Grosvenor House is a leading not-for-profit retirement home in the seaside town of St Leonards-on-Sea. Rated Good by the CQC (October 2017), the home is a converted hotel offering person-centred residential and respite care.
Part of Greensleeves Care, a UK care charity focused on people rather than profit, Grosvenor House provides award-winning support, beginning with flexible trial stays to ease the transition into care. Residents are also reassured by Greensleeves’ Home...
Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.
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Grosvenor House has a Review Score of 9.6 (9.612) out of 10, based on 14 reviews in the last 2 years.
Over all time Grosvenor House has 75 reviews.
Considering the lockdown, I have had a very pleasant stay. All the staff have been very helpful and considerate.
Thank you for your feedback. We are delighted to hear that you enjoyed your stay at Grosvenor House. You are most welcome to come and stay with us again anytime.
My aunt was in residence at Grosvenor House for 21-months, and she was cared for in a very professional way. The family didn't have to worry about her. The staff are amazing and helped me (especially one lady) on the day of her funeral when I had a fall outside the care home. They gave me expert first aid and gave me advice, which was followed up by another lady at the crematorium. Thank you so much for looking after my relative.
Thank you very much for your review and kind words. I will pass your comments to our staff at Grosvenor House.
After losing my Dad in 2017, Mum struggled with day to day things so booked into Grosvenor for two weeks respite...she never went home! She loves it there, it’s everything that we could ask for, and gives us peace of mind that she is being well looked after. Since COVID started and they went into lockdown, there has been a gazebo (the love bubble) erected for friends and family to have a 30 minute socially distanced meeting, all done perfectly and safely. Can’t wait to have lunch ‘out’ when this virus is over. The staff have gone above and beyond their duties to make sure that the residents are happy and well looked after. Thanks to the manager for your ongoing care.
Thank you Lynn for your lovely review and kind words. I will pass them to our staff who will be delighted to hear them.
Unfortunately, our hands were forced when it came to Mum moving into a care home last year but the Grosvenor House team helped us through the whole procedure. We had a few teething troubles but just over a year on and Mum is very happy. She has dementia but is well looked after by all the kind and caring staff. It's extremely reassuring to know that she is safe and being well cared for by a great team. They all do a great job.
Thank you Kim for your lovely comments. We greatly appreciate your feedback which we will pass on to our staff.
My mum moved here from Hertfordshire in March, just as lockdown started, to be closer to me (in Hastings). From the first moment I was shown around the home, saw how lovely the en-suite bedrooms, the lounges, the dining room, the outside space and the views were, I felt it was the place. However, it was once I met the manager and several of the carers that I knew for certain that it was the place. My mum has dementia, so it was down to me to chose as she wasn't able to. They must surely be the most caring and patient team of people ever. They are also so kind to me and have made it possible for me to see my mum on their weekly video sessions and for us to see each other on FaceTime. The residents have missed family and families have missed the residents but the team has done so much (and installed so much technology) to keep people together and have had some fantastic entertainment to keep up morale. The overriding atmosphere at the home is one of both care and fun.
My mother moved to Grosvenor House from another care home where she had been unhappy. At Grosvenor House, she received the care we had hoped for. In particular, the whole staff from the manager, care staff, tea ladies and cleaners treated her with genuine care and respect. It is clear that all staff are chosen not just for their professionalism, but for their kindness. Thank you all.
Mandy
The staff are always friendly and helpful. Mum's birthday celebrations on 19th April gave her a day she can always remember. Friends and family are always made welcome, so, well done all!
My aunt is very comfortable and pleased with the care she receives at Grosvenor House. I visit weekly or thereabouts but not on the same day. My aunt's room and the home generally is always clean and comfortable - no unpleasant odours ever. All members of staff we meet are always friendly, greeting us with a smile and welcome word.
The home is fantastic with my mother. She is not an easy lady but they look after her with care, patience and kindness. She is very happy and settled. My only gripe is the cost. It is too high and has just increased again because my mother's needs have altered. I believe the change in her care is minimal, but the cost has increased by 10%. Unbelievably expensive. I will not be expecting an increase in 2019.
All of the care team are amazing and do first-class jobs.
I am very proud of my team, the care they give and the commitment they have in ensuring the ladies and gentleman that stay with us, are content and happy.
