Grosvenor House

11/14 Grosvenor Gardens, St Leonards-on-Sea TN38 0AE
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9.7 72 Reviews
  • Grosvenor House, St Leonards-on-Sea
Grosvenor House is a leading not-for-profit retirement home in the seaside town of St Leonards-on-Sea. Rated Good by the CQC (October 2017), the home is a converted hotel offering person-centred residential and respite care.

Part of Greensleeves Care, a UK care charity focused on people rather than profit, Grosvenor House provides award-winning support, beginning with flexible trial stays to ease the transition into care. Residents are also reassured by Greensleeves’ Home for Life promise, ensuring no one is asked to leave if their funds run out.

Overlooking the coastline, many bedrooms enjoy sea views, and its location near Hastings and Bexhill allows residents to enjoy cultural attractions such as Hastings Contemporary Museum and Alexandra Park. The 21 large, fully furnished bedrooms include ensuite wet rooms, and residents are encouraged to personalise their spaces with pictures, ornaments, or small furniture to feel at home.

The home features an onsite hair and beauty salon, encouraging residents to look and feel their best. Daily activities and social events offer opportunities to try new hobbies, pursue familiar interests, and foster friendships. Communal facilities such as the patio, lounges, and shop create a vibrant, supportive environment.

Mealtimes are central to life at Grosvenor House. The in-house chef caters to individual tastes and dietary needs, ensuring dining is both enjoyable and inclusive.

The care team brings extensive experience, led by the Registered Manager, who has served for over a decade alongside a longstanding team. The Family Liaison Manager provides further support, welcoming families and guiding them through the process of choosing care.

Grosvenor House’s trusted and dedicated team ensures every resident feels valued and supported, from the moment they begin considering care through every stage of their journey.
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Care Provided by Grosvenor House

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1312 – £1918
  • RESPITE Self-Funded Residential Care: £1312 – £1918

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Grosvenor House to find out the exact price for your requirements.

Contact Grosvenor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Grosvenor House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Amanda Newport (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (29)

Visiting

  • There are no restrictions on visiting and spending time with them.

Parking

  • There is plenty of free on-street parking with no restrictions

Grosvenor House Reviews (72)

9.7

Grosvenor House has a Review Score of 9.7 (9.655) out of 10, based on 17 reviews in the last 2 years.
Over all time Grosvenor House has 72 reviews.

