Grosvenor House

11/14 Grosvenor Gardens, St Leonards-on-Sea TN38 0AE
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9.7 73 Reviews
  • Grosvenor House, St Leonards-on-Sea
Grosvenor House is a leading not-for-profit retirement home in the seaside town of St Leonards-on-Sea. Rated Good by the CQC (October 2017), the home is a converted hotel offering person-centred residential and respite care.

Part of Greensleeves Care, a UK care charity focused on people rather than profit, Grosvenor House provides award-winning support, beginning with flexible trial stays to ease the transition into care. Residents are also reassured by Greensleeves’ Home for Life promise, ensuring no one is asked to leave if their funds run out.

Overlooking the coastline, many bedrooms enjoy sea views, and its location near Hastings and Bexhill allows residents to enjoy cultural attractions such as Hastings Contemporary Museum and Alexandra Park. The 21 large, fully furnished bedrooms include ensuite wet rooms, and residents are encouraged to personalise their spaces with pictures, ornaments, or small furniture to feel at home.

The home features an onsite hair and beauty salon, encouraging residents to look and feel their best. Daily activities and social events offer opportunities to try new hobbies, pursue familiar interests, and foster friendships. Communal facilities such as the patio, lounges, and shop create a vibrant, supportive environment.

Mealtimes are central to life at Grosvenor House. The in-house chef caters to individual tastes and dietary needs, ensuring dining is both enjoyable and inclusive.

The care team brings extensive experience, led by the Registered Manager, who has served for over a decade alongside a longstanding team. The Family Liaison Manager provides further support, welcoming families and guiding them through the process of choosing care.

Grosvenor House’s trusted and dedicated team ensures every resident feels valued and supported, from the moment they begin considering care through every stage of their journey.
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Care Provided by Grosvenor House

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1312 – £1918
  • RESPITE Self-Funded Residential Care: £1312 – £1918

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Grosvenor House to find out the exact price for your requirements.

Contact Grosvenor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Grosvenor House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Amanda Newport (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (29)

Visiting

  • There are no restrictions on visiting and spending time with them.

Parking

  • There is plenty of free on-street parking with no restrictions

Grosvenor House Reviews (73)

9.7

Grosvenor House has a Review Score of 9.7 (9.695) out of 10, based on 18 reviews in the last 2 years.
Over all time Grosvenor House has 73 reviews.

