Submit a Review for Mill River Lodge
Dukes Square, Horsham, RH12 1GZ
View full details of Mill River LodgeLatest Reviews for Mill River Lodge
10 February 2026
My mother has been a resident at Mill River Lodge since November 2024. For a person who can no longer live independently Mill River Lodge provides a safe environment with 24 hour support on hand for every daily function, from personal care, meals, medication, dressing, laundry, hair cuts, chiropody,
activities and immediate medical attention when required. The moto of Mill River is to care for the residence as you would your own family, with dignity, respect and care. All members of staff, whatever their role, are extremely attentive, kind and caring and, as a relative, I have never experienced a staff member who does not treat the residents as you would want. I have total confidence in the team and they have taken the role of primary carer, working with me to ensure the quality of my mother's life is the best it can be. Each resident has a day a month dedicated to them, where the resident's care and wishes are reviewed and there is also a quarterly relatives meeting.
10 February 2026
Mum has been a resident at Mill River Lodge for 2 years, during which time she has been well cared for. We have always found the staff to be compassionate and caring and the home has a warm and welcoming atmosphere.
Recently Mum became extremely unwell and it was a vey difficult time for our
family. During this period the staff fully engaged with us in a professional, respectful and kind way.
They went above and beyond to make Mum comfortable and she was cared for with warmth and love. We couldn't have asked for more. To see the joy on their faces as she has turned a corner and is now recovering is wonderful. She is in good hands.....
02 July 2025
I give a 5 star review. The staff could not be any better. I had a problem with the temperature in (30c) my first room and the manager had to go to a lot of trouble to find me another one (as floor was not finished in the new one at the time) He also came the next morning to make sure I was happy
with it. It is still hot but not quite as hot.
09 May 2025
My mum has been a resident for three years during which time a difficult situation has been made bearable by the kind, respect and friendly attitude of all the staff not only to my mum, but myself and other family members. The manager and deputies lead with the calm and genuinely caring disposition.
16 January 2025
My brother has been at Mill River Lodge for a number of years. He calls the place his home and has always been very content here.
We as a family have always been treated with great respect by the staff and the management and this care shows amongst the residents. Thank you for all your help and
support.
17 December 2024
Very pleased with all aspects of the care home. So clean and staff always very welcoming. Any worries are always dealt with and my mother is always well cared for. The food also is of a high standard. The staff keep me up to date with anything going on with my mother. The home gives me great peace
of mind as nobody wants to put their parents into a care home but this one is very good! Thank you.
13 December 2024
I feel that my nan is cared for extremely well. The staff are compassionate and attentive. Staff go above and beyond and I trust the staff have my nan's best interests at heart. There is a warm and welcoming atmosphere and I know my nan is happy here. Big thanks to everyone at Mill River Lodge, I
highly recommend.
21 November 2024
Good care provided. Excellent cleanliness and food.
21 November 2024
My mother has been a resident of Mill River for over 2 years. During this time I have been impressed by the care and professionalism shown by all the staff. There is a very friendly atmosphere in the home. I have been made welcome on my visits and know my mother is happy and being well cared for.
There is a wide range of activities such as singers, violinists, exercise classes and games. My mother enjoys participating in these and I enjoy going to watch.
15 May 2024
Throughout my dad's stay his condition has inevitably deteriorated and he has needed more and more care and understanding which he received in plenty. The constant kindness and patience shown by the care staff have given me such comfort in the knowledge that he has been in dedicated and gentle
hands. During his final days, he received good old-fashioned nursing care, always looking comfortable, fresh and peaceful. I will always be grateful to Mill River Lodge.
02 January 2024
We are extremely happy with all aspects of the care that my mother receives. All the staff are very professional.
27 November 2023
My uncle moved into Mill River Lodge a few months ago. He has been cared for very well and is now looking younger than when he arrived. He took a little while to settle into this new stage of his life but was given encouragement by all members of the team, who were most welcoming. He is now very
happily involved in the life of the home, liking all members of the team and pretty well every aspect of the community he is now part of. The family are all very positive about the home and the way he is looked after.
17 November 2023
My mum was a resident for over 10 years. It was her home and, for me, it became my second home. Care, compassion and dedication are the strong qualityies shown throughout the entire working staff. From the office, cleaners, maintenance, events co-ordinators and carers to the nursing staff everyone
works to a high level of professionalism. The entire staff work as a strong unit committed to creating a positive loving experience for all of its residents.
