11/14 Grosvenor Gardens, St Leonards-on-Sea TN38 0AE
Grosvenor House care home near Hastings is the friendliest and most welcoming residential care home for older people in the St Leonards-on-Sea area in East Sussex. With its character, charm and traditional seaside hotel feel the stunning sea views enchant the residents and visitors alike.
With half the rooms overlooking the famous bowls-club and the majority of all rooms enjoying sea views residents often say they feel like they are on holiday with support and care from a loving and conscientious care team. The combination of this exceptional care and therapeutic sea air often sees residents recovering and making excellent improvements.
Grosvenor House is proud of the positive lifestyles that the residents enjoy in a beautiful building that reflects the charm and history of the seaside holiday traditionally enjoyed by so many of this generation.
The spacious bedrooms, en-suite wet rooms and private sea views ensure residents immediately fall in love with the Grosvenor House and settle in quickly. The team believe in magical moments delivered every day and meaningful activities; the residents have all led interesting and varied lives and that is always respected.
Grosvenor House is part of Greensleeves Care which is a highly respected not-for-profit organisation that exists solely to make the lives of older people better. With no shareholders or owners all the money received in donations or resident fees is reinvested back into the homes and in making the lives of our residents great.
Many people want to retire to the seaside and Grosvenor House provides a high quality of life and great care for people in East Sussex.
Group: Greensleeves Care
Person in charge: Amanda Newport (Home Manager)
Local Authority / Social Services: East Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 33 Service Users
Registered Care Categories*: No Medical Intervention • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Private & local authority. Ages 65+.
Single Rooms: 33
Shared Rooms: 0
Rooms with ensuite WC: 30
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Situated on the main coast road A259. Nearest national railway station is West St. Leonards. Bus route 98 & 99 bus stop situated right outside the home.
Visiting:
There are no restrictions on visiting and spending time with them.
Parking:
There is plenty of free on-street parking with no restrictions
Latest Care Quality Commission* Report on Grosvenor House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9 (maximum of 10) for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Grosvenor House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.275 for Grosvenor House is calculated as follows: ( (82 Excellents x 5) + (66 Goods x 4) + (27 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 178 Ratings = 4.275
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.758 Points relating to the number of positive Reviews for Grosvenor House is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6.6 Target = 0.758
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Grosvenor House has a Review Score of 9 (9.033) from 15 Reviews
Review submitted from a Postal Card by Gina N (Daughter of Resident) on Friday 20 April 2018. Relates to March 2018.
My Mother moved into Grosvenor House in May 2017. She has settled in very well and is extremely happy there which has taken a lot of pressure off of myself and siblings. The staff are all caring and friendly. I can't recommend the home highly enough. Thank you.
How likely would you be to recommend Grosvenor House? Extremely Likely
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Review submitted from a Postal Card by J W (Daughter of Resident) on Wednesday 11 April 2018. Relates to March 2018.
Grosvenor House is a very pleasant care home and the staff are extremely caring. The home is situated in a very pleasant part of Hastings overlooking the sea.
Activities, when arranged, are very good and varied. Being not too big, the home has a friendly family feel.
How likely would you be to recommend Grosvenor House? Extremely Likely
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Review submitted from a Postal Card by Rosemary F (Daughter of Resident) on Tuesday 1 August 2017. Relates to July 2017.
My mother became a resident at short notice after she had a stroke following my father's death.
The staff were very professional, but also kind and helpful. The care provided enabled my mother to feel safe at a difficult time. It is amazing how quickly she has settled into her new home. Staff have helped her to feel positive about the future and ensured that she feels valued and able to continue to make a contribution to society. We are very pleased to have found Grosvenor House.
How likely would you be to recommend Grosvenor House? Extremely Likely
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Review submitted from a Postal Card by Eric R (Resident) on Friday 26 May 2017. Relates to May 2017.
I am extremely happy with the care and attention I have received since I entered the home.
How likely would you be to recommend Grosvenor House? Extremely Likely
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Review submitted from a Postal Card by Pamela H (Resident) on Wednesday 24 May 2017. Relates to May 2017.
I came for 2 weeks respite having lost my husband in February 2017. We had both been to Grosvenor House on many occasions entertaining with handbells. My eyesight was not good and various other health problems, I have decided to take up permanent residence. I also have several friends here.
How likely would you be to recommend Grosvenor House? Extremely Likely
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Review submitted from a Postal Card by Jeremy J (Son of Resident) on Thursday 16 March 2017. Relates to February 2017.
My brother and I found ourselves needing to find a care home for our dad, who had just turned 90 years old. We consider ourselves very fortunate to have found Grosvenor House. It is situated on the sea front with magnificent views of the channel to the east and towards Beachy Head to the west. Dad has been there now for 3 months and both he and we are more than happy with his new home. The manager and all the staff, without exception, are always cheerful and attentive and the food is of a very high standard. The rooms are very comfortable and there is frequent entertainment arranged for the residents.
How likely would you be to recommend Grosvenor House? Extremely Likely
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Review submitted from a Postal Card by Alan S (Husband of Resident) on Wednesday 28 December 2016. Relates to November 2016.
The agency staff left a lot to be desired and unfortunately I had a lot of agency staff during my stay. Many of them were not trained and did not understand English.