Our mum has settled very well in this warm and friendly home. Staff have showed warmth and kindness. There have been lots of activities for mum to enjoy.
We always endeavor to maintain a good activity programme and are always up for new ideas.
The staff are all professional and attend to his needs in a caring manner, especially after he fell recently and fractured his hip. He particularly likes the food and we are all impressed by the level of entertainment arranged for the residents.
I would like to say a huge thank you, to you and your wife for the support you give the home especially when we have functions, it is greatly appreciated. Without the support we would not be able to provide some of the entertainment we do.
All staff are very caring and the residents all look well cared for. Staff cannot do enough for the residents. Food very very good. Everywhere looks very well cared for.
Thank you, Shirley, for your lovely review. It was a pleasure to have you stay for lunch on boxing day with your mum, and I will pass on to my chef, how much you enjoyed the food. Again I would sincerely like to thank you for supporting us in the functions we hold at Grosvenor House.
One minus point, sometimes bell call not answered very quickly, but they are SO busy.
When mum broke her hip 2 years ago it was the manager at that time and the wonderful staff that got my mum up and walking when she came home from the hospital.
My mother is well cared for and the staff are very good to her.
Thank you Diane for the kind and positive feedback. As you know at Grosvenor House we do strive to do the very best for our residents. I would also like to thank you and your family for the support you give to the staff and the home.
My family can relax knowing that our matriarch is being well cared for 24 hours a day, every day of the year. We could never provide her with this level of care ourselves. Not only my mother but all our family and friends are treated with respect and dignity when we visit or express concerns. We are all extremely appreciative of staff and management.
Mum has been at the home for a year now and we are still impressed with the care and the way they treat her. The staff and managers are a credit to the home.
Hi Shirley. Thank you so much for the positive feedback, it is much appreciated. A year has gone past so quickly. It is an absolute pleasure having your mum stay with us. I would also like to thank you and all the family for the support you have given throughout the year.
Charming, caring staff - a credit to you.
Dear Valerie, thank you very much for the kind words you have said in the review. I will most definitely pass the comment on. We have a great team here at Grosvenor House and it is nice to see this is recognised.
Therefore gentle, but constant, "persuasion" was used in his case and has resulted in a much better quality of life. He enjoys being taken into the gardens for a change of scenery and some outings further afield.
Hi Linda. May I say it’s an absolute pleasure to have your father-in-law residing with us at Grosvenor House. A lot of his progress is down to him and his confidence to venture out of his room more. The best thing is, your father-in-law has finally ventured out on outings with us, which is a great...
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We're proud to share that Greensleeves Care has been named among the Sunday Times Top 100 Apprenticeship Employers 2026. With more than 60 colleagues currently undertaking apprenticeships across our homes,...
Greensleeves Care has once again been recognised in the carehome.co.uk Top 20 Large Care Home Groups in England for 2026 – a remarkable milestone and the organisation’s ninth consecutive year...
Staff from Grosvenor House in St Leonards-On-Sea, spread warmth and kindness across the local community by hosting a full Christmas lunch for people supported by the Bexhill & Rother Homelessness...
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We encourage residents to maximise on their abilities and assist them with their respective needs.
We have an open door approach, even if it is just someone dropping in to see what we are all about.
I have worked at Grosvenor House since 2016 and in the catering industry since I was 17 years old.
In my working career, I have had the opportunity of both integrating in a front-of-house manner with the public and also behind the scenes, preparing and designing original and nutritious menus. Grosvenor House, I am delighted to say, fulfils both of these passions and hence provides me with immense job satisfaction.
“I joined Grosvenor House as a carer and did that for 10 years before moving to the domestic team in late 2025. It feels like my true calling, combining caring with cleaning. I love seeing the residents, and I’m very proud to work here. After 22 years in care, this home is the best by far – small, homely and a place where you can really deliver personalised care.”
“I started in care in 2013 and joined Grosvenor in January 2022. I work mostly night shifts with some days too – the flexibility really works for my life. My favourite part is looking after the residents. It’s they who pay my wages, not my employer, and they deserve the very best of my care. Nights are a big responsibility, but support is always a phone call away.”
And also, the residents and their families are really friendly too!
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