09 October 2023
The carers are all very lovely ladies. They all cared for my mother. I couldn't have asked for a better group of people to look after her. They catered for all her needs. The manager, the team leader, everyone, thank you from the bottom of my heart.
05 October 2023
My mother has been a resident for eleven months at Mill River Lodge Care Home. The home is run extremely well by the manager.
The nursing and care staff are so caring and kind, the atmosphere is fantastic, my sister, brother and I are delighted with the care being given to our mum. The whole team
really are superb, a big thank you to you all.
Five stars are simply not enough.
21 July 2023
My mother has been in the care of Mill River Lodge for 15 months now. She is settled and well looked after. She is always clean and well-dressed when we visit. All the staff we meet are polite and courteous and treat the residents with kindness, care and compassion.
22 June 2023
My 98-year-old mother, suffering from dementia, moved to Mill River from another care home for geographic convenience. I thank Heavens every day that we made this move! She is now happy, loved, calm and dignified. The staff are part of our family. I know every one of them by name. I observe them
from afar, and the one-to-one love and attention they give to the residents is so gratifying. My mother actually told me today, "I hope I live to 100!". There can be o greater compliment.
14 April 2023
The care provided to our mum was exemplary throughout her time in residence from 25th April 2022 until her passing on 11th March 2023. Despite the increasing dementia, we are confident she was very happy and contented during her time at Mill River Lodge. When visiting we always found the staff to be
very accommodating and caring, including frequent updates on her well-being. We were impressed with the cleanliness each time we visited and thank you all for providing the palliative care towards the end of life.
08 November 2022
All the problems I have found stem from lack of communication and understanding between management and carers.
There's definitely a shortage of carer staff which leads to a lot of waiting time and rushing.
27 October 2022
My mother has been a resident of Mill River Lodge for 4 years.
Recently she has become weaker and more frail. After a suspected stroke, she was taken to hospital. She was comfortable, safe and loved by all the staff. She passed away peacefully in her bed, cosy warm and quietly. Thanks you the love
and wonderful care of all the staff.
Latest Reviews for Mill River Lodge
10 February 2026
My mother has been a resident at Mill River Lodge since November 2024. For a person who can no longer live independently Mill River Lodge provides a safe environment with 24 hour support on hand for every daily function, from personal care, meals, medication, dressing, laundry, hair cuts, chiropody,
activities and immediate medical attention when required. The moto of Mill River is to care for the residence as you would your own family, with dignity, respect and care. All members of staff, whatever their role, are extremely attentive, kind and caring and, as a relative, I have never experienced a staff member who does not treat the residents as you would want. I have total confidence in the team and they have taken the role of primary carer, working with me to ensure the quality of my mother's life is the best it can be. Each resident has a day a month dedicated to them, where the resident's care and wishes are reviewed and there is also a quarterly relatives meeting.
10 February 2026
Mum has been a resident at Mill River Lodge for 2 years, during which time she has been well cared for. We have always found the staff to be compassionate and caring and the home has a warm and welcoming atmosphere.
Recently Mum became extremely unwell and it was a vey difficult time for our
family. During this period the staff fully engaged with us in a professional, respectful and kind way.
They went above and beyond to make Mum comfortable and she was cared for with warmth and love. We couldn't have asked for more. To see the joy on their faces as she has turned a corner and is now recovering is wonderful. She is in good hands.....
02 July 2025
I give a 5 star review. The staff could not be any better. I had a problem with the temperature in (30c) my first room and the manager had to go to a lot of trouble to find me another one (as floor was not finished in the new one at the time) He also came the next morning to make sure I was happy
with it. It is still hot but not quite as hot.
09 May 2025
My mum has been a resident for three years during which time a difficult situation has been made bearable by the kind, respect and friendly attitude of all the staff not only to my mum, but myself and other family members. The manager and deputies lead with the calm and genuinely caring disposition.
16 January 2025
My brother has been at Mill River Lodge for a number of years. He calls the place his home and has always been very content here.
We as a family have always been treated with great respect by the staff and the management and this care shows amongst the residents. Thank you for all your help and
support.
