Burleys Wood

Furnace Drive, Furnace Green, Crawley RH10 6JE
Review Us
9.6 97 Reviews
  • Burleys Wood, Crawley
Burleys Wood Care Home is a modern facility located a short distance from Crawley town centre, that is split into six wings of ten en-suite bedrooms dedicated to a range of personal needs.

The home's interior is spacious and is well-kept to high standards of hygiene and safety, by a team of friendly staff who have good relationships with residents, keeping their overall well-being always in mind.

Shaw Healthcare have an excellent reputation, having won a number of awards for advanced and innovative care over recent years and developed many new care service for the benefit of the elderly and disabled.
Show Burleys Wood on the Map

Care Provided by Burleys Wood

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1634
  • RESPITE Self-Funded Residential Dementia Care: from £1734
The price(s) shown are provided by the care home. Contact Burleys Wood for full pricing details and T&Cs.

Contact Burleys Wood to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Burleys Wood to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Erika Szalacsi (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Burleys Wood Reviews (97)

9.6

Burleys Wood has a Review Score of 9.6 (9.565) out of 10, based on 17 reviews in the last 2 years.
Over all time Burleys Wood has 97 reviews.

Overall Experience
  • 77
  • 19
  • 0
  • 0
  • 1
Date Published
  • 97
  • 7
  • 10
  • 17
  • 80
Reviewer Connection to Burleys Wood
  • 34
  • 21
  • 7
  • 7
  • 6
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 97, showing 21-40
Review from Jo C (Sister-in-law of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased as to the way my sister-in-law is cared for.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you for taking the time to leave us a review, we really appreciate it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Don P (Son of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very impressed with Burleys Wood Care Home. My father is 99 and has been loving his time at Burleys. The attention to his needs has been outstanding and he enjoys the standard and variety of the food. Keep it up and thank you very much.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you for leaving us this lovely review, your kind words will be passed on to the rest of the wonderful team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne-marie T (Daughter of Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to live in Burleys Wood and she very happy there and the family is happy with the care that she gets. All the carers and nice and caring and helpful. The room is very nice and looks out into the garden which she loves.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you for leaving us this lovely review, your kind words will be passed onto the rest of the wonderful, hardworking team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K C (Niece of Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was admitted to Burleys Wood for respite care in March 2020 and became a full-time resident just before the pandemic.
Most of her family live far way now and the care, support and advice given to us has been fantastic. It is also local enough for her friends to visit her regularly.
Team leaders
have become like extended family members and the care my Aunty receives is excellent.
She is happy, safe and has company; she has many activities to choose from and has her hair and nails done regularly, which she loves! The food is excellent and she is never without a cup of tea!
I recently spent quality time with her at the home and it was wonderful to experience all this for myself.
The recent addition of the Famileo App has enabled us to create a photographic gazette online and then is printed off by the home. Staff share quality time with Aunty getting to know her even more. A fantastic resource for individuals with dementia.
I would highly recommend Burleys Wood.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThis is such a lovely review to read, thank you. We are so pleased to hear that your aunty is happy and safe with us here at Burleys Wood, our team really do go above and beyond for all of our residents to make sure they are simulated and supported. It is great to hear that you are regularly using the app as this is such a lovely resource to use and our residents love it. Thank you again for your kind review, it will be passed onto the rest of the wonderful team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L A (Wife of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general, care is very accommodating and attentive, but needs a bit more training.
Management is good.
Cleanliness? Depends on who cleans?
Needing updating of bedding and curtains.
And pay more attention to cleaning of the room and my husband's dentures are always in dirty water.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you for raising these points; I will make sure this gets passed on and rectified. Anything else, please just ask.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennifer A (Daughter-in-law of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am the daughter-in-law of a resident, visited him many times with my mum and sister, as my experience. Staff are very nice and take care of my day, but need to do more extra attention to clean the room especially the floor sticky and need to clean his dentures, because most of the time are not clean
and my dad gets sick when it's dirty, must update bed as looks very old. Need to give every day my dad a shower. Thank you very much for the help.
Reply from Erika Szalacsi, Home Manager at Burleys WoodWe’re so sorry that you’ve had this poor experience; rest assured, we will rectify any points that you have raised.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Russell W (Son of Resident) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived in May 2022 and passed away in the care of Burleys Wood in May 2023. I cannot wholly express how wonderful, caring and compassionate the staff were to my mother. All of the staff, whatever their role was, were exceptional, and they made my mother very happy during the last year of
her life. The end-of-life care was truly exceptional - each member of staff showed love, compassion and understanding. They ensured that my mother had a very comfortable and peaceful end. We could not have asked for more at such a difficult time. A wonderful team.
