Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for One Family Hub Ltd

stars
stars 08 April 2025
We were very worried about putting dad into a care home as it was always something he'd dreaded. The reality has been wonderful he's very happy and well cared for. The home has been wonderful in helping him and us adjust to the new environment. Easily contacted and open to all of our questions and
this has been very much appreciated
Review from Bev H (Daughter of Resident/Service User)
stars
stars 27 September 2022
What a wonderful caring, homely place Roclyns is. Our mother spent the last few months of her life in the care home, and we as a family were so relieved and grateful for the loving care she received. All the staff went 'over and above'. Mum was waited on as though she was staying in a 5* hotel,
constantly being taken 'treat' trays to try to encourage her to eat. The whole family were welcome to visit, including the great grandchildren - they loved joining in the singing. The family dogs were encouraged along as well. A proper 'home'. Thank you one and all!
Review from R R (Daughter of Resident/Service User)