






Elmcroft Care Home is a 60-bedroom facility that was opened in 2008 in order to specialise in a wide range of care needs, including for people with long and short-term care needs, and people with dementia or physical disabilities.
The aim of a highly-trained team of staff is to maintain a homely and hygienic environment, that residents can enjoy a varied day-to-day lifestyle in, while adhering to the highest standards of...
Care Provided by New Elmcroft
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Lift
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact New Elmcroft for full pricing details and T&Cs.
Contact New Elmcroft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Estelle Ramet (Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2008
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (59)
New Elmcroft Reviews (125)
New Elmcroft has a Review Score of 9.1 (9.055) out of 10, based on 11 reviews in the last 2 years.
Over all time New Elmcroft has 125 reviews.
My father was very fortunate to be given a place at Elmcroft Shoreham. The manager/nurses and staff went above and beyond to care for my father during his last 10 days and also supported and cared for the family and nothing was too much trouble. They allowed us to treat my dad's new home as our home, for which we will be forever grateful.
They take care of her clothes and there are often flowers in her room despite her advanced dementia.
Staff were excellent very caring could not ask for more from them. Would recommend this home to everyone. Thank you to all the staff for helping us through a very sad time.
Staff 1st class. Room clean, tidy and En-suite perfect. Lounge roomy and fresh. Home well run, all staff friendly, helpful and well trained. Would recommend Elmcroft to anybody in the Shoreham-by Sea area that was looking for this sort of care.
The staff put a lot of effort into events and ensure the residents are included. It is a pleasure to see residents enjoying themselves.
I find all staff kind, caring and first class at their work. Everyone is treated with love and kindness. The Christmas party was fantastic and full of fun for everyone. I have never seen my wife so happy since she is here.
My husband has been in 3 Shaw homes. New Elmcroft was warm and welcoming from the outset. Good, positive response care - the best. Very happy.
A pleasure to visit here. Carers are attentive to residents and visitors. Just had a party here - carers are magnificent ensuring everyone is involved.
Very pleasant staff and facilities. Meetings with relatives, entertainment and activities for staff, relatives and friends all included and well supported.
This proved to be right - the staff at Elmcroft gave the best care to my dad whilst he was a resident.
They treated him with dignity and respect and really got to know him.
My dad loved being at Elmcroft and the staff who looked after him.
Thank you!
I was very happy that my husband was able to stay in your care with peace of mind. I was able to have respite care.
He is very settled, happy and well looked after and the staff are caring, pleasant and attentive.
After caring for my Dad over the last few years myself, which became very difficult for him and for me, it was a hard decision to make for him to go into residential care, but I couldn't be happier now and Elmcroft is the best place he could possibly be.
Well done to everyone!
It's all very good - excellent, in fact.
Like any successful team, everyone works as they should from the team on the front line through the chain of command to the management.
Dementia is not an easy condition deal with - let's face it, mums not easy to deal with but she's in no better care than with her carer's at Elmcroft.
Huge mega thanks.
I cannot fault the home in any way.
I was very pleased with the level of care and interest shown by all staff towards my wife. Thank you.
Regarded Elmcroft as her home 99% of the time she was cared for with kindness and respect.
In her last few weeks, mum needed a lot more care the staff were wonderful.
I stayed for many nights and nothing was too much trouble for the staff they made me feel welcome.
Mum had a very peaceful death. I cannot thank the staff enough.
Staff are informed, efficient and always welcoming. Mum has settled in well and is well cared for. Thank you.
My father was in Elmcroft for 22 months and died from Alzheimer's on 11th March 2017. My father's behaviour was extremely challenging but Elmcroft treated him with dignity and care. This home is suitable for as many reasons in that the rooms are spacious and the ensuite wetrooms as well. The home provides plenty of room to walk around and the food is varied and plentiful guests/relatives are always welcome. The staff are varying and kind my dad was in good hands.
The only thing that is negative is I wish that we had more time to see mum before she passed away because I needed about half an hour to get there 5 to 10 minutes was not enough time other than that a very good home.
My husband was a resident. His care was excellent. Staff very considerate to both him and me. Extremely caring. Treated residents as family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 May 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for New Elmcroft.
There are no upcoming events for New Elmcroft.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for New Elmcroft.
Accreditations
There are no accreditations posted yet for New Elmcroft.
Meet the Team (3)

Hello and welcome to Elmcroft! My name is Estelle and I am the deputy manager here. I started working in healthcare whilst completing my Psychology master’s degree at Sussex University back in 1995. At that time I was a support worker in a residential dementia unit. My passion for assisting people living with dementia grew from there. Over time I progressed to team Leader, and then resource manager within Brighton and Hove Council. In 2008, before Elmcroft was even opened, I successfully interviewed for a team leader role. I was one of the very first recruits and I have worked in Elmcroft since day one and what a brilliant journey it has been! I worked as a team leader until 2015 when I became the deputy manager.
I derive such joy from making each day special for the people under my care. I love that each day is different and brings new exciting opportunities. The prospect of meeting new people, and getting to know them makes every day special. I have enjoyed supporting staff growth and development. I am passionate about training and feel privileged as I am the named dementia trainer in Elmcroft. My background in psychology enables me to support families faced with the difficult decision of leaving their loved ones in a care home. It is also beneficial to staff in my capacity as a mental health first aider in Elmcroft.

I joined Elmcroft in 2002 as a support worker. I moved to New Elmcroft once the new build was completed, 16 years ago this year. In 2010 I became one of the service administrators.
My job is very varied dealing with many aspects regarding staff, residents and relatives as well as outside professionals.
I am always happy to help with anything that I can, taking part in many events over the years, all hopefully to help maintain a happy and healthy environment, especially for our residents.

Hi and welcome to New Elmcroft. My name is Katy and I am part of a two-person team in the Admin Office. Together we handle the day-to-day running of the office and offer a friendly greeting to anyone coming into the home.
The best part of my job is interacting with the home residents and their loved ones, making sure that I am available to help with anything needed and always with a big smile.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact New Elmcroft to verify any information. View our terms and conditions. New Elmcroft has an Enhanced Service -more info.