Elmcroft Care Home is a 60-bedroom facility that was opened in 2008 in order to specialise in a wide range of care needs, including for people with long and short-term care needs, and people with dementia or physical disabilities.
The aim of a highly-trained team of staff is to maintain a homely and hygienic environment, that residents can enjoy a varied day-to-day lifestyle in, while adhering to the highest standards of...
Elmcroft Care Home is a 60-bedroom facility that was opened in 2008 in order to specialise in a wide range of care needs, including for people with long and short-term care needs, and people with dementia or physical disabilities.
The aim of a highly-trained team of staff is to maintain a homely and hygienic environment, that residents can enjoy a varied day-to-day lifestyle in, while adhering to the highest standards of modern care regulations.
Personal freedoms are encouraged within the service and Elmcroft is located close to both Brighton and Worthing, which allows for many popular outings throughout the year.
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New Elmcroft has a Review Score of 9.0 (8.959) out of 10, based on 10 reviews in the last 2 years.
Over all time New Elmcroft has 126 reviews.
Since our mother has moved to New Elmcroft she has been cared for with love and patience by all the members of staff. We feel that she is treated with kindness and dignity and could not be in better hands
Since our mother has moved to New Elmcroft she has been cared for with love and patience by all the members of staff. We feel that she is treated with kindness and dignity and could not be in better hands
Thank you for your lovely feedback. We are very pleased to hear that your mother is happy and well cared for. It means a lot to know that she is treated with kindness, dignity and patience by our team.
As a visitor to a delirium sufferer this and their patience is highly valued & appreciated.
As a visitor to a delirium sufferer this and their patience is highly valued & appreciated.
Thank you so much for your kind and thoughtful review. We're delighted to hear that you feel our team are providing compassionate care while treating every resident with the dignity and respect they deserve.
It means a great deal to know that our patience, entertainment and engagement have made...
Thank you so much for your kind and thoughtful review. We're delighted to hear that you feel our team are providing compassionate care while treating every resident with the dignity and respect they deserve.
It means a great deal to know that our patience, entertainment and engagement have made a positive difference, particularly during what we appreciate can be a difficult and worrying time for families and visitors. We'll be sure to share your lovely feedback with the team. Thank you for taking the time to recognise their hard work.
Our mum came to Elmcroft Nursing Home on 11th February for respite care after suffering a fall. Like many families, we were naturally anxious, but we couldn't have asked for a better place.
From day one, every member of staff treated Mum with kindness, dignity and respect. The nursing and care...
Our mum came to Elmcroft Nursing Home on 11th February for respite care after suffering a fall. Like many families, we were naturally anxious, but we couldn't have asked for a better place.
From day one, every member of staff treated Mum with kindness, dignity and respect. The nursing and care teams were exceptional, showing compassion, patience and professionalism every day. They took the time to get to know her, always making her feel valued and safe.
The management and administrative team were equally supportive, always friendly, approachable and helpful with the many arrangements and paperwork involved. Nothing was ever too much trouble.
Knowing Mum was so well cared for gave our family real peace of mind during a difficult time. We are sincerely grateful to everyone at Elmcroft for their care, kindness and dedication. We would wholeheartedly recommend Elmcroft to anyone looking for a caring and professional nursing home.
My experience is very pleasant. My room is comfortable, food is varied, tasty and there is always enough. Staff are all very nice and pleasant. Activities are provided everyday and we are encouraged to take part.
My experience is very pleasant. My room is comfortable, food is varied, tasty and there is always enough. Staff are all very nice and pleasant. Activities are provided everyday and we are encouraged to take part.
Thank you for your positive feedback! We're so glad to hear you're enjoying your comfortable room, tasty meals, and the variety of activities. It's wonderful to know that the staff are making your experience pleasant. Your kind words are truly appreciated!
The food has been the downfall of this home. Bland, tasteless, repetitive and uninteresting, however, a new chef has been appointed and improvements are taking place. Rooms very basic and need redecorating. Staff are excellent and always ready to deal with any concerns you might have.
The food has been the downfall of this home. Bland, tasteless, repetitive and uninteresting, however, a new chef has been appointed and improvements are taking place. Rooms very basic and need redecorating. Staff are excellent and always ready to deal with any concerns you might have.
Thank you for your feedback. We're sorry to hear that the food and room decor haven't met your expectations, but we're glad to hear improvements are underway with the new chef. We're also grateful for your kind words about the staff and their dedication to addressing any concerns. Your input helps us make continued improvements.
for him. They arrange fantastic entertainment and dad has made a...
with dad
The Nurses Sandra & Patience & carers are always on hand helping wherever they can andthey are truly special people and we cannot Thank them enough
it is like one big family seeing them all and it is so comforting in such hard times to knowThank you to you all.
