New Elmcroft

St Giles Close, Shoreham-by-Sea BN43 6AT
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9.5 118 Reviews
  • New Elmcroft, Shoreham-by-Sea
Elmcroft Care Home is a 60-bedroom facility that was opened in 2008 in order to specialise in a wide range of care needs, including for people with long and short-term care needs, and people with dementia or physical disabilities.

The aim of a highly-trained team of staff is to maintain a homely and hygienic environment, that residents can enjoy a varied day-to-day lifestyle in, while adhering to the highest standards of modern care regulations.

Personal freedoms are encouraged within the service and Elmcroft is located close to both Brighton and Worthing, which allows for many popular outings throughout the year.
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Care Provided by New Elmcroft

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1526
  • RESPITE Self-Funded Residential Dementia Care: from £1626

These prices are only a guideline, please contact New Elmcroft to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Tiny Myeni (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (59)

New Elmcroft Reviews (118)

9.5

New Elmcroft has a Review Score of 9.5 (9.465) out of 10, based on 10 reviews in the last 2 years.
Over all time New Elmcroft has 118 reviews.

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Review from Gloria C (Wife of Resident) published on 16 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind and caring attitude of staff; whom sometimes work under challenging situations.
Bright and airy surroundings.
Good, fresh and wholesome meals.
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Review from Christopher L (Respite Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good
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Review from Jackie G (Daughter of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We always felt that my mum was in safe hands. All staff went out of their way to attend to her needs and treated her with kindness and compassion.
The homes communication with family members was always prompt and thoughtful.
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Review from Karon B (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As always, staff are excellent, very friendly and efficient. Facilities clean and rooms spacious.


The added benefit of a hairdresser (weekly).


Mum is happy, well looked after and looking forward to coming back end of August.

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Review from Elaine F (Partner of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner has been in Elmcroft for almost 3 months. The decision was made as I could no longer provide the care he needed. From day 1 I have found Elmcroft to be very welcoming. The food is brilliant and my partner is very happy.
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Review from M P (Son of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Elmcroft for respite and assessment by social services. We were both very happy with all aspects of the home and care provided. She was sorry to leave today when she moved to her new permanent home.
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Review from Sue C (Daughter of Resident) published on 1 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent 2 and half years at Elmcroft and loved every minute of it. She was very ill with Huntington’s Disease and had 2 different types of cancer, however, my mum still classed herself as lucky because the staff looked after her so well.
She was always looked after in a very dignified manner.
As
a family member, it was such a relief to know that mum was looked after so well and when I left after visiting mum, I knew she was in such safe hands.
I would highly recommend New Elmcroft to anyone.
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Review from Sylvia N (Wife of Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
With no previous experience of a care home, I am very pleased that my husband is a resident at present in New Elmcroft. All the staff are extremely helpful and very caring of my husband and always friendly and cheerful, this helps us so much. We have been on an outing, where we were well looked after
and really enjoyed, it was like a tonic for us both.
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Review from Fiona M (Sister-in-law of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I came down to visit our brother-in-law.
We had difficulty finding the nursing home but on arrival, were met by the manager who made us so very welcome and made us tea and biscuits. All the staff were so friendly and the atmosphere of the home with country western music playing was so
"homely". We took my sister to see her husband (she is in another care home) and the staff gave us a quiet room to be together. Thank you for a very enjoyable visit.
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Review from Victor C (Husband of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife died on the 28 March 2018 and I cannot praise all the staff enough for her stay at the nursing home. She was always treated with dignity and cared for very well.
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Review from Tracey C (Daughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad thrived at New Elmcroft during his week's respite care. He was engaged, through activities and staff, stimulated and cared for. He ate so well, he put on half a stone, a minor miracle. The staff were not only kind to him but to us, his family, who were upset at him having respite but now we are
firmly of the opinion we would not want him to be anywhere else for respite or full-time care. Thank you so much.
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Review from K M (Daughter of Resident) published on 26 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum loves staying here! Always her first choice for respite care.
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Review from M G (Son of Resident) published on 26 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was very fortunate to be given a place at Elmcroft Shoreham. The manager/nurses and staff went above and beyond to care for my father during his last 10 days and also supported and cared for the family and nothing was too much trouble. They allowed us to treat my dad's new home as our home,
for which we will be forever grateful.
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Review from J G (Daughter-in-law of Resident) published on 26 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has the privilege of a very short 10-day stay at Elmcroft Shoreham before he sadly passed away. The family have nothing but praise for the staff/manager who showed us and my father-in-law the utmost care, compassion, respect and dignity at the end of his life. Thank you.
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Review from John F (Son of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
New Elmcroft is a comfortable and friendly home. The staff have time for my mother and seem to genuinely care for her.
They take care of her clothes and there are often flowers in her room despite her advanced dementia.
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Review from Roger G (Son of Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff 1st class. Room clean, tidy and En-suite perfect. Lounge roomy and fresh. Home well run, all staff friendly, helpful and well trained. Would recommend Elmcroft to anybody in the Shoreham-by Sea area that was looking for this sort of care.
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Review from S G (Daughter-in-law of Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were excellent very caring could not ask for more from them. Would recommend this home to everyone. Thank you to all the staff for helping us through a very sad time.
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Review from Deborah E (Relative of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was a resident in Elmcroft for two years. I attended many events and still do as I am always made to feel welcome and I know some of the other residents and relatives.
The staff put a lot of effort into events and ensure the residents are included. It is a pleasure to see residents enjoying
themselves.
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Review from Rodney H (Husband of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all staff kind, caring and first class at their work. Everyone is treated with love and kindness. The Christmas party was fantastic and full of fun for everyone. I have never seen my wife so happy since she is here.
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Review from Frances S (Wife of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in 3 Shaw homes. New Elmcroft was warm and welcoming from the outset. Good, positive response care - the best. Very happy.
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Current Review Score: 9.5 (9.465)

