Submit a Review for Downham Grange
Clackclose Road, Downham Market, PE38 9PA
View Full Details of Downham GrangeLatest Reviews for Downham Grange
08 July 2025
As a resident of the Grange I have found it to be a pleasant and comfortable place to be, as every person I have had the pleasure to meet has been very kind and caring.
08 July 2025
Mum has been in the Downham grange care home coming up for 3 weeks , I had a viewing appointment before mum came to the care home with the home manager who was very welcoming and professional in all aspects of the care mum would receive. The home manager showed me around the home which was very clean and tidy, also I spoke with some of the residents who all seemed to be happy. After viewing other care homes in Downham and King's Lynn it was a very easy choice for me to choose the Downham grange for my mum. I visit mum most days since she has been in the home at different times of the day and from the staff on reception and all the carers I have met the nurses and the staff who make drinks I cannot praise them enough for being so friendly and welcoming when I visit and mum has been very happy with the care and kindness she receives. The home manager is doing a fantastic job managing the care home and I would highly recommend the care home to anyone who needs looking after.
24 June 2025
Over the years I have put a number of family in residential homes. I have to say Brilliant the place is nicely maintained inside & out, and I have engaged with a number of the colleagues who are always happy to help and constantly smile and nothing is too much. I have worked in service industry most of my adult life and I would have been proud to have engaging people working for me that would have been a delight. I feel slightly sorry for them as my mother is being a bit awkward, although when I have spoken to her she is delighted to be there and thinks its very nice. That's a bonus in anyones book.
13 June 2025
This was the most difficult time for me. All the staff were amazing and supportive. They reassured me Mum would be taken care of and safe. Had a tour around the home and explain how/what happens. They let me bring Mum in before her stay to try and familiarise herself with the place and do some activities, meet the residents. They made Mum feel very comfortable. Always talking to her directly. I did find it a little stressful sorting contract, had to chase a couple of times, not what I needed when already stressed putting Mum into respite. Overall I was very pleased and happy.
03 June 2025
100% excellent. Good staff. Good care, happy with everything. All staff are good and are on the go all day. I am happy with the care my husband gets. The room is clean and airy and is suitable for his needs. Thank you.
22 May 2025
My mum has been living at Downham Grange for some time now, and I couldn't be more grateful for the care she receives. The staff are exceptional-kind, attentive, and consistently go the extra mile to make sure residents are comfortable, respected, and genuinely cared for. Mum is treated with such warmth and dignity, and it's been a huge comfort to see her so settled and happy. The atmosphere is always welcoming, and it's clear that the entire team works with heart. I'd also like to give special praise to the management at Downham Grange. The managers are approachable, professional, and clearly passionate about providing the highest standard of care. Their leadership truly sets the tone for the whole home. Thank you to everyone-you're making a real difference every day.
23 April 2025
My friend's grandad is being cared for at Downham Grange care home, and has been there for a few months. We visited him on a Sunday and he really enjoys it there.Must especially the care given to his goddad is topnotch. Carers are so respectful, loving and quick to response. His grandad looked well cared for and his room was clean and neat. He actually enjoys his routine activities at the Grange and I most say was pleased with the quality of care at the home. I will recommend this care home to anyone in and around for it's a place to be. I wish they continue in this spirit, and if given long life, that will surely be my place in my old age.
16 April 2025
Had my god mother for respite care at Downham Grange. Visited on two occasions and could attest the care given to my godmother was really good. First of all, at the entrance to the home I received a warm welcome from the receptionist, who guided me to my god mother's room. The environment so clean and was very delighted with the smiles on the carers face. My god mother told us she loved it there especially with the fact that the residential unit is very quiet and she called it her 5 star safe place. Food served was hot and delicious, she enjoyed breakfast and above all lunch as it's always with other residents where they chat. I will confirm the Grange is a place to be and would recommend anyone looking for a hospitable and loving environment to be with to chose Downham Grange.
07 April 2025
The care was very good. They took a personal interest in my mother. Everything went smoothly as far as I know.
01 April 2025
I cannot find fault with the Grange at all. The staff, from reception through to care and nursing, are brilliant, and the cleaners are brilliant, plus cares are really nice to us as to the resident. Their needs are met, as are ours. Cleanliness and tidiness is amazing. Thank you, Grange for all you do.
10 March 2025
I would like to leave this review, on behalf of my relative. We did hear a few negative views, but this was not the case when my relative stayed here. My relative stayed at the home after having an operation done for rehabilitation. It was great experience for him and us family and friends that came to visit him during his stay at Downham Grange. The environment is clean, odourless and spacious to move around in his electric wheelchair. The staff are very caring and attentive and friendly. I would recommend the home despite the CQC report almost 2 years. Initially the report was discouraging, but am glad we tried and we did not regret. If you are thinking of letting your family member stay here, go and have a look at the place first. You will be surprised how good the place is. A big thank you to everyone in Downham Grange Care Home.