Reply from Erika Szalacsi, Home Manager at Burleys WoodThank you for your kind words; it was a privilege to be able to care for your mother. The whole team gives their deepest condolences to you and your family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marion J (Wife of Resident) published on 16 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband spent a short respite recently to enable me to have a break from full-time caring. The deputy manager and staff could not have been more welcoming and caring. They did their utmost to ensure he felt secure. All contact with the family and friends was welcomed and all staff willingly answered
our questions showing understanding and respect. I would be very happy for my husband to have a permanent placement, knowing that he would be well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from penny v (Daughter of Resident) published on 28 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hello, everyone. This care home is absolutely 10-star. The care and professionalism that my mum has received is like having a new family. My mum has been a resident now since February and has settled in so well. She is happy and there is never a dull moment. The carers are extraordinary, they care 1000%,
I am so privileged and lucky to have Mum living here. My mum is well fed, cared for and her personal care has improved immensely since being here. She no longer has dizzy falls due to not eating or being dehydrated which can cause UTI's which are top of the list for her. The home itself is welcoming, super clean and feels like you are visiting your own family or friends. The ladies that assist my mum truly care and we are so fortunate. Whenever Mum wants to call me, she can. Mum is dressed well and seems the happiest she has been in months. All the management too and admin ladies update me on any news regarding doctor's visits etc. Well done, you are a great team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert S (Son of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Burleys Wood has been outstanding in recent months. They have always kept us well informed with regard to Mum's care and information about covid etc. We have recently been able to visit again, which has been very encouraging. All the staff have been welcoming and a pleasure to chat with. The office
staff have been exemplary.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K S (Daughter of Resident) published on 26 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Burleys Wood take great care of my mother. She was well looked after throughout the pandemic, Mum was isolated in her room when necessary e.g. after returning to the care home after a short visit to the hospital. I am kept well informed when Mum has had a fall, also spilling hot soup on her arm. Overall,
Mum is happy and she says she loves the food!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Daughter of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Burley's Wood for a year now. She is always very happy when I see her and well looked after. All the staff are helpful when asked a question and are always friendly when I go in.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E T (Daughter of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Burleys Wood since 2020 and prior to my father was also at the home. I could not wish for better care for Mum. She is happy and content and the team keep me fully informed. I have complete trust in the team and would highly recommend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen V (Daughter of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been so pleased with the care my mum receives. Burleys Wood is warm and friendly and bright and cheerful. The staff have always been kind and my mum seems happy and well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M L (Husband of Resident) published on 11 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the cleanliness of the care home to be outstanding. The staff are very polite and helpful and there is always someone around if I have any questions. The furniture in the bedroom with lots of storage is well looked after and clean. The room en-suite provides all requirements. The nursing care
my wife is receiving is excellent. My wife has Alzheimer's but is coping very well in the nursing home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Catherine C (Daughter of Resident) published on 11 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father received before passing on the 20th of March was fabulous. All staff treated him with dignity. My mother continues to be a resident at Burleys Wood and all staff have supported her through this difficult time. My sister and I have been kept up to date with all events and we were able
to spend a lot of time with our father in his last few days.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mick H (Son of Resident) published on 8 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A review that is fully deserved. Nothing is too much trouble and our mother's needs are met with a smile and all the staff work very hard, to please.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brenda E (Wife of Resident) published on 8 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a difficult start, not being able to visit initially during the covid lockdown, I have come to appreciate the care and compassion of the staff. I now believe that he wouldn't receive better care anywhere else and he seems as settled and happy as possible. Any difficulties have been through constant
changes and restrictions, brought on by covid requirements. I am amazed at how well the staff and admin have coped with the extra workload and how cheerful, friendly and helpful they all are. In short, very pleased. It is now my husband's home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G W (Daughter of Resident) published on 18 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Burleys Wood is a lovely home and the staff are very approachable and extremely caring. They are always very helpful and have really got to know my mum and dad who are both residents. Thank you Burleys Wood.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B B (Daughter of Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wish I'd be writing this in happier circumstances, however, I'd like to extend my deepest thanks to those of Burley Wood for their love and compassion towards my mother. Everyone went above and beyond to ensure her remaining days were as comfortable and peaceful as possible. I'd furthermore like to
share how grateful we are as a family to all the staff who looked after her day to day. It was completely professional, however, incredibly personal. Thank you once again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Burleys Wood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Burleys Wood is calculated as follows: ( (154 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 194 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Burleys Wood is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jan 2026