Overview of Review Score

The Review Score of 9.5 (9.465) out of 10 for New Elmcroft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.632 for New Elmcroft is calculated as follows: ( (81 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 117 Ratings = 4.632
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.833 Points relating to the number of positive Reviews for New Elmcroft is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Tiny

Tiny Myeni

Job Title: Service Manager Joined: 2021

Hello! My name is Tiny. I joined Shaw healthcare in March 2021. I have enjoyed sharing both happy and sad moments with our service users, their families and my colleagues. I have been privileged to be part of the Shaw Family as we strive to ensure all our service users lead a meaningful and fulfilled life right up to the end. I enjoy the challenges associated with being part of such a large, lovely diverse family. I am constantly learning and being challenged to be the best that I can be.

Estelle

Estelle Ramet

Job Title: Deputy Manager Joined: 2008

Hello and welcome to Elmcroft! My name is Estelle and I am the deputy manager here. I started working in healthcare whilst completing my Psychology master’s degree at Sussex University back in 1995. At that time I was a support worker in a residential dementia unit. My passion for assisting people living with dementia grew from there. Over time I progressed to team Leader, and then resource manager within Brighton and Hove Council. In 2008, before Elmcroft was even opened, I successfully interviewed for a team leader role. I was one of the very first recruits and I have worked in Elmcroft since day one and what a brilliant journey it has been! I worked as a team leader until 2015 when I became the deputy manager.


I derive such joy from making each day special for the people under my care. I love that each day is different and brings new exciting opportunities. The prospect of meeting new people, and getting to know them makes every day special. I have enjoyed supporting staff growth and development. I am passionate about training and feel privileged as I am the named dementia trainer in Elmcroft. My background in psychology enables me to support families faced with the difficult decision of leaving their loved ones in a care home. It is also beneficial to staff in my capacity as a mental health first aider in Elmcroft.

Theresa

Theresa Mcarthur

Job Title: Service Administrator Joined: 2002

I joined Elmcroft in 2002 as a support worker. I moved to New Elmcroft once the new build was completed, 16 years ago this year. In 2010 I became one of the service administrators.


My job is very varied dealing with many aspects regarding staff, residents and relatives as well as outside professionals.


I am always happy to help with anything that I can, taking part in many events over the years, all hopefully to help maintain a happy and healthy environment, especially for our residents.

Katie

Katie Pelling

Job Title: Administrator Joined: 2022

Hi and welcome to New Elmcroft. My name is Katy and I am part of a two-person team in the Admin Office. Together we handle the day-to-day running of the office and offer a friendly greeting to anyone coming into the home.


The best part of my job is interacting with the home residents and their loved ones, making sure that I am available to help with anything needed and always with a big smile.

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