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Reviewer Connection to Grosvenor House
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Review from Kevin W (Son of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is very well run.
The staff are really caring and friendly.
My mother is very happy there and has been a resident for over a year.
The location and views are great.
The food is of a high quality and always well presented..
Reply from Amanda Newport, Manager at Grosvenor HouseThank for your kind words. It is a pleasure to have mum stay with us
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Review from Martin J (Son of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The excellent staff at this home go above and beyond to meet my mum's needs. They are very caring and loving in their approach and visited my mum in hospital when she was admitted recently. All the staff have work extremely hard to meet my mum's care needs. She has communication difficulties following
a stroke and the whole team has worked together to provide a caring, homely environment and enable her to take part in all the home's many activities.
I would thoroughly recommend this care home to anyone looking for good quality, person centered care. It has good facilities and is part of Greensleeves Care which operates a number of care homes on a not for profit basis, so you can be confident that care of your loved one is the top priority. There is also the reassurance that Grosvenor House is part of a larger group of care homes, and has a Good CQC rating.
Reply from Amanda Newport, Manager at Grosvenor HouseIt is a pleasure to have your mum stay with us. Thanks to you communication has been easier due to the support you gave/give especially when she first arrived with us.
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Review from Linda H (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at Grosvenor for over 7 years now and we have only experienced kind and considerate care. Nothing is too much trouble for the brilliant staff and we are always kept very well informed of how Mum is. This is invaluable to us as we live 150 miles away.
Mum's health has deteriorated
and she is now bed bound but the care is still so very caring and loving and they are doing all they can to make her comfortable.
I would have no hesitation in recommending Grosvenor to anyone.
Thank you all so much for everything you do. You are a great team.
Reply from Amanda Newport, Manager at Grosvenor HouseThank you for your kind words. Living far away from your loved ones is not easy. I will express your thanks to all the team.
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Review from Chris H (Son-in-law of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Through times of good health and when it has not been so bright, my mother-in-law has always received kind, sensitive and loving care. As family, we have also benefited from all the management and care team thinking of our needs too. From catering to housekeeping and from the care team to entertainment,
we are so pleased we selected Grosvenor House as the home from home.
Reply from Amanda Newport, Manager at Grosvenor HouseThank you Chris for your kind words. Much appreciate and we are thankful to have your mother-in-law stay with us.
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Review from Sonia B (Daughter of Resident) published on 8 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at the Grosvenor for 2 years. She chose the Grosvenor because her friend was also a resident and had been very happy here. During her stay mum has been treated with kindness and dignity. She says the food is always excellent. The views from her room are fabulous, overlooking
the south coast. The care home is clean and well run. The residents needs and wishes are prioritised. The staff are very kind and friendly. Many thanks to Mandy and her staff.
Reply from Amanda Newport, Manager at Grosvenor HouseThank you Sonia for your kind words. It is a pleasure to have mum stay with us.
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Review from Paula B (Granddaughter of Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been here since October. Despite her reservations regarding making the difficult move to a home she has been very pleasantly surprised. She tells me every visit how happy she is and that I couldn't have found her anywhere nicer! This is a massive relief to me! All the staff are amazing and
really do care. Nans room is very comfortable and spacious. She says the food is lovely and that they are always eating! A big thank you to Mandy and her team.
Reply from Amanda Newport, Manager at Grosvenor HouseThank you Paula for your lovely comments. Nan has settled so well and it is as though she has been with us along time.
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Review from James W (Son of Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing place, amazing people! 10/10!
Reply from Amanda Newport, Manager at Grosvenor HouseThank you for your comment. We feel very humbled and pleased to have your loved one stay with us.
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Review from S S (Grandson of Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so pleased that nan has settled in brilliantly in Grosvenor House. The staff are amazing! So caring and nothing is too much trouble. She was reluctant to go into a residential home but now wishes she'd done it years ago.
Reply from Amanda Newport, Manager at Grosvenor HouseNan has settled so well and has become a big part in the Grosvenor family and we feel honoured that she chose to reside with us.
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Review from J B (Daughter of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had been in Grosvenor House for four years. In this last year, she suffered ill health. First with Covid at the beginning of the year which we didn't expect her to survive at 97 but with the excellent care of the staff she recovered to enjoy the activities and outings around the garden. Mum
didn't really recover her appetite and slowly declined until eventually she could not eat or drink and was on palliative care. The staff were amazing and ensured she was comfortable at all times, treating her with dignity and respect even when she was unresponsive. Calling in medical staff to ensure she was pain-free. In the last days of Mum's life, I received incredible support from the home, nothing was too much trouble. I stayed with Mum for three days and nights. I couldn't recommend Grosvenor House more, brilliant.
Reply from Amanda Newport, Manager at Grosvenor HouseIt has been a pleasure and an honour to have Mum stay with us and getting to know you and the family. At Grosvenor, we strive to give the best personal, individual care to our residents and I am overwhelmed by the comments you have made. The support you have given the home has been amazing and we thank you for that.
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Review from H Y (Daughter-in-law of Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The is always a warm and friendly welcome from senior staff at reception and a willingness to discuss any issues or concerns. Whenever staff come into mom-in-law's room, they greet her with a smile and kindness, including the cleaners, laundry and maintenance staff as well as carers and she is always
treated with dignity and respect.
Reply from Amanda Newport, Manager at Grosvenor HouseThank you for a lovely review. We always endeavour to use dignity and respect at all times and try to make the home feel warm and friendly.
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Review from T F (Son of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is well cared for and the staff communicate with her and are always aware of her needs. The home always appears clean and tidy and the dining area is well laid out and tables are easily accessible. Management staff can be readily available to answer any queries or problems with my mother's
care. There are problems at times with staffing and responses can be a little slow, a problem it would seem to be also in other care homes. A single left to serve all floors at times also seems rather inadequate.
Reply from Amanda Newport, Manager at Grosvenor HouseThank you for your kind review, I am delighted that you feel your mother is well cared for at Grosvenor House and that staff are always aware of her needs. I’m also pleased that you have found the home accessible and well presented. I am sorry that you feel staff response times have been slow on occasion - I will certainly look into this for you. I’m sure there have been times where the team have been busy but would like to reassure you that we are very lucky at Grosvenor House to have a fully staffed team, and pride ourselves on never having to run with less staff than required. Regarding the lift, we have explored the possibility of installing a second one, but unfortunately the building is unable to accommodate another. As ever, I’m here to discuss any queries you might have.
