






Burleys Wood Care Home is a modern facility located a short distance from Crawley town centre, that is split into six wings of ten en-suite bedrooms dedicated to a range of personal needs.
The home's interior is spacious and is well-kept to high standards of hygiene and safety, by a team of friendly staff who have good relationships with residents, keeping their overall well-being always in mind.
Shaw Healthcare have an excellent...
Care Provided by Burleys Wood
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Burleys Wood for full pricing details and T&Cs.
Contact Burleys Wood to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Erika Szalacsi (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2008
- Number of floors: 1
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Burleys Wood Reviews (98)
Burleys Wood has a Review Score of 9.5 (9.527) out of 10, based on 18 reviews in the last 2 years.
Over all time Burleys Wood has 98 reviews.
I wish I'd be writing this in happier circumstances, however, I'd like to extend my deepest thanks to those of Burley Wood for their love and compassion towards my mother. Everyone went above and beyond to ensure her remaining days were as comfortable and peaceful as possible. I'd furthermore like to share how grateful we are as a family to all the staff who looked after her day to day. It was completely professional, however, incredibly personal. Thank you once again.
My mum was a resident in Burleys Wood for almost five and a half years, and in that time I found all the staff there to be kind, friendly and very attentive to my mother. They treated me with compassion and kindness and I cannot speak highly enough about them. Thank you everyone at Burleys Wood.
Our experience at Burleys Wood was all we could have asked for. My husband's stay was not for long but the dedicated staff were not only medically efficient but gently, caring, helpful and above all very understanding to not only their patient but to me and my family. We cannot thank them enough for absolutely everything they did to help us. We will be forever grateful. Our heartfelt thanks to every one of you.
Dad only had two weeks at Burleys Wood but we couldn't have asked for better end of life care. It made his passing a lot easier than it could have been. The staff are amazing and couldn't fault them. We wished he had been sent there earlier as it would have given us peace of mind.
My husband has been in Burleys Wood for seven months now and appears to be settled and comfortable, this is the opinion of myself and our daughter who visits with me each week as it is now allowed.
My mum has been a resident for 4 years now and is looked after so kindly by all the staff. I get regular phone calls with care updates, and always have a laugh and friendly chat with whichever team leader rings me. I feel very relieved knowing my mum is safe, loved, and well cared for at Burleys Wood.
Due to the fact that I live in North Norfolk, my contact with the home has mostly been by telephone. My wife and I did visit the home in September 2020. But the visits were restricted due to Covid-19 rules. We found the staff most helpful and courteous with my sister-in-law. She confirmed that all staff members were kind, caring, thoughtful and very much concerned about her wellbeing. I telephone my sister-in-law at least 5 times per week and she constantly assured me she is happy, looked after, enjoys her meal and thinks the world of the staff.
We, as a family, are happy with the care and support given. Times are particularly hard, but covid safety measures are in place, and we feel happy everything is being done well to keep him safe. We always receive calls regarding any problems that are being actioned e,g fall or doctor visits.
Unfortunately due to Covid-19 restrictions, I have not been inside the home. However, I have been fortunate enough to see my parents every 4 weeks for half an hour my sister sees them on alternative visits I have always found the staff to be friendly and helpful. My parents have settled in really well. They are well looked after and enjoy the food and know that they are safe especially as they are being tested on a regular basis.
Dad was sent to Burleys Wood for rehabilitation and assessment after the death of our mum and a long stay in hospital. Due to Covid-19 restrictions, we have had limited contact but the attention to the safety of the residents and staff is to be commended. When we phone the staff are always willing to update us regarding Dad's health and welfare and we have had video chats with him and a short visit. They also sent us a lovely photo. They have worked hard to encourage him to socialise and join in activities and are very attentive to his needs. He looks so well and so happy, such a lovely change to see. We only wish he could stay.
I was transferred from hospital to Burleys Wood for re-hab and recovery. I had an enjoyable time during my stay. the staff were professional and attentive and treated me with respect. My overall impression was that it was well run and organised.
From the very beginning, my friend was made very welcome by all the staff. They were very warm and caring to him as they were all the residents, which was lovely to see. He always enjoys his food very much. This is a very well run home by the managers. Personal care and attentiveness to all residents was exceptional. I have been to many homes in my time, but this exceeds them all!
Staff were caring and helpful. My husband enjoyed his stay. I don't know if he knew there are activities, I don't think he took part. He would have enjoyed singing.
Very positive experience. Kind, caring and professional staff, making my Dad's stay an enjoyable experience, not only for him but for me too.
Having had 3 separate surgeries to my tibia, fibula and ankle and treatment to my right heel, I needed a Zimmer to assist getting around. Glaucoma - inherited in both eyes but very successfully controlled at the hospital. I can say, thank you all so much for all the support and care at Burley's Wood.
The staff are so caring and kind attending to everyone's needs.
My mother spent 6 weeks rehab there and they worked so hard to get her mobile again.
We have such fond memories. Mum was cared for so well.
Was a few problems at first but all sorted now.
Food seems good for the residents.
Rooms could be cleaned better and bedding could be cleaner and more comfortable, not so thin bedding. Sheets could be better.
He was given physio and encouraged to walk to the day room and join in.
The staff were all very attentive, kind and caring and the team leaders and managers were very helpful in arranging hospital transport for appointments and dealing with any problems and needs.
I felt confident that he was being cared for very well.
The staff were friendly, the food choices were good, the physio was good, the room was light and comfortable and I felt safe.
All the staff were kind, polite and caring.
I cannot say how grateful my family are that my dad received such great care and attention from all the staff at Burleys Wood. My dad was treated as an individual and nothing was ever too much trouble. We were so worried that my dad was going into a home soon after the first few days it was obvious we didn't need to worry! Keep up the good work Burleys Wood you've certainly changed my perception of care homes!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 January 2026Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Burleys Wood.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Burleys Wood.
Accreditations
There are no accreditations posted yet for Burleys Wood.
Meet the Team (2)

