Burleys Wood

Furnace Drive, Furnace Green, Crawley RH10 6JE
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9.6 97 Reviews
  • Burleys Wood, Crawley
Burleys Wood Care Home is a modern facility located a short distance from Crawley town centre, that is split into six wings of ten en-suite bedrooms dedicated to a range of personal needs.

The home's interior is spacious and is well-kept to high standards of hygiene and safety, by a team of friendly staff who have good relationships with residents, keeping their overall well-being always in mind.

Shaw Healthcare have an excellent reputation, having won a number of awards for advanced and innovative care over recent years and developed many new care service for the benefit of the elderly and disabled.
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Care Provided by Burleys Wood

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1634
  • RESPITE Self-Funded Residential Dementia Care: from £1734
The price(s) shown are provided by the care home. Contact Burleys Wood for full pricing details and T&Cs.

Contact Burleys Wood to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Burleys Wood to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Erika Szalacsi (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Burleys Wood Reviews (97)

9.6

Burleys Wood has a Review Score of 9.6 (9.565) out of 10, based on 17 reviews in the last 2 years.
Over all time Burleys Wood has 97 reviews.

Overall Experience
  • 77
  • 19
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Date Published
  • 97
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Reviewer Connection to Burleys Wood
  • 34
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Total of 97, showing 61-80
Review from David H (Son of Resident) published on 11 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This morning my mother passed away at the age of 93 having spent 9 months as a resident at Burleys Wood. On hearing the sad news, one of the first things I wished to do was pay tribute to the staff of the home and the care that they have provided. Their friendliness and compassion were exemplary, and
they attended to queries promptly and professionally. This was the second such residential home that my mother lived in, and the two bear no comparison what-so-ever. I highly recommend Burleys Wood to any family needing residential care for an elderly relative.
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Review from Frances F (Resident) published on 7 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay was pleasant. Food was provided for my needs, help was also given.
The staff were pleasant and courteous also helpful when needed.
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Review from Mike B (Husband of Resident) published on 19 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the staff very helpful and friendly support and working as a team. They look after the residents as they are their family. I can ask questions about my wife and get a better understanding of her health. It's the wellbeing of residents first. Take time to talk to the residents on a one to one.
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Review from Carole S (Daughter of Resident) published on 6 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been at Burleys Wood for 6 months.
The staff take such good care of her.
I visit every day and am welcomed by all the staff.
It’s like visiting your extended family every day.
It is a comfort for me knowing mum is safe and looked after so well.
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Review from Janice G (Daughter of Resident) published on 15 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we went to look at Burleys Wood we were pleasantly surprised and did not hesitate to say “yes” to a placement for our Dad. Unfortunately, Dad was only there 5 1/2wks before he passed away. However, in the time he was there, he was made to feel very at home and enjoyed the activities. The staff
were all very caring and we were saddened that he didn’t have longer there as he discovered a new found love for Karaoke.
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Review from Colin (Son-in-law of Resident) published on 13 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Burley's Wood for four weeks now. Initially on respite but now signed up as a permanent resident. The reason we have elected to put her into Burley's Wood is mainly down to the staff and the environment. From the very first time that we walked into the reception off of the
street on a fact-finding mission, we have been welcomed and been made to feel comfortable by every one of the staff members there. They are attentive to our comments and have gone out of their way to ensure that my mother-in-law is happy and settled. The building itself is bright and airy and full of little touches that make it a home for the residents.
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Review from Melanie B (Granddaughter of Resident) published on 13 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Burleys Wood are always so helpful, friendly and welcoming. We always enjoy visiting. They really get families involved with fairs and activities and my Nan has done very well in there.
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Review from Alan S (Son of Resident) published on 6 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been staying at Burley Wood for the last month and I have to say the staff who have cared for her have been extremely kind, helpful, caring, thoughtful and passionate about the health and welfare of my Mother.
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Review from J D (Daughter of Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Burleys Wood for five years.
The staff and management team are always very friendly and approachable. Mum has received excellent care from all the staff and they have always supported our family too.
The home is very welcoming and family orientated.
I would recommend this home to
anyone.
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Review from Pam P (Daughter of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had good care and we were all impressed with the home and care she received.
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Review from K M (Daughter of Resident) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for five months now at Burley's Wood and I have been most impressed with the care and attention she receives from the staff. The staff are always patient, kind and considerate to all residents and always have time to talk to me when I visit.
I am kept informed of all aspects
relating to my mother and I feel confident that she is safe and well cared for.
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Review from Michael T (Son-in-law of Resident) published on 27 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law went to Burleys Wood December 2017 after having full time care at home, he could no longer be managed at home so the decision was made that for his safety and well-being a home would be the best option as he was not well at all. I live in Cornwall and when my wife and I visited 4
weeks after his admission we could not believe the difference in him. He is definitely in the right place with the right people looking after him.
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Review from Gwendoline B (Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recommend most highly Burleys Wood to anyone who needs care and comfort.
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Review from Tracey P (Daughter of Resident) published on 31 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having become unable to provide the care my mum needed ourselves due to her dementia, we are very pleased we chose Burleys Wood for her care. She is very well looked after and we know from her own demeanour and limited conversation, she feels safe. (For those not familiar with dementia, to see your
loved one worried, unsure and very frightened of things which they can't explain to us but are very real to them, is the worst part of this disease and was the most difficult thing for us all to cope with prior to my mum going to Burleys Wood).
I witness many examples of the staff having a good sense of humour, helping to make the residents feel happy and often raising a smile from them as the staff go about their duties, nothing seems too much trouble. I have many thanks to all the staff and management at this lovely care home and the way they carry out their roles and say the things they do which give the much needed reassurance and kindness that the residents so much require.
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Review from Gary C (Son of Resident) published on 21 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff have been nothing short of excellent. They are constantly looking to have the best interests of both my parents at heart. The dignity shown when my father passed away was admirable and they all really do care.
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Review from Kelly C (Granddaughter of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan moved into Burleys 16 months ago. The staff and management team have gone above and beyond looking after her, staff members have come in on their day off to take my nan out to town or the shops - they really go the extra mile.
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Review from Carl H (Son-in-law of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was a hard decision for my wife to put her Mother into a care home, but it was the best decision to choose Burley Wood. Carers and other residents have become our friends and support, but most importantly my mother-in-law is happy and enjoys all the activities/entertainment that is organised by the
excellent team.
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Review from Barry C (Son-in-law of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been living in Burleys Wood for 16 months and the love and care she received there is wonderful. Nothing is too much trouble for all the staff who are led by a very competent and happy manager and deputy manager.
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Review from Russ J (Relative of Resident) published on 7 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife’s nan is a resident here and the management leads a great team. Working in social care myself, I trust in the service provided and see the care shown to residents.
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Review from Ruth B (Daughter of Resident) published on 1 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
As Care Homes go, Burleys Wood appears to be very good. It has a comfortable atmosphere and is kept clean and tidy throughout
There are various activities for the residents to join in, should they wish and special efforts are made to celebrate birthdays or other occasions such as Easter and Christmas.
Having
been very worried about moving my mother into residential care, Burleys Wood gives me peace of mind that she is well cared for and getting the support she needs.
Thank you to all of the team on site.
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Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Burleys Wood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Burleys Wood is calculated as follows: ( (154 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 194 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Burleys Wood is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2026

