New Elmcroft

St Giles Close, Shoreham-by-Sea BN43 6AT

Elmcroft Care Home is a 60-bedroom facility that was opened in 2008 in order to specialise in a wide range of care needs, including for people with long and short-term care needs, and people with dementia or physical disabilities.

The aim of a highly-trained team of staff is to maintain a homely and hygienic environment, that residents can enjoy a varied day-to-day lifestyle in, while adhering to the highest standards of modern care regulations.

Personal freedoms are encouraged within the service and Elmcroft is located close to both Brighton and Worthing, which allows for many popular outings throughout the year.

Group: Shaw Healthcare

Person in charge: Monica Donald (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Epilepsy • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Pets by arrangement • Smoking not permitted • Lift • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on New Elmcroft: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for New Elmcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 37 Reviews over all time. This Average Rating is also the rating value for New Elmcroft in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 28 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.736 for New Elmcroft is calculated as follows: ( (337 Excellents x 5) + (95 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 443 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for New Elmcroft is based on 28 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 28 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 New Elmcroft has a Review Score of 9.7 (9.736) from 37 Reviews


Average Ratings

  • Excellent
    28
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend New Elmcroft?

  • Extremely LIKELY
    30
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to New Elmcroft

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    9
  • Wife of Resident/Service User
    5
  • Husband of Resident/Service User
    3
  • Respite Resident/Service User
    3
  • more

With no previous experience of a care home, I am very pleased that my husband is a resident at present in New Elmcroft. All the staff are extremely helpful and very caring of my husband and always friendly and cheerful, this helps us so much. We have been on an outing, where we were well looked after and really enjoyed, it was like a tonic for us both.

How likely would you be to recommend New Elmcroft? Likely

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Average Rating:   4.4 out of 5

My husband and I came down to visit our brother-in-law.
We had difficulty finding the nursing home but on arrival, were met by the manager who made us so very welcome and made us tea and biscuits. All the staff were so friendly and the atmosphere of the home with country western music playing was so "homely". We took my sister to see her husband (she is in another care home) and the staff gave us a quiet room to be together. Thank you for a very enjoyable visit.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

I have been looked after very well during my weeks' respite stay by all the friendly caring staff.

How likely would you be to recommend New Elmcroft? Likely

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Average Rating:   4 out of 5

My wife died on the 28 March 2018 and I cannot praise all the staff enough for her stay at the nursing home. She was always treated with dignity and cared for very well.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

Dad thrived at New Elmcroft during his week's respite care. He was engaged, through activities and staff, stimulated and cared for. He ate so well, he put on half a stone, a minor miracle. The staff were not only kind to him but to us, his family, who were upset at him having respite but now we are firmly of the opinion we would not want him to be anywhere else for respite or full-time care. Thank you so much.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

New Elmcroft is a comfortable and friendly home. The staff have time for my mother and seem to genuinely care for her.
They take care of her clothes and there are often flowers in her room despite her advanced dementia.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   4.5 out of 5

Very happy with the way our dear Mum has been taken care of while in for some respite. Safe in the knowledge that she is being cared for in a respectful way in a safe environment, plus there are plenty of activities if she chooses to join in. The staff are lovely.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   4.8 out of 5

Mum loves staying here! Always her first choice for respite care.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

I go for respite to New Elmcroft. I am well looked after by the staff and management and always feel happy going, the staff are cheerful and very caring. Can't fault New Elmcroft.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

Staff 1st class. Room clean, tidy and En-suite perfect. Lounge roomy and fresh. Home well run, all staff friendly, helpful and well trained. Would recommend Elmcroft to anybody in the Shoreham-by Sea area that was looking for this sort of care.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

Staff were excellent very caring could not ask for more from them. Would recommend this home to everyone. Thank you to all the staff for helping us through a very sad time.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

My father was very fortunate to be given a place at Elmcroft Shoreham. The manager/nurses and staff went above and beyond to care for my father during his last 10 days and also supported and cared for the family and nothing was too much trouble. They allowed us to treat my dad's new home as our home, for which we will be forever grateful.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

My father-in-law has the privilege of a very short 10-day stay at Elmcroft Shoreham before he sadly passed away. The family have nothing but praise for the staff/manager who showed us and my father-in-law the utmost care, compassion, respect and dignity at the end of his life. Thank you.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

I've been here since May 2017 and although not very mobile (leg injuries) I've enjoyed a home from home atmosphere.
The staff have looked after me and supported me well.
The nursing staff dress my legs as in the hospital and I'm doing well and so will be able to enjoy the home more in the coming year.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   4.4 out of 5

My father was a resident in Elmcroft for two years. I attended many events and still do as I am always made to feel welcome and I know some of the other residents and relatives.
The staff put a lot of effort into events and ensure the residents are included. It is a pleasure to see residents enjoying themselves.

