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New Elmcroft

St Giles Close, Shoreham-by-Sea, West Sussex BN43 6AT
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New Elmcroft, Shoreham-by-Sea
New Elmcroft, Shoreham-by-Sea
New Elmcroft, Shoreham-by-Sea

Elmcroft Care Home is a 60-bedroom facility that was opened in 2008 in order to specialise in a wide range of care needs, including for people with long and short-term care needs, and people with dementia or physical disabilities.

The aim of a highly-trained team of staff is to maintain a homely and hygienic environment, that residents can enjoy a varied day-to-day lifestyle in, while adhering to the highest standards of...  

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Care Provided by New Elmcroft

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,586From £1,686

Contact New Elmcroft to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Estelle Ramet (Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (59)

New Elmcroft Reviews (125)

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9.1

New Elmcroft has a Review Score of 9.1 (9.055) out of 10, based on 11 reviews in the last 2 years. Over all time New Elmcroft has 125 reviews.

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Review from Anne B (Sister-in-law of Resident) published on 24 March 2021 Submitted via Website
Overall Experience

My sister-in-law was transferred to Elmcroft from a stroke unit. The stroke had left her with the loss of some memory and unable to find correct words. Communication with her was not easy. Although 86 she had been extremely independent and resented any reliance on others. This meant that she could be rather difficult on occasions. The staff were always kind to her and very supportive. I think she was most fortunate to be transferred to New Elmcroft for her initial rehabilitation. Our thanks to you all.

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Review from Zoe A (Daughter of Resident) published on 2 November 2020 Submitted via Postal Card
Overall Experience
I have been so impressed with the staff and information I have received during the pandemic.

Even though hard to see Mum every opportunity has been made to inform me and my family of every situation.

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Review from Clare S (Granddaughter of Resident) published on 28 October 2020 Submitted via Postal Card
Overall Experience

The home is always clean and staff always friendly, although at the moment we are visiting in the garden due to Covid. We are always welcomed and the visit is done very safely and social measures kept. My nan seems happy here and always looks nice and clean and dignity kept. Thanks to all the staff at Elmcroft.

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Review from Kate (Granddaughter of Resident) published on 19 June 2020 Submitted via Website
Overall Experience

During such a hard time with COVID-19, the staff put on an amazing celebration for my Grandmothers 107th birthday. There was a link to the party via face time and they shared the pictures with us straight away. It's such a hard time not to be able to visit and we have had to rely on these amazing staff to provide even more of the time, love and care they give to everyone. Thank You.

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Review from Sue S (Daughter of Resident) published on 19 June 2020 Submitted via Website
Overall Experience

Walking into New Elmcroft, almost feels like walking into Mum's own home, as it is so welcoming and feels good. Mum is being looked after very well and wonderful staff help her to Skype the family, which is wonderful throughout this coronavirus crisis. She always looks well and is neatly dressed.

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Review from Jane L (Daughter of Resident) published on 18 June 2020 Submitted via Website
Overall Experience

Light and bright modern accommodation. All staff friendly and welcoming and very respectful that this is the residents' home. I am very happy with the care given to my mum. They all understand her and her good and sometimes very difficult ways. Activities personnel are always on hand for a chat and provide a very good service, including everybody around their individual needs.

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Review from Trevor P (Son of Resident) published on 17 June 2020 Submitted via Website
Overall Experience

My mum has severe dementia and has lived at Elmcroft since 2017. As my brother and I got to know the staff, we began to appreciate how much they care and go the extra mile for the residents. I'm very glad mum ended up at this care home and can't fault the staff at all. Our mum is extremely happy and we are happy that she is safe and properly cared for.

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Review from Mandy H (Daughter of Resident) published on 10 June 2020 Submitted via Website
Overall Experience

My mother is a long-term resident at New Elmcroft Care Home. She has always been well cared for and very much loved by the team of carers. During the Covid-19 epidemic, they have been extremely conscientious in keeping the home clean, safe and arranging contact via Skype. The staff are always very welcoming.

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Review from Marian D (Niece of Resident) published on 24 March 2020 Submitted via Website
Overall Experience

My aunt was a resident; on the 10th February she celebrated her 100th birthday in the home, the home was so welcoming, staff went above and beyond to make her day special; sadly she has since passed away but the memory of day was made so very special for all who attended.

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Review from R B (Grandson of Resident) published on 9 January 2020 Submitted via Postal Card
Overall Experience

Great place, nice people. I am happy my nan is there.

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Review from Denise H (Daughter of Resident) published on 6 December 2019 Submitted via Postal Card
Overall Experience

If Mother is happy - that says it all.