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Reviewer Connection to Grosvenor House
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Review from Lois L (Daughter-in-law of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very lucky to have been given a place in this care home. The staff are kind, caring and extremely hard working. The management is always available; they respond quickly to any query and go out of their way to be helpful and supportive. It is a pity I cannot use names as there are several members
of staff and management who have gone above and beyond the call of duty. My thanks to everyone concerned. My family and I are extremely grateful.
Reply from Amanda Newport, Manager at Grosvenor HouseOur motto is to always have an open-door policy, so concerns or queries can be dealt with without delay where possible. We are not only here to care for and support your loved ones but to support your family as well. Thank you, Lois, for a glowing review and I will pass your comments on to the staff.
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Review from Gina N (Daughter of Resident) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grosvenor House is a wonderful care home. All the staff are extremely friendly, caring and very helpful. Every day there is always some sort of activity going on from baking cakes, knitting club, bingo, chair aerobics and a lot more. I have always found the manager’s door is always open for any concerns
you have or just for a little chat. My mum was very happy there, I would be happy to recommend it to anyone - you won’t be disappointed!
Reply from Amanda Newport, Manager at Grosvenor HouseIt was an absolute pleasure to care for Mum. She was a lovely lady, full of character, we miss her dearly. May I say what a pleasure it has been to have known you and the family. A family to be proud of.
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Review from R Y (Son of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum only recently moved to Grosvenor House and the staff have worked very hard to help her settle into her new surroundings. Always a welcoming reception when we visit.
Reply from Amanda Newport, Manager at Grosvenor HouseThank you for your review. It's a pleasure to have Mum staying with us and I hope she will be happy at Grosvenor House.
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Review from Linda H (Daughter of Resident) published on 20 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Grosvenor House after several hospital stays. It has taken her a while to settle in but the staff always keep us well informed and if a doctor visits they let us know the outcome immediately.
She has a lovely room overlooking the bowling green with sea views. The rooms are well decorated,
very clean and tidy. The staff are all very friendly, kind and caring.
Reply from Amanda Newport, Manager at Grosvenor HouseThank you so much for a lovely review. We are glad Mum is enjoying her stay with us and may we say, it is our pleasure having her here too.
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Review from Wendy L (Granddaughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first meeting, the team at Grosvenor House welcomed my nan with open arms and made her transition into care the best it could have been. Nan is happy and comfy and she's made new friends and life seems a lot kinder. I am very grateful to all the staff members who invest so much in the
care of their residents. It was great having Nan at home with us on Christmas Day, we couldn't have done that without your help. Many thanks!
Reply from Amanda Newport, Manager at Grosvenor HouseNan has a good sense of humour and it is our pleasure to have her stay with us. I am glad Christmas went well and thank you for a lovely review, I will pass this on to the staff.
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Review from Sue H (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent sixteen months at Grosvenor House receiving 24-hour care in a lovely clean sea view room overlooking the bowls green where he used to play. It was like living in an extended family and when I visited I always got a friendly welcome. They had a programme of varied activities each day in
two lovely lounges. When my dad was well enough they would take him along the seafront which he enjoyed. He also liked to visit the little shop where he would stock up on treats.
I was always kept informed of any changes in my dad's health and with the end-of-life care they went above and beyond with their care for him and the support for the family. The Management and all the team have been amazing and work so hard and I cannot thank them enough for all they did for my dad.
Reply from Amanda Newport, Manager at Grosvenor HouseThank you, Sue, for your kind words. We feel honoured that your dad lived with us. He was a lovely man and would not let anything beat him. We miss him dearly. He bought character to the home. We also miss seeing you and your brother and the banter we had. Look forward to you following us on Facebook and keeping in touch.
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Review from Anthony D (Grandson of Resident) published on 14 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are excellent, providing a caring and attentive service for residents. Rooms are always clean and tidy. Meals provided are carried and tasty. There are always a variety of activities to entertain residents, and the facilities provided are excellent.
Reply from Amanda Newport, Manager at Grosvenor HouseThank you, Anthony, for your kind words. I will pass this onto the team.
Kind regards.
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Review from P H (Son of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had heard good reports about this care home, and our experience to date confirms this to be the case. All the staff are very friendly, and when I visit, I'm always met with a friendly welcome. My dad has a very nice room with a view of the sea, and the staff have taken him for walks around the nearby
