Grosvenor House

11/14 Grosvenor Gardens, St Leonards-on-Sea TN38 0AE
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9.5 64 Reviews
  • Grosvenor House, St Leonards-on-Sea
Grosvenor House is a leading not-for-profit retirement home in the seaside town of St Leonards-on-Sea. Rated Good by the CQC (October 2017), the home is a converted hotel offering person-centred residential and respite care.

Part of Greensleeves Care, a UK care charity focused on people rather than profit, Grosvenor House provides award-winning support, beginning with flexible trial stays to ease the transition into care. Residents are also reassured by Greensleeves’ Home for Life promise, ensuring no one is asked to leave if their funds run out.

Overlooking the coastline, many bedrooms enjoy sea views, and its location near Hastings and Bexhill allows residents to enjoy cultural attractions such as Hastings Contemporary Museum and Alexandra Park. The 21 large, fully furnished bedrooms include ensuite wet rooms, and residents are encouraged to personalise their spaces with pictures, ornaments, or small furniture to feel at home.

The home features an onsite hair and beauty salon, encouraging residents to look and feel their best. Daily activities and social events offer opportunities to try new hobbies, pursue familiar interests, and foster friendships. Communal facilities such as the patio, lounges, and shop create a vibrant, supportive environment.

Mealtimes are central to life at Grosvenor House. The in-house chef caters to individual tastes and dietary needs, ensuring dining is both enjoyable and inclusive.

The care team brings extensive experience, led by the Registered Manager, who has served for over a decade alongside a longstanding team. The Family Liaison Manager provides further support, welcoming families and guiding them through the process of choosing care.

Grosvenor House’s trusted and dedicated team ensures every resident feels valued and supported, from the moment they begin considering care through every stage of their journey.
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Care Provided by Grosvenor House

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1312 – £1918
  • RESPITE Self-Funded Residential Care: £1312 – £1918

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Grosvenor House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Amanda Newport (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (29)

Visiting

  • There are no restrictions on visiting and spending time with them.

Parking

  • There is plenty of free on-street parking with no restrictions

Grosvenor House Reviews (64)

9.5

Grosvenor House has a Review Score of 9.5 (9.465) out of 10, based on 9 reviews in the last 2 years.
Over all time Grosvenor House has 64 reviews.

