Submit a Review for Burleys Wood
Furnace Drive, Furnace Green, Crawley, RH10 6JE
View full details of Burleys WoodLatest Reviews for Burleys Wood
11 June 2026
I am so pleased we chose Burleys Wood for my mother-in-law - it wasn't an easy decision to make but after seeing the care home for ourselves and going on recommendations from friends with relatives living at Burleys Wood we felt confident in our decision. The staff were very sympathetic and
understanding as it was hard for my mother-in-law when she first moved in understandably but she has been looked after very well and we are always kept in touch of anything that has affected her. When we visit her we can see how happy she is and which is a great comfort to us especially now that my husband (her son) is not in the best of health so I am reassured that she is being looked after very well.
03 June 2026
Burleys Wood has provided a very lovely home for my mum (who has dementia). This has made her transition to care so much easier than we expected. She has been in Burleys Wood for nearly 1.5 years.
The staff are all very kind and caring. They take the time to understand those they care for and we
have been pleased with the care mum has received. The home itself is a lovely environment. It feels spacious, bright and is always clean and tidy.
Mum is so much happier and calmer now and she seems well cared for. We have peace of mind that she is being looked after by great people, which is a weight off of our minds! They are also very happy to welcome my Dad when he visits regularly.
03 June 2026
Excellent staff, always very friendly and well informed. My mother is extremely well cared for and very happy at Burleys Wood. It has given us the peace of mind that we have found a wonderful place where she is content and safe.
21 May 2026
When I visit my friend , he always looks clean and comfortable, the room is always clean and he says the food is good, the staff are super friendly
The family would like to be kept informed of his doctor/hospital visits
It is disappointing to see animals used for some of the entertainment though
21 April 2026
My mother was bed bound, not eating well, unresponsive and I thought she had given up when she was in hospital. The move to Burley's Wood has been truly transformative! She's eating better, has a positive outlook, is not suffering some of the side effects of the drugs she was taking and is more
like my old mum.
In all honesty, my mum is not overly flattering about the food - but a very minor issue considering how well she is doing.
The staff are friendly, respectful, professional, very courteous and always content to chat. I am very grateful for all they do. The Manager is always willing to chat and is honest and sympathetic when asked for updates, which is very much appreciated. Thank you.
01 April 2026
Burleys Wood Care Home in Furness Green, Crawley is everything we could wish for our Mum. The staff really care and they look after Mum so well. Initially Mum did not settle well into the Home, she was confused and disoriented due to her increasing dementia, but they have been so patient and caring
with her. The Home layout is excellent with lots of space for residents to move around if they wish and a beautiful garden for when the weather permits outdoor activities. There are several communal lounges where residents can relax, watch tv or take part in the varied and well thought out daily morning and afternoon activities. The residents rooms all have en-suite facilities which include toilet, wash basin and shower and the bedrooms are light and pleasantly decorated and they get cleaned every day. There is a daily laundry service and a weekly hairdresser visits. Meals are cooked on site and they are wholesome and delicious. We thoroughly recommend Burleys Wood Care Home.
25 February 2026
I am very happy with the care my father receives, he is happy and content , I have found all staff to be polite and friendly towards both myself and my father.
The home is always very clean ,
The entertainment staff are lovely
Management are always available if you need them.
16 October 2025
My Mother in law was very much part of the Burleys Wood family for the 3 1/2 years she lived there. The staff were friendly and took the time to say hello or have a chat. The activity ladies would make the effort to see if Mum wanted to join in, even though she didn't always want to! She loved
her outings, especially the trip to see the tulips at Tulleys. The laundry ladies were always cheerful when returning her washing and she loved seeing the hairdresser on a Tuesday to have her hair 'done'.
The wonderful team leaders and their amazing team of carers were caring and loving to Mum, this was particularly apparent in the last few days of her life when she was so lovingly looked after.
19 September 2025
My Husband & I had a lovely afternoon on Friday with my Dad whilst fitting a TV on the wall for him in his room.
Our baby puppy cockapoo came with us & he visited most of the residents, which really cheered them up & made their day apparantly!
Dad & I sat in the lounge having a good old sing-song,
which Dad really enjoyed.
All the staff were fabulous & really good with Dad.
We left feeling very happy & pleased that Dad seems to be settling in quite well now & having wonderful care!
Thank you x
09 September 2025
We attended the Burleys Root Carnival with our friend today, who is a resident of the home. The staff were all very friendly and made us feel welcome. The staff went round to check on the residents, making sure that they were sitting in the shade and had food and drinks. The staff danced to the
music and encouraged people to join in, to the best of each individuals abilities. It looked like everyone had a good afternoon and enjoyed themselves. Well done.
