by name, and feels very friendly and personal. She loves her really large sunny room with 'the best view in St Leonards' and the fact that she's got a lot of her furniture, so it looks and feels like home. The manager drove to Wiltshire to assess mum in person which was amazing. Her special dietary needs are always catered for and the food is very good. Communication is excellent, it's easy to call and speak to staff, and we feel well informed about everything that happens to mum. Couldn't be better!
20 January 2026
The home is very well run.
The staff are really caring and friendly.
My mother is very happy there and has been a resident for over a year.
The location and views are great.
The food is of a high quality and always well presented..
14 January 2026
The excellent staff at this home go above and beyond to meet my mum's needs. They are very caring and loving in their approach and visited my mum in hospital when she was admitted recently. All the staff have work extremely hard to meet my mum's care needs. She has communication difficulties
following a stroke and the whole team has worked together to provide a caring, homely environment and enable her to take part in all the home's many activities.
I would thoroughly recommend this care home to anyone looking for good quality, person centered care. It has good facilities and is part of Greensleeves Care which operates a number of care homes on a not for profit basis, so you can be confident that care of your loved one is the top priority. There is also the reassurance that Grosvenor House is part of a larger group of care homes, and has a Good CQC rating.
13 January 2026
Mum has been living at Grosvenor for over 7 years now and we have only experienced kind and considerate care. Nothing is too much trouble for the brilliant staff and we are always kept very well informed of how Mum is. This is invaluable to us as we live 150 miles away.
Mum's health has
deteriorated and she is now bed bound but the care is still so very caring and loving and they are doing all they can to make her comfortable.
I would have no hesitation in recommending Grosvenor to anyone.
Thank you all so much for everything you do. You are a great team.
08 January 2026
Through times of good health and when it has not been so bright, my mother-in-law has always received kind, sensitive and loving care. As family, we have also benefited from all the management and care team thinking of our needs too. From catering to housekeeping and from the care team to
entertainment, we are so pleased we selected Grosvenor House as the home from home.
08 January 2026
Mum has been a resident at the Grosvenor for 2 years. She chose the Grosvenor because her friend was also a resident and had been very happy here. During her stay mum has been treated with kindness and dignity. She says the food is always excellent. The views from her room are fabulous,
overlooking the south coast. The care home is clean and well run. The residents needs and wishes are prioritised. The staff are very kind and friendly. Many thanks to Mandy and her staff.
04 December 2025
My nan has been here since October. Despite her reservations regarding making the difficult move to a home she has been very pleasantly surprised. She tells me every visit how happy she is and that I couldn't have found her anywhere nicer! This is a massive relief to me! All the staff are amazing
and really do care. Nans room is very comfortable and spacious. She says the food is lovely and that they are always eating! A big thank you to Mandy and her team.
04 December 2025
Amazing place, amazing people! 10/10!
04 December 2025
We are so pleased that nan has settled in brilliantly in Grosvenor House. The staff are amazing! So caring and nothing is too much trouble. She was reluctant to go into a residential home but now wishes she'd done it years ago.
29 October 2024
My mother had been in Grosvenor House for four years. In this last year, she suffered ill health. First with Covid at the beginning of the year which we didn't expect her to survive at 97 but with the excellent care of the staff she recovered to enjoy the activities and outings around the garden.
Mum didn't really recover her appetite and slowly declined until eventually she could not eat or drink and was on palliative care. The staff were amazing and ensured she was comfortable at all times, treating her with dignity and respect even when she was unresponsive. Calling in medical staff to ensure she was pain-free. In the last days of Mum's life, I received incredible support from the home, nothing was too much trouble. I stayed with Mum for three days and nights. I couldn't recommend Grosvenor House more, brilliant.
25 September 2024
The is always a warm and friendly welcome from senior staff at reception and a willingness to discuss any issues or concerns. Whenever staff come into mom-in-law's room, they greet her with a smile and kindness, including the cleaners, laundry and maintenance staff as well as carers and she is
always treated with dignity and respect.
10 September 2024
My mother is well cared for and the staff communicate with her and are always aware of her needs. The home always appears clean and tidy and the dining area is well laid out and tables are easily accessible. Management staff can be readily available to answer any queries or problems with my mother's
care. There are problems at times with staffing and responses can be a little slow, a problem it would seem to be also in other care homes. A single left to serve all floors at times also seems rather inadequate.
21 March 2024
We have always found the staff very helpful and friendly and they interact with the residents well. There are always activities going on. The food is very good and menus are varied and interesting. The building is always spotlessly clean and has a fresh smell.
11 March 2024
My mother has only been in Grosvenor House for six weeks now, but she is settling in well and is joining in with activities. She has a lovely bright room with a fabulous view of the sea. The staff are very kind and helpful. I would have no hesitation in recommending this home.
11 March 2024
Visits to my sister are so infrequent that it is not possible for me to express any meaningful comment except to say that my sister always appears very satisfied with the home.
27 February 2024
My mother has been a resident for five years. She always looked well cared for and content. The rooms and communal areas are always clean and odourless (not always the case in other homes I have visited).
The staff are friendly and approachable, very easy to talk to. Mym always praises the care she
receives and appreciates the time they spend to chat to her.
Activities are well-organised and they are encouraged to join in. Mum became a little reclusive last year but with a chat with the staff, they encouraged her to join in which helped her immensely.
26 February 2024
Grosvenor House has provided excellent care for my dad. He has been there for 3 years and staff have enabled him to remain active and maintain his hobbies of gardening, jigsaws and scrabble, this has been so important him. He has been looked after by a team of caring, patient staff who have been
brilliant and I owe them a very big thank you.
15 February 2024
My mother has been at Grosvenor House for nearly a year now and is extremely contented and relaxed with her surroundings and with the care she receives from every level of the care team, from the manager down. Increasing mobility issues had made her almost a recluse, but now she has a range of
activities brought to her, whilst access to the park outside the door also provides her with a safe space in which to take herself for a walk and enjoy some fresh air. There will always be issues at this time of life, but each has been dealt with promptly and with great kindness.
23 October 2023
After a period of time having respite care here, my mother decided to return to continue to have residential care. She feels safe and well cared for. All the staff are extremely kind and attentive, they are always happy to please, nothing seems too much trouble. She has a lovely room, very bright
and a beautiful view of the sea.
14 September 2023
Grosvenor House has been a very positive experience for my mother. The support and care she has received whilst living there has been amazing. She has been rejuvenated whilst living there and leaving to relocate to be closer to family was an extremely hard decision to make. The staff from the top
down have such a warm, supported attitude to everyone, from residents to family members. We always felt welcomed when we popped in to see Mum. Mum was very happy living there and I would recommend Grosvenor House to everyone. We can't say thank you enough.