Grosvenor House

11/14 Grosvenor Gardens, St Leonards-on-Sea TN38 0AE
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9.7 73 Reviews
  • Grosvenor House, St Leonards-on-Sea
Grosvenor House is a leading not-for-profit retirement home in the seaside town of St Leonards-on-Sea. Rated Good by the CQC (October 2017), the home is a converted hotel offering person-centred residential and respite care.

Part of Greensleeves Care, a UK care charity focused on people rather than profit, Grosvenor House provides award-winning support, beginning with flexible trial stays to ease the transition into care. Residents are also reassured by Greensleeves’ Home for Life promise, ensuring no one is asked to leave if their funds run out.

Overlooking the coastline, many bedrooms enjoy sea views, and its location near Hastings and Bexhill allows residents to enjoy cultural attractions such as Hastings Contemporary Museum and Alexandra Park. The 21 large, fully furnished bedrooms include ensuite wet rooms, and residents are encouraged to personalise their spaces with pictures, ornaments, or small furniture to feel at home.

The home features an onsite hair and beauty salon, encouraging residents to look and feel their best. Daily activities and social events offer opportunities to try new hobbies, pursue familiar interests, and foster friendships. Communal facilities such as the patio, lounges, and shop create a vibrant, supportive environment.

Mealtimes are central to life at Grosvenor House. The in-house chef caters to individual tastes and dietary needs, ensuring dining is both enjoyable and inclusive.

The care team brings extensive experience, led by the Registered Manager, who has served for over a decade alongside a longstanding team. The Family Liaison Manager provides further support, welcoming families and guiding them through the process of choosing care.

Grosvenor House’s trusted and dedicated team ensures every resident feels valued and supported, from the moment they begin considering care through every stage of their journey.
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Care Provided by Grosvenor House

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1312 – £1918
  • RESPITE Self-Funded Residential Care: £1312 – £1918

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Grosvenor House to find out the exact price for your requirements.

Contact Grosvenor House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Grosvenor House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Amanda Newport (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (29)

Visiting

  • There are no restrictions on visiting and spending time with them.

Parking

  • There is plenty of free on-street parking with no restrictions

Grosvenor House Reviews (73)

9.7

Grosvenor House has a Review Score of 9.7 (9.695) out of 10, based on 18 reviews in the last 2 years.
Over all time Grosvenor House has 73 reviews.

