Burleys Wood

Furnace Drive, Furnace Green, Crawley RH10 6JE
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9.6 97 Reviews
  • Burleys Wood, Crawley
Burleys Wood Care Home is a modern facility located a short distance from Crawley town centre, that is split into six wings of ten en-suite bedrooms dedicated to a range of personal needs.

The home's interior is spacious and is well-kept to high standards of hygiene and safety, by a team of friendly staff who have good relationships with residents, keeping their overall well-being always in mind.

Shaw Healthcare have an excellent reputation, having won a number of awards for advanced and innovative care over recent years and developed many new care service for the benefit of the elderly and disabled.
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Care Provided by Burleys Wood

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1634
  • RESPITE Self-Funded Residential Dementia Care: from £1734
The price(s) shown are provided by the care home. Contact Burleys Wood for full pricing details and T&Cs.

Contact Burleys Wood to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Burleys Wood to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Erika Szalacsi (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Burleys Wood Reviews (97)

9.6

Burleys Wood has a Review Score of 9.6 (9.565) out of 10, based on 17 reviews in the last 2 years.
Over all time Burleys Wood has 97 reviews.

Overall Experience
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Total of 97, showing 1-20
Review from C J (Daughter-in-law of Resident) published on 11 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased we chose Burleys Wood for my mother-in-law - it wasn't an easy decision to make but after seeing the care home for ourselves and going on recommendations from friends with relatives living at Burleys Wood we felt confident in our decision. The staff were very sympathetic and understanding
as it was hard for my mother-in-law when she first moved in understandably but she has been looked after very well and we are always kept in touch of anything that has affected her. When we visit her we can see how happy she is and which is a great comfort to us especially now that my husband (her son) is not in the best of health so I am reassured that she is being looked after very well.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you for your kind review. We are so pleased your mother-in-law has settled well at Burleys Wood and that our team have been able to support and reassure you. It means a great deal to know she is happy and well cared for.
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Review from M S (Daughter of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Burleys Wood has provided a very lovely home for my mum (who has dementia). This has made her transition to care so much easier than we expected. She has been in Burleys Wood for nearly 1.5 years.
The staff are all very kind and caring. They take the time to understand those they care for and we have
been pleased with the care mum has received. The home itself is a lovely environment. It feels spacious, bright and is always clean and tidy.
Mum is so much happier and calmer now and she seems well cared for. We have peace of mind that she is being looked after by great people, which is a weight off of our minds! They are also very happy to welcome my Dad when he visits regularly.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you for your lovely review. We are delighted to hear that your mum has settled so well at Burleys Wood and that the transition has been made easier for your family. It is wonderful to know she is happier and calmer, and that our team and environment have given you peace of mind. We also appreciate your kind comments about visits from your dad.
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Review from Sarah E (Daughter of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff, always very friendly and well informed. My mother is extremely well cared for and very happy at Burleys Wood. It has given us the peace of mind that we have found a wonderful place where she is content and safe.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you for your kind review. We are delighted to hear that your mother is happy at Burleys Wood and that our team has given you peace of mind. Your lovely comments mean a great deal to us.
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Review from s m (Friend of Resident) published on 21 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I visit my friend , he always looks clean and comfortable, the room is always clean and he says the food is good, the staff are super friendly
The family would like to be kept informed of his doctor/hospital visits
It is disappointing to see animals used for some of the entertainment though
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you for your feedback. We are really pleased to hear your friend is comfortable, enjoys the food, and that you find our team friendly and welcoming.
We will also ensure the request regarding updates about GP and hospital visits is passed on to the team.
Your comments are greatly appreciated.
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Review from David G (Son of Resident) published on 21 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was bed bound, not eating well, unresponsive and I thought she had given up when she was in hospital. The move to Burley's Wood has been truly transformative! She's eating better, has a positive outlook, is not suffering some of the side effects of the drugs she was taking and is more like
my old mum.
In all honesty, my mum is not overly flattering about the food - but a very minor issue considering how well she is doing.
The staff are friendly, respectful, professional, very courteous and always content to chat. I am very grateful for all they do. The Manager is always willing to chat and is honest and sympathetic when asked for updates, which is very much appreciated. Thank you.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you so much for your heartfelt feedback. We're truly delighted to hear how positively your mother's wellbeing has improved since joining us at Burley's Wood. It means a great deal to know that our team's care, professionalism, and support have made such a difference for both her and your family.
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Review from Sandy M (Son of Resident) published on 1 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Burleys Wood Care Home in Furness Green, Crawley is everything we could wish for our Mum. The staff really care and they look after Mum so well. Initially Mum did not settle well into the Home, she was confused and disoriented due to her increasing dementia, but they have been so patient and caring
