Grosvenor House

Grosvenor Gardens, St Leonards-on-Sea TN38 0AE
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9.6 74 Reviews
  • Grosvenor House, St Leonards-on-Sea
Grosvenor House is a leading not-for-profit retirement home in the seaside town of St Leonards-on-Sea. Rated Good by the CQC (October 2017), the home is a converted hotel offering person-centred residential and respite care.

Part of Greensleeves Care, a UK care charity focused on people rather than profit, Grosvenor House provides award-winning support, beginning with flexible trial stays to ease the transition into care. Residents are also reassured by Greensleeves’ Home for Life promise, ensuring no one is asked to leave if their funds run out.

Overlooking the coastline, many bedrooms enjoy sea views, and its location near Hastings and Bexhill allows residents to enjoy cultural attractions such as Hastings Contemporary Museum and Alexandra Park. The 21 large, fully furnished bedrooms include ensuite wet rooms, and residents are encouraged to personalise their spaces with pictures, ornaments, or small furniture to feel at home.

The home features an onsite hair and beauty salon, encouraging residents to look and feel their best. Daily activities and social events offer opportunities to try new hobbies, pursue familiar interests, and foster friendships. Communal facilities such as the patio, lounges, and shop create a vibrant, supportive environment.

Mealtimes are central to life at Grosvenor House. The in-house chef caters to individual tastes and dietary needs, ensuring dining is both enjoyable and inclusive.

The care team brings extensive experience, led by the Registered Manager, who has served for over a decade alongside a longstanding team. The Family Liaison Manager provides further support, welcoming families and guiding them through the process of choosing care.

Grosvenor House’s trusted and dedicated team ensures every resident feels valued and supported, from the moment they begin considering care through every stage of their journey.
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Care Provided by Grosvenor House

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1312 – £1918
  • RESPITE Self-Funded Residential Care: £1312 – £1918

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Grosvenor House to find out the exact price for your requirements.

Contact Grosvenor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Grosvenor House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Amanda Newport (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (29)

Visiting

  • There are no restrictions on visiting and spending time with them.

Parking

  • There is plenty of free on-street parking with no restrictions

Grosvenor House Reviews (74)

9.6

Grosvenor House has a Review Score of 9.6 (9.601) out of 10, based on 13 reviews in the last 2 years.
Over all time Grosvenor House has 74 reviews.