How likely would you be to recommend New Elmcroft? Likely

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Average Rating:   4.2 out of 5

My husband has been in 3 Shaw homes. New Elmcroft was warm and welcoming from the outset. Good, positive response care - the best. Very happy.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

This home is absolutely perfect in every way and I cannot fault anything. The care, love and attention is outstanding and I give it 100%. Everywhere is clean and tidy. My husband always looks clear.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

I find all staff kind, caring and first class at their work. Everyone is treated with love and kindness. The Christmas party was fantastic and full of fun for everyone. I have never seen my wife so happy since she is here.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   4.9 out of 5

A pleasure to visit here. Carers are attentive to residents and visitors. Just had a party here - carers are magnificent ensuring everyone is involved.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   4.1 out of 5

Very pleasant staff and facilities. Meetings with relatives, entertainment and activities for staff, relatives and friends all included and well supported.

How likely would you be to recommend New Elmcroft? Likely

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Average Rating:   3.8 out of 5

One of the main things we liked about Elmcroft when we looked around was the homely, caring feeling the home has.
This proved to be right - the staff at Elmcroft gave the best care to my dad whilst he was a resident.
They treated him with dignity and respect and really got to know him.
My dad loved being at Elmcroft and the staff who looked after him.
Thank you!

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   4.4 out of 5

I am very happy that my Dad is at Elmcroft.
He is very settled, happy and well looked after and the staff are caring, pleasant and attentive.
After caring for my Dad over the last few years myself, which became very difficult for him and for me, it was a hard decision to make for him to go into residential care, but I couldn't be happier now and Elmcroft is the best place he could possibly be.
Well done to everyone!

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

I was very happy that my husband was able to stay in your care with peace of mind. I was able to have respite care.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

One year since mum moved into Elmcroft - (one year since my first review submitted, one month after she moved in) and I'm very pleased to say, there's no change from my first appraisal.
It's all very good - excellent, in fact.
Like any successful team, everyone works as they should from the team on the front line through the chain of command to the management.
Dementia is not an easy condition deal with - let's face it, mums not easy to deal with but she's in no better care than with her carer's at Elmcroft.
Huge mega thanks.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

I cannot fault the home in any way.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

I was very pleased with the level of care and interest shown by all staff towards my wife. Thank you.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   4.8 out of 5

My mother had been a resident for over 10 years.
Regarded Elmcroft as her home 99% of the time she was cared for with kindness and respect.
In her last few weeks, mum needed a lot more care the staff were wonderful.
I stayed for many nights and nothing was too much trouble for the staff they made me feel welcome.
Mum had a very peaceful death. I cannot thank the staff enough.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   4.6 out of 5

Staff are informed, efficient and always welcoming. Mum has settled in well and is well cared for. Thank you.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

Great staff, great facility and excellent food.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

My father was in Elmcroft for 22 months and died from Alzheimer's on 11th March 2017. My father's behaviour was extremely challenging but Elmcroft treated him with dignity and care. This home is suitable for as many reasons in that the rooms are spacious and the ensuite wetrooms as well. The home provides plenty of room to walk around and the food is varied and plentiful guests/relatives are always welcome. The staff are varying and kind my dad was in good hands.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   4.8 out of 5

This home is a very good and well-run home. clean, quite and bright in fact I would even stay there myself when I get to that age, staff are well mannered and kind.
The only thing that is negative is I wish that we had more time to see mum before she passed away because I needed about half an hour to get there 5 to 10 minutes was not enough time other than that a very good home.

How likely would you be to recommend New Elmcroft? Likely

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Average Rating:   4.3 out of 5

My husband was a resident. His care was excellent. Staff very considerate to both him and me. Extremely caring. Treated residents as family.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   4.5 out of 5

My mother has been in Elmcroft for 9 days and her care has been excellent. She loved it. The staff and the care has been exceptional.

How likely would you be to recommend New Elmcroft? Likely

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Average Rating:   4.4 out of 5

On arrival I had a very warm welcome from the manager and staff. I was treated very well and had more than enough food to eat with two hot meals a day.
The staff were very helpful and the day and night nurses gave me my medication on time. The room was spacious and comfortable.
I was sorry to leave but will be returning in August for ten days which I am looking forward to very much. Thank you.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

This care home was excellent and we felt confident that our mother would be well looked after by professional staff. The manager and all the staff were very friendly, attentive and caring. We can't praise the staff highly enough.

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

From the beginning we have found the staff caring, helpful, cheerful and nothing is too much trouble. Mum settled very quickly and loves the company. She rarely spends much time in her room. Activities are many and varied and she likes to feel involved. Attention to detail by staff is excellent.
Mum has her lipstick and perfume offered to her and likes choosing the days clothes. The food is excellent and mum has regained weight and generally looks more relaxed and happy. I am made to feel welcome whenever I visit. Well done to the manager and staff!

How likely would you be to recommend New Elmcroft? Extremely Likely

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Average Rating:   5 out of 5

Excellent atmosphere and caring ethos. Very good awareness and communication with relatives. Homely comforts and first class nursing skills. All the staff have been professional and beyond that much appreciated.

How likely would you be to recommend New Elmcroft? Likely

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Average Rating:   4.6 out of 5

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