Burleys Wood

I can only describe our experience with Burleys Wood as exemplary. Every member of staff we dealt with, from initial contact, moving in and ultimately, Dad's end-of-life care, was nothing short of outstanding. They took care of everything, including his special dietary needs, liaising with doctors and managing his medication. In spite of his dementia and being doubly incontinent, Dad was always clean and well-shaven, no matter what time of day we visited him. They also kept the family regularly informed which lifted such a lot of stress from us all.

I can not speak highly enough of the care and compassion shown to my aunt whilst in Burleys Wood. They could not do enough to look after my aunt and made her last few weeks as calm and peaceful as they possibly could. Special thanks to the manager who went above and beyond to help us with any problems or queries. Thank you again.

Thank you to all the team that help every day with not only my mum’s care but everyone else’s.

Food is very varied and cups of tea or coffee are plentiful. Residents are encouraged to sit at the table. Good idea. Activities are varied and fun. The rooms are sweet, compact and very clean. They even have monitors placed on the floor should a resident fall out of bed or get up during the night. I accidentally set one off sorting some clothes out for Dad, staff were there within seconds. That is the kind of thing you look for when putting your loved ones into a care home. Dad did like the food. He is very fussy and certainly ate far more than in hospital. I'll miss the staff and residents, as will Dad.

I am pleased as to the way my sister-in-law is cared for.

I'm very impressed with Burleys Wood Care Home. My father is 99 and has been loving his time at Burleys. The attention to his needs has been outstanding and he enjoys the standard and variety of the food. Keep it up and thank you very much.

My mother came to live in Burleys Wood and she very happy there and the family is happy with the care that she gets. All the carers and nice and caring and helpful. The room is very nice and looks out into the garden which she loves.

I would highly recommend Burleys Wood.

And pay more attention to cleaning of the room and my husband's dentures are always in dirty water.

I am the daughter-in-law of a resident, visited him many times with my mum and sister, as my experience. Staff are very nice and take care of my day, but need to do more extra attention to clean the room especially the floor sticky and need to clean his dentures, because most of the time are not clean and my dad gets sick when it's dirty, must update bed as looks very old. Need to give every day my dad a shower. Thank you very much for the help.

My mother arrived in May 2022 and passed away in the care of Burleys Wood in May 2023. I cannot wholly express how wonderful, caring and compassionate the staff were to my mother. All of the staff, whatever their role was, were exceptional, and they made my mother very happy during the last year of her life. The end-of-life care was truly exceptional - each member of staff showed love, compassion and understanding. They ensured that my mother had a very comfortable and peaceful end. We could not have asked for more at such a difficult time. A wonderful team.

My husband spent a short respite recently to enable me to have a break from full-time caring. The deputy manager and staff could not have been more welcoming and caring. They did their utmost to ensure he felt secure. All contact with the family and friends was welcomed and all staff willingly answered our questions showing understanding and respect. I would be very happy for my husband to have a permanent placement, knowing that he would be well cared for.

Hello, everyone. This care home is absolutely 10-star. The care and professionalism that my mum has received is like having a new family. My mum has been a resident now since February and has settled in so well. She is happy and there is never a dull moment. The carers are extraordinary, they care 1000%, I am so privileged and lucky to have Mum living here. My mum is well fed, cared for and her personal care has improved immensely since being here. She no longer has dizzy falls due to not eating or being dehydrated which can cause UTI's which are top of the list for her. The home itself is welcoming, super clean and feels like you are visiting your own family or friends. The ladies that assist my mum truly care and we are so fortunate. Whenever Mum wants to call me, she can. Mum is dressed well and seems the happiest she has been in months. All the management too and admin ladies update me on any news regarding doctor's visits etc. Well done, you are a great team.

Burleys Wood has been outstanding in recent months. They have always kept us well informed with regard to Mum's care and information about covid etc. We have recently been able to visit again, which has been very encouraging. All the staff have been welcoming and a pleasure to chat with. The office staff have been exemplary.

Burleys Wood take great care of my mother. She was well looked after throughout the pandemic, Mum was isolated in her room when necessary e.g. after returning to the care home after a short visit to the hospital. I am kept well informed when Mum has had a fall, also spilling hot soup on her arm. Overall, Mum is happy and she says she loves the food!

Mum has been at Burley's Wood for a year now. She is always very happy when I see her and well looked after. All the staff are helpful when asked a question and are always friendly when I go in.

I have been so pleased with the care my mum receives. Burleys Wood is warm and friendly and bright and cheerful. The staff have always been kind and my mum seems happy and well cared for.

Mum has been at Burleys Wood since 2020 and prior to my father was also at the home. I could not wish for better care for Mum. She is happy and content and the team keep me fully informed. I have complete trust in the team and would highly recommend.

The care my father received before passing on the 20th of March was fabulous. All staff treated him with dignity. My mother continues to be a resident at Burleys Wood and all staff have supported her through this difficult time. My sister and I have been kept up to date with all events and we were able to spend a lot of time with our father in his last few days.

I find the cleanliness of the care home to be outstanding. The staff are very polite and helpful and there is always someone around if I have any questions. The furniture in the bedroom with lots of storage is well looked after and clean. The room en-suite provides all requirements. The nursing care my wife is receiving is excellent. My wife has Alzheimer's but is coping very well in the nursing home.