02 May 2025
Very friendly and carable staff. Nothing too much trouble. Appeared to be enough staff no rushing or long waits if needing their attention.
09 April 2025
My father was resident for 1 month here in August/September 2024.
During his short stay he had 3 falls, 2 of which resulted in paramedic call out.
We were then informed that Burleys wood no longer wanted my father as a resident because he was requiring too much attention and help. (he is 90 years
old with acute dementia) We were then informed that if he were to stay longer that we would be charged £5000 per month for the extra care and assistance with walking, toilet visits, and extra night time assistance.
They can do this as it is in the small print on the contract you have to sign.(Check it) We were offered no assistance in finding alternative arrangements for my father at such short notice. We removed him from Burleys wood 2 days later. Our whole experience was appalling and extremely stressful for my father and our family. I cannot recommend this place at all.
10 March 2025
I would highly recommend Burleys Wood to anyone looking for a home for a parent or friend with Alzeimers or dementia.
The home has a lovely atmosphere with a staff of really caring people.
The activities that are arranged are stimulating and enjoyable with great participation of the residents.
The care is second to none, I was so lucky to find a home of this caliber. A huge THANK YOU.
31 January 2025
My mother has recently become a resident at Burleys Wood and I knew from my first visit that it was a great place for her. It has a lovely ambience and every member of the team we have had interaction with has been welcoming, efficient and most of all kind. I know that Mum is safe, comfortable and
in good hands. Her room is bright and clean with a spacious en-suite and a large window to watch the world go by. Food and drink are good quality and appropriately offered, with help if needed, an apron to keep bedding clean and lidded cups to avoid accidents.
Going into a care home can be a difficult decision for all concerned, it's a new phase that can be very emotive but my experience with Burleys Wood has been so positive and has offered my family peace of mind.
21 November 2024
My brother is very happy at Burleys Wood therefore my siblings and I have peace of mind knowing that he is being looked after extremely well by trained staff who are professional, friendly and helpful. There is a caring, empathetic, personal feel to the place - I feel that everyone knows him as an
individual, not just as a 'client'. Thank you.
01 October 2024
I enjoyed her stay Burleys Wood, I settled in really well there and all staff were brilliant! So caring and understanding of all my needs.
16 September 2024
I can only describe our experience with Burleys Wood as exemplary. Every member of staff we dealt with, from initial contact, moving in and ultimately, Dad's end-of-life care, was nothing short of outstanding. They took care of everything, including his special dietary needs, liaising with doctors
and managing his medication. In spite of his dementia and being doubly incontinent, Dad was always clean and well-shaven, no matter what time of day we visited him. They also kept the family regularly informed which lifted such a lot of stress from us all.
12 June 2024
I can not speak highly enough of the care and compassion shown to my aunt whilst in Burleys Wood. They could not do enough to look after my aunt and made her last few weeks as calm and peaceful as they possibly could. Special thanks to the manager who went above and beyond to help us with any
problems or queries. Thank you again.
29 May 2024
My mum came to Burley’s Wood for respite care over 6 months ago, which then turned into her becoming a permanent resident.
I can’t say enough good things about the team that work there. From the moment we arrived, very stressed due to my mum having multiple falls at home, they made us all feel
welcome and especially Mum. It was upsetting for my mum to one day be at home and then into new unfamiliar surroundings. However, the team have made the transition easy and the level of care is outstanding. The attention to detail when there has been an issue with Mum has been exceptional.
Myself and my sisters visit regularly and on every occasion we are made to feel at home. There is an atmosphere of calm and also fun as they have a varied entertainment programme from singing, gardening and trips out.
We know as a family that Mum is safe and we no longer have to worry about her being alone.
Thank you to all the team that help every day with not only my mum’s care but everyone else’s.
29 January 2024
Dad came here after a lengthy hospital stay as part of respite. I was very impressed with the professionalism of the staff and the caring nature. The residents are clearly well cared for. Security is watertight, in a dementia facility this is top priority. Within 90 minutes of Dad arriving, he had a
seizure. The staff were very quick in dealing with things. Bravo.
Food is very varied and cups of tea or coffee are plentiful. Residents are encouraged to sit at the table. Good idea. Activities are varied and fun. The rooms are sweet, compact and very clean. They even have monitors placed on the floor should a resident fall out of bed or get up during the night. I accidentally set one off sorting some clothes out for Dad, staff were there within seconds. That is the kind of thing you look for when putting your loved ones into a care home. Dad did like the food. He is very fussy and certainly ate far more than in hospital. I'll miss the staff and residents, as will Dad.