10 March 2025
My uncle moved to the care home recently. My family were apprehensive at first but he seems to enjoy it. The staff is incredibly kind and attentive. They go above and beyond to make him feel comfortable and the atmosphere is warm and welcoming. I would recommend this Downham Grange.
06 March 2025
The staffs are so wonderful and welcoming they are also devoted to their work. They actually look after my grand mum in a very nice way and I will always like to go back there anytime. The facility is also wonderful and warm always
05 March 2025
I cannot speak highly enough of the care/support, staff and management for my wife's last days. I am very grateful to the Downham Grange. Many thanks.
05 March 2025
Mum was in for one weeks respite care following an operation. From the moment we went into the home we felt welcomed. Everyone was smiling and couldn't do enough for us. The care was good and staff were positive and respectful of how mum wanted to have her care done. She loved the fact that she could have a bath. If we need respite care again, Downham Grange is at the top of our list.
11 February 2025
The staff were very welcoming and informing. Granddad enjoys the activity and says the day-to-day support is exceptional and the home was clean and welcoming. It has made visiting my grandfather a joyful experience to look forward to.
11 February 2025
My brother went into the care home for two weeks of respite, the staff were fantastic and very caring, the environment was very clean and odourless, the food was good and the activities were very stimulating because my brother enjoyed all the activities he attended.
30 January 2025
The current CQC rating for Downham Grange Care Home is an insult to the new manager and her team who have worked tirelessly to bring the home up to the standard one would expect of a long standing service to the community of Downham Market and beyond. All the staff are wonderful people who are genuinely caring and considerate. Residents are treated with respect. The manager goes the extra mile to ensure all the residents needs are met. She is very compassionate and deeply caring. An Angel in disguise who runs a tight ship! A sincere thank you to everyone!
06 January 2025
Needed support and respite care after a time in hospital and 4 years as a carer. A warm welcome was given and staff of all grades were friendly and caring.
24 September 2024
My father was in this care home for only a few weeks and some of the things I witnessed were not good. It seems that the staff do not have any quality time at all to spend with the residents other than feeding time, quick wash (I never saw any evidence of any oral care) and popping head in every few hours to check he was ok, the rest of the time he was left laying in his bed. It would been nice for someone to get him up and sit him in a chair or take him into the lounge or garden (which is one of the things we told staff we would like to happen on the first day he got there) or just chat to him or engage with him other than when they had a job to do, but no sadly this did not happen, perhaps my expectations of a care home were naive! If all care homes are like this then it's a sad world we live in.
Latest Reviews for Downham Grange
08 July 2025
As a resident of the Grange I have found it to be a pleasant and comfortable place to be, as every person I have had the pleasure to meet has been very kind and caring.
08 July 2025
Mum has been in the Downham grange care home coming up for 3 weeks , I had a viewing appointment before mum came to the care home with the home manager who was very welcoming and professional in all aspects of the care mum would receive. The home manager showed me around the home which was very clean and tidy, also I spoke with some of the residents who all seemed to be happy. After viewing other care homes in Downham and King's Lynn it was a very easy choice for me to choose the Downham grange for my mum. I visit mum most days since she has been in the home at different times of the day and from the staff on reception and all the carers I have met the nurses and the staff who make drinks I cannot praise them enough for being so friendly and welcoming when I visit and mum has been very happy with the care and kindness she receives. The home manager is doing a fantastic job managing the care home and I would highly recommend the care home to anyone who needs looking after.
24 June 2025
Over the years I have put a number of family in residential homes. I have to say Brilliant the place is nicely maintained inside & out, and I have engaged with a number of the colleagues who are always happy to help and constantly smile and nothing is too much. I have worked in service industry most of my adult life and I would have been proud to have engaging people working for me that would have been a delight. I feel slightly sorry for them as my mother is being a bit awkward, although when I have spoken to her she is delighted to be there and thinks its very nice. That's a bonus in anyones book.
13 June 2025
This was the most difficult time for me. All the staff were amazing and supportive. They reassured me Mum would be taken care of and safe. Had a tour around the home and explain how/what happens. They let me bring Mum in before her stay to try and familiarise herself with the place and do some activities, meet the residents. They made Mum feel very comfortable. Always talking to her directly. I did find it a little stressful sorting contract, had to chase a couple of times, not what I needed when already stressed putting Mum into respite. Overall I was very pleased and happy.
03 June 2025
100% excellent. Good staff. Good care, happy with everything. All staff are good and are on the go all day. I am happy with the care my husband gets. The room is clean and airy and is suitable for his needs. Thank you.
22 May 2025
My mum has been living at Downham Grange for some time now, and I couldn't be more grateful for the care she receives. The staff are exceptional-kind, attentive, and consistently go the extra mile to make sure residents are comfortable, respected, and genuinely cared for. Mum is treated with such warmth and dignity, and it's been a huge comfort to see her so settled and happy. The atmosphere is always welcoming, and it's clear that the entire team works with heart. I'd also like to give special praise to the management at Downham Grange. The managers are approachable, professional, and clearly passionate about providing the highest standard of care. Their leadership truly sets the tone for the whole home. Thank you to everyone-you're making a real difference every day.
