






Burleys Wood Care Home is a modern facility located a short distance from Crawley town centre, that is split into six wings of ten en-suite bedrooms dedicated to a range of personal needs.
The home's interior is spacious and is well-kept to high standards of hygiene and safety, by a team of friendly staff who have good relationships with residents, keeping their overall well-being always in mind.
Shaw Healthcare have an excellent...
Care Provided by Burleys Wood
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Burleys Wood for full pricing details and T&Cs.
Contact Burleys Wood to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Erika Szalacsi (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2008
- Number of floors: 1
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Burleys Wood Reviews (98)
Burleys Wood has a Review Score of 9.5 (9.527) out of 10, based on 18 reviews in the last 2 years.
Over all time Burleys Wood has 98 reviews.
There are various activities for the residents to join in, should they wish and special efforts are made to celebrate birthdays or other occasions such as Easter and Christmas.
Having been very worried about moving my mother into residential care, Burleys Wood gives me peace of mind that she is well cared for and getting the support she needs.
Thank you to all of the team on site.
I was transferred to Burleys Wood Nursing Home after 5 weeks in hospital. I was not weight-bearing on my right leg after a pelvic fracture. I was made welcome by the staff who were kind and friendly. The food was tasty. There were regular activities, probably aimed at the long-term residents but I enjoyed joining in. The 3 week stay prepared me for managing at home.
Staff were extremely supportive to me during the time my mother was having a challenging time with her dementia.
My sister was sent to Burleys Wood when she was discharged from hospital. We were all a little apprehensive, but the facilities, staff and her general well-being were of the highest care I have ever seen. She is very happy there and enjoys her food and the excellent health care she receives.
I have no hesitation in recommending Burleys Wood care home.
The home smells fresh and is very smart and clean. All the staff are caring and efficient. Nothing is too much trouble and senior management is well organised. They let us know if there is any change in Mums condition. If I had to go into care I would like it to be as good as Burleys Wood.
My mum has been a resident at Burleys Wood since May 2016 following a stroke that has left her bed bound and with communication problems. We are very happy with the care given so far. The staff, although busy at times, are always approachable and happy to answer any questions or concerns we may have. They have always treated mum with dignity and respect. Taking in her wishes at all times.
The home has a light and airy feel and always smells clean when you walk in. The rooms are a decent size. Mum's room has been painted and the floor replaced since she arrived. We were able to bring in her furniture from home and put pictures on the wall to make it feel more like home, which helped her to settle in the first few weeks.
Burleys Wood was highly recommended to us. So far we have not been disappointed.
My mother has been in the care home for nearly 3 years. Once you have signed in and go through the doors, you feel a warmth from the atmosphere and the staff. When leaving each time, I feel I leave my mother in a clean, happy and safe environment.
Mum originally went for respite and was so impressed with the staff that when permanent care was required, we had no hesitation in contacting Burleys Wood. The care manager instantly saw that we needed help, for mum to be a permanent resident. The care staff are helpful, friendly and welcoming, nothing is too much for them and mum has settled very well. My father is able to have lunch with her and we are able to visit anytime. I would not hesitate in recommending Burley's Wood to anyone.
The home is always clean when we visit and smells fresh and airy. It is a modern purpose built unit with wide corridors and handrails.
The staff make the extra effort to ensure that there are available activities and they are always friendly. We can drop in and see mum any time during the day. There is an entry control system that gives peace of mind about security.
The nursing care is very good and there are always adequate staff and nurses on duty, there is a nearby doctors surgery and the doctor we have dealt with has been pleasant and efficient.
We would recommend Burleys Wood Care Home.
My wife and I are very pleased with the accommodation and all the staff are extremely helpful and caring. We have no complaints.
The home has always put my nan's care at the forefront. The manager runs a well-led team who provide care with a personal and caring approach. Nan has been a resident for over 2 years now and she has been provided with stimulating activities and nurturing care from the staff. Any issues raised have been dealt with in a professional and caring way.
As my mother-in-law's condition deteriorates she requires more complicated care and assistance. The staff at Burleys show great patience and understanding of her needs and I feel very confident that she will always be safe and her wishes respected. The manager and staff are always available and willing to discuss any worries or concerns to put our minds at rest.
It was initially with a very heavy heart that my father had to go into permanent nursing care when my mother could no longer care for him herself at home.
However the friendly staff and level of care have meant my father's health has improved and he is very happy.
My mother is welcomed regularly as part of the family and can take meals with my father when she wants to for a minimal sum.
When my parents recently celebrated a milestone anniversary the staff pulled out the stops to make a banner and start a sing-song for the residents to join in. They had a wonderful afternoon.
My father enjoys and joins in most of the activities but can choose not to if he wants to stay in his lounge. The food appears varied and satisfactory. My father had a large appetite and never appears hungry.
All in all, I have been very happy with Burleys Wood.
My grandmother has been a resident at Burleys Wood since February 2017. It was a difficult decision moving her into a home, but was necessary due to her health/mind. She seems happy, safe and well looked after and the team do a good job with difficult care at times. Overall we, as a family, are happy we chose this care home.
When looking for a care home for my 91-year-old Mum, I looked at many but as soon as I visited Burleys Wood I knew it was the one. It was the friendly and lively atmosphere. Burleys Wood is not just a care home for my Mum, it's a place the family can go and join in the activities and leave knowing that she is safe and cared for and certainly not lonely. The staff and other residents have now become friends to us.
My mother has been in Burleys Wood for six months. The standard of care has been excellent. All the staff, without exception, have been caring, compassionate, patient, kind, gentle - everything you need when your parent is vulnerable due to dementia. The carers have a hard task, but Burleys Wood seem to find the best of the best when it comes to staff. My mother is happy and content in the home and that makes me happy. A stressful situation has been made so much easier by all the wonderful people at Burleys Wood. I cannot thank them enough.
The staff are genuinely friendly and caring. They even say it is the best care home in Crawley. I can take my dog in anytime. They make her and me very welcome. Mum has settled in better than I even expected. She seems content.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 January 2026Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Burleys Wood.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Burleys Wood.
Accreditations
There are no accreditations posted yet for Burleys Wood.
Meet the Team (2)