Latest Reviews for Burleys Wood
11 June 2026
I am so pleased we chose Burleys Wood for my mother-in-law - it wasn't an easy decision to make but after seeing the care home for ourselves and going on recommendations from friends with relatives living at Burleys Wood we felt confident in our decision. The staff were very sympathetic and
understanding as it was hard for my mother-in-law when she first moved in understandably but she has been looked after very well and we are always kept in touch of anything that has affected her. When we visit her we can see how happy she is and which is a great comfort to us especially now that my husband (her son) is not in the best of health so I am reassured that she is being looked after very well.
03 June 2026
Burleys Wood has provided a very lovely home for my mum (who has dementia). This has made her transition to care so much easier than we expected. She has been in Burleys Wood for nearly 1.5 years.
The staff are all very kind and caring. They take the time to understand those they care for and we
have been pleased with the care mum has received. The home itself is a lovely environment. It feels spacious, bright and is always clean and tidy.
Mum is so much happier and calmer now and she seems well cared for. We have peace of mind that she is being looked after by great people, which is a weight off of our minds! They are also very happy to welcome my Dad when he visits regularly.
03 June 2026
Excellent staff, always very friendly and well informed. My mother is extremely well cared for and very happy at Burleys Wood. It has given us the peace of mind that we have found a wonderful place where she is content and safe.
21 May 2026
When I visit my friend , he always looks clean and comfortable, the room is always clean and he says the food is good, the staff are super friendly
The family would like to be kept informed of his doctor/hospital visits
It is disappointing to see animals used for some of the entertainment though
21 April 2026
My mother was bed bound, not eating well, unresponsive and I thought she had given up when she was in hospital. The move to Burley's Wood has been truly transformative! She's eating better, has a positive outlook, is not suffering some of the side effects of the drugs she was taking and is more
like my old mum.
In all honesty, my mum is not overly flattering about the food - but a very minor issue considering how well she is doing.
The staff are friendly, respectful, professional, very courteous and always content to chat. I am very grateful for all they do. The Manager is always willing to chat and is honest and sympathetic when asked for updates, which is very much appreciated. Thank you.
01 April 2026
Burleys Wood Care Home in Furness Green, Crawley is everything we could wish for our Mum. The staff really care and they look after Mum so well. Initially Mum did not settle well into the Home, she was confused and disoriented due to her increasing dementia, but they have been so patient and caring
with her. The Home layout is excellent with lots of space for residents to move around if they wish and a beautiful garden for when the weather permits outdoor activities. There are several communal lounges where residents can relax, watch tv or take part in the varied and well thought out daily morning and afternoon activities. The residents rooms all have en-suite facilities which include toilet, wash basin and shower and the bedrooms are light and pleasantly decorated and they get cleaned every day. There is a daily laundry service and a weekly hairdresser visits. Meals are cooked on site and they are wholesome and delicious. We thoroughly recommend Burleys Wood Care Home.
25 February 2026
I am very happy with the care my father receives, he is happy and content , I have found all staff to be polite and friendly towards both myself and my father.
The home is always very clean ,
The entertainment staff are lovely
Management are always available if you need them.
16 October 2025
My Mother in law was very much part of the Burleys Wood family for the 3 1/2 years she lived there. The staff were friendly and took the time to say hello or have a chat. The activity ladies would make the effort to see if Mum wanted to join in, even though she didn't always want to! She loved
her outings, especially the trip to see the tulips at Tulleys. The laundry ladies were always cheerful when returning her washing and she loved seeing the hairdresser on a Tuesday to have her hair 'done'.
The wonderful team leaders and their amazing team of carers were caring and loving to Mum, this was particularly apparent in the last few days of her life when she was so lovingly looked after.
19 September 2025
My Husband & I had a lovely afternoon on Friday with my Dad whilst fitting a TV on the wall for him in his room.
Our baby puppy cockapoo came with us & he visited most of the residents, which really cheered them up & made their day apparantly!
Dad & I sat in the lounge having a good old sing-song,
which Dad really enjoyed.
All the staff were fabulous & really good with Dad.
We left feeling very happy & pleased that Dad seems to be settling in quite well now & having wonderful care!
Thank you x
09 September 2025
We attended the Burleys Root Carnival with our friend today, who is a resident of the home. The staff were all very friendly and made us feel welcome. The staff went round to check on the residents, making sure that they were sitting in the shade and had food and drinks. The staff danced to the
music and encouraged people to join in, to the best of each individuals abilities. It looked like everyone had a good afternoon and enjoyed themselves. Well done.