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (2)

Emma

Emma Peachey

Job Title: Deputy Manager Joined: 2008

Emma became part of team Burleys when the doors first opened in 2008. She began by working as a night support worker, this fitted well around family life, over the years progressing to Team Leader and then in 2019 Emma was promoted to her current role of Deputy Manager.


Emma has worked in the care sector since leaving College at 17, working for 2 years in a privately-run nursing home in Reigate. Emma then worked for the London Borough of Sutton for 11 years in a specialist dementia home, only leaving when relocating with her young family to Crawley. Originally working for a domiciliary care company, providing support to service users in their own homes.


Emma really enjoys being able to make a difference every single day, supporting residents and staff. It is lovely to see the care staff support the residents with their independence and encouragement, always promoting new skills. Emma loves coming to work, she feels privileged to work in a place that is happy to be in, where the residents receive a high standard of care from an amazing staff team.


In total, Emma has worked for 26 years in the care sector but, has never worked throughout a health Pandemic until 2020 Emma commented: “I am very proud of the team who work here at Burleys Wood. Throughout the Pandemic, we have continued to provide high-quality care to our residents.


During very anxious times, we have pulled together and made sure the residents were always well looked after. We found some new ways of working and new ways of supporting each other - residents, relatives, staff and health professionals.”

Corah

Corah Clarke

Job Title: Nurse Joined: 2019

Having trained as a nurse 15 years ago, Corah joined the team at Burleys Wood in July 2019. She remembered, I chose nursing as my career because I love to care for those who cannot care for themselves, that’s my passion. Corah’s passion for care, meaning she very quickly fitted into the team at Burleys Wood.


When on shift, Corah manages the nursing floor making sure residents are safe and well cared for. Corah leads a team well and she also spends time each week speaking with local health professionals. Corah speaks with families to show support on a regular basis keeping them in the loop on their loved ones needs. Seeing a smile on a residents face makes everything worthwhile that’s when you know you are doing your job right.


The recent pandemic has taught Corah how important family is. Family is not just your immediate family but, the people you spend time with every day and the people you care for. When the residents’ families were missing physically, there were always phone calls, video calls, post cards, letters etc.


These simple but, physical interactions on a daily basis really helped residents feel less stressful during that time, they enjoy that. This is a good coping management during the pandemic and I am glad that I was a part of that. That too is a part of fulfilling my role. Anxiety can rise, however we pull through as a team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burleys Wood to verify any information. View our terms and conditions. Burleys Wood has an Enhanced Service - more info.