17 December 2024
Very pleased with all aspects of the care home. So clean and staff always very welcoming. Any worries are always dealt with and my mother is always well cared for. The food also is of a high standard. The staff keep me up to date with anything going on with my mother. The home gives me great peace
of mind as nobody wants to put their parents into a care home but this one is very good! Thank you.
13 December 2024
I feel that my nan is cared for extremely well. The staff are compassionate and attentive. Staff go above and beyond and I trust the staff have my nan's best interests at heart. There is a warm and welcoming atmosphere and I know my nan is happy here. Big thanks to everyone at Mill River Lodge, I
highly recommend.
21 November 2024
Good care provided. Excellent cleanliness and food.
21 November 2024
My mother has been a resident of Mill River for over 2 years. During this time I have been impressed by the care and professionalism shown by all the staff. There is a very friendly atmosphere in the home. I have been made welcome on my visits and know my mother is happy and being well cared for.
There is a wide range of activities such as singers, violinists, exercise classes and games. My mother enjoys participating in these and I enjoy going to watch.
15 May 2024
Throughout my dad's stay his condition has inevitably deteriorated and he has needed more and more care and understanding which he received in plenty. The constant kindness and patience shown by the care staff have given me such comfort in the knowledge that he has been in dedicated and gentle
hands. During his final days, he received good old-fashioned nursing care, always looking comfortable, fresh and peaceful. I will always be grateful to Mill River Lodge.
02 January 2024
We are extremely happy with all aspects of the care that my mother receives. All the staff are very professional.
27 November 2023
My uncle moved into Mill River Lodge a few months ago. He has been cared for very well and is now looking younger than when he arrived. He took a little while to settle into this new stage of his life but was given encouragement by all members of the team, who were most welcoming. He is now very
happily involved in the life of the home, liking all members of the team and pretty well every aspect of the community he is now part of. The family are all very positive about the home and the way he is looked after.
17 November 2023
My mum was a resident for over 10 years. It was her home and, for me, it became my second home. Care, compassion and dedication are the strong qualityies shown throughout the entire working staff. From the office, cleaners, maintenance, events co-ordinators and carers to the nursing staff everyone
works to a high level of professionalism. The entire staff work as a strong unit committed to creating a positive loving experience for all of its residents.
09 October 2023
The carers are all very lovely ladies. They all cared for my mother. I couldn't have asked for a better group of people to look after her. They catered for all her needs. The manager, the team leader, everyone, thank you from the bottom of my heart.
05 October 2023
My mother has been a resident for eleven months at Mill River Lodge Care Home. The home is run extremely well by the manager.
The nursing and care staff are so caring and kind, the atmosphere is fantastic, my sister, brother and I are delighted with the care being given to our mum. The whole team
really are superb, a big thank you to you all.
Five stars are simply not enough.
21 July 2023
My mother has been in the care of Mill River Lodge for 15 months now. She is settled and well looked after. She is always clean and well-dressed when we visit. All the staff we meet are polite and courteous and treat the residents with kindness, care and compassion.
22 June 2023
My 98-year-old mother, suffering from dementia, moved to Mill River from another care home for geographic convenience. I thank Heavens every day that we made this move! She is now happy, loved, calm and dignified. The staff are part of our family. I know every one of them by name. I observe them
from afar, and the one-to-one love and attention they give to the residents is so gratifying. My mother actually told me today, "I hope I live to 100!". There can be o greater compliment.
14 April 2023
The care provided to our mum was exemplary throughout her time in residence from 25th April 2022 until her passing on 11th March 2023. Despite the increasing dementia, we are confident she was very happy and contented during her time at Mill River Lodge. When visiting we always found the staff to be
very accommodating and caring, including frequent updates on her well-being. We were impressed with the cleanliness each time we visited and thank you all for providing the palliative care towards the end of life.
08 November 2022
All the problems I have found stem from lack of communication and understanding between management and carers.
There's definitely a shortage of carer staff which leads to a lot of waiting time and rushing.
27 October 2022
My mother has been a resident of Mill River Lodge for 4 years.
Recently she has become weaker and more frail. After a suspected stroke, she was taken to hospital. She was comfortable, safe and loved by all the staff. She passed away peacefully in her bed, cosy warm and quietly. Thanks you the love
and wonderful care of all the staff.