Grosvenor House

I feel all the carers and everyone are so helpful and pleasant and I don't feel I could find anywhere up to this standard. I love the outings arranged and offered. Just had tea dance at the local theatre and our open day, which was most enjoyable. I look forward to more outings.

Grosvenor House has a fantastic location near St Leonards seafront. All the staff and management are extremely caring and approachable. My mum is becoming more difficult and less mobile as she gets older, but staff are doing their best to accommodate her as she regards Grosvenor House as her home.

Activities, when arranged, are very good and varied. Being not too big, the home has a friendly family feel.

The staff were very professional, but also kind and helpful. The care provided enabled my mother to feel safe at a difficult time. It is amazing how quickly she has settled into her new home. Staff have helped her to feel positive about the future and ensured that she feels valued and able to continue to make a contribution to society. We are very pleased to have found Grosvenor House.

I came for 2 weeks respite having lost my husband in February 2017. We had both been to Grosvenor House on many occasions entertaining with handbells. My eyesight was not good and various other health problems, I have decided to take up permanent residence. I also have several friends here.

The regular staff were in the main, kind, considerate and very helpful.

I am extremely happy with the care and attention I have received since I entered the home.

I have always thought that the home has a very welcoming feel to it and I have been particularly impressed with the nurse/manager/owner and the care he showed the resident when I had a long discussion with him.

2. A recent huge increase of >10% was not properly or fully explained and when I insisted on an explanation the facts were not disclosed.

I can only speak from limited experience over the past few months. During this period I have been well looked after. On the whole the food is satisfactory and the staff very helpful and courteous.

New management just taken over, many plans to improve standards. Too early to say yet but it's looking very promising.

After living by myself in a bungalow for 30 years it takes some adjusting to life in a care home, this is the only home I have been in so I cannot give a view through experience of the home.

I am full of gratitude to the staff I never had to worry about Mom. I knew she was in such good hands. The staff are brilliant and they are on to any matter of concern immediately. Mom was always nicely dressed, hair done too. She was never lonely or bored, but could still have her quiet time if she wished. I have saved many photos of my Mom looking involved. Mom was always happy, but she did enjoy a good grumble too! This is a CARE home in the true sense of the word.

I stayed at Grosvenor House for 3 weeks respite care while my husband/ carer was abroad dealing with a medical emergency concerning another member of the family. I was made to feel very welcome and was well cared for throughout my stay. Administration of my medication relating to a number of conditions including diabetes (insulin dependant) was very carefully monitored and supervised. All the staff were very considerate and helpful.

My husband was accommodated in a well furnished room with all facilities. He was very impressed with the standard of care and food. All staff are friendly, caring and attentive. We have no hesitation with recommending Grosvenor House to our friends who may require respite at permanent care in the future. Might I suggest day respite to be considered by your company for carers like myself who occasionally need to socialise e.g. lunch on a day out with friends and can relax knowing our changes are being well cared for. Also a pressure mat would be useful for patients to be available during the night if they are immobile.