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Reviewer Connection to Grosvenor House
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Total of 73, showing 41-60
Review from Lynn (Daughter of Resident) published on 27 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
After losing my Dad in 2017, Mum struggled with day to day things so booked into Grosvenor for two weeks respite...she never went home! She loves it there, it’s everything that we could ask for, and gives us peace of mind that she is being well looked after. Since COVID started and they went into lockdown,
there has been a gazebo (the love bubble) erected for friends and family to have a 30 minute socially distanced meeting, all done perfectly and safely. Can’t wait to have lunch ‘out’ when this virus is over. The staff have gone above and beyond their duties to make sure that the residents are happy and well looked after. Thanks to the manager for your ongoing care.
Reply from Amanda Newport, Home Manager at Grosvenor HouseThank you Lynn for your lovely review and kind words. I will pass them to our staff who will be delighted to hear them.
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Review from Kim R (Daughter of Resident) published on 13 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately, our hands were forced when it came to Mum moving into a care home last year but the Grosvenor House team helped us through the whole procedure. We had a few teething troubles but just over a year on and Mum is very happy. She has dementia but is well looked after by all the kind and caring
staff. It's extremely reassuring to know that she is safe and being well cared for by a great team. They all do a great job.
Reply from Amanda Newport, Home Manager at Grosvenor HouseThank you Kim for your lovely comments. We greatly appreciate your feedback which we will pass on to our staff.
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Review from Miriam G (Daughter of Resident) published on 15 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved here from Hertfordshire in March, just as lockdown started, to be closer to me (in Hastings). From the first moment I was shown around the home, saw how lovely the en-suite bedrooms, the lounges, the dining room, the outside space and the views were, I felt it was the place. However, it
was once I met the manager and several of the carers that I knew for certain that it was the place. My mum has dementia, so it was down to me to chose as she wasn't able to. They must surely be the most caring and patient team of people ever. They are also so kind to me and have made it possible for me to see my mum on their weekly video sessions and for us to see each other on FaceTime. The residents have missed family and families have missed the residents but the team has done so much (and installed so much technology) to keep people together and have had some fantastic entertainment to keep up morale. The overriding atmosphere at the home is one of both care and fun.
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Review from Nigel R (Son of Resident) published on 23 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Grosvenor House from another care home where she had been unhappy. At Grosvenor House, she received the care we had hoped for. In particular, the whole staff from the manager, care staff, tea ladies and cleaners treated her with genuine care and respect. It is clear that all staff
are chosen not just for their professionalism, but for their kindness. Thank you all.
Reply from Amanda Newport, Home Manager at Grosvenor HouseHi Nigel
I know it was only a short time that we had with your mum and the family, but I would like to say what a pleasure it was to have her with us at Grosvenor House. I have passed your message on to all the staff, and they are grateful they were able to give mum the comfort she so well deserved.
Kind regards,
Mandy
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Review from Tim D (Son of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and helpful. Mum's birthday celebrations on 19th April gave her a day she can always remember. Friends and family are always made welcome, so, well done all!
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Review from John K (Nephew of Resident) published on 26 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt is very comfortable and pleased with the care she receives at Grosvenor House. I visit weekly or thereabouts but not on the same day. My aunt's room and the home generally is always clean and comfortable - no unpleasant odours ever. All members of staff we meet are always friendly, greeting
us with a smile and welcome word.
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Review from T M (Son of Resident) published on 4 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is fantastic with my mother. She is not an easy lady but they look after her with care, patience and kindness. She is very happy and settled. My only gripe is the cost. It is too high and has just increased again because my mother's needs have altered. I believe the change in her care is minimal,
but the cost has increased by 10%. Unbelievably expensive. I will not be expecting an increase in 2019.
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Review from Trudy H (Niece of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been in the care home now for about 8 weeks. She is happy, feels safe and is extremely well cared for.
It is such a relief to all of the family to know that she is having 24-hour care and is not in any danger.
All of the care team are amazing and do first-class jobs.
Reply from Amanda Newport, Home Manager at Grosvenor HouseDear Trudy, I am so pleased your aunt is settling here at Grosvenor House, and that it is our pleasure in having her here with us.
I am very proud of my team, the care they give and the commitment they have in ensuring the ladies and gentleman that stay with us, are content and happy.
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Review from M J (Daughter-in-law of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has settled very well in this warm and friendly home. Staff have showed warmth and kindness. There have been lots of activities for mum to enjoy.
Reply from Amanda Newport, Home Manager at Grosvenor HouseThank you for your kind review.
It’s a pleasure for us to have your mother-in-law staying with us at Grosvenor House, and I’m glad she has settled in so well.
We always endeavor to maintain a good activity programme and are always up for new ideas.
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Review from Jeremy J (Son of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident in Grosvenor House for two years now and both we and he have always been more than happy with the care he receives.
The staff are all professional and attend to his needs in a caring manner, especially after he fell recently and fractured his hip. He particularly likes
the food and we are all impressed by the level of entertainment arranged for the residents.
Reply from Amanda Newport, Home Manager at Grosvenor HouseHi Jeremy, thank you for your kind remarks. It is a pleasure to have your father stay with us and I am glad he has settled so well.
I would like to say a huge thank you, to you and your wife for the support you give the home especially when we have functions, it is greatly appreciated. Without the support we would not be able to provide some of the entertainment we do.
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Review from Shirley B (Daughter of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very caring and the residents all look well cared for. Staff cannot do enough for the residents. Food very very good. Everywhere looks very well cared for.
