Mill River Lodge

The care provided to our mum was exemplary throughout her time in residence from 25th April 2022 until her passing on 11th March 2023. Despite the increasing dementia, we are confident she was very happy and contented during her time at Mill River Lodge. When visiting we always found the staff to be very accommodating and caring, including frequent updates on her well-being. We were impressed with the cleanliness each time we visited and thank you all for providing the palliative care towards the end of life.

There's definitely a shortage of carer staff which leads to a lot of waiting time and rushing.

Recently she has become weaker and more frail. After a suspected stroke, she was taken to hospital. She was comfortable, safe and loved by all the staff. She passed away peacefully in her bed, cosy warm and quietly. Thanks you the love and wonderful care of all the staff.

Following a second stroke and with my stepfather being unwell, my mum needed professional respite care from mid-May, after a review of potential options, my family and I opted for Mill River Lodge and we are so pleased we made that choice. Although not as luxurious as some other local options, the key thing was the quality of care and the empathy and professionalism of all of the staff looking after Mum. She stayed in Hardy Wing for 8 weeks. On 7th July, they called me to advise me that Mum had had another stroke and to alert me to the fact that she was not going to recover. This enabled me to call my stepfather who was able to get to spend 30 minutes with her before she passed peacefully away. The way the call was handled and the way that the staff engaged with my stepfather before and after her passing were wonderfully compassionate and supportive. Sincere thanks to everyone at MRL for everything you did for Mum. Suffice to say, we can recommend Mill River Lodge very highly.

My father has server dementia and came from care at home into Mill River Lodge. Our first choice has, in fact, been another home which was recommended to us by a family friend. We could not move him now. The staff at Mill River are fantastic. We visit multiple times a week, and my dad is always clean and happy, and the facilities are spotless. When my dad had a stroke, it was the home and not the hospital who spotted that was the issue.

I like the staff, good and kind.

We are kept in touch regularly with all Mum's needs and couldn't wish for her to be in a better place for peace of mind, knowing she is well cared for.

My mother is extremely well cared for. The staff on the unit are kind, patient and well suited to the role. My mother thoroughly enjoys her meals there and is always clean and well dressed. She loves having her hair styled and cut and looks forward to the hairdresser visits. We are always informed of any changes or concerns that staff may have and are always welcomed when we visit. Mum is extremely happy there.

My husband of 57 years has resided in Mill River Lodge since November 21. He has later-stage Alzheimer's and subsequently a stroke. The care and help for him and our family have been exceptional. His room, the general environment and his personal care and cleanliness are exceptional. His needs are catered for, even though he is not able to express himself. We are always kept informed of any change in his situation or any additional meds. Staff are always kind, helpful and caring to him and to us. They are ready to fight his corner when other professionals are required.

It's nice here. Care is good. Carers are kind.

Mill River continue to give excellent care to my mum. Throughout the pandemic, they have excelled in keeping the home covid free, which has given me comfort knowing Mum is safe. Staff are always helpful towards Mum and it will be good once we can have face to face visits, although the garden meetings have helped.

The staff, management and carers are very professional and extremely caring.

Mill River Lodge has been a sense of comfort to my nan over the years. The staff have always been there to help with her needs no matter what mood she's in. Always happy to help me or my family out as well.

It is a great comfort for myself and my family to know that she is cared for to such a high professional standard and I have no hesitation in recommending Mill River as a wonderful care home.

Every member of staff from cleaner to chefs and admin to care staff are always exceptional with their support so much so I now regard some of them as my extended family as they look after my mother as well if not better than I could.

I am very pleased with the excellent care that my mother has received at Mill River Lodge during lockdown this spring. The staff have gone to extra lengths to keep her safe from infection and to continue with video contact for our family throughout. The new manager and some carers went to a lot of trouble to make her birthday special at this difficult time. My mother is very happy and I am delighted.

My wife has been a resident at Mill River Lodge for approximately two years end during that time her care has been adequate, however, recently we have noticed a general improvement in care standards. I find it difficult to pinpoint any particular area of improvement but overall the atmosphere offers bright and friendlier with the residents receiving good professional care and attention and for the most part, they are happy. Currently, I could not wish for my wife to be better cared for.

I am very happy with the care that Mum and our family receive from Mill River Lodge.

Would recommend Mill River Lodge for good care and empathy.

I have always found the staff to be very professional and caring to my aunt. Mill River Lodge is always bright and clean. The staff go about their job with enthusiasm.