Overall Experience
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Date Published
  • 74
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Reviewer Connection to Grosvenor House
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Total of 74, showing 61-74
Review from J P (Daughter of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Grosvenor House has a fantastic location near St Leonards seafront. All the staff and management are extremely caring and approachable. My mum is becoming more difficult and less mobile as she gets older, but staff are doing their best to accommodate her as she regards Grosvenor House as her home.
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Review from J W (Daughter of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Grosvenor House is a very pleasant care home and the staff are extremely caring. The home is situated in a very pleasant part of Hastings overlooking the sea.
Activities, when arranged, are very good and varied. Being not too big, the home has a friendly family feel.
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Review from Rosemary F (Daughter of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident at short notice after she had a stroke following my father's death.
The staff were very professional, but also kind and helpful. The care provided enabled my mother to feel safe at a difficult time. It is amazing how quickly she has settled into her new home. Staff have
helped her to feel positive about the future and ensured that she feels valued and able to continue to make a contribution to society. We are very pleased to have found Grosvenor House.
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Review from Pamela H (Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for 2 weeks respite having lost my husband in February 2017. We had both been to Grosvenor House on many occasions entertaining with handbells. My eyesight was not good and various other health problems, I have decided to take up permanent residence. I also have several friends here.
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Review from Alan S (Husband of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The agency staff left a lot to be desired and unfortunately I had a lot of agency staff during my stay. Many of them were not trained and did not understand English.
The regular staff were in the main, kind, considerate and very helpful.
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Review from Eric R (Resident) published on 26 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care and attention I have received since I entered the home.
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Review from Elizabeth D (Power of Attorney of Resident) published on 21 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always thought that the home has a very welcoming feel to it and I have been particularly impressed with the nurse/manager/owner and the care he showed the resident when I had a long discussion with him.
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Review from Richard S (Son of Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is very happy at the care home but there are some issues which are a little worrying:
1) No sufficient attention paid to his 2 hearing aids so that on a number of occasions he has not had one hearing aid working and as he is profoundly hard of hearing he cannot participate in anything.
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Have been some problems regarding his 2 pairs of glasses so that he could not use them.
- In a recent residents meeting no thought had been given to those with hearing problems so that my father heard nothing.
2. A recent huge increase of >10% was not properly or fully explained and when I insisted on an explanation the facts were not disclosed.
Reply from Anna Kleinman, Marketing & Communications Manager at Grosvenor HouseNew Home Manager at Grosvenor House contacted the relative regarding the feedback left by the relative and found out that this comment relates to the previous management team (who no longer work at Grosvenor House) and since then all the issues mentioned in the comment have been addressed.
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Review from Marion H (Cousin of Resident) published on 6 July 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I can only speak from limited experience over the past few months. During this period I have been well looked after. On the whole the food is satisfactory and the staff very helpful and courteous.
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Review from Peter B (Son of Resident) published on 28 June 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
New management just taken over, many plans to improve standards. Too early to say yet but it's looking very promising.
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Review from Keith F (Resident) published on 27 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After living by myself in a bungalow for 30 years it takes some adjusting to life in a care home, this is the only home I have been in so I cannot give a view through experience of the home.
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Review from Anthony G (Son of Resident) published on 13 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grosvenor House is top of our list for the understanding it shows of the elderly, the activities, the garden and close proximity to the seafront! Mom had been there for six years before her demise. They are inclusive of all residents and the activities are second to none. They also make full use of
the lovely garden. The stimulation, I feel sure enhanced her quality of life. They looked after Mom so well. I could turn up on the doorstep any time, they were so friendly and welcoming, always made time and a cuppa for you.
I am full of gratitude to the staff I never had to worry about Mom. I knew she was in such good hands. The staff are brilliant and they are on to any matter of concern immediately. Mom was always nicely dressed, hair done too. She was never lonely or bored, but could still have her quiet time if she wished. I have saved many photos of my Mom looking involved. Mom was always happy, but she did enjoy a good grumble too! This is a CARE home in the true sense of the word.
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Review from Sylvia (Resident) assisted by family/friend published on 2 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed at Grosvenor House for 3 weeks respite care while my husband/ carer was abroad dealing with a medical emergency concerning another member of the family. I was made to feel very welcome and was well cared for throughout my stay. Administration of my medication relating to a number of conditions
including diabetes (insulin dependant) was very carefully monitored and supervised. All the staff were very considerate and helpful.
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Review from Jackie E (Wife of Resident) published on 8 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was accommodated in a well furnished room with all facilities. He was very impressed with the standard of care and food. All staff are friendly, caring and attentive. We have no hesitation with recommending Grosvenor House to our friends who may require respite at permanent care in the future.
Might I suggest day respite to be considered by your company for carers like myself who occasionally need to socialise e.g. lunch on a day out with friends and can relax knowing our changes are being well cared for. Also a pressure mat would be useful for patients to be available during the night if they are immobile.
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Current Review Score: 9.6 (9.601)

Overview of Review Score

The Review Score of 9.6 (9.601) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.776 for Grosvenor House is calculated as follows: ( (123 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 156 Ratings = 4.776
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Grosvenor House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (5)

Amanda

Amanda Newport

Job Title: Home Manager Joined: 2016

Hello, my name is Amanda Newport and I am the Home Manager of Grosvenor House. At Grosvenor House, our aim is to make living in the home a warm, positive experience for all of our residents, families and staff. Together with my team, we ensure that all our residents are treated with respect, dignity and as individuals.
We encourage residents to maximise on their abilities and assist them with their respective needs.


We have an open door approach, even if it is just someone dropping in to see what we are all about.

Corrina

Corrina Skinner

Job Title: Head Chef Joined: 2017

I have worked at Grosvenor House since 2016 and in the catering industry since I was 17 years old.


In my working career, I have had the opportunity of both integrating in a front-of-house manner with the public and also behind the scenes, preparing and designing original and nutritious menus. Grosvenor House, I am delighted to say, fulfils both of these passions and hence provides me with immense job satisfaction.

Nikki

Nikki Metalie

Job Title: Domestic Assistant Joined: 2013

“I joined Grosvenor House as a carer and did that for 10 years before moving to the domestic team in late 2025. It feels like my true calling, combining caring with cleaning. I love seeing the residents, and I’m very proud to work here. After 22 years in care, this home is the best by far – small, homely and a place where you can really deliver personalised care.”

Claire

Claire Wells

Job Title: Senior Care Assistant Joined: 2022

“I started in care in 2013 and joined Grosvenor in January 2022. I work mostly night shifts with some days too – the flexibility really works for my life. My favourite part is looking after the residents. It’s they who pay my wages, not my employer, and they deserve the very best of my care. Nights are a big responsibility, but support is always a phone call away.”

Elvie

Elvie Lampera

Job Title: Care Assistant Joined: 2023

I joined the home in March 2023 as a Care Assistant.
Before joining Grosvenor House, I worked in a nursing home for eight years.
I am originally from the Philippines, where I studied for a practical nursing qualification, which is equivalent to an NVQ level 3.
I like working at Grosvenor House due to the environment and the people. Elvie said that "there's a real sense of teamwork and everybody helps each other"
And also, the residents and their families are really friendly too!

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