gardens. I was very impressed one day when four of the residents, including my dad were pushed in wheelchairs a half mile along the seafront to a cafe for something to eat and drink. I bet that was hard work. At times he can be very difficult, and the staff have dealt with this in a very patient manner. There's no questions he is receiving a far higher level of care now he's in this care home than he would have done had he not moved in. It's also true he's now receiving regular medical reviews of his health and when there's been a medical emergency the response has been very quick.
Reply from Amanda Newport, Manager at Grosvenor HouseThank you for this lovely review. Your dad is quite a character (in a good way) and can be quite cheeky. It is a pleasure for us to have him staying at Grosvenor House.
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Review from M P (Friend of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend had a stroke and lost some of her mobility and as a result, she lost confidence. At home again she was unable to cope with housework and she reacted badly to being indoors 24/7 and was underweight. After settling in at Grosvenor House, she enjoyed her room and the fact that she was in the
company of others. She has regained her lost weight and she has gained in confidence. It will be a help, while trying to improve her mobility, that she is surrounded by friendly staff and residents.
Reply from Amanda Newport, Manager at Grosvenor HouseI am pleased your friend has settled well, joining in activities and functions. Her appetite has most definitely improved. It is so nice to see you when you visit and support the home.
Thank you.
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Review from S W (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I consider ourselves so lucky to have found Grosvenor House. In the early days, Mum enjoyed the company and the lovely activities. Now she is bed-bound and on end-of-life care, she remains a well-loved member of the community and enjoys the care which is second to none. We cannot thank
them enough for all they do!
Reply from Amanda Newport, Manager at Grosvenor HouseYour mum is well thought of here and comfort is a priority. Thank you for your kind words and I will pass them on to all the staff.
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Review from Lisa P (Friend of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's such a relief to have found such an exemplary care home. Your whole staff team are a credit to you. I will definitely recommend. Well done.
Reply from Amanda Newport, Manager at Grosvenor HouseI am just so glad we could help, and what a pleasure it is to have your friend staying with us. Your words mean a great deal to me and all the team and we thank you for this. As you are aware there is a big day coming up soon hopefully all will enjoy it.
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Review from M G (Resident) assisted by family/friend published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Great view of the sea from my room. A cafe within easy reach. All my pictures from home are on my wall at Grosvenor House. Very nice staff. Well run and attentive care.
Reply from Amanda Newport, Manager at Grosvenor HouseWe are pleased you have settled in well and feel you are able to make the room your own. We are very lucky with the amenities close to the home.
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Review from P S (Son of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother used to live by herself and was independent but she then fell and broke her hip. Following this she lost her mobility and there was no choice but to move her into a care home. This took place during Covid in December 2020 however Greensleeves were extremely helpful and supportive throughout
this process. I had to transfer my mother from hospital to Grosvenor House myself, when I arrived at Grosvenor House I was immediately impressed by the care and skill shown in getting my mother out of my car and into a wheelchair - it took three people! The unplanned move to a care home was a shock for my mother and the loss of independence continues to be a challenge, however throughout all this time staff in the home have given my mother the care she needs, initially helping her with almost everything whilst giving her the space to gradually regain some limited mobility. Mum feels safe there and has appreciated the immediate support when she has been unwell and I feel she is safe there.
Reply from Amanda Newport, Manager at Grosvenor HouseThank you so much for your review. No, the timing was not good when Mum needed a care home due to the pandemic, and it also wasn't easy for yourself and the family as visits were at the time so restrictive. I am really pleased Mum feels safe and we endeavour to encourage her to keep her independence as much as possible. Times can be challenging but the important thing is getting through them together.
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Review from D S (Daughter of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived in Grosvenor House for almost 2 1/2 years. During this time she was treated with respect and dignity. She had a large room and en-suite, with sea views. My mother was particular about food but would pass compliments.
This was the most difficult time, due to Covid, for all of us. Yet
somehow the staff kept their spirits and were cheerful. We were kept fully informed of the steps the home put in place so we could see our loved ones.
My mother passed away about 2 weeks ago. During her last days, the staff took steps so my mother would be comfortable and gave her excellent care.
I feel that the staff have become an extension of our family and I will miss them.
I would highly recommend this care home. If anyone is looking at care homes for their loved one, and there is a vacancy, then grab it!
Reply from Amanda Newport, Manager at Grosvenor HouseThank you. We feel privileged to have looked after Mum. She was a very kind, caring and loving lady with a good sense of humour. It has been an honour to have known you, your brother and all the family and we will miss seeing you too. Take good care and you're more than welcome to pop in and have a cup of tea, anytime.