Jan & All the family x
We are so pleased to hear that your dad feels happy, safe and at home at New Elmcroft. It is wonderful to know that the team's care, support and attention provide comfort to both your dad and your family. Your feedback means a great deal to us and we are grateful for your trust.
All the staff make you feel welcome with a smile and a greeting. My husband is well looked after with...
All the staff make you feel welcome with a smile and a greeting. My husband is well looked after with love, support, and care, and he is always clean and tidy.
Thank you so much for your lovely feedback. We're thrilled to hear that you're still happy with your choice of New Elcroft for your husband's care. It's wonderful to know he's being looked after with love and support, and that you feel welcome whenever you visit. We truly appreciate you taking the time to share your positive experience.
Today I went in her room was cold both windows wide open toilet door open and all the hallway to her room just stunk really bad of urine the staff they were nice made me a tea overall when I have gone in at different times there are activities on and the place is generally okay for today. It...
Today I went in her room was cold both windows wide open toilet door open and all the hallway to her room just stunk really bad of urine the staff they were nice made me a tea overall when I have gone in at different times there are activities on and the place is generally okay for today. It seemed to be a bit different.
Thank you for your feedback. We're sorry to hear about your experience today and will address the concerns regarding the temperature and cleanliness. We're glad you found the staff helpful, and we appreciate you noting the activities. We'll work on making sure every visit is a positive one.
We were quite nervous when mum first moved in, but the staff were so welcoming that we quickly relaxed. Everyone is friendly and caring, there is a nice atmosphere, everyone at ease. Mum is very happy, and it's such a relief for all of us (daughters and husband). Thank you so much.
We were quite nervous when mum first moved in, but the staff were so welcoming that we quickly relaxed. Everyone is friendly and caring, there is a nice atmosphere, everyone at ease. Mum is very happy, and it's such a relief for all of us (daughters and husband). Thank you so much.
Thank you for your lovely feedback. We understand that moving into a new home can be a big step, so it's wonderful to hear that you and your family quickly felt at ease. We're delighted that your mum is happy and settled, that's exactly what we hope for every resident. Your kind words mean a great deal to the whole team. Thank you for trusting us with her care.
The home feels light, bright and welcoming. All the staff are very friendly and generally speaking, the care my husband is receiving is excellent food is disappointing, particularly since my husband has been on a soft diet. More imagination is needed! Overall, I feel part of a new family and am...
The home feels light, bright and welcoming. All the staff are very friendly and generally speaking, the care my husband is receiving is excellent food is disappointing, particularly since my husband has been on a soft diet. More imagination is needed! Overall, I feel part of a new family and am happy with my husband's care.
Thank you for your honest feedback. We're glad to hear you feel part of our family and are happy with your husband's care. We appreciate your comments about the food and will look into ways to make the soft diet more appealing and varied. Your thoughts really help us improve!
Stepping through the doors of New Elmcroft opens an environment of happiness, light, care and love. Always have members of staff available to talk to, who obviously know your residents really well and have their best interest at heart. Without fail, everyone is keen to help and happy to do so....
Stepping through the doors of New Elmcroft opens an environment of happiness, light, care and love. Always have members of staff available to talk to, who obviously know your residents really well and have their best interest at heart. Without fail, everyone is keen to help and happy to do so. Visitors are made so welcome, it's hard to leave! Lucky residents!
Thank you for leaving us this kind review about the care of your sister-in-law. The team will be delighted to read this.
My wife was here for 2 periods of respite care. New Elmcroft feels very clean and airy with plenty of seating and TV's. The staff are all very friendly. My wife would be happy to come back in the future.
My wife was here for 2 periods of respite care. New Elmcroft feels very clean and airy with plenty of seating and TV's. The staff are all very friendly. My wife would be happy to come back in the future.
Thank you for leaving us this lovely review. We are delighted that you are pleased with the care of your wife and your kind words will be passed on to the rest of the wonderful team.
The New Elmcroft has been such a wonderful, very caring, and homely place for my Mum, for the last 5 years. She has excellent care and the staff go above and beyond their duties. Mum is always so happy and contented and they care for her with utmost respect and kindness. All the staff from the...
Mum always looks so very well cared for, and is so very happy, thank you all for your hard work and dedication
Thank you for leaving us such kind words about the care of your mum, the team will be delighted to read this.
It's good here.
It's good here.
Thank you for leaving us a review, we really appreciate it.
Fresh and clean overall impression.
Fresh and clean overall impression.
Thank you, we really appreciate your lovely review.
My mother is very well cared for at Elmcroft All staff are very friendly caring and make every resident feel special. They work very hard to create a safe and happy environment for all residents. There's always lots of activities for the residents to do with many different musicians attending...
My mother is very well cared for at Elmcroft All staff are very friendly caring and make every resident feel special. They work very hard to create a safe and happy environment for all residents. There's always lots of activities for the residents to do with many different musicians attending throughout each month. Residents are always clean and tidy and Elmcroft always smells fresh. Thankyou to all the staff for making my mothers stay a very happy one.