Reply from Amanda Newport, Home Manager at Grosvenor HouseThank you, Shirley, for your lovely review. It was a pleasure to have you stay for lunch on boxing day with your mum, and I will pass on to my chef, how much you enjoyed the food. Again I would sincerely like to thank you for supporting us in the functions we hold at Grosvenor House.
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Review from Audrey S (Resident) published on 10 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been here since July 2018. On arrival, I was made to feel at home immediately.
Every single member of staff, from management down, has the welfare of the residents at the top of their agenda and on the few occasions when their patience has been tried to the limits, they have always coped
with quiet care and dignity.
My room is treated as my own and my untidy way of making my own bed is respected. The room is kept clean by friendly, caring staff. Any odd jobs are carried out quietly and efficiently by the maintenance man. The food is well planned and cooked, presented and served by cheerful staff.
Have I left anyone out? If so I apologise.
One minus point, sometimes bell call not answered very quickly, but they are SO busy.
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Review from J R (Daughter of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum loves living at Grosvenor House.
She started coming here just for respite to start with then chose to come here permanently.
She loves the staff here and they all seem to love her too.
When mum broke her hip 2 years ago it was the manager at that time and the wonderful staff that got my mum
up and walking when she came home from the hospital.
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Review from Diane J (Daughter of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well cared for and the staff are very good to her.
Reply from Amanda Newport, Home Manager at Grosvenor HouseThank you Diane for the kind and positive feedback. As you know at Grosvenor House we do strive to do the very best for our residents. I would also like to thank you and your family for the support you give to the staff and the home.
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Review from Graham E (Son of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family can relax knowing that our matriarch is being well cared for 24 hours a day, every day of the year. We could never provide her with this level of care ourselves. Not only my mother but all our family and friends are treated with respect and dignity when we visit or express concerns. We are
all extremely appreciative of staff and management.
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Review from Shirley H (Daughter of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at the home for a year now and we are still impressed with the care and the way they treat her. The staff and managers are a credit to the home.
Reply from Amanda Newport, Home Manager at Grosvenor HouseHi Shirley. Thank you so much for the positive feedback, it is much appreciated. A year has gone past so quickly. It is an absolute pleasure having your mum stay with us. I would also like to thank you and all the family for the support you have given throughout the year.
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Review from Valerie K (Friend of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Charming, caring staff - a credit to you.
Reply from Amanda Newport, Home Manager at Grosvenor HouseDear Valerie, thank you very much for the kind words you have said in the review. I will most definitely pass the comment on. We have a great team here at Grosvenor House and it is nice to see this is recognised.
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Review from Linda (Daughter-in-law of Resident) published on 31 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law has been a resident of Grosvenor House for 20 months now. He is very happy there. He is well looked after and all his needs are met and he never stops singing the praises of meals!
However, what pleases me equally is how he spends less time in his room as he chooses to go to the lounge
and enjoy the company of others. I believe this change is due to the infectious enthusiasm that starts right at the top with the wonderful manager and rubs off on everyone - staff, visitors and residents alike! Any excuse for a celebration is taken, whether a Royal Wedding or the local Pirates Day, if there is fun to be had! The staff treat residents more like friends and seem to have the skill to quickly understand their individual personalities.
Therefore gentle, but constant, "persuasion" was used in his case and has resulted in a much better quality of life. He enjoys being taken into the gardens for a change of scenery and some outings further afield.
Reply from Amanda Newport, Home Manager at Grosvenor HouseHi Linda. May I say it’s an absolute pleasure to have your father-in-law residing with us at Grosvenor House. A lot of his progress is down to him and his confidence to venture out of his room more. The best thing is, your father-in-law has finally ventured out on outings with us, which is a great achievement.
We work very much as a team here. Thank you for your very kind words. I will pass this on to all of my staff.
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Review from B B (Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel all the carers and everyone are so helpful and pleasant and I don't feel I could find anywhere up to this standard. I love the outings arranged and offered. Just had tea dance at the local theatre and our open day, which was most enjoyable. I look forward to more outings.
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Review from J P (Daughter of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Grosvenor House has a fantastic location near St Leonards seafront. All the staff and management are extremely caring and approachable. My mum is becoming more difficult and less mobile as she gets older, but staff are doing their best to accommodate her as she regards Grosvenor House as her home.
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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Grosvenor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Grosvenor House is calculated as follows: ( (166 Excellents x 5) + (45 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 216 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Grosvenor House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (16)

Meet the Team (2)

Amanda

Amanda Newport

Job Title: Home Manager Joined: 2016

Hello, my name is Amanda Newport and I am the Home Manager of Grosvenor House. At Grosvenor House, our aim is to make living in the home a warm, positive experience for all of our residents, families and staff. Together with my team, we ensure that all our residents are treated with respect, dignity and as individuals.
We encourage residents to maximise on their abilities and assist them with their respective needs.


We have an open door approach, even if it is just someone dropping in to see what we are all about.

Corrina

Corrina

Job Title: Head Chef Joined: 2017

I have worked at Grosvenor House since 2016 and in the catering industry since I was 17 years old.


In my working career, I have had the opportunity of both integrating in a front of house manner with the public and also behind the scenes preparing and designing original and nutritious menus. Grosvenor House I am delighted to say fulfils both of these passions and hence provides me with immense job satisfaction.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grosvenor House to verify any information. View our terms and conditions. Grosvenor House has an Enhanced Service - more info.