Downham Grange

Clackclose Road, Downham Market PE38 9PA
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9.5 82 Reviews
  • Downham Grange, Downham Market
Downham Grange provides accommodation in a peaceful environment for those in need of residential, nursing and dementia care. The home has been designed and built to a high standard with its residents' needs in mind.

The home offers extra wide corridors, six spacious and comfortable lounge/dining rooms and family-sized group living areas.

The en-suite bedrooms at the home contribute to its commitment to improving and maintaining high levels of residential, dementia and nursing care provided for Downham Grange residents.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • Self-Funded Nursing Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Nursing Dementia Care: from £1350

These prices are only a guideline, please contact Downham Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Adeshola Adejuyigbe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (62)
Total of 82, showing 1-20
9.5

Downham Grange has a Review Score of 9.5 (9.519) out of 10, based on 29 reviews in the last 2 years. Over all time Downham Grange has 82 reviews.

Overall Experience

  • 42
  • 31
  • 7
  • 2
  • 0

Date Published

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Overall Experience  Overall Experience 4.0 out of 5

As a resident of the Grange I have found it to be a pleasant and comfortable place to be, as every person I have had the pleasure to meet has been very kind and caring.

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

Thank you for your review. We strive to provide as much personalized care to all residents in a professional, friendly and caring manner. We will certainly look at how we can improve the scores so we get a full 5 stars across all areas from you in future

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Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the Downham grange care home coming up for 3 weeks , I had a viewing appointment before mum came to the care home with the home manager who was very welcoming and professional in all aspects of the care mum would receive.
The home manager showed me around the home which was very clean
and tidy, also I spoke with some of the residents who all seemed to be happy.
After viewing other care homes in Downham and King's Lynn it was a very easy choice for me to choose the Downham grange for my mum.
I visit mum most days since she has been in the home at different times of the day and from the staff on reception and all the carers I have met the nurses and the staff who make drinks I cannot praise them enough for being so friendly and welcoming when I visit and mum has been very happy with the care and kindness she receives.
The home manager is doing a fantastic job managing the care home and I would highly recommend the care home to anyone who needs looking after.

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

Thank you for such a lovely review. It is a pleasure and a privilege to be trusted to look after your mother. Here at Downham Grange we strive to provide the very best of care and for the residents and their relatives to feel that we are all one big family.

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Overall Experience  Overall Experience 5.0 out of 5

Over the years I have put a number of family in residential homes. I have to say Brilliant the place is nicely maintained inside & out, and I have engaged with a number of the colleagues who are always happy to help and constantly smile and nothing is too much. I have worked in service industry most
of my adult life and I would have been proud to have engaging people working for me that would have been a delight.


I feel slightly sorry for them as my mother is being a bit awkward, although when I have spoken to her she is delighted to be there and thinks its very nice. That's a bonus in anyones book.

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

Dear Tim, We love mom, and we are glad that she is part of our big family. We will continue to provide the holist care with pride to her as a team and as a home. Thank you once again for your feedback, this means a lots to the team.

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Overall Experience  Overall Experience 5.0 out of 5

This was the most difficult time for me. All the staff were amazing and supportive. They reassured me Mum would be taken care of and safe. Had a tour around the home and explain how/what happens. They let me bring Mum in before her stay to try and familiarise herself with the place and do some activities,
meet the residents. They made Mum feel very comfortable. Always talking to her directly. I did find it a little stressful sorting contract, had to chase a couple of times, not what I needed when already stressed putting Mum into respite. Overall I was very pleased and happy.

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

Dawn, I am glad mom had a good time with us for that short time she was with us. Apologies that the contract and the documentation process was too overwhelming for you. We will work on this to ensure every relative has a smooth and less stressful time sorting out the contract for their loved ones. We miss mom, we hope she can come for a visit and have lunch with some of the friends she has made in the home.

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Overall Experience  Overall Experience 5.0 out of 5

100% excellent. Good staff. Good care, happy with everything. All staff are good and are on the go all day. I am happy with the care my husband gets. The room is clean and airy and is suitable for his needs. Thank you.