with her. The Home layout is excellent with lots of space for residents to move around if they wish and a beautiful garden for when the weather permits outdoor activities. There are several communal lounges where residents can relax, watch tv or take part in the varied and well thought out daily morning and afternoon activities. The residents rooms all have en-suite facilities which include toilet, wash basin and shower and the bedrooms are light and pleasantly decorated and they get cleaned every day. There is a daily laundry service and a weekly hairdresser visits. Meals are cooked on site and they are wholesome and delicious. We thoroughly recommend Burleys Wood Care Home.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you so much for your kind words. We are delighted that your mum is happy and well cared for, and that you feel confident in everything we do at Burleys Wood Care Home.
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Review from Denise F (Daughter of Resident) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my father receives, he is happy and content , I have found all staff to be polite and friendly towards both myself and my father.
The home is always very clean ,
The entertainment staff are lovely
Management are always available if you need them.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you so much for your lovely feedback. We're thrilled to hear that your father is happy and content with the care he receives, and that both you and he have had such positive experiences with our staff. We're also glad you enjoy the entertainment and the support from management. Your kind words mean a lot to us!
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Review from Lisa B (Daughter-in-law of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother in law was very much part of the Burleys Wood family for the 3 1/2 years she lived there. The staff were friendly and took the time to say hello or have a chat. The activity ladies would make the effort to see if Mum wanted to join in, even though she didn't always want to! She loved her
outings, especially the trip to see the tulips at Tulleys. The laundry ladies were always cheerful when returning her washing and she loved seeing the hairdresser on a Tuesday to have her hair 'done'.
The wonderful team leaders and their amazing team of carers were caring and loving to Mum, this was particularly apparent in the last few days of her life when she was so lovingly looked after.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you so much for sharing your heartfelt memories of your mother-in-law's time at Burleys Wood. We are touched to hear how much she enjoyed being part of our community and how our team made her feel cared for, from the everyday chats to the activities and outings. It is especially meaningful to know that she received such loving care in her final days. Your kind words will be shared with the team, and we are grateful that she felt at home with us.
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Review from M K (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Husband & I had a lovely afternoon on Friday with my Dad whilst fitting a TV on the wall for him in his room.
Our baby puppy cockapoo came with us & he visited most of the residents, which really cheered them up & made their day apparantly!
Dad & I sat in the lounge having a good old sing-song,
which Dad really enjoyed.
All the staff were fabulous & really good with Dad.
We left feeling very happy & pleased that Dad seems to be settling in quite well now & having wonderful care!
Thank you x
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you for your lovely message. It's wonderful to hear you had such a special afternoon with your dad. We're so glad he enjoyed the sing-song and that your puppy brought smiles to so many faces. It's heartwarming to know he's settling in well and feeling cared for - that means the world to us. Thank you for your kind words.
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Review from Gary W (Friend of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We attended the Burleys Root Carnival with our friend today, who is a resident of the home. The staff were all very friendly and made us feel welcome. The staff went round to check on the residents, making sure that they were sitting in the shade and had food and drinks. The staff danced to the music
and encouraged people to join in, to the best of each individuals abilities. It looked like everyone had a good afternoon and enjoyed themselves. Well done.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you for your lovely feedback. We are delighted to hear that you all enjoyed the Burleys Root Carnival and felt so welcome. It was wonderful to see residents having fun, joining in with the music, and enjoying the afternoon together. We will pass on your kind words to the staff, who will be thrilled to hear them.
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Review from J C (Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and carable staff. Nothing too much trouble. Appeared to be enough staff no rushing or long waits if needing their attention.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you kindly for leaving us a review, it really means a lot to the whole team.
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Review from J S (Son of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father was resident for 1 month here in August/September 2024.
During his short stay he had 3 falls, 2 of which resulted in paramedic call out.
We were then informed that Burleys wood no longer wanted my father as a resident because he was requiring too much attention and help. (he is 90 years
old with acute dementia) We were then informed that if he were to stay longer that we would be charged £5000 per month for the extra care and assistance with walking, toilet visits, and extra night time assistance.
They can do this as it is in the small print on the contract you have to sign.(Check it) We were offered no assistance in finding alternative arrangements for my father at such short notice. We removed him from Burleys wood 2 days later. Our whole experience was appalling and extremely stressful for my father and our family. I cannot recommend this place at all.
Reply from Emma Peachey, Home Manager at Burleys WoodWe are so sorry that you feel that you were not supported during your Fathers stay at Burleys Wood. We consider the safety of our residents our priority and on occasions we have to make a difficult decisions on whether we are able to continue to maintain the safety needs of individual resident.Following your Fathers admission to hospital and his further decline in his health, we sadly made the decision we were unable to meet his needs in residential dementia bed.
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Review from Judi T (Friend of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend Burleys Wood to anyone looking for a home for a parent or friend with Alzeimers or dementia.
The home has a lovely atmosphere with a staff of really caring people.
The activities that are arranged are stimulating and enjoyable with great participation of the residents.
The