Emma became part of team Burleys when the doors first opened in 2008. She began by working as a night support worker, this fitted well around family life, over the years progressing to Team Leader and then in 2019 Emma was promoted to her current role of Deputy Manager.
Emma has worked in the care sector since leaving College at 17, working for 2 years in a privately-run nursing home in Reigate. Emma then worked for the London Borough of Sutton for 11 years in a specialist dementia home, only leaving when relocating with her young family to Crawley. Originally working for a domiciliary care company, providing support to service users in their own homes.
Emma really enjoys being able to make a difference every single day, supporting residents and staff. It is lovely to see the care staff support the residents with their independence and encouragement, always promoting new skills. Emma loves coming to work, she feels privileged to work in a place that is happy to be in, where the residents receive a high standard of care from an amazing staff team.
In total, Emma has worked for 26 years in the care sector but, has never worked throughout a health Pandemic until 2020 Emma commented: “I am very proud of the team who work here at Burleys Wood. Throughout the Pandemic, we have continued to provide high-quality care to our residents.
During very anxious times, we have pulled together and made sure the residents were always well looked after. We found some new ways of working and new ways of supporting each other - residents, relatives, staff and health professionals.”

Having trained as a nurse 15 years ago, Corah joined the team at Burleys Wood in July 2019. She remembered, I chose nursing as my career because I love to care for those who cannot care for themselves, that’s my passion. Corah’s passion for care, meaning she very quickly fitted into the team at Burleys Wood.
When on shift, Corah manages the nursing floor making sure residents are safe and well cared for. Corah leads a team well and she also spends time each week speaking with local health professionals. Corah speaks with families to show support on a regular basis keeping them in the loop on their loved ones needs. Seeing a smile on a residents face makes everything worthwhile that’s when you know you are doing your job right.
The recent pandemic has taught Corah how important family is. Family is not just your immediate family but, the people you spend time with every day and the people you care for. When the residents’ families were missing physically, there were always phone calls, video calls, post cards, letters etc.
These simple but, physical interactions on a daily basis really helped residents feel less stressful during that time, they enjoy that. This is a good coping management during the pandemic and I am glad that I was a part of that. That too is a part of fulfilling my role. Anxiety can rise, however we pull through as a team.
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