Elmcroft Care Home is a 60-bedroom facility that was opened in 2008 in order to specialise in a wide range of care needs, including for people with long and short-term care needs, and people with dementia or physical disabilities.
The aim of a highly-trained team of staff is to maintain a homely and hygienic environment, that residents can enjoy a varied day-to-day lifestyle in, while adhering to the highest standards of...
Elmcroft Care Home is a 60-bedroom facility that was opened in 2008 in order to specialise in a wide range of care needs, including for people with long and short-term care needs, and people with dementia or physical disabilities.
The aim of a highly-trained team of staff is to maintain a homely and hygienic environment, that residents can enjoy a varied day-to-day lifestyle in, while adhering to the highest standards of modern care regulations.
Personal freedoms are encouraged within the service and Elmcroft is located close to both Brighton and Worthing, which allows for many popular outings throughout the year.
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New Elmcroft has a Review Score of 9.0 (8.959) out of 10, based on 10 reviews in the last 2 years.
Over all time New Elmcroft has 126 reviews.
Found the home very friendly. Looked after my mother for about one year. It's a very bright, caring place. All the staff are very caring.
Found the home very friendly. Looked after my mother for about one year. It's a very bright, caring place. All the staff are very caring.
Thank you for leaving us this lovely review, we feel privileged to have been able to look after your mother. Your kind words will be passed on to the rest of the team.
Excellent staff. The resident is really happy here.
Excellent staff. The resident is really happy here.
Thank you for leaving us this kind review, we really appreciate it and will pass it on to the rest of the team.
My experience as a daughter who took my mum for respite was so bad. It was the first time I used this place and it will be the last time, no one took responsibility for anything. One week before the day my mum was due to start, a lady came to our home and spent an hour and a half asking for lots of...
My experience as a daughter who took my mum for respite was so bad. It was the first time I used this place and it will be the last time, no one took responsibility for anything. One week before the day my mum was due to start, a lady came to our home and spent an hour and a half asking for lots of information about her routine, it sounds promising however after one week when we went there her care plan was not ready yet and things went from bad to worse. Only 2 of the staff were kind and helpful and that is it.
We’re so sorry that you’ve had this poor experience, rest assured we will rectify any points that you have raised.
My friend is at this address. I was impressed with the overall look of it; bright, clean and homely. The staff all seem handy and helpful. The person I came to see is very happy with this address.
My friend is at this address. I was impressed with the overall look of it; bright, clean and homely. The staff all seem handy and helpful. The person I came to see is very happy with this address.
Thank you for leaving us a review, your kind words mean a lot to our team.
My sister moved into New Elmcroft from Pulborough. She so wanted to be back in the area she has always lived and close to family. The welcome she got was wonderful, everyone couldn't have been more helpful and caring. She phoned me in the evening to say how happy and lucky to be in such a lovely...
My sister moved into New Elmcroft from Pulborough. She so wanted to be back in the area she has always lived and close to family. The welcome she got was wonderful, everyone couldn't have been more helpful and caring. She phoned me in the evening to say how happy and lucky to be in such a lovely home. We are all so happy for her and we can also visit much more often as it's so close to us all. Keep up the fantastic job you all do.
This is so lovely to hear and great that you can be close to your sister again. Your kind comments will be passed onto the rest of the team.
Wonderful staff, excellent manner and kindly nature. Fees are huge but I understand if all the care and extras are necessary for this level of care. Staff are wonderful and should be fully supported by regional management with any additional needs and benefits.
Wonderful staff, excellent manner and kindly nature. Fees are huge but I understand if all the care and extras are necessary for this level of care. Staff are wonderful and should be fully supported by regional management with any additional needs and benefits.
Thank you for taking the time to leave us a review, we really appreciate it. Your lovely comments will be passed on to the rest of our wonderful team.
I would recommend this care home.
I would recommend this care home.
Thank you for your kind comments, we really appreciate it. We are so pleased to hear that your mum enjoys the entertainment and is happy here with us at Elmcroft. Your feedback will be passed on to the team.
The worst aspect was the manager who was so aloof and in total denial...
The worst aspect was the manager who was so aloof and in total denial regarding the problems.
We’re so sorry that you’ve had this poor experience, rest assured we will rectify any points that you have raised.
I spoke to a staff member on my way out who volunteered information and told me my friend would be getting up...
Wonderful to see joined-up thinking and planned action as it can be extremely absent in lots of care homes.
Except for 1 or 2 unresponsive (usually junior male) staff
Except for 1 or 2 unresponsive (usually junior male) staff
I love the staff here. I feel welcomed and safe.
I love the staff here. I feel welcomed and safe.
I find the house quiet, warm and friendly like a friendly hotel. I can come and go as I please. The staff are nice, friendly and helpful. The gardens are neat and pleasant. Food is good and varied. In view of my circumstances a pleasant place to be.
I find the house quiet, warm and friendly like a friendly hotel. I can come and go as I please. The staff are nice, friendly and helpful. The gardens are neat and pleasant. Food is good and varied. In view of my circumstances a pleasant place to be.
Yea, I enjoy the garden and the singing. Plenty of team to be happy.
Yea, I enjoy the garden and the singing. Plenty of team to be happy.