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Emma

Emma Peachey

Job Title: Deputy Manager Joined: 2008

Emma became part of team Burleys when the doors first opened in 2008. She began by working as a night support worker, this fitted well around family life, over the years progressing to Team Leader and then in 2019 Emma was promoted to her current role of Deputy Manager.


Emma has worked in the care sector since leaving College at 17, working for 2 years in a privately-run nursing home in Reigate. Emma then worked for the London Borough of Sutton for 11 years in a specialist dementia home, only leaving when relocating with her young family to Crawley. Originally working for a domiciliary care company, providing support to service users in their own homes.


Emma really enjoys being able to make a difference every single day, supporting residents and staff. It is lovely to see the care staff support the residents with their independence and encouragement, always promoting new skills. Emma loves coming to work, she feels privileged to work in a place that is happy to be in, where the residents receive a high standard of care from an amazing staff team.


In total, Emma has worked for 26 years in the care sector but, has never worked throughout a health Pandemic until 2020 Emma commented: “I am very proud of the team who work here at Burleys Wood. Throughout the Pandemic, we have continued to provide high-quality care to our residents.


During very anxious times, we have pulled together and made sure the residents were always well looked after. We found some new ways of working and new ways of supporting each other - residents, relatives, staff and health professionals.”

Corah

Corah Clarke

Job Title: Nurse Joined: 2019

Having trained as a nurse 15 years ago, Corah joined the team at Burleys Wood in July 2019. She remembered, I chose nursing as my career because I love to care for those who cannot care for themselves, that’s my passion. Corah’s passion for care, meaning she very quickly fitted into the team at Burleys Wood.


When on shift, Corah manages the nursing floor making sure residents are safe and well cared for. Corah leads a team well and she also spends time each week speaking with local health professionals. Corah speaks with families to show support on a regular basis keeping them in the loop on their loved ones needs. Seeing a smile on a residents face makes everything worthwhile that’s when you know you are doing your job right.


The recent pandemic has taught Corah how important family is. Family is not just your immediate family but, the people you spend time with every day and the people you care for. When the residents’ families were missing physically, there were always phone calls, video calls, post cards, letters etc.


These simple but, physical interactions on a daily basis really helped residents feel less stressful during that time, they enjoy that. This is a good coping management during the pandemic and I am glad that I was a part of that. That too is a part of fulfilling my role. Anxiety can rise, however we pull through as a team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burleys Wood to verify any information. View our terms and conditions. Burleys Wood has an Enhanced Service - more info.