Overall Experience
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Reviewer Connection to Grosvenor House
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Total of 64, showing 41-60
Review from Jeremy J (Son of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident in Grosvenor House for two years now and both we and he have always been more than happy with the care he receives.
The staff are all professional and attend to his needs in a caring manner, especially after he fell recently and fractured his hip. He particularly likes
the food and we are all impressed by the level of entertainment arranged for the residents.
Reply from Amanda Newport, Home Manager at Grosvenor House
Hi Jeremy, thank you for your kind remarks. It is a pleasure to have your father stay with us and I am glad he has settled so well.
I would like to say a huge thank you, to you and your wife for the…read more
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Review from Shirley B (Daughter of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very caring and the residents all look well cared for. Staff cannot do enough for the residents. Food very very good. Everywhere looks very well cared for.
Reply from Amanda Newport, Home Manager at Grosvenor House
Thank you, Shirley, for your lovely review. It was a pleasure to have you stay for lunch on boxing day with your mum, and I will pass on to my chef, how much you enjoyed the food. Again I would…read more
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Review from Audrey S (Resident) published on 10 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been here since July 2018. On arrival, I was made to feel at home immediately.
Every single member of staff, from management down, has the welfare of the residents at the top of their agenda and on the few occasions when their patience has been tried to the limits, they have always coped
with quiet care and dignity.
My room is treated as my own and my untidy way of making my own bed is respected. The room is kept clean by friendly, caring staff. Any odd jobs are carried out quietly and efficiently by the maintenance man. The food is well planned and cooked, presented and served by cheerful staff.
Have I left anyone out? If so I apologise.
One minus point, sometimes bell call not answered very quickly, but they are SO busy.
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Review from J R (Daughter of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum loves living at Grosvenor House.
She started coming here just for respite to start with then chose to come here permanently.
She loves the staff here and they all seem to love her too.
When mum broke her hip 2 years ago it was the manager at that time and the wonderful staff that got my mum
up and walking when she came home from the hospital.
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Review from Diane J (Daughter of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well cared for and the staff are very good to her.
Reply from Amanda Newport, Home Manager at Grosvenor House
Thank you Diane for the kind and positive feedback. As you know at Grosvenor House we do strive to do the very best for our residents. I would also like to thank you and your family for the support…read more
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Review from Graham E (Son of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family can relax knowing that our matriarch is being well cared for 24 hours a day, every day of the year. We could never provide her with this level of care ourselves. Not only my mother but all our family and friends are treated with respect and dignity when we visit or express concerns. We are
all extremely appreciative of staff and management.
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Review from Shirley H (Daughter of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at the home for a year now and we are still impressed with the care and the way they treat her. The staff and managers are a credit to the home.
Reply from Amanda Newport, Home Manager at Grosvenor House
Hi Shirley. Thank you so much for the positive feedback, it is much appreciated. A year has gone past so quickly. It is an absolute pleasure having your mum stay with us. I would also like to thank…read more
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Review from Valerie K (Friend of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Charming, caring staff - a credit to you.
Reply from Amanda Newport, Home Manager at Grosvenor House
Dear Valerie, thank you very much for the kind words you have said in the review. I will most definitely pass the comment on. We have a great team here at Grosvenor House and it is nice to see this is…read more
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Review from Linda (Daughter-in-law of Resident) published on 31 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law has been a resident of Grosvenor House for 20 months now. He is very happy there. He is well looked after and all his needs are met and he never stops singing the praises of meals!
However, what pleases me equally is how he spends less time in his room as he chooses to go to the lounge
and enjoy the company of others. I believe this change is due to the infectious enthusiasm that starts right at the top with the wonderful manager and rubs off on everyone - staff, visitors and residents alike! Any excuse for a celebration is taken, whether a Royal Wedding or the local Pirates Day, if there is fun to be had! The staff treat residents more like friends and seem to have the skill to quickly understand their individual personalities.
Therefore gentle, but constant, "persuasion" was used in his case and has resulted in a much better quality of life. He enjoys being taken into the gardens for a change of scenery and some outings further afield.
Reply from Amanda Newport, Home Manager at Grosvenor House
Hi Linda. May I say it’s an absolute pleasure to have your father-in-law residing with us at Grosvenor House. A lot of his progress is down to him and his confidence to venture out of his room more.…read more
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Review from B B (Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel all the carers and everyone are so helpful and pleasant and I don't feel I could find anywhere up to this standard. I love the outings arranged and offered. Just had tea dance at the local theatre and our open day, which was most enjoyable. I look forward to more outings.
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Review from J P (Daughter of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Grosvenor House has a fantastic location near St Leonards seafront. All the staff and management are extremely caring and approachable. My mum is becoming more difficult and less mobile as she gets older, but staff are doing their best to accommodate her as she regards Grosvenor House as her home.
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Review from J W (Daughter of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Grosvenor House is a very pleasant care home and the staff are extremely caring. The home is situated in a very pleasant part of Hastings overlooking the sea.
Activities, when arranged, are very good and varied. Being not too big, the home has a friendly family feel.
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Review from Rosemary F (Daughter of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident at short notice after she had a stroke following my father's death.
The staff were very professional, but also kind and helpful. The care provided enabled my mother to feel safe at a difficult time. It is amazing how quickly she has settled into her new home. Staff have
helped her to feel positive about the future and ensured that she feels valued and able to continue to make a contribution to society. We are very pleased to have found Grosvenor House.
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Review from Pamela H (Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for 2 weeks respite having lost my husband in February 2017. We had both been to Grosvenor House on many occasions entertaining with handbells. My eyesight was not good and various other health problems, I have decided to take up permanent residence. I also have several friends here.
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Review from Alan S (Husband of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The agency staff left a lot to be desired and unfortunately I had a lot of agency staff during my stay. Many of them were not trained and did not understand English.
The regular staff were in the main, kind, considerate and very helpful.
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Review from Eric R (Resident) published on 26 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care and attention I have received since I entered the home.
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Review from Elizabeth D (Power of Attorney of Resident) published on 21 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always thought that the home has a very welcoming feel to it and I have been particularly impressed with the nurse/manager/owner and the care he showed the resident when I had a long discussion with him.
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Review from Richard S (Son of Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is very happy at the care home but there are some issues which are a little worrying:
1) No sufficient attention paid to his 2 hearing aids so that on a number of occasions he has not had one hearing aid working and as he is profoundly hard of hearing he cannot participate in anything.
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Have been some problems regarding his 2 pairs of glasses so that he could not use them.
- In a recent residents meeting no thought had been given to those with hearing problems so that my father heard nothing.
2. A recent huge increase of >10% was not properly or fully explained and when I insisted on an explanation the facts were not disclosed.
Reply from Anna Kleinman, Marketing & Communications Manager at Grosvenor House
New Home Manager at Grosvenor House contacted the relative regarding the feedback left by the relative and found out that this comment relates to the previous management team (who no longer work at…read more
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Review from Marion H (Cousin of Resident) published on 6 July 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I can only speak from limited experience over the past few months. During this period I have been well looked after. On the whole the food is satisfactory and the staff very helpful and courteous.
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Review from Peter B (Son of Resident) published on 28 June 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
New management just taken over, many plans to improve standards. Too early to say yet but it's looking very promising.
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Current Review Score: 9.5 (9.465)

Overview of Review Score

The Review Score of 9.5 (9.465) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.565 for Grosvenor House is calculated as follows: ( (66 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 108 Ratings = 4.565
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Grosvenor House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (16)

Meet the Team (2)

Amanda

Amanda Newport

Job Title: Home Manager Joined: 2016

Hello, my name is Amanda Newport and I am the Home Manager of Grosvenor House. At Grosvenor House, our aim is to make living in the home a warm, positive experience for all of our residents, families and staff. Together with my team, we ensure that all our residents are treated with respect, dignity and as individuals.
We encourage residents to maximise on their abilities and assist them with their respective needs.


We have an open door approach, even if it is just someone dropping in to see what we are all about.

Corrina

Corrina

Job Title: Head Chef Joined: 2017

I have worked at Grosvenor House since 2016 and in the catering industry since I was 17 years old.


In my working career, I have had the opportunity of both integrating in a front of house manner with the public and also behind the scenes preparing and designing original and nutritious menus. Grosvenor House I am delighted to say fulfils both of these passions and hence provides me with immense job satisfaction.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grosvenor House to verify any information. View our terms and conditions. Grosvenor House has an Enhanced Service - more info.