Thank you so much for this very kind review. We are pleased to hear that you are happy with the care of your mother by our wonderful team.
My friend moved to New Elmcroft recently. The staff have made him (and us) so welcome. Nothing has been too much to help him settle and get his room feeling like home. They have also been very welcoming of us visiting and feeling we are still very much part of his life. It's very hard making the...
My friend moved to New Elmcroft recently. The staff have made him (and us) so welcome. Nothing has been too much to help him settle and get his room feeling like home. They have also been very welcoming of us visiting and feeling we are still very much part of his life. It's very hard making the decision to move someone onto the next part of their dementia journey, however, Elmcroft has made this transition so much easier. I go home after a visit not worried and I know he is ok - priceless!
This is such a great review to read, thank you. Our team strive to achieve the best quality of care for all of our residents and it really is a privilege to be able to do this. Your kind words will be passed on.
Activities staff are amazing and do the best they can. Some staff in particular spend most time on their music players and not keeping an eye on the residents. However, I find communicating/communication lacking. Cleaners do their best, but rooms are still smelly. It would be nice to have certain...
Activities staff are amazing and do the best they can. Some staff in particular spend most time on their music players and not keeping an eye on the residents. However, I find communicating/communication lacking. Cleaners do their best, but rooms are still smelly. It would be nice to have certain staff emails relating to different departments available and knowledge of who to actually contact. Sundays are very distressing to see residents left alone.
Thank you for taking the time to leave a review. We're sorry that you have had this experience, I will make sure to pass on the points that you have raised so they can be rectified.
My ninety-one year old mother stayed at New Elmcroft for three weeks respite care. I visited her daily and she appeared to have settled in well. She was joining the other residents for meals, which was good to see. The staff were all patient and understanding of her needs and my mother was...
My ninety-one year old mother stayed at New Elmcroft for three weeks respite care. I visited her daily and she appeared to have settled in well. She was joining the other residents for meals, which was good to see. The staff were all patient and understanding of her needs and my mother was reassured by this.
Thank you for leaving us this kind review, we really appreciate it. Your lovely comments will be passed on to the rest of the team.
Friendly, clean and good facilities.
Friendly, clean and good facilities.
Thank you for taking the time to leave us a review, we really appreciate it.
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Hello and welcome to Elmcroft! My name is Estelle and I am the deputy manager here. I started working in healthcare whilst completing my Psychology...
Hello and welcome to Elmcroft! My name is Estelle and I am the deputy manager here. I started working in healthcare whilst completing my Psychology master’s degree at Sussex University back in 1995. At that time I was a support worker in a residential dementia unit. My passion for assisting people living with dementia grew from there. Over time I progressed to team Leader, and then resource manager within Brighton and Hove Council. In 2008, before Elmcroft was even opened, I successfully interviewed for a team leader role. I was one of the very first recruits and I have worked in Elmcroft since day one and what a brilliant journey it has been! I worked as a team leader until 2015 when I became the deputy manager.
I derive such joy from making each day special for the people under my care. I love that each day is different and brings new exciting opportunities. The prospect of meeting new people, and getting to know them makes every day special. I have enjoyed supporting staff growth and development. I am passionate about training and feel privileged as I am the named dementia trainer in Elmcroft. My background in psychology enables me to support families faced with the difficult decision of leaving their loved ones in a care home. It is also beneficial to staff in my capacity as a mental health first aider in Elmcroft.
I joined Elmcroft in 2002 as a support worker. I moved to New Elmcroft once the new build was completed, 16 years ago this year. In 2010 I became...
I joined Elmcroft in 2002 as a support worker. I moved to New Elmcroft once the new build was completed, 16 years ago this year. In 2010 I became one of the service administrators.
My job is very varied dealing with many aspects regarding staff, residents and relatives as well as outside professionals.
I am always happy to help with anything that I can, taking part in many events over the years, all hopefully to help maintain a happy and healthy environment, especially for our residents.
Hi and welcome to New Elmcroft. My name is Katy and I am part of a two-person team in the Admin Office. Together we handle the day-to-day running of...
Hi and welcome to New Elmcroft. My name is Katy and I am part of a two-person team in the Admin Office. Together we handle the day-to-day running of the office and offer a friendly greeting to anyone coming into the home.
The best part of my job is interacting with the home residents and their loved ones, making sure that I am available to help with anything needed and always with a big smile.
The care home lists weekly fees per person from £1,586 for residential dementia care (respite from £1,686). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
There are 60 Single Rooms.
Pet Friendly (or by arrangement), Smoking not permitted, Lift, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact New Elmcroft to verify any information. View our terms and conditions. New Elmcroft has an Enhanced Service -what an Enhanced Service includes.