Grosvenor House

I have visited a family friend a number of times at Grosvenor House. Each time I have been I have been impressed with so many aspects of the service provided. Any member of staff who I have had any interaction with has been incredibly friendly, polite and helpful. They have frequently stopped tasks they are doing to assist me and to ensure I know where I'm going. What I have seen of the home is always very clean and well maintained. I can see the improvement in the person I visit in terms of both her physical and emotional well- being. She is clearly happy there and enjoys the variety of activities on offer. There have been occasions when staff have needed to access her room during my visit and each time I have noted how respectful they are in the way they talk to my friend and myself. The home has a very welcoming atmosphere and it is evident that the staff work as a team.

My stay at Grosvenor House following a hip replacement operation was my first experience of staying in a care home although I have been to numerous care homes in the Hastings area playing the piano for a local choir. All of the staff were friendly and encouraging during my recovery. It is a good location with sea views and adjacent gardens. I was really pleased that my dog was able to come into the home with a visitor and she was enthusiastically welcomed by staff. Requests for help were always responded to promptly at any time of the day or night. I would have no hesitation in recommending Grosvenor House.

My Mum has recently been In for respite the care she has received has been exceptional. All the staff are kind, helpful, friendly and caring. The home has a wonderful homely feel to it. The food and cleanliness of the home is excellent. There is always something to do each day to keep them occupied. I would recommend the home to family and friends. My Mums stay was good for her and she would go back in the future.

Very satisfied with every aspect of Grosvenor House. We moved mum in there a few weeks ago and can't believe how happy she is. At last we feel mum is well cared for in every way, and we can relax knowing she is in safe hands. Mum had a medical problem shortly after moving in and the staff took action immediately and continue very regular checks All the staff are kind, patient and professional. Because it is not a big corporate home, it's easy to get to know all of the staff by name, and feels very friendly and personal. She loves her really large sunny room with 'the best view in St Leonards' and the fact that she's got a lot of her furniture, so it looks and feels like home. The manager drove to Wiltshire to assess mum in person which was amazing. Her special dietary needs are always catered for and the food is very good. Communication is excellent, it's easy to call and speak to staff, and we feel well informed about everything that happens to mum. Couldn't be better!

The food is of a high quality and always well presented..

I would thoroughly recommend this care home to anyone looking for good quality, person centered care. It has good facilities and is part of Greensleeves Care which operates a number of care homes on a not for profit basis, so you can be confident that care of your loved one is the top priority. There is also the reassurance that Grosvenor House is part of a larger group of care homes, and has a Good CQC rating.

Thank you all so much for everything you do. You are a great team.

Through times of good health and when it has not been so bright, my mother-in-law has always received kind, sensitive and loving care. As family, we have also benefited from all the management and care team thinking of our needs too. From catering to housekeeping and from the care team to entertainment, we are so pleased we selected Grosvenor House as the home from home.

Mum has been a resident at the Grosvenor for 2 years. She chose the Grosvenor because her friend was also a resident and had been very happy here. During her stay mum has been treated with kindness and dignity. She says the food is always excellent. The views from her room are fabulous, overlooking the south coast. The care home is clean and well run. The residents needs and wishes are prioritised. The staff are very kind and friendly. Many thanks to Mandy and her staff.

My nan has been here since October. Despite her reservations regarding making the difficult move to a home she has been very pleasantly surprised. She tells me every visit how happy she is and that I couldn't have found her anywhere nicer! This is a massive relief to me! All the staff are amazing and really do care. Nans room is very comfortable and spacious. She says the food is lovely and that they are always eating! A big thank you to Mandy and her team.

Amazing place, amazing people! 10/10!

We are so pleased that nan has settled in brilliantly in Grosvenor House. The staff are amazing! So caring and nothing is too much trouble. She was reluctant to go into a residential home but now wishes she'd done it years ago.

My mother had been in Grosvenor House for four years. In this last year, she suffered ill health. First with Covid at the beginning of the year which we didn't expect her to survive at 97 but with the excellent care of the staff she recovered to enjoy the activities and outings around the garden. Mum didn't really recover her appetite and slowly declined until eventually she could not eat or drink and was on palliative care. The staff were amazing and ensured she was comfortable at all times, treating her with dignity and respect even when she was unresponsive. Calling in medical staff to ensure she was pain-free. In the last days of Mum's life, I received incredible support from the home, nothing was too much trouble. I stayed with Mum for three days and nights. I couldn't recommend Grosvenor House more, brilliant.

The is always a warm and friendly welcome from senior staff at reception and a willingness to discuss any issues or concerns. Whenever staff come into mom-in-law's room, they greet her with a smile and kindness, including the cleaners, laundry and maintenance staff as well as carers and she is always treated with dignity and respect.

My mother is well cared for and the staff communicate with her and are always aware of her needs. The home always appears clean and tidy and the dining area is well laid out and tables are easily accessible. Management staff can be readily available to answer any queries or problems with my mother's care. There are problems at times with staffing and responses can be a little slow, a problem it would seem to be also in other care homes. A single left to serve all floors at times also seems rather inadequate.

We have always found the staff very helpful and friendly and they interact with the residents well. There are always activities going on. The food is very good and menus are varied and interesting. The building is always spotlessly clean and has a fresh smell.

My mother has only been in Grosvenor House for six weeks now, but she is settling in well and is joining in with activities. She has a lovely bright room with a fabulous view of the sea. The staff are very kind and helpful. I would have no hesitation in recommending this home.

Visits to my sister are so infrequent that it is not possible for me to express any meaningful comment except to say that my sister always appears very satisfied with the home.

Activities are well-organised and they are encouraged to join in. Mum became a little reclusive last year but with a chat with the staff, they encouraged her to join in which helped her immensely.

Grosvenor House has provided excellent care for my dad. He has been there for 3 years and staff have enabled him to remain active and maintain his hobbies of gardening, jigsaws and scrabble, this has been so important him. He has been looked after by a team of caring, patient staff who have been brilliant and I owe them a very big thank you.