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Review from Ravij S (Friend of Resident) published on 29 November 2019 Submitted via Website
Overall Experience

I visited my friend recently and I had a nice welcome from all staff very impressed with the place. The manager spent time to take me around. My friend mentioned how he is engaged in activities, socialising with other residents and outings. My very good friend said he is well looked after and enjoys the varieties of meals. I highly recommend the home to anybody wishing a safe place to be looked after.

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Review from Pamela K (Friend of Resident) published on 29 November 2019 Submitted via Website
Overall Experience
Lovely home.
Good feel.
Modern.
Very welcoming and clean.
My friend feels so happy here.

I will highly recommend the home.

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Review from J S (Friend of Resident) published on 7 November 2019 Submitted via Website
Overall Experience

Best care home in town, I visited my friend who now lives permanently in New Elmcroft care home. I was so happy for him and felt so overwhelmed seeing him well looked after by professional carers and the Manager is so lovely and caring, she is even a chef on weekends, hats off to the team at New Elmcroft. I highly recommend this home for respite or for a long stay, you will never be disappointed, the environment and staff are so welcoming. Thank you so much for all your help to the community.

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Review from Jenefer K (Wife of Resident) published on 4 November 2019 Submitted via Postal Card
Overall Experience

The home seems to keep the usual excellent record. We do stay a long time when we visit and can see how it is run efficiently with no rushing and the staff always give a lovely welcome and always say hello. I have no worries about my husband being in New Elmcroft. As I always say, it comes from the manager and the staff who need a huge appraisal for all their hard work.

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Review from D S (Respite Resident) published on 24 October 2019 Submitted via Postal Card
Overall Experience

The management, resident carers and nurses are all kind to me and nothing is too much trouble for them, should I need help. I would highly recommend New Elmcroft and enjoy my short stays there.

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Review from I P (Son of Resident) published on 14 October 2019 Submitted via Postal Card
Overall Experience

We found all the staff to be caring and professional at all times and couldn't ask for a better placement for my mother's end of life care. And for us as visitors, we were always made to feel welcome.

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Review from S J (Daughter of Resident) published on 14 October 2019 Submitted via Postal Card
Overall Experience

The home is so light and airy. The staff are fantastic, really caring, really looking after my mum going through this really rough time of life, they really treat her with kindness. I would highly recommend Elmcroft to everyone.

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Review from A N (Son of Resident) published on 19 September 2019 Submitted via Postal Card
Overall Experience

Second to none service throughout. All of the staff have a very positive attitude and only have the best interests of the residents at heart. Will constantly go above and beyond. I know my father is in the very best of hands. Would thoroughly recommend.

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Review from Joanne A (Daughter of Resident) published on 15 August 2019 Submitted via Postal Card
Overall Experience

Mum has had a very enjoyable time, it's her first stay here and has been made to feel very welcome. She said it feels like home. Staff very attentive and friendly and happy to help. Mum looks very happy in the surroundings.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (3)

Estelle Ramet
Estelle RametJob Title:Deputy ManagerJoined: 2008

Hello and welcome to Elmcroft! My name is Estelle and I am the deputy manager here. I started working in healthcare whilst completing my Psychology master’s degree at Sussex University back in 1995. At that time I was a support worker in a residential dementia unit. My passion for assisting people living with dementia grew from there. Over time I progressed to team Leader, and then resource manager within Brighton and Hove Council. In 2008, before Elmcroft was even opened, I successfully interviewed for a team leader role. I was one of the very first recruits and I have worked in Elmcroft since day one and what a brilliant journey it has been! I worked as a team leader until 2015 when I became the deputy manager.

I derive such joy from making each day special for the people under my care. I love that each day is different and brings new exciting opportunities. The prospect of meeting new people, and getting to know them makes every day special. I have enjoyed supporting staff growth and development. I am passionate about training and feel privileged as I am the named dementia trainer in Elmcroft. My background in psychology enables me to support families faced with the difficult decision of leaving their loved ones in a care home. It is also beneficial to staff in my capacity as a mental health first aider in Elmcroft.

Theresa Mcarthur
Theresa McarthurJob Title:Service AdministratorJoined: 2002

I joined Elmcroft in 2002 as a support worker. I moved to New Elmcroft once the new build was completed, 16 years ago this year. In 2010 I became one of the service administrators.

My job is very varied dealing with many aspects regarding staff, residents and relatives as well as outside professionals.

I am always happy to help with anything that I can, taking part in many events over the years, all hopefully to help maintain a happy and healthy environment, especially for our residents.

Katie Pelling
Katie PellingJob Title:AdministratorJoined: 2022

Hi and welcome to New Elmcroft. My name is Katy and I am part of a two-person team in the Admin Office. Together we handle the day-to-day running of the office and offer a friendly greeting to anyone coming into the home.

The best part of my job is interacting with the home residents and their loved ones, making sure that I am available to help with anything needed and always with a big smile.

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