Burleys Wood

After a difficult start, not being able to visit initially during the covid lockdown, I have come to appreciate the care and compassion of the staff. I now believe that he wouldn't receive better care anywhere else and he seems as settled and happy as possible. Any difficulties have been through constant changes and restrictions, brought on by covid requirements. I am amazed at how well the staff and admin have coped with the extra workload and how cheerful, friendly and helpful they all are. In short, very pleased. It is now my husband's home.

A review that is fully deserved. Nothing is too much trouble and our mother's needs are met with a smile and all the staff work very hard, to please.

Burleys Wood is a lovely home and the staff are very approachable and extremely caring. They are always very helpful and have really got to know my mum and dad who are both residents. Thank you Burleys Wood.

I wish I'd be writing this in happier circumstances, however, I'd like to extend my deepest thanks to those of Burley Wood for their love and compassion towards my mother. Everyone went above and beyond to ensure her remaining days were as comfortable and peaceful as possible. I'd furthermore like to share how grateful we are as a family to all the staff who looked after her day to day. It was completely professional, however, incredibly personal. Thank you once again.

My mum was a resident in Burleys Wood for almost five and a half years, and in that time I found all the staff there to be kind, friendly and very attentive to my mother. They treated me with compassion and kindness and I cannot speak highly enough about them. Thank you everyone at Burleys Wood.

Our experience at Burleys Wood was all we could have asked for. My husband's stay was not for long but the dedicated staff were not only medically efficient but gently, caring, helpful and above all very understanding to not only their patient but to me and my family. We cannot thank them enough for absolutely everything they did to help us. We will be forever grateful. Our heartfelt thanks to every one of you.

Dad only had two weeks at Burleys Wood but we couldn't have asked for better end of life care. It made his passing a lot easier than it could have been. The staff are amazing and couldn't fault them. We wished he had been sent there earlier as it would have given us peace of mind.

My husband has been in Burleys Wood for seven months now and appears to be settled and comfortable, this is the opinion of myself and our daughter who visits with me each week as it is now allowed.

My mum has been a resident for 4 years now and is looked after so kindly by all the staff. I get regular phone calls with care updates, and always have a laugh and friendly chat with whichever team leader rings me. I feel very relieved knowing my mum is safe, loved, and well cared for at Burleys Wood.

Due to the fact that I live in North Norfolk, my contact with the home has mostly been by telephone. My wife and I did visit the home in September 2020. But the visits were restricted due to Covid-19 rules. We found the staff most helpful and courteous with my sister-in-law. She confirmed that all staff members were kind, caring, thoughtful and very much concerned about her wellbeing. I telephone my sister-in-law at least 5 times per week and she constantly assured me she is happy, looked after, enjoys her meal and thinks the world of the staff.

We, as a family, are happy with the care and support given. Times are particularly hard, but covid safety measures are in place, and we feel happy everything is being done well to keep him safe. We always receive calls regarding any problems that are being actioned e,g fall or doctor visits.

Unfortunately due to Covid-19 restrictions, I have not been inside the home. However, I have been fortunate enough to see my parents every 4 weeks for half an hour my sister sees them on alternative visits I have always found the staff to be friendly and helpful. My parents have settled in really well. They are well looked after and enjoy the food and know that they are safe especially as they are being tested on a regular basis.

Dad was sent to Burleys Wood for rehabilitation and assessment after the death of our mum and a long stay in hospital. Due to Covid-19 restrictions, we have had limited contact but the attention to the safety of the residents and staff is to be commended. When we phone the staff are always willing to update us regarding Dad's health and welfare and we have had video chats with him and a short visit. They also sent us a lovely photo. They have worked hard to encourage him to socialise and join in activities and are very attentive to his needs. He looks so well and so happy, such a lovely change to see. We only wish he could stay.

I was transferred from hospital to Burleys Wood for re-hab and recovery. I had an enjoyable time during my stay. the staff were professional and attentive and treated me with respect. My overall impression was that it was well run and organised.

From the very beginning, my friend was made very welcome by all the staff. They were very warm and caring to him as they were all the residents, which was lovely to see. He always enjoys his food very much. This is a very well run home by the managers. Personal care and attentiveness to all residents was exceptional. I have been to many homes in my time, but this exceeds them all!

Staff were caring and helpful. My husband enjoyed his stay. I don't know if he knew there are activities, I don't think he took part. He would have enjoyed singing.

Very positive experience. Kind, caring and professional staff, making my Dad's stay an enjoyable experience, not only for him but for me too.

Having had 3 separate surgeries to my tibia, fibula and ankle and treatment to my right heel, I needed a Zimmer to assist getting around. Glaucoma - inherited in both eyes but very successfully controlled at the hospital. I can say, thank you all so much for all the support and care at Burley's Wood.

We have such fond memories. Mum was cared for so well.

Rooms could be cleaned better and bedding could be cleaner and more comfortable, not so thin bedding. Sheets could be better.