






Burleys Wood Care Home is a modern facility located a short distance from Crawley town centre, that is split into six wings of ten en-suite bedrooms dedicated to a range of personal needs.
The home's interior is spacious and is well-kept to high standards of hygiene and safety, by a team of friendly staff who have good relationships with residents, keeping their overall well-being always in mind.
Shaw Healthcare have an excellent...
Care Provided by Burleys Wood
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Burleys Wood for full pricing details and T&Cs.
Contact Burleys Wood to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Erika Szalacsi (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2008
- Number of floors: 1
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Burleys Wood Reviews (98)
Burleys Wood has a Review Score of 9.5 (9.527) out of 10, based on 18 reviews in the last 2 years.
Over all time Burleys Wood has 98 reviews.
My mother, passed away last Saturday. She had been a resident since March. During that time we noticed a real improvement in her health and well-being. She expressed how happy she was at Burleys Wood and she enjoyed being part of a community who were friendly and welcoming to all. We could not find fault with any member of staff who was extremely efficient, caring and generous of their time. We enjoyed visiting her and we count ourselves lucky that my mother managed to find such a warm environment to spend her last few months. Thank you.
This morning my mother passed away at the age of 93 having spent 9 months as a resident at Burleys Wood. On hearing the sad news, one of the first things I wished to do was pay tribute to the staff of the home and the care that they have provided. Their friendliness and compassion were exemplary, and they attended to queries promptly and professionally. This was the second such residential home that my mother lived in, and the two bear no comparison what-so-ever. I highly recommend Burleys Wood to any family needing residential care for an elderly relative.
The staff were pleasant and courteous also helpful when needed.
I found the staff very helpful and friendly support and working as a team. They look after the residents as they are their family. I can ask questions about my wife and get a better understanding of her health. It's the wellbeing of residents first. Take time to talk to the residents on a one to one.
The staff take such good care of her.
I visit every day and am welcomed by all the staff.
It’s like visiting your extended family every day.
It is a comfort for me knowing mum is safe and looked after so well.
When we went to look at Burleys Wood we were pleasantly surprised and did not hesitate to say “yes” to a placement for our Dad. Unfortunately, Dad was only there 5 1/2wks before he passed away. However, in the time he was there, he was made to feel very at home and enjoyed the activities. The staff were all very caring and we were saddened that he didn’t have longer there as he discovered a new found love for Karaoke.
The staff at Burleys Wood are always so helpful, friendly and welcoming. We always enjoy visiting. They really get families involved with fairs and activities and my Nan has done very well in there.
My mother-in-law has been in Burley's Wood for four weeks now. Initially on respite but now signed up as a permanent resident. The reason we have elected to put her into Burley's Wood is mainly down to the staff and the environment. From the very first time that we walked into the reception off of the street on a fact-finding mission, we have been welcomed and been made to feel comfortable by every one of the staff members there. They are attentive to our comments and have gone out of their way to ensure that my mother-in-law is happy and settled. The building itself is bright and airy and full of little touches that make it a home for the residents.
My mother has been staying at Burley Wood for the last month and I have to say the staff who have cared for her have been extremely kind, helpful, caring, thoughtful and passionate about the health and welfare of my Mother.
The staff and management team are always very friendly and approachable. Mum has received excellent care from all the staff and they have always supported our family too.
The home is very welcoming and family orientated.
I would recommend this home to anyone.
Mum had good care and we were all impressed with the home and care she received.
I am kept informed of all aspects relating to my mother and I feel confident that she is safe and well cared for.
My father-in-law went to Burleys Wood December 2017 after having full time care at home, he could no longer be managed at home so the decision was made that for his safety and well-being a home would be the best option as he was not well at all. I live in Cornwall and when my wife and I visited 4 weeks after his admission we could not believe the difference in him. He is definitely in the right place with the right people looking after him.
I recommend most highly Burleys Wood to anyone who needs care and comfort.
I witness many examples of the staff having a good sense of humour, helping to make the residents feel happy and often raising a smile from them as the staff go about their duties, nothing seems too much trouble. I have many thanks to all the staff and management at this lovely care home and the way they carry out their roles and say the things they do which give the much needed reassurance and kindness that the residents so much require.
The management and staff have been nothing short of excellent. They are constantly looking to have the best interests of both my parents at heart. The dignity shown when my father passed away was admirable and they all really do care.
My nan moved into Burleys 16 months ago. The staff and management team have gone above and beyond looking after her, staff members have come in on their day off to take my nan out to town or the shops - they really go the extra mile.
It was a hard decision for my wife to put her Mother into a care home, but it was the best decision to choose Burley Wood. Carers and other residents have become our friends and support, but most importantly my mother-in-law is happy and enjoys all the activities/entertainment that is organised by the excellent team.
My mother-in-law has been living in Burleys Wood for 16 months and the love and care she received there is wonderful. Nothing is too much trouble for all the staff who are led by a very competent and happy manager and deputy manager.
My wife’s nan is a resident here and the management leads a great team. Working in social care myself, I trust in the service provided and see the care shown to residents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 January 2026Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Burleys Wood.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Burleys Wood.
Accreditations
There are no accreditations posted yet for Burleys Wood.
Meet the Team (2)

Emma became part of team Burleys when the doors first opened in 2008. She began by working as a night support worker, this fitted well around family life, over the years progressing to Team Leader and then in 2019 Emma was promoted to her current role of Deputy Manager.
Emma has worked in the care sector since leaving College at 17, working for 2 years in a privately-run nursing home in Reigate. Emma then worked for the London Borough of Sutton for 11 years in a specialist dementia home, only leaving when relocating with her young family to Crawley. Originally working for a domiciliary care company, providing support to service users in their own homes.
Emma really enjoys being able to make a difference every single day, supporting residents and staff. It is lovely to see the care staff support the residents with their independence and encouragement, always promoting new skills. Emma loves coming to work, she feels privileged to work in a place that is happy to be in, where the residents receive a high standard of care from an amazing staff team.
In total, Emma has worked for 26 years in the care sector but, has never worked throughout a health Pandemic until 2020 Emma commented: “I am very proud of the team who work here at Burleys Wood. Throughout the Pandemic, we have continued to provide high-quality care to our residents.
During very anxious times, we have pulled together and made sure the residents were always well looked after. We found some new ways of working and new ways of supporting each other - residents, relatives, staff and health professionals.”

Having trained as a nurse 15 years ago, Corah joined the team at Burleys Wood in July 2019. She remembered, I chose nursing as my career because I love to care for those who cannot care for themselves, that’s my passion. Corah’s passion for care, meaning she very quickly fitted into the team at Burleys Wood.
When on shift, Corah manages the nursing floor making sure residents are safe and well cared for. Corah leads a team well and she also spends time each week speaking with local health professionals. Corah speaks with families to show support on a regular basis keeping them in the loop on their loved ones needs. Seeing a smile on a residents face makes everything worthwhile that’s when you know you are doing your job right.
The recent pandemic has taught Corah how important family is. Family is not just your immediate family but, the people you spend time with every day and the people you care for. When the residents’ families were missing physically, there were always phone calls, video calls, post cards, letters etc.
These simple but, physical interactions on a daily basis really helped residents feel less stressful during that time, they enjoy that. This is a good coping management during the pandemic and I am glad that I was a part of that. That too is a part of fulfilling my role. Anxiety can rise, however we pull through as a team.
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