care is second to none, I was so lucky to find a home of this caliber. A huge THANK YOU.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that Burleys Wood has provided such a positive and supportive environment for your loved one. Our team is dedicated to ensuring the best care and creating a welcoming, engaging atmosphere for all our residents. Your recommendation means the world to us, and we truly appreciate your trust. A huge thank you from all of us at Burleys Wood!
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Review from A L (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently become a resident at Burleys Wood and I knew from my first visit that it was a great place for her. It has a lovely ambience and every member of the team we have had interaction with has been welcoming, efficient and most of all kind. I know that Mum is safe, comfortable and in
good hands. Her room is bright and clean with a spacious en-suite and a large window to watch the world go by. Food and drink are good quality and appropriately offered, with help if needed, an apron to keep bedding clean and lidded cups to avoid accidents.
Going into a care home can be a difficult decision for all concerned, it's a new phase that can be very emotive but my experience with Burleys Wood has been so positive and has offered my family peace of mind.
Reply from Erika Szalacsi, Home Manager at Burleys WoodWhat a lovely review to read! We're so pleased that your mum feels safe and comfortable with us and that she's enjoying her room and the food. I'll be sure to pass on your kind words to the rest of the team.
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Review from L C (Sister of Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is very happy at Burleys Wood therefore my siblings and I have peace of mind knowing that he is being looked after extremely well by trained staff who are professional, friendly and helpful. There is a caring, empathetic, personal feel to the place - I feel that everyone knows him as an individual,
not just as a 'client'. Thank you.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you for leaving us this really kind review about the care of your brother. It really means a lot to us and the team will be thrilled to read it.
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Review from Janet F (Respite Resident) assisted by family/friend published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed her stay Burleys Wood, I settled in really well there and all staff were brilliant! So caring and understanding of all my needs.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you for taking the time to leave us this review, we really appreciate it.
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Review from Peter P (Son of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only describe our experience with Burleys Wood as exemplary. Every member of staff we dealt with, from initial contact, moving in and ultimately, Dad's end-of-life care, was nothing short of outstanding. They took care of everything, including his special dietary needs, liaising with doctors and
managing his medication. In spite of his dementia and being doubly incontinent, Dad was always clean and well-shaven, no matter what time of day we visited him. They also kept the family regularly informed which lifted such a lot of stress from us all.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you for leaving us these kind words about the care of your dad, we really appreciate it.
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Review from Michael P (Nephew of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not speak highly enough of the care and compassion shown to my aunt whilst in Burleys Wood. They could not do enough to look after my aunt and made her last few weeks as calm and peaceful as they possibly could. Special thanks to the manager who went above and beyond to help us with any problems
or queries. Thank you again.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you for leaving us such kind words, the team will be touched to read it.
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Review from R C (Son of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Burley’s Wood for respite care over 6 months ago, which then turned into her becoming a permanent resident.
I can’t say enough good things about the team that work there. From the moment we arrived, very stressed due to my mum having multiple falls at home, they made us all feel welcome
and especially Mum. It was upsetting for my mum to one day be at home and then into new unfamiliar surroundings. However, the team have made the transition easy and the level of care is outstanding. The attention to detail when there has been an issue with Mum has been exceptional.
Myself and my sisters visit regularly and on every occasion we are made to feel at home. There is an atmosphere of calm and also fun as they have a varied entertainment programme from singing, gardening and trips out.
We know as a family that Mum is safe and we no longer have to worry about her being alone.
Thank you to all the team that help every day with not only my mum’s care but everyone else’s.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you for leaving us such kind words about the care of your mum, our team will be touched to read this.
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Review from Gavin G (Son of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad came here after a lengthy hospital stay as part of respite. I was very impressed with the professionalism of the staff and the caring nature. The residents are clearly well cared for. Security is watertight, in a dementia facility this is top priority. Within 90 minutes of Dad arriving, he had a
seizure. The staff were very quick in dealing with things. Bravo.
Food is very varied and cups of tea or coffee are plentiful. Residents are encouraged to sit at the table. Good idea. Activities are varied and fun. The rooms are sweet, compact and very clean. They even have monitors placed on the floor should a resident fall out of bed or get up during the night. I accidentally set one off sorting some clothes out for Dad, staff were there within seconds. That is the kind of thing you look for when putting your loved ones into a care home. Dad did like the food. He is very fussy and certainly ate far more than in hospital. I'll miss the staff and residents, as will Dad.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThis is such a lovely review to read, thank you. We are delighted to hear that your dad is enjoying our various activities and food. Your kind words will be passed on to the rest of the team.
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Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Burleys Wood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Burleys Wood is calculated as follows: ( (154 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 194 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Burleys Wood is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2026