23 April 2025
My friend's grandad is being cared for at Downham Grange care home, and has been there for a few months. We visited him on a Sunday and he really enjoys it there.Must especially the care given to his goddad is topnotch. Carers are so respectful, loving and quick to response. His grandad looked well cared for and his room was clean and neat. He actually enjoys his routine activities at the Grange and I most say was pleased with the quality of care at the home. I will recommend this care home to anyone in and around for it's a place to be. I wish they continue in this spirit, and if given long life, that will surely be my place in my old age.
16 April 2025
Had my god mother for respite care at Downham Grange. Visited on two occasions and could attest the care given to my godmother was really good. First of all, at the entrance to the home I received a warm welcome from the receptionist, who guided me to my god mother's room. The environment so clean and was very delighted with the smiles on the carers face. My god mother told us she loved it there especially with the fact that the residential unit is very quiet and she called it her 5 star safe place. Food served was hot and delicious, she enjoyed breakfast and above all lunch as it's always with other residents where they chat. I will confirm the Grange is a place to be and would recommend anyone looking for a hospitable and loving environment to be with to chose Downham Grange.
07 April 2025
The care was very good. They took a personal interest in my mother. Everything went smoothly as far as I know.
01 April 2025
I cannot find fault with the Grange at all. The staff, from reception through to care and nursing, are brilliant, and the cleaners are brilliant, plus cares are really nice to us as to the resident. Their needs are met, as are ours. Cleanliness and tidiness is amazing. Thank you, Grange for all you do.
10 March 2025
I would like to leave this review, on behalf of my relative. We did hear a few negative views, but this was not the case when my relative stayed here. My relative stayed at the home after having an operation done for rehabilitation. It was great experience for him and us family and friends that came to visit him during his stay at Downham Grange. The environment is clean, odourless and spacious to move around in his electric wheelchair. The staff are very caring and attentive and friendly. I would recommend the home despite the CQC report almost 2 years. Initially the report was discouraging, but am glad we tried and we did not regret. If you are thinking of letting your family member stay here, go and have a look at the place first. You will be surprised how good the place is. A big thank you to everyone in Downham Grange Care Home.
10 March 2025
My uncle moved to the care home recently. My family were apprehensive at first but he seems to enjoy it. The staff is incredibly kind and attentive. They go above and beyond to make him feel comfortable and the atmosphere is warm and welcoming. I would recommend this Downham Grange.
06 March 2025
The staffs are so wonderful and welcoming they are also devoted to their work. They actually look after my grand mum in a very nice way and I will always like to go back there anytime. The facility is also wonderful and warm always
05 March 2025
I cannot speak highly enough of the care/support, staff and management for my wife's last days. I am very grateful to the Downham Grange. Many thanks.
05 March 2025
Mum was in for one weeks respite care following an operation. From the moment we went into the home we felt welcomed. Everyone was smiling and couldn't do enough for us. The care was good and staff were positive and respectful of how mum wanted to have her care done. She loved the fact that she could have a bath. If we need respite care again, Downham Grange is at the top of our list.
11 February 2025
The staff were very welcoming and informing. Granddad enjoys the activity and says the day-to-day support is exceptional and the home was clean and welcoming. It has made visiting my grandfather a joyful experience to look forward to.
11 February 2025
My brother went into the care home for two weeks of respite, the staff were fantastic and very caring, the environment was very clean and odourless, the food was good and the activities were very stimulating because my brother enjoyed all the activities he attended.
30 January 2025
The current CQC rating for Downham Grange Care Home is an insult to the new manager and her team who have worked tirelessly to bring the home up to the standard one would expect of a long standing service to the community of Downham Market and beyond. All the staff are wonderful people who are genuinely caring and considerate. Residents are treated with respect. The manager goes the extra mile to ensure all the residents needs are met. She is very compassionate and deeply caring. An Angel in disguise who runs a tight ship! A sincere thank you to everyone!
06 January 2025
Needed support and respite care after a time in hospital and 4 years as a carer. A warm welcome was given and staff of all grades were friendly and caring.
24 September 2024
My father was in this care home for only a few weeks and some of the things I witnessed were not good. It seems that the staff do not have any quality time at all to spend with the residents other than feeding time, quick wash (I never saw any evidence of any oral care) and popping head in every few hours to check he was ok, the rest of the time he was left laying in his bed. It would been nice for someone to get him up and sit him in a chair or take him into the lounge or garden (which is one of the things we told staff we would like to happen on the first day he got there) or just chat to him or engage with him other than when they had a job to do, but no sadly this did not happen, perhaps my expectations of a care home were naive! If all care homes are like this then it's a sad world we live in.