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

Dear Susan, thank you so much for your kind words and appreciation for the care provided for your husband. We pride in what we do, and delighted as a team when we get recognition for it. Thank you once again, and we will continue to provide the 100% care.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Downham Grange for some time now, and I couldn't be more grateful for the care she receives. The staff are exceptional-kind, attentive, and consistently go the extra mile to make sure residents are comfortable, respected, and genuinely cared for. Mum is treated with such warmth
and dignity, and it's been a huge comfort to see her so settled and happy. The atmosphere is always welcoming, and it's clear that the entire team works with heart. I'd also like to give special praise to the management at Downham Grange. The managers are approachable, professional, and clearly passionate about providing the highest standard of care. Their leadership truly sets the tone for the whole home. Thank you to everyone-you're making a real difference every day.

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

Thank you so much for you heartfelt appreciation that means so much to the entire team. As a home we take pride in what we do and how we provide care to our residents.

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Overall Experience  Overall Experience 5.0 out of 5

My friend's grandad is being cared for at Downham Grange care home, and has been there for a few months. We visited him on a Sunday and he really enjoys it there.Must especially the care given to his goddad is topnotch. Carers are so respectful, loving and quick to response. His grandad looked well
cared for and his room was clean and neat. He actually enjoys his routine activities at the Grange and I most say was pleased with the quality of care at the home. I will recommend this care home to anyone in and around for it's a place to be. I wish they continue in this spirit, and if given long life, that will surely be my place in my old age.

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

Thank you for the lovely review. We ae really pleased to hear that your friends grandad is enjoying his stay. Our carers and housekeeping team work hard to ensure that our home is clean and tidy it is always great to see this recognised. Wishing you all the very best.

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Overall Experience  Overall Experience 4.0 out of 5

Had my god mother for respite care at Downham Grange. Visited on two occasions and could attest the care given to my godmother was really good. First of all, at the entrance to the home I received a warm welcome from the receptionist, who guided me to my god mother's room. The environment so clean and
was very delighted with the smiles on the carers face. My god mother told us she loved it there especially with the fact that the residential unit is very quiet and she called it her 5 star safe place. Food served was hot and delicious, she enjoyed breakfast and above all lunch as it's always with other residents where they chat. I will confirm the Grange is a place to be and would recommend anyone looking for a hospitable and loving environment to be with to chose Downham Grange.

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

Thank you so much for your heartfelt feedback about how the staff at the home has provided your godmother the holistic and tailored care that we are proud of as a team. Personally, I am glad that your godmother loved it when she came for respite and called it HER 5 STAR SAFE PLACE. Please do extend our love to your godmother and let her know we miss her.

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Overall Experience  Overall Experience 4.0 out of 5

The care was very good. They took a personal interest in my mother. Everything went smoothly as far as I know.

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

Thank you so much for taking the time to appreciate the team and the home. We take pride in the care we provide for our residents, as we are one big happy family.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot find fault with the Grange at all. The staff, from reception through to care and nursing, are brilliant, and the cleaners are brilliant, plus cares are really nice to us as to the resident. Their needs are met, as are ours. Cleanliness and tidiness is amazing. Thank you, Grange for all you
do.

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

Thank you so much for your kind words and appreciation of our home. We are delighted and passionate about what we do and the care we provide for our residents and their families. We are all family in Downham Grange.

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Overall Experience  Overall Experience 5.0 out of 5

I would like to leave this review, on behalf of my relative. We did hear a few negative views, but this was not the case when my relative stayed here.
My relative stayed at the home after having an operation done for rehabilitation. It was great experience for him and us family and friends that came
to visit him during his stay at Downham Grange. The environment is clean, odourless and spacious to move around in his electric wheelchair. The staff are very caring and attentive and friendly. I would recommend the home despite the CQC report almost 2 years. Initially the report was discouraging, but am glad we tried and we did not regret. If you are thinking of letting your family member stay here, go and have a look at the place first. You will be surprised how good the place is.
A big thank you to everyone in Downham Grange Care Home.

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

Thank you for your kind comments, they are appreciated by our team. We are glad to know your relative enjoyed their stay with us and staff were able to provide excellent care.

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Overall Experience  Overall Experience 5.0 out of 5

My uncle moved to the care home recently. My family were apprehensive at first but he seems to enjoy it. The staff is incredibly kind and attentive. They go above and beyond to make him feel comfortable and the atmosphere is warm and welcoming. I would recommend this Downham Grange.

