






Elmcroft Care Home is a 60-bedroom facility that was opened in 2008 in order to specialise in a wide range of care needs, including for people with long and short-term care needs, and people with dementia or physical disabilities.
The aim of a highly-trained team of staff is to maintain a homely and hygienic environment, that residents can enjoy a varied day-to-day lifestyle in, while adhering to the highest standards of...
Care Provided by New Elmcroft
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Lift
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact New Elmcroft for full pricing details and T&Cs.
Contact New Elmcroft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Estelle Ramet (Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2008
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (59)
New Elmcroft Reviews (125)
New Elmcroft has a Review Score of 9.1 (9.055) out of 10, based on 11 reviews in the last 2 years.
Over all time New Elmcroft has 125 reviews.
My husband has been here for respite for three weeks this year (3 times). He has always been relaxed about coming back and when I have spoken to him on the phone he is always calm. I cannot speak highly enough about the standard of care he always receives and the rooms (private and public) are clean and well maintained. The staff are helpful and ready to go that extra mile. An excellent care home.
Wonderful home! Staff are amazing! Mum is very happy here!
Nan is settling in very well thanks to everyone here. Thank you for looking after her!
Mum has been very happy here and the staff are excellent.
My father is in very safe hands here. Staff are very helpful and always have a smile on their faces. Care is excellent and I need not worry about him all the time he is in New Elmcroft.
The staff were friendly and attentive at all times. They really made an effort to help me through my respite stay. The quality and presentation of meals could be improved. Desserts were good but the main courses were very ordinary. To all the staff who looked after me, please extend a great big "thank you".
All the staff were very courteous, friendly and always willing to go "the extra mile" to fulfil any requests or needs.
Bright and airy surroundings.
Good, fresh and wholesome meals.
Very good
The homes communication with family members was always prompt and thoughtful.
As always, staff are excellent, very friendly and efficient. Facilities clean and rooms spacious.
The added benefit of a hairdresser (weekly).
Mum is happy, well looked after and looking forward to coming back end of August.
My partner has been in Elmcroft for almost 3 months. The decision was made as I could no longer provide the care he needed. From day 1 I have found Elmcroft to be very welcoming. The food is brilliant and my partner is very happy.
My mother has been in Elmcroft for respite and assessment by social services. We were both very happy with all aspects of the home and care provided. She was sorry to leave today when she moved to her new permanent home.
She was always looked after in a very dignified manner.
As a family member, it was such a relief to know that mum was looked after so well and when I left after visiting mum, I knew she was in such safe hands.
I would highly recommend New Elmcroft to anyone.
With no previous experience of a care home, I am very pleased that my husband is a resident at present in New Elmcroft. All the staff are extremely helpful and very caring of my husband and always friendly and cheerful, this helps us so much. We have been on an outing, where we were well looked after and really enjoyed, it was like a tonic for us both.
Dad thrived at New Elmcroft during his week's respite care. He was engaged, through activities and staff, stimulated and cared for. He ate so well, he put on half a stone, a minor miracle. The staff were not only kind to him but to us, his family, who were upset at him having respite but now we are firmly of the opinion we would not want him to be anywhere else for respite or full-time care. Thank you so much.
My wife died on the 28 March 2018 and I cannot praise all the staff enough for her stay at the nursing home. She was always treated with dignity and cared for very well.
We had difficulty finding the nursing home but on arrival, were met by the manager who made us so very welcome and made us tea and biscuits. All the staff were so friendly and the atmosphere of the home with country western music playing was so "homely". We took my sister to see her husband (she is in another care home) and the staff gave us a quiet room to be together. Thank you for a very enjoyable visit.
Mum loves staying here! Always her first choice for respite care.
My father-in-law has the privilege of a very short 10-day stay at Elmcroft Shoreham before he sadly passed away. The family have nothing but praise for the staff/manager who showed us and my father-in-law the utmost care, compassion, respect and dignity at the end of his life. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 May 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for New Elmcroft.
There are no upcoming events for New Elmcroft.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for New Elmcroft.
Accreditations
There are no accreditations posted yet for New Elmcroft.
Meet the Team (3)

Hello and welcome to Elmcroft! My name is Estelle and I am the deputy manager here. I started working in healthcare whilst completing my Psychology master’s degree at Sussex University back in 1995. At that time I was a support worker in a residential dementia unit. My passion for assisting people living with dementia grew from there. Over time I progressed to team Leader, and then resource manager within Brighton and Hove Council. In 2008, before Elmcroft was even opened, I successfully interviewed for a team leader role. I was one of the very first recruits and I have worked in Elmcroft since day one and what a brilliant journey it has been! I worked as a team leader until 2015 when I became the deputy manager.
I derive such joy from making each day special for the people under my care. I love that each day is different and brings new exciting opportunities. The prospect of meeting new people, and getting to know them makes every day special. I have enjoyed supporting staff growth and development. I am passionate about training and feel privileged as I am the named dementia trainer in Elmcroft. My background in psychology enables me to support families faced with the difficult decision of leaving their loved ones in a care home. It is also beneficial to staff in my capacity as a mental health first aider in Elmcroft.

I joined Elmcroft in 2002 as a support worker. I moved to New Elmcroft once the new build was completed, 16 years ago this year. In 2010 I became one of the service administrators.
My job is very varied dealing with many aspects regarding staff, residents and relatives as well as outside professionals.
I am always happy to help with anything that I can, taking part in many events over the years, all hopefully to help maintain a happy and healthy environment, especially for our residents.

Hi and welcome to New Elmcroft. My name is Katy and I am part of a two-person team in the Admin Office. Together we handle the day-to-day running of the office and offer a friendly greeting to anyone coming into the home.
The best part of my job is interacting with the home residents and their loved ones, making sure that I am available to help with anything needed and always with a big smile.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact New Elmcroft to verify any information. View our terms and conditions. New Elmcroft has an Enhanced Service -more info.