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Review from Pauline D (Daughter of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to stay in Grosvenor House following a lengthy stay in hospital. We both began to relax as she settled into this lovely home. The manager and her staff have excelled in their welcome, all are kind, friendly and fill me with confidence that I chose the right place for her. They go over and
above to help us and consider Mum's special needs. Friendly, kind and caring - excellent.
Reply from Amanda Newport, Manager at Grosvenor HouseThank you, Pauline, for your kind words. It's a pleasure to have Mum stay with us.
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Review from Vivienne M (Niece of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie is 96 years old and has lived in this home for 7-8 years and for all that time, including this review period, I have found that the care she has received to be excellent. At all times the management and staff have been very welcoming to my husband and I whenever we have been able to visit.
They are very easy to talk to and have kept me fully informed of both my aunt and the overall situation within the home. Unfortunately due to my aunt's failing eyesight and hearing, she has recently been unable to take part in many activities. Her medical needs are well cared for and I do not have any concerns for her wellbeing. A big thank you to you all for your kindness and patience. I have no hesitation in recommending Grosvenor House.
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Review from L J (Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and patient staff - nothing is too much trouble. Pleasant location near park and sea. Ensuite wet rooms and shower for all. Pleasant lounges in the main building. Activities various kinds for amusing residents during the week - different board games - exercises to promote physical fitness.
Central heating and fans in all rooms.
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Review from Charlotte F (Daughter of Resident) published on 8 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum came to Grovesnor House over 6 months ago during the pandemic. Due to the restrictions with Covid-19, we were unable to look around the home, however, we were recommended Grovesnor House by friends for its standards of care and warmth. Its been a difficult process for the family however it has
been great to see Mum well cared for, looked after and Mum being more herself again. Mum tells us often that her care is great, she enjoys social contact with others over lunch and dinner. There are lots of activities within the home that are streamed live on social media so it has been great to see a bit more of the home and the other residents.
Reply from Amanda Newport, Manager at Grosvenor HouseIt has been a very difficult time, and considering Mum came in, in the midst of it all and has settled as well as she has, is a credit to her and how she herself has managed the situation. We are pleased Mum has settled here and I am grateful for the lovely comments. Thank you Charlotte.
Amanda
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Review from Dorothy L (Respite Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Considering the lockdown, I have had a very pleasant stay. All the staff have been very helpful and considerate.
Reply from Amanda Newport, Home Manager at Grosvenor HouseThank you for your feedback. We are delighted to hear that you enjoyed your stay at Grosvenor House. You are most welcome to come and stay with us again anytime.
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Review from Trudy H (Niece of Resident) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was in residence at Grosvenor House for 21-months, and she was cared for in a very professional way. The family didn't have to worry about her. The staff are amazing and helped me (especially one lady) on the day of her funeral when I had a fall outside the care home. They gave me expert first
aid and gave me advice, which was followed up by another lady at the crematorium. Thank you so much for looking after my relative.
Reply from Amanda Newport, Home Manager at Grosvenor HouseThank you very much for your review and kind words. I will pass your comments to our staff at Grosvenor House.
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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Grosvenor House is calculated as follows: ( (166 Excellents x 5) + (45 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 216 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Grosvenor House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (16)

Meet the Team (2)

Amanda

Amanda Newport

Job Title: Home Manager Joined: 2016

Hello, my name is Amanda Newport and I am the Home Manager of Grosvenor House. At Grosvenor House, our aim is to make living in the home a warm, positive experience for all of our residents, families and staff. Together with my team, we ensure that all our residents are treated with respect, dignity and as individuals.
We encourage residents to maximise on their abilities and assist them with their respective needs.


We have an open door approach, even if it is just someone dropping in to see what we are all about.

Corrina

Corrina

Job Title: Head Chef Joined: 2017

I have worked at Grosvenor House since 2016 and in the catering industry since I was 17 years old.


In my working career, I have had the opportunity of both integrating in a front of house manner with the public and also behind the scenes preparing and designing original and nutritious menus. Grosvenor House I am delighted to say fulfils both of these passions and hence provides me with immense job satisfaction.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grosvenor House to verify any information. View our terms and conditions. Grosvenor House has an Enhanced Service - more info.