My mother was cared for at New Elmcroft in the last few months of her life. She was a nursing sister during her working life and was very familiar with recognising high standards of care. During the last months of her life, she regularly expressed that the care she was receiving at New Elmcroft was...
My mother was cared for at New Elmcroft in the last few months of her life. She was a nursing sister during her working life and was very familiar with recognising high standards of care. During the last months of her life, she regularly expressed that the care she was receiving at New Elmcroft was wonderful. Mum was bed-bound in the last weeks of her life and required frequent attention. Every member of staff went the extra mile to make her feel comfortable and to help my elderly father during his regular visits.
In the early part of her stay when visiting was restricted one member of staff would facetime on her personal mobile to enable my mother and father to have contact. The staff regularly kept me updated by phone in the last weeks of her life and were flexible with my visits. One key observation is that the staff at New Elmcroft always seemed happy to be part of a team - great credit to the manager who is clearly a good leader and was always sympathetic to our needs as a family.
They have not let us down.
They have not let us down.
My cousin was transferred to New Elmcroft from another care home on the 2nd of August 2021. When she arrived, she was quite frail and poorly and after a few days at New Elmcroft became worse and didn't eat or drink even though the wonderful staff encouraged her. She then went downhill rapidly and...
My cousin was transferred to New Elmcroft from another care home on the 2nd of August 2021. When she arrived, she was quite frail and poorly and after a few days at New Elmcroft became worse and didn't eat or drink even though the wonderful staff encouraged her. She then went downhill rapidly and died on the 19th of August 2021. The staff were so good to her and she was always kept clean and dry, etc. Relatives were kept informed daily of her treatment and were wonderful to us as well.
Professional and friendly staff who go above and beyond to provide excellent care. I would like to thank the whole team for providing a safe and homely environment for my sister. I know that they treat her with dignity and meet her needs as well as engaging her in activities that interest her. It...
Professional and friendly staff who go above and beyond to provide excellent care. I would like to thank the whole team for providing a safe and homely environment for my sister. I know that they treat her with dignity and meet her needs as well as engaging her in activities that interest her. It is a personal service they deliver.
Came to a Garden Party which had to be held indoors as the weather was terrible. It was nicely arranged, our table was reserved for us. Entertainment was great and the staff so friendly and mixed with us all, they made it a very enjoyable and memorable afternoon for residents, family and friends....
Came to a Garden Party which had to be held indoors as the weather was terrible. It was nicely arranged, our table was reserved for us. Entertainment was great and the staff so friendly and mixed with us all, they made it a very enjoyable and memorable afternoon for residents, family and friends. Well done.
New Elmcroft is a very good care home. My wife is very happy there. The staff are very friendly and helpful and the facilities are good and clean. I am very pleased I found this care home for my wife.
New Elmcroft is a very good care home. My wife is very happy there. The staff are very friendly and helpful and the facilities are good and clean. I am very pleased I found this care home for my wife.
I came to Elmcroft after a hospital stay. Carers are largely young; their care was second to none. They would always go the extra mile. I have nothing but praise for them. They combined care with compassion - it was never just a job!
I came to Elmcroft after a hospital stay. Carers are largely young; their care was second to none. They would always go the extra mile. I have nothing but praise for them. They combined care with compassion - it was never just a job!
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Hello and welcome to Elmcroft! My name is Estelle and I am the deputy manager here. I started working in healthcare whilst completing my Psychology...
Hello and welcome to Elmcroft! My name is Estelle and I am the deputy manager here. I started working in healthcare whilst completing my Psychology master’s degree at Sussex University back in 1995. At that time I was a support worker in a residential dementia unit. My passion for assisting people living with dementia grew from there. Over time I progressed to team Leader, and then resource manager within Brighton and Hove Council. In 2008, before Elmcroft was even opened, I successfully interviewed for a team leader role. I was one of the very first recruits and I have worked in Elmcroft since day one and what a brilliant journey it has been! I worked as a team leader until 2015 when I became the deputy manager.
I derive such joy from making each day special for the people under my care. I love that each day is different and brings new exciting opportunities. The prospect of meeting new people, and getting to know them makes every day special. I have enjoyed supporting staff growth and development. I am passionate about training and feel privileged as I am the named dementia trainer in Elmcroft. My background in psychology enables me to support families faced with the difficult decision of leaving their loved ones in a care home. It is also beneficial to staff in my capacity as a mental health first aider in Elmcroft.
I joined Elmcroft in 2002 as a support worker. I moved to New Elmcroft once the new build was completed, 16 years ago this year. In 2010 I became...
I joined Elmcroft in 2002 as a support worker. I moved to New Elmcroft once the new build was completed, 16 years ago this year. In 2010 I became one of the service administrators.
My job is very varied dealing with many aspects regarding staff, residents and relatives as well as outside professionals.
I am always happy to help with anything that I can, taking part in many events over the years, all hopefully to help maintain a happy and healthy environment, especially for our residents.
Hi and welcome to New Elmcroft. My name is Katy and I am part of a two-person team in the Admin Office. Together we handle the day-to-day running of...
Hi and welcome to New Elmcroft. My name is Katy and I am part of a two-person team in the Admin Office. Together we handle the day-to-day running of the office and offer a friendly greeting to anyone coming into the home.
The best part of my job is interacting with the home residents and their loved ones, making sure that I am available to help with anything needed and always with a big smile.
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