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Review from John G (Son of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always found the staff very helpful and friendly and they interact with the residents well. There are always activities going on. The food is very good and menus are varied and interesting. The building is always spotlessly clean and has a fresh smell.
Reply from Amanda Newport, Manager at Grosvenor HouseWe endeavour to look at and improve on activities for which all residents like and when weather permits lovely walks around the park and sea front. We have season menus for which residents have a say on what they would like to see on them. Thank you for your kind remarks.
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Review from Katrina H (Daughter of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has only been in Grosvenor House for six weeks now, but she is settling in well and is joining in with activities. She has a lovely bright room with a fabulous view of the sea. The staff are very kind and helpful. I would have no hesitation in recommending this home.
Reply from Amanda Newport, Manager at Grosvenor HouseThank you for your lovely comment. We are glad Mum is settling well and enjoying her stay.
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Review from M W (Brother of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visits to my sister are so infrequent that it is not possible for me to express any meaningful comment except to say that my sister always appears very satisfied with the home.
Reply from Amanda Newport, Manager at Grosvenor HouseIt is a pleasure having your sister stay with us, and nice to see you when you bring her paper.
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Review from C P (Daughter of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for five years. She always looked well cared for and content. The rooms and communal areas are always clean and odourless (not always the case in other homes I have visited).
The staff are friendly and approachable, very easy to talk to. Mym always praises the care she
receives and appreciates the time they spend to chat to her.
Activities are well-organised and they are encouraged to join in. Mum became a little reclusive last year but with a chat with the staff, they encouraged her to join in which helped her immensely.
Reply from Amanda Newport, Manager at Grosvenor HouseThank you for your kind review. It is really good to see Mum back out and joining in with activities, especially when it is a cooking activity as it always brings back memories.
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Review from Julia D (Daughter of Resident) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grosvenor House has provided excellent care for my dad. He has been there for 3 years and staff have enabled him to remain active and maintain his hobbies of gardening, jigsaws and scrabble, this has been so important him. He has been looked after by a team of caring, patient staff who have been brilliant
and I owe them a very big thank you.
Reply from Amanda Newport, Manager at Grosvenor HouseThank you for your lovely comments. Dad has a very good eye when it comes to jigsaws, especially when completing the 3D ones. We are really pleased that he's able to maintain his hobbies. He also plays an active role in the activity and gardening meetings. It's hard to believe it has been 3 years already, time goes by so quickly.
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Review from M R (Daughter of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Grosvenor House for nearly a year now and is extremely contented and relaxed with her surroundings and with the care she receives from every level of the care team, from the manager down. Increasing mobility issues had made her almost a recluse, but now she has a range of activities
brought to her, whilst access to the park outside the door also provides her with a safe space in which to take herself for a walk and enjoy some fresh air. There will always be issues at this time of life, but each has been dealt with promptly and with great kindness.
Reply from Amanda Newport, Manager at Grosvenor HouseWe are really pleased mum has settled well here at Grosvenor House. Weather permitting Mum is one of the first to go around the park or for a walk down the shops, which she thoroughly enjoys. Thank you for your lovely review it means a lot to us.
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Review from F S (Daughter of Resident) published on 23 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
After a period of time having respite care here, my mother decided to return to continue to have residential care. She feels safe and well cared for. All the staff are extremely kind and attentive, they are always happy to please, nothing seems too much trouble. She has a lovely room, very bright and
a beautiful view of the sea.
Reply from Amanda Newport, Manager at Grosvenor HouseWe are pleased to have Mum back here with us at Grosvenor and that she feels safe and well cared for. Mum has a good sense of humour and has staff and residents laughing. We are glad she likes her room with the view. It is always a pleasure to see you, your sister and the family.
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Review from H B (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grosvenor House has been a very positive experience for my mother. The support and care she has received whilst living there has been amazing. She has been rejuvenated whilst living there and leaving to relocate to be closer to family was an extremely hard decision to make. The staff from the top down
have such a warm, supported attitude to everyone, from residents to family members. We always felt welcomed when we popped in to see Mum. Mum was very happy living there and I would recommend Grosvenor House to everyone. We can't say thank you enough.
Reply from Amanda Newport, Manager at Grosvenor HouseIt has been a pleasure having your mother stay with us at Grosvenor House. She has been an inspiration with fundraising and bringing in new ideas for us with regards to activities, which we without doubt will carry on. We wish Mum well and all the best in her new location and venture. It has been lovely meeting you and the family and wish you well.
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Review from Lois L (Daughter-in-law of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very lucky to have been given a place in this care home. The staff are kind, caring and extremely hard working. The management is always available; they respond quickly to any query and go out of their way to be helpful and supportive. It is a pity I cannot use names as there are several members
of staff and management who have gone above and beyond the call of duty. My thanks to everyone concerned. My family and I are extremely grateful.
Reply from Amanda Newport, Manager at Grosvenor HouseOur motto is to always have an open-door policy, so concerns or queries can be dealt with without delay where possible. We are not only here to care for and support your loved ones but to support your family as well. Thank you, Lois, for a glowing review and I will pass your comments on to the staff.
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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.730 for Grosvenor House is calculated as follows: ( (154 Excellents x 5) + (45 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 204 Ratings = 4.73
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Grosvenor House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (16)

Meet the Team (2)

Amanda

Amanda Newport

Job Title: Home Manager Joined: 2016

Hello, my name is Amanda Newport and I am the Home Manager of Grosvenor House. At Grosvenor House, our aim is to make living in the home a warm, positive experience for all of our residents, families and staff. Together with my team, we ensure that all our residents are treated with respect, dignity and as individuals.
We encourage residents to maximise on their abilities and assist them with their respective needs.


We have an open door approach, even if it is just someone dropping in to see what we are all about.

Corrina

Corrina

Job Title: Head Chef Joined: 2017

I have worked at Grosvenor House since 2016 and in the catering industry since I was 17 years old.


In my working career, I have had the opportunity of both integrating in a front of house manner with the public and also behind the scenes preparing and designing original and nutritious menus. Grosvenor House I am delighted to say fulfils both of these passions and hence provides me with immense job satisfaction.

Frequently Asked Questions about Grosvenor House

What types of Care is Grosvenor House registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Grosvenor House have?

There are 33 Single Rooms.

What are the Facilities & Services at Grosvenor House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grosvenor House to the centre of St Leonards-on-Sea?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grosvenor House to verify any information. View our terms and conditions. Grosvenor House has an Enhanced Service - more info.