Submit a Review for New Elmcroft
St Giles Close, Shoreham-by-Sea, BN43 6AT
View full details of New ElmcroftLatest Reviews for New Elmcroft
18 March 2026
My experience is very pleasant. My room is comfortable, food is varied, tasty and there is always enough. Staff are all very nice and pleasant. Activities are provided everyday and we are encouraged to take part.
18 March 2026
The food has been the downfall of this home. Bland, tasteless, repetitive and uninteresting, however, a new chef has been appointed and improvements are taking place. Rooms very basic and need redecorating. Staff are excellent and always ready to deal with any concerns you might have.
11 March 2026
With my hand on my heart the team that run New Elmcroft are fantastic.
The way that love and care for our dad is just the most comforting feeing
we can ever ask for. They attend and adapt to his every need and have time
for him. They arrange fantastic entertainment and dad has made a brilliant
light with Angela who is the best in every way for her attention to detail
with dad
The Nurses Sandra & Patience & carers are always on hand helping wherever they can and
always have time to give me comfort when I cannot get over to dad
they are truly special people and we cannot Thank them enough
it is like one big family seeing them all and it is so comforting in such hard times to know
dad really is ok and happy and at home
Thank you to you all.
Jan & All the family x
25 February 2026
MY husband has now been in New Elcroft for months, and I am still very pleased I chose this place for my husband. Elmcroft is a well maintained care home and has a warm, welcoming environment.
All the staff make you feel welcome with a smile and a greeting. My husband is well looked after with
love, support, and care, and he is always clean and tidy.
12 February 2026
Today I went in her room was cold both windows wide open toilet door open and all the hallway to her room just stunk really bad of urine the staff they were nice made me a tea overall when I have gone in at different times there are activities on and the place is generally okay for today. It seemed
to be a bit different.
07 November 2025
We were quite nervous when mum first moved in, but the staff were so welcoming that we quickly relaxed. Everyone is friendly and caring, there is a nice atmosphere, everyone at ease. Mum is very happy, and it's such a relief for all of us (daughters and husband). Thank you so much.
02 July 2025
The home feels light, bright and welcoming. All the staff are very friendly and generally speaking, the care my husband is receiving is excellent food is disappointing, particularly since my husband has been on a soft diet. More imagination is needed! Overall, I feel part of a new family and am
happy with my husband's care.
12 September 2024
Stepping through the doors of New Elmcroft opens an environment of happiness, light, care and love. Always have members of staff available to talk to, who obviously know your residents really well and have their best interest at heart. Without fail, everyone is keen to help and happy to do so.
Visitors are made so welcome, it's hard to leave! Lucky residents!
06 September 2024
My wife was here for 2 periods of respite care. New Elmcroft feels very clean and airy with plenty of seating and TV's. The staff are all very friendly. My wife would be happy to come back in the future.
06 August 2024
The New Elmcroft has been such a wonderful, very caring, and homely place for my Mum, for the last 5 years. She has excellent care and the staff go above and beyond their duties. Mum is always so happy and contented and they care for her with utmost respect and kindness. All the staff from the
nursing, care staff, and housekeeping staff, through to the admin staff are so helpful, supportive, and caring, taking time to make Mum feel completely "at home" within the home.
There are always lots of different activities that we as relatives are always informed of via regular emails and updates of all that is going on and happening for the residents over the different, days and weeks in the month. The Activities coordinator's are so enthusiastic and helpful and enjoy engaging and encouraging the residents in participating with the many different activities that are always going on.
Mum always looks so very well cared for, and is so very happy, thank you all for your hard work and dedication
01 August 2024
It's good here.
18 July 2024
Friendly atmosphere due to professional caring staff.
Fresh and clean overall impression.
09 July 2024
My mother is very well cared for at Elmcroft All staff are very friendly caring and make every resident feel special. They work very hard to create a safe and happy environment for all residents. There's always lots of activities for the residents to do with many different musicians attending
throughout each month. Residents are always clean and tidy and Elmcroft always smells fresh. Thankyou to all the staff for making my mothers stay a very happy one.
14 December 2023
My friend moved to New Elmcroft recently. The staff have made him (and us) so welcome. Nothing has been too much to help him settle and get his room feeling like home. They have also been very welcoming of us visiting and feeling we are still very much part of his life. It's very hard making the
decision to move someone onto the next part of their dementia journey, however, Elmcroft has made this transition so much easier. I go home after a visit not worried and I know he is ok - priceless!
12 October 2023
Activities staff are amazing and do the best they can. Some staff in particular spend most time on their music players and not keeping an eye on the residents. However, I find communicating/communication lacking. Cleaners do their best, but rooms are still smelly. It would be nice to have certain
staff emails relating to different departments available and knowledge of who to actually contact. Sundays are very distressing to see residents left alone.
20 September 2023
My ninety-one year old mother stayed at New Elmcroft for three weeks respite care. I visited her daily and she appeared to have settled in well. She was joining the other residents for meals, which was good to see. The staff were all patient and understanding of her needs and my mother was reassured
by this.
12 September 2023
Friendly, clean and good facilities.
12 September 2023
Found the home very friendly. Looked after my mother for about one year. It's a very bright, caring place. All the staff are very caring.
11 September 2023
Excellent staff. The resident is really happy here.
14 August 2023
My experience as a daughter who took my mum for respite was so bad. It was the first time I used this place and it will be the last time, no one took responsibility for anything. One week before the day my mum was due to start, a lady came to our home and spent an hour and a half asking for lots of
information about her routine, it sounds promising however after one week when we went there her care plan was not ready yet and things went from bad to worse. Only 2 of the staff were kind and helpful and that is it.
