Elmcroft Care Home is a 60-bedroom facility that was opened in 2008 in order to specialise in a wide range of care needs, including for people with long and short-term care needs, and people with dementia or physical disabilities.
The aim of a highly-trained team of staff is to maintain a homely and hygienic environment, that residents can enjoy a varied day-to-day lifestyle in, while adhering to the highest standards of modern care regulations.
Personal freedoms are encouraged within the service and Elmcroft is located close to both Brighton and Worthing, which allows for many popular outings throughout the year.
Group: Shaw Healthcare
Person in charge: Monica Donald (Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Epilepsy • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 60
Rooms with ensuite WC: 60
Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Pets by arrangement • Smoking not permitted • Lift • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Elmcroft: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Elmcroft has a Review Score of 9.4 (9.441)
The Review Score of 9.4 (maximum of 10) for Elmcroft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Elmcroft in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.774 for Elmcroft is calculated as follows: ( (131 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.774
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 4.667 Points relating to the number of positive Reviews for Elmcroft is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12 Target = 0.667
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Bob C (Son of Resident) on Monday 24 July 2017. Relates to July 2017.
One year since mum moved into Elmcroft - (one year since my first review submitted, one month after she moved in) and I'm very pleased to say, there's no change from my first appraisal.
It's all very good - excellent, in fact.
Like any successful team, everyone works as they should from the team on the front line through the chain of command to the management.
Dementia is not an easy condition deal with - let's face it, mums not easy to deal with but she's in no better care than with her carer's at Elmcroft.
Huge mega thanks.
How likely would you be to recommend Elmcroft? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Tom (Respite Resident) on Wednesday 12 July 2017. Relates to June 2017.
I cannot fault the home in any way.
How likely would you be to recommend Elmcroft? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by R S (Husband of Resident) on Wednesday 14 June 2017. Relates to June 2017.
I was very pleased with the level of care and interest shown by all staff towards my wife. Thank you.
How likely would you be to recommend Elmcroft? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Review submitted from a Website Submission by Beverley B (Daughter of Resident) on Friday 26 May 2017. Relates to April 2017.
My mother had been a resident for over 10 years.
Regarded Elmcroft as her home 99% of the time she was cared for with kindness and respect.
In her last few weeks, mum needed a lot more care the staff were wonderful.
I stayed for many nights and nothing was too much trouble for the staff they made me feel welcome.
Mum had a very peaceful death. I cannot thank the staff enough.
How likely would you be to recommend Elmcroft? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Review submitted from a Postal Card by M T (Son of Resident) on Wednesday 24 May 2017. Relates to May 2017.
Staff are informed, efficient and always welcoming. Mum has settled in well and is well cared for. Thank you.
How likely would you be to recommend Elmcroft? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Martin H (Son of Resident) on Wednesday 29 March 2017. Relates to March 2017.
Great staff, great facility and excellent food.
How likely would you be to recommend Elmcroft? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Debbie (Daughter of Resident) on Tuesday 28 March 2017. Relates to March 2017.
My father was in Elmcroft for 22 months and died from Alzheimer's on 11th March 2017. My father's behaviour was extremely challenging but Elmcroft treated him with dignity and care. This home is suitable for as many reasons in that the rooms are spacious and the ensuite wetrooms as well. The home provides plenty of room to walk around and the food is varied and plentiful guests/relatives are always welcome. The staff are varying and kind my dad was in good hands.
How likely would you be to recommend Elmcroft? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Kenneth (Son of Resident) on Friday 17 February 2017. Relates to February 2017.
This home is a very good and well-run home. clean, quite and bright in fact I would even stay there myself when I get to that age, staff are well mannered and kind.
The only thing that is negative is I wish that we had more time to see mum before she passed away because I needed about half an hour to get there 5 to 10 minutes was not enough time other than that a very good home.
How likely would you be to recommend Elmcroft? Likely
Overall Standard: Good
Facilities: Excellent
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by Amy B (Wife of Resident) on Wednesday 17 August 2016. Relates to July 2016.
My husband was a resident. His care was excellent. Staff very considerate to both him and me. Extremely caring. Treated residents as family.
How likely would you be to recommend Elmcroft? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by Hilda C (Daughter of Resident) on Friday 29 July 2016. Relates to July 2016.
My mother has been in Elmcroft for 9 days and her care has been excellent. She loved it. The staff and the care has been exceptional.
How likely would you be to recommend Elmcroft? Likely
Overall Standard: Good
Facilities: Excellent
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Satisfactory
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by Josephine H (Resident) on Monday 9 May 2016. Relates to April 2016.
On arrival I had a very warm welcome from the manager and staff. I was treated very well and had more than enough food to eat with two hot meals a day.
The staff were very helpful and the day and night nurses gave me my medication on time. The room was spacious and comfortable.
I was sorry to leave but will be returning in August for ten days which I am looking forward to very much. Thank you.
How likely would you be to recommend Elmcroft? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Jeanette D (Daughter of Resident) on Monday 9 May 2016. Relates to April 2016.
This care home was excellent and we felt confident that our mother would be well looked after by professional staff. The manager and all the staff were very friendly, attentive and caring. We can't praise the staff highly enough.
How likely would you be to recommend Elmcroft? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by S F (Daughter of Resident) on Tuesday 8 March 2016. Relates to February 2016.
From the beginning we have found the staff caring, helpful, cheerful and nothing is too much trouble. Mum settled very quickly and loves the company. She rarely spends much time in her room. Activities are many and varied and she likes to feel involved. Attention to detail by staff is excellent.
Mum has her lipstick and perfume offered to her and likes choosing the days clothes. The food is excellent and mum has regained weight and generally looks more relaxed and happy. I am made to feel welcome whenever I visit. Well done to the manager and staff!
How likely would you be to recommend Elmcroft? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Richard T (Nephew of Resident) on Monday 7 December 2015. Relates to November 2015.
Excellent atmosphere and caring ethos. Very good awareness and communication with relatives. Homely comforts and first class nursing skills. All the staff have been professional and beyond that much appreciated.
How likely would you be to recommend Elmcroft? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