Emma became part of team Burleys when the doors first opened in 2008. She began by working as a night support worker, this fitted well around family life, over the years progressing to Team Leader and then in 2019 Emma was promoted to her current role of Deputy Manager.
Emma has worked in the care sector since leaving College at 17, working for 2 years in a privately-run nursing home in Reigate. Emma then worked for the London Borough of Sutton for 11 years in a specialist dementia home, only leaving when relocating with her young family to Crawley. Originally working for a domiciliary care company, providing support to service users in their own homes.
Emma really enjoys being able to make a difference every single day, supporting residents and staff. It is lovely to see the care staff support the residents with their independence and encouragement, always promoting new skills. Emma loves coming to work, she feels privileged to work in a place that is happy to be in, where the residents receive a high standard of care from an amazing staff team.
In total, Emma has worked for 26 years in the care sector but, has never worked throughout a health Pandemic until 2020 Emma commented: “I am very proud of the team who work here at Burleys Wood. Throughout the Pandemic, we have continued to provide high-quality care to our residents.
During very anxious times, we have pulled together and made sure the residents were always well looked after. We found some new ways of working and new ways of supporting each other - residents, relatives, staff and health professionals.”

Having trained as a nurse 15 years ago, Corah joined the team at Burleys Wood in July 2019. She remembered, I chose nursing as my career because I love to care for those who cannot care for themselves, that’s my passion. Corah’s passion for care, meaning she very quickly fitted into the team at Burleys Wood.
When on shift, Corah manages the nursing floor making sure residents are safe and well cared for. Corah leads a team well and she also spends time each week speaking with local health professionals. Corah speaks with families to show support on a regular basis keeping them in the loop on their loved ones needs. Seeing a smile on a residents face makes everything worthwhile that’s when you know you are doing your job right.
The recent pandemic has taught Corah how important family is. Family is not just your immediate family but, the people you spend time with every day and the people you care for. When the residents’ families were missing physically, there were always phone calls, video calls, post cards, letters etc.
These simple but, physical interactions on a daily basis really helped residents feel less stressful during that time, they enjoy that. This is a good coping management during the pandemic and I am glad that I was a part of that. That too is a part of fulfilling my role. Anxiety can rise, however we pull through as a team.
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