Latest Reviews for New Elmcroft
18 March 2026
My experience is very pleasant. My room is comfortable, food is varied, tasty and there is always enough. Staff are all very nice and pleasant. Activities are provided everyday and we are encouraged to take part.
18 March 2026
The food has been the downfall of this home. Bland, tasteless, repetitive and uninteresting, however, a new chef has been appointed and improvements are taking place. Rooms very basic and need redecorating. Staff are excellent and always ready to deal with any concerns you might have.
11 March 2026
With my hand on my heart the team that run New Elmcroft are fantastic.
The way that love and care for our dad is just the most comforting feeing
we can ever ask for. They attend and adapt to his every need and have time
for him. They arrange fantastic entertainment and dad has made a brilliant
light with Angela who is the best in every way for her attention to detail
with dad
The Nurses Sandra & Patience & carers are always on hand helping wherever they can and
always have time to give me comfort when I cannot get over to dad
they are truly special people and we cannot Thank them enough
it is like one big family seeing them all and it is so comforting in such hard times to know
dad really is ok and happy and at home
Thank you to you all.
Jan & All the family x
25 February 2026
MY husband has now been in New Elcroft for months, and I am still very pleased I chose this place for my husband. Elmcroft is a well maintained care home and has a warm, welcoming environment.
All the staff make you feel welcome with a smile and a greeting. My husband is well looked after with
love, support, and care, and he is always clean and tidy.
12 February 2026
Today I went in her room was cold both windows wide open toilet door open and all the hallway to her room just stunk really bad of urine the staff they were nice made me a tea overall when I have gone in at different times there are activities on and the place is generally okay for today. It seemed
to be a bit different.
07 November 2025
We were quite nervous when mum first moved in, but the staff were so welcoming that we quickly relaxed. Everyone is friendly and caring, there is a nice atmosphere, everyone at ease. Mum is very happy, and it's such a relief for all of us (daughters and husband). Thank you so much.
02 July 2025
The home feels light, bright and welcoming. All the staff are very friendly and generally speaking, the care my husband is receiving is excellent food is disappointing, particularly since my husband has been on a soft diet. More imagination is needed! Overall, I feel part of a new family and am
happy with my husband's care.
12 September 2024
Stepping through the doors of New Elmcroft opens an environment of happiness, light, care and love. Always have members of staff available to talk to, who obviously know your residents really well and have their best interest at heart. Without fail, everyone is keen to help and happy to do so.
Visitors are made so welcome, it's hard to leave! Lucky residents!
06 September 2024
My wife was here for 2 periods of respite care. New Elmcroft feels very clean and airy with plenty of seating and TV's. The staff are all very friendly. My wife would be happy to come back in the future.
06 August 2024
The New Elmcroft has been such a wonderful, very caring, and homely place for my Mum, for the last 5 years. She has excellent care and the staff go above and beyond their duties. Mum is always so happy and contented and they care for her with utmost respect and kindness. All the staff from the
nursing, care staff, and housekeeping staff, through to the admin staff are so helpful, supportive, and caring, taking time to make Mum feel completely "at home" within the home.
There are always lots of different activities that we as relatives are always informed of via regular emails and updates of all that is going on and happening for the residents over the different, days and weeks in the month. The Activities coordinator's are so enthusiastic and helpful and enjoy engaging and encouraging the residents in participating with the many different activities that are always going on.
Mum always looks so very well cared for, and is so very happy, thank you all for your hard work and dedication
01 August 2024
It's good here.
18 July 2024
Friendly atmosphere due to professional caring staff.
Fresh and clean overall impression.
09 July 2024
My mother is very well cared for at Elmcroft All staff are very friendly caring and make every resident feel special. They work very hard to create a safe and happy environment for all residents. There's always lots of activities for the residents to do with many different musicians attending
throughout each month. Residents are always clean and tidy and Elmcroft always smells fresh. Thankyou to all the staff for making my mothers stay a very happy one.
14 December 2023
My friend moved to New Elmcroft recently. The staff have made him (and us) so welcome. Nothing has been too much to help him settle and get his room feeling like home. They have also been very welcoming of us visiting and feeling we are still very much part of his life. It's very hard making the
decision to move someone onto the next part of their dementia journey, however, Elmcroft has made this transition so much easier. I go home after a visit not worried and I know he is ok - priceless!
12 October 2023
Activities staff are amazing and do the best they can. Some staff in particular spend most time on their music players and not keeping an eye on the residents. However, I find communicating/communication lacking. Cleaners do their best, but rooms are still smelly. It would be nice to have certain
staff emails relating to different departments available and knowledge of who to actually contact. Sundays are very distressing to see residents left alone.
20 September 2023
My ninety-one year old mother stayed at New Elmcroft for three weeks respite care. I visited her daily and she appeared to have settled in well. She was joining the other residents for meals, which was good to see. The staff were all patient and understanding of her needs and my mother was reassured
by this.
12 September 2023
Friendly, clean and good facilities.
12 September 2023
Found the home very friendly. Looked after my mother for about one year. It's a very bright, caring place. All the staff are very caring.
11 September 2023
Excellent staff. The resident is really happy here.
14 August 2023
My experience as a daughter who took my mum for respite was so bad. It was the first time I used this place and it will be the last time, no one took responsibility for anything. One week before the day my mum was due to start, a lady came to our home and spent an hour and a half asking for lots of
information about her routine, it sounds promising however after one week when we went there her care plan was not ready yet and things went from bad to worse. Only 2 of the staff were kind and helpful and that is it.