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Emma

Emma Peachey

Job Title: Deputy Manager Joined: 2008

Emma became part of team Burleys when the doors first opened in 2008. She began by working as a night support worker, this fitted well around family life, over the years progressing to Team Leader and then in 2019 Emma was promoted to her current role of Deputy Manager.


Emma has worked in the care sector since leaving College at 17, working for 2 years in a privately-run nursing home in Reigate. Emma then worked for the London Borough of Sutton for 11 years in a specialist dementia home, only leaving when relocating with her young family to Crawley. Originally working for a domiciliary care company, providing support to service users in their own homes.


Emma really enjoys being able to make a difference every single day, supporting residents and staff. It is lovely to see the care staff support the residents with their independence and encouragement, always promoting new skills. Emma loves coming to work, she feels privileged to work in a place that is happy to be in, where the residents receive a high standard of care from an amazing staff team.


In total, Emma has worked for 26 years in the care sector but, has never worked throughout a health Pandemic until 2020 Emma commented: “I am very proud of the team who work here at Burleys Wood. Throughout the Pandemic, we have continued to provide high-quality care to our residents.


During very anxious times, we have pulled together and made sure the residents were always well looked after. We found some new ways of working and new ways of supporting each other - residents, relatives, staff and health professionals.”

Corah

Corah Clarke

Job Title: Nurse Joined: 2019

Having trained as a nurse 15 years ago, Corah joined the team at Burleys Wood in July 2019. She remembered, I chose nursing as my career because I love to care for those who cannot care for themselves, that’s my passion. Corah’s passion for care, meaning she very quickly fitted into the team at Burleys Wood.


When on shift, Corah manages the nursing floor making sure residents are safe and well cared for. Corah leads a team well and she also spends time each week speaking with local health professionals. Corah speaks with families to show support on a regular basis keeping them in the loop on their loved ones needs. Seeing a smile on a residents face makes everything worthwhile that’s when you know you are doing your job right.


The recent pandemic has taught Corah how important family is. Family is not just your immediate family but, the people you spend time with every day and the people you care for. When the residents’ families were missing physically, there were always phone calls, video calls, post cards, letters etc.


These simple but, physical interactions on a daily basis really helped residents feel less stressful during that time, they enjoy that. This is a good coping management during the pandemic and I am glad that I was a part of that. That too is a part of fulfilling my role. Anxiety can rise, however we pull through as a team.

Frequently Asked Questions about Burleys Wood

What types of Care is Burleys Wood registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Burleys Wood have?

There are 60 Single Rooms.

What are the Facilities & Services at Burleys Wood?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens & Television point in own room are some of the Facilities & Services.

How far is Burleys Wood to the centre of Crawley?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burleys Wood to verify any information. View our terms and conditions. Burleys Wood has an Enhanced Service - more info.