Mill River Lodge, Horsham, West Sussex
Mill River Lodge, Horsham, West Sussex
Mill River Lodge, Horsham, West Sussex

Mill River Lodge specialises in admissions for a number of care needs, being purpose-built to suit the needs of the elderly and disabled, and with staff who are also skilled in providing respite and dementia care.

Group: Shaw Healthcare

Person in charge: Nadine Kearney (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Mill River Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Mill River Lodge has a Review Score of 8.9 (8.929)

The Review Score of 8.9 (maximum of 10) for Mill River Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Mill River Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.429 for Mill River Lodge is calculated as follows: ( (76 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (4 Very Poors x 1) ) ÷ 119 Ratings = 4.429

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Mill River Lodge is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 7 Reviews ÷ 14 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    1
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mill River Lodge?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Mill River Lodge

  • Daughter of Resident/Service User
    5
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My mother is currently in this care home and since she was admitted 3 weeks ago the fire door has been broken and not fixed. Staff friendliness is hit and miss. Rooms are basic and the price is astronomical. CQC report was spot on! We are looking to move her somewhere nicer.

How likely would you be to recommend Mill River Lodge? Extremely Unlikely

Average Rating: 

 2.1 out of 5

Overall Standard: Poor

Facilities: Very Poor

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Poor

Activities: Very Poor

Management: Poor

Safety / Security: Good

Rooms: Very Poor

Value for Money: Very Poor

Very good purpose built home.

How likely would you be to recommend Mill River Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has Alzheimer's and as she doesn't recognise my dad she cannot stay with him in the day. I have to work and it has given me and my family great peace of mind. The staff are helpful and my mum is very happy to attend twice a week.
Thank you, day centre staff you are wonderful.

How likely would you be to recommend Mill River Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been attending Mill River Day Centre for quite a while and has never spoken badly of her care there. I have found during this time the staff have always been professional in all aspects of care/cleanliness etc...

In my opinion, Mill River Lodge is a classic example of how a day centre should be managed.

How likely would you be to recommend Mill River Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Kind and helpful staff, happy atmosphere. Rooms well equipped.

How likely would you be to recommend Mill River Lodge? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home is always bright and clean.
My mother is very well cared for by her carers who always give their very best. Her clothes are always clean and her meals are good.

How likely would you be to recommend Mill River Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I cannot praise the care and attention that my mother has received enough. All staff have been extremely caring and any concerns with my mother's care or problems with her health, my sister and I are contacted immediately. We always get a very warm welcome too when we visit our mother. Many thanks to all.

How likely would you be to recommend Mill River Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A bright and homely environment, matched by caring and helpful staff.

How likely would you be to recommend Mill River Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My mother is resident because of Alzheimer's and at nearly 95 has other health issues. Since being cared for at M R Lodge she has calmed down considerably because of the routine she has and the feeling of stability means she can enjoy what life she has. The staff are caring and considerate and welcome visitors.

How likely would you be to recommend Mill River Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All of the staff are very caring and attentive to the Residents in my Fathers Unit. I am happy my Father is treated with a lot of respect.

However I am concerned, when on some of my visits I would feel a lot happier to see 2 members of staff on duty at all times and not just one Carer.

How likely would you be to recommend Mill River Lodge? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

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Care Home Idol 2016

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