New Elmcroft

St Giles Close, Shoreham-by-Sea BN43 6AT
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9.7 118 Reviews
  • New Elmcroft, Shoreham-by-Sea
Elmcroft Care Home is a 60-bedroom facility that was opened in 2008 in order to specialise in a wide range of care needs, including for people with long and short-term care needs, and people with dementia or physical disabilities.

The aim of a highly-trained team of staff is to maintain a homely and hygienic environment, that residents can enjoy a varied day-to-day lifestyle in, while adhering to the highest standards of modern care regulations.

Personal freedoms are encouraged within the service and Elmcroft is located close to both Brighton and Worthing, which allows for many popular outings throughout the year.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1526
  • RESPITE Self-Funded Residential Dementia Care: from £1626

These prices are only a guideline, please contact New Elmcroft to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Tiny Myeni (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (59)

New Elmcroft Reviews (118)

Total of 118, showing 41-60
9.7

New Elmcroft has a Review Score of 9.7 (9.697) out of 10, based on 14 reviews in the last 2 years. Over all time New Elmcroft has 118 reviews.

Overall Experience

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Review from Mandy H (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a long-term resident at New Elmcroft Care Home. She has always been well cared for and very much loved by the team of carers. During the Covid-19 epidemic, they have been extremely conscientious in keeping the home clean, safe and arranging contact via Skype. The staff are always very welcoming.

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Review from Marian D (Niece of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident; on the 10th February she celebrated her 100th birthday in the home, the home was so welcoming, staff went above and beyond to make her day special; sadly she has since passed away but the memory of day was made so very special for all who attended.

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Review from R B (Grandson of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place, nice people. I am happy my nan is there.

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Review from Denise H (Daughter of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If Mother is happy - that says it all.

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Review from Pamela K (Friend of Resident) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home.
Good feel.
Modern.
Very welcoming and clean.
My friend feels so happy here.
I will highly recommend the home.

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Review from Ravij S (Friend of Resident) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend recently and I had a nice welcome from all staff very impressed with the place. The manager spent time to take me around. My friend mentioned how he is engaged in activities, socialising with other residents and outings. My very good friend said he is well looked after and enjoys
the varieties of meals. I highly recommend the home to anybody wishing a safe place to be looked after.

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Review from J S (Friend of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care home in town, I visited my friend who now lives permanently in New Elmcroft care home. I was so happy for him and felt so overwhelmed seeing him well looked after by professional carers and the Manager is so lovely and caring, she is even a chef on weekends, hats off to the team at New Elmcroft.
I highly recommend this home for respite or for a long stay, you will never be disappointed, the environment and staff are so welcoming. Thank you so much for all your help to the community.

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Review from Jenefer K (Wife of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home seems to keep the usual excellent record. We do stay a long time when we visit and can see how it is run efficiently with no rushing and the staff always give a lovely welcome and always say hello. I have no worries about my husband being in New Elmcroft. As I always say, it comes from the
manager and the staff who need a huge appraisal for all their hard work.

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Review from D S (Respite Resident) assisted by family/friend published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management, resident carers and nurses are all kind to me and nothing is too much trouble for them, should I need help. I would highly recommend New Elmcroft and enjoy my short stays there.

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Review from I P (Son of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found all the staff to be caring and professional at all times and couldn't ask for a better placement for my mother's end of life care. And for us as visitors, we were always made to feel welcome.

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Review from S J (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is so light and airy. The staff are fantastic, really caring, really looking after my mum going through this really rough time of life, they really treat her with kindness. I would highly recommend Elmcroft to everyone.

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Review from A N (Son of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Second to none service throughout. All of the staff have a very positive attitude and only have the best interests of the residents at heart. Will constantly go above and beyond. I know my father is in the very best of hands. Would thoroughly recommend.

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Review from Joanne A (Daughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has had a very enjoyable time, it's her first stay here and has been made to feel very welcome. She said it feels like home. Staff very attentive and friendly and happy to help. Mum looks very happy in the surroundings.

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Review from Diane R (Daughter-in-law of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the care and diligence given to my mother-in-law. I felt she was looked after and was allowed her dignity. I also felt many attempts (some successful) were made to involve and engage her. The atmosphere in the home was always upbeat and positive and matters were dealt with
promptly and discreetly. Thank you.

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Review from Angela W (Daughter of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We only just arrived but it's lovely here. Staff are brilliant. Think my dad is very lucky to be here.

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Review from J S (Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came here I was frightened. But now I am happy and contented and I don't like singers but everything else is lovely.
Thank you for everything.

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Review from Margaret K (Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very restful! Good meals. Nurses very helpful!

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Review from Maxwell C (Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from John B (Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home. Happy to be here.

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Review from Debbie G (Sister of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at here at Elmcroft since the end of October 2018, and so far I'm very pleased how she is treated, she is happy there and enjoys the daily crafts and afternoon entertainment. I try to spend time in the day area with the others so I can meet her new friends. The food what I've seen
has looked lovely. The place is clean and bright.

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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for New Elmcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for New Elmcroft is calculated as follows: ( (122 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 165 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for New Elmcroft is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (4)

Tiny

Tiny Myeni

Job Title: Service Manager

Joined: 2021

Hello! My name is Tiny. I joined Shaw healthcare in March 2021. I have enjoyed sharing both happy and sad moments with our service users, their families and my colleagues. I have been privileged to be part of the Shaw Family as we strive to ensure all our service users lead a meaningful and fulfilled life right up to the end. I enjoy the challenges associated with being part of such a large, lovely diverse family. I am constantly learning and being challenged to be the best that I can be.

Estelle

Estelle Ramet

Job Title: Deputy Manager

Joined: 2008

Hello and welcome to Elmcroft! My name is Estelle and I am the deputy manager here. I started working in healthcare whilst completing my Psychology master’s degree at Sussex University back in 1995. At that time I was a support worker in a residential dementia unit. My passion for assisting people living with dementia grew from there. Over time I progressed to team Leader, and then resource manager within Brighton and Hove Council. In 2008, before Elmcroft was even opened, I successfully interviewed for a team leader role. I was one of the very first recruits and I have worked in Elmcroft since day one and what a brilliant journey it has been! I worked as a team leader until 2015 when I became the deputy manager.


I derive such joy from making each day special for the people under my care. I love that each day is different and brings new exciting opportunities. The prospect of meeting new people, and getting to know them makes every day special. I have enjoyed supporting staff growth and development. I am passionate about training and feel privileged as I am the named dementia trainer in Elmcroft. My background in psychology enables me to support families faced with the difficult decision of leaving their loved ones in a care home. It is also beneficial to staff in my capacity as a mental health first aider in Elmcroft.

Theresa

Theresa Mcarthur

Job Title: Service Administrator

Joined: 2002

I joined Elmcroft in 2002 as a support worker. I moved to New Elmcroft once the new build was completed, 16 years ago this year. In 2010 I became one of the service administrators.


My job is very varied dealing with many aspects regarding staff, residents and relatives as well as outside professionals.


I am always happy to help with anything that I can, taking part in many events over the years, all hopefully to help maintain a happy and healthy environment, especially for our residents.

Katie

Katie Pelling

Job Title: Administrator

Joined: 2022

Hi and welcome to New Elmcroft. My name is Katy and I am part of a two-person team in the Admin Office. Together we handle the day-to-day running of the office and offer a friendly greeting to anyone coming into the home.


The best part of my job is interacting with the home residents and their loved ones, making sure that I am available to help with anything needed and always with a big smile.

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