The regular staff were in the main, kind, considerate and very helpful.
How likely would you be to recommend Grosvenor House? Likely
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Review submitted from a Postal Card by Elizabeth D (Power of Attorney Solicitor of Resident) on Thursday 21 July 2016. Relates to May 2016.
I have always thought that the home has a very welcoming feel to it and I have been particularly impressed with the nurse/manager/owner and the care he showed the resident when I had a long discussion with him.
How likely would you be to recommend Grosvenor House? Extremely Likely
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Review submitted from a Postal Card by Marion H (Cousin of Resident) on Wednesday 6 July 2016. Relates to June 2016.
I can only speak from limited experience over the past few months. During this period I have been well looked after. On the whole the food is satisfactory and the staff very helpful and courteous.
How likely would you be to recommend Grosvenor House? Likely
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Review submitted from a Postal Card by Richard S (Son of Resident) on Wednesday 29 June 2016. Relates to June 2016.
My father is very happy at the care home but there are some issues which are a little worrying:
1) No sufficient attention paid to his 2 hearing aids so that on a number of occasions he has not had one hearing aid working and as he is profoundly hard of hearing he cannot participate in anything.
- Have been some problems regarding his 2 pairs of glasses so that he could not use them.
- In a recent residents meeting no thought had been given to those with hearing problems so that my father heard nothing.
2. A recent huge increase of >10% was not properly or fully explained and when I insisted on an explanation the facts were not disclosed.
How likely would you be to recommend Grosvenor House? Extremely Likely
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Anna Kleinman, Marketing & Communications Manager at Grosvenor House responded to this review on 11 Jul 2016:
New Home Manager at Grosvenor House contacted the relative regarding the feedback left by the relative and found out that this comment relates to the previous management team (who no longer work at Grosvenor House) and since then all the issues mentioned in the comment have been addressed.
Review submitted from a Postal Card by Peter B (Son of Resident) on Tuesday 28 June 2016. Relates to May 2016.
New management just taken over, many plans to improve standards. Too early to say yet but it's looking very promising.
How likely would you be to recommend Grosvenor House? Likely
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Review submitted from a Postal Card by Keith F (Resident) on Monday 27 June 2016. Relates to June 2016.
After living by myself in a bungalow for 30 years it takes some adjusting to life in a care home, this is the only home I have been in so I cannot give a view through experience of the home.
How likely would you be to recommend Grosvenor House? Extremely Likely
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Review submitted from a Website Submission by Anthony G (Son of Resident) on Monday 13 June 2016. Relates to April 2016.
Grosvenor House is top of our list for the understanding it shows of the elderly, the activities, the garden and close proximity to the seafront! Mom had been there for six years before her demise. They are inclusive of all residents and the activities are second to none. They also make full use of the lovely garden. The stimulation, I feel sure enhanced her quality of life. They looked after Mom so well. I could turn up on the doorstep any time, they were so friendly and welcoming, always made time and a cuppa for you.
I am full of gratitude to the staff I never had to worry about Mom. I knew she was in such good hands. The staff are brilliant and they are on to any matter of concern immediately. Mom was always nicely dressed, hair done too. She was never lonely or bored, but could still have her quiet time if she wished. I have saved many photos of my Mom looking involved. Mom was always happy, but she did enjoy a good grumble too! This is a CARE home in the true sense of the word.
How likely would you be to recommend Grosvenor House? Extremely Likely
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Review submitted from a Postal Card by Sylvia (Resident) on Wednesday 2 March 2016. Relates to July 2015.
I stayed at Grosvenor House for 3 weeks respite care while my husband/ carer was abroad dealing with a medical emergency concerning another member of the family. I was made to feel very welcome and was well cared for throughout my stay. Administration of my medication relating to a number of conditions including diabetes (insulin dependant) was very carefully monitored and supervised. All the staff were very considerate and helpful.
How likely would you be to recommend Grosvenor House? Extremely Likely
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Review submitted from a Postal Card by Jackie E (Wife of Resident) on Wednesday 27 January 2016. Relates to January 2016.
My husband was accommodated in a well furnished room with all facilities. He was very impressed with the standard of care and food. All staff are friendly, caring and attentive. We have no hesitation with recommending Grosvenor House to our friends who may require respite at permanent care in the future. Might I suggest day respite to be considered by your company for carers like myself who occasionally need to socialise e.g. lunch on a day out with friends and can relax knowing our changes are being well cared for. Also a pressure mat would be useful for patients to be available during the night if they are immobile.
How likely would you be to recommend Grosvenor House? Extremely Likely
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3 Bed Vacancies
posted 26 Mar 2018
We have 3 beautiful single rooms with en-suite wet rooms and stunning sea views are now available.
February 2018
April 2017
February 2016
October 2014
September 2014
October 2013
Job Title: Home Manager
Joined: 2016
Description:
Hello, my name is Amanda Newport and I am the Home Manager of Grosvenor House. At Grosvenor House our aim is to make living in the home a warm, positive experience for all of our residents, families and staff. Together with my team, we ensure that all our residents are treated with respect, dignity and as individuals.
We encourage residents to maximise on their abilities and assist them with their respective needs.
We have an open door approach, even if it is just someone dropping in to see what we are all about.
There are currently no Care Home Idol entrants who have performed at Grosvenor House