02 May 2025
Very friendly and carable staff. Nothing too much trouble. Appeared to be enough staff no rushing or long waits if needing their attention.
09 April 2025
My father was resident for 1 month here in August/September 2024.
During his short stay he had 3 falls, 2 of which resulted in paramedic call out.
We were then informed that Burleys wood no longer wanted my father as a resident because he was requiring too much attention and help. (he is 90 years
old with acute dementia) We were then informed that if he were to stay longer that we would be charged £5000 per month for the extra care and assistance with walking, toilet visits, and extra night time assistance.
They can do this as it is in the small print on the contract you have to sign.(Check it) We were offered no assistance in finding alternative arrangements for my father at such short notice. We removed him from Burleys wood 2 days later. Our whole experience was appalling and extremely stressful for my father and our family. I cannot recommend this place at all.
10 March 2025
I would highly recommend Burleys Wood to anyone looking for a home for a parent or friend with Alzeimers or dementia.
The home has a lovely atmosphere with a staff of really caring people.
The activities that are arranged are stimulating and enjoyable with great participation of the residents.
The care is second to none, I was so lucky to find a home of this caliber. A huge THANK YOU.
31 January 2025
My mother has recently become a resident at Burleys Wood and I knew from my first visit that it was a great place for her. It has a lovely ambience and every member of the team we have had interaction with has been welcoming, efficient and most of all kind. I know that Mum is safe, comfortable and
in good hands. Her room is bright and clean with a spacious en-suite and a large window to watch the world go by. Food and drink are good quality and appropriately offered, with help if needed, an apron to keep bedding clean and lidded cups to avoid accidents.
Going into a care home can be a difficult decision for all concerned, it's a new phase that can be very emotive but my experience with Burleys Wood has been so positive and has offered my family peace of mind.
21 November 2024
My brother is very happy at Burleys Wood therefore my siblings and I have peace of mind knowing that he is being looked after extremely well by trained staff who are professional, friendly and helpful. There is a caring, empathetic, personal feel to the place - I feel that everyone knows him as an
individual, not just as a 'client'. Thank you.
01 October 2024
I enjoyed her stay Burleys Wood, I settled in really well there and all staff were brilliant! So caring and understanding of all my needs.
16 September 2024
I can only describe our experience with Burleys Wood as exemplary. Every member of staff we dealt with, from initial contact, moving in and ultimately, Dad's end-of-life care, was nothing short of outstanding. They took care of everything, including his special dietary needs, liaising with doctors
and managing his medication. In spite of his dementia and being doubly incontinent, Dad was always clean and well-shaven, no matter what time of day we visited him. They also kept the family regularly informed which lifted such a lot of stress from us all.
12 June 2024
I can not speak highly enough of the care and compassion shown to my aunt whilst in Burleys Wood. They could not do enough to look after my aunt and made her last few weeks as calm and peaceful as they possibly could. Special thanks to the manager who went above and beyond to help us with any
problems or queries. Thank you again.
29 May 2024
My mum came to Burley’s Wood for respite care over 6 months ago, which then turned into her becoming a permanent resident.
I can’t say enough good things about the team that work there. From the moment we arrived, very stressed due to my mum having multiple falls at home, they made us all feel
welcome and especially Mum. It was upsetting for my mum to one day be at home and then into new unfamiliar surroundings. However, the team have made the transition easy and the level of care is outstanding. The attention to detail when there has been an issue with Mum has been exceptional.
Myself and my sisters visit regularly and on every occasion we are made to feel at home. There is an atmosphere of calm and also fun as they have a varied entertainment programme from singing, gardening and trips out.
We know as a family that Mum is safe and we no longer have to worry about her being alone.
Thank you to all the team that help every day with not only my mum’s care but everyone else’s.
29 January 2024
Dad came here after a lengthy hospital stay as part of respite. I was very impressed with the professionalism of the staff and the caring nature. The residents are clearly well cared for. Security is watertight, in a dementia facility this is top priority. Within 90 minutes of Dad arriving, he had a
seizure. The staff were very quick in dealing with things. Bravo.
Food is very varied and cups of tea or coffee are plentiful. Residents are encouraged to sit at the table. Good idea. Activities are varied and fun. The rooms are sweet, compact and very clean. They even have monitors placed on the floor should a resident fall out of bed or get up during the night. I accidentally set one off sorting some clothes out for Dad, staff were there within seconds. That is the kind of thing you look for when putting your loved ones into a care home. Dad did like the food. He is very fussy and certainly ate far more than in hospital. I'll miss the staff and residents, as will Dad.