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

It is always appreciated to receive such a kind review, we appreciate family members taking the time to review our home. We are pleased that you are happy with the care being provided to your loved one.

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Overall Experience  Overall Experience 5.0 out of 5

The staffs are so wonderful and welcoming they are also devoted to their work. They actually look after my grand mum in a very nice way and I will always like to go back there anytime. The facility is also wonderful and warm always

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

We are always happy to hear positive news for our home. Our staff are dedicated in providing excellent care and we are pleased that this showed whilst caring for your grandmother. You are welcome to visit us at Downham Grange any time.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care/support, staff and management for my wife's last days. I am very grateful to the Downham Grange. Many thanks.

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

We are honoured to have supported and cared for your wife in her final days. Staff at Downham Grange thank you for taking the time to complete a review of our home.

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Overall Experience  Overall Experience 5.0 out of 5

Mum was in for one weeks respite care following an operation. From the moment we went into the home we felt welcomed. Everyone was smiling and couldn't do enough for us. The care was good and staff were positive and respectful of how mum wanted to have her care done. She loved the fact that she could
have a bath. If we need respite care again, Downham Grange is at the top of our list.

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

Thank you for taking the time to review our home, we always appreciate feedback. Our staff work hard to ensure residents are well cared for and respected.

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Overall Experience  Overall Experience 5.0 out of 5

The staff were very welcoming and informing. Granddad enjoys the activity and says the day-to-day support is exceptional and the home was clean and welcoming. It has made visiting my grandfather a joyful experience to look forward to.

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

Thank you so much for taking the time to appreciate the care we provided for your granddad. We enjoy welcoming family members and guests to our home and are thrilled that your granddad had such an enjoyable experience.

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Overall Experience  Overall Experience 5.0 out of 5

My brother went into the care home for two weeks of respite, the staff were fantastic and very caring, the environment was very clean and odourless, the food was good and the activities were very stimulating because my brother enjoyed all the activities he attended.

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

Thank you for your lovely comments. We pride ourselves on the presentation of the home and the care provided to our residents. Its always nice to receive such positive feedback so thank you for taking the time in reviewing our home.

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Overall Experience  Overall Experience 5.0 out of 5

The current CQC rating for Downham Grange Care Home is an insult to the new manager and her team who have worked tirelessly to bring the home up to the standard one would expect of a long standing service to the community of Downham Market and beyond. All the staff are wonderful people who are genuinely
caring and considerate. Residents are treated with respect. The manager goes the extra mile to ensure all the residents needs are met. She is very compassionate and deeply caring. An Angel in disguise who runs a tight ship! A sincere thank you to everyone!

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

Thank you from everyone at Downham Grange for your very positive feedback. We strive to provide a high standard for all our residents so your feedback is appreciated by our hard-working team.

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Overall Experience  Overall Experience 4.0 out of 5

Needed support and respite care after a time in hospital and 4 years as a carer. A warm welcome was given and staff of all grades were friendly and caring.

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Overall Experience  Overall Experience 2.0 out of 5

My father was in this care home for only a few weeks and some of the things I witnessed were not good. It seems that the staff do not have any quality time at all to spend with the residents other than feeding time, quick wash (I never saw any evidence of any oral care) and popping head in every few
hours to check he was ok, the rest of the time he was left laying in his bed. It would been nice for someone to get him up and sit him in a chair or take him into the lounge or garden (which is one of the things we told staff we would like to happen on the first day he got there) or just chat to him or engage with him other than when they had a job to do, but no sadly this did not happen, perhaps my expectations of a care home were naive! If all care homes are like this then it's a sad world we live in.

Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange

Firstly, thank you for providing your feedback to the home. It is disappointing to read as this is not the normal lived experience of our residents. We do always take on board any feedback to make improvements. Likewise, we take pride in our cleanliness and the care we deliver to our residents. We have an open-door policy so families and residents can address any concerns with management at any given time.

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Current Review Score: 9.5 (9.519)

Overview of Review Score

The Review Score of 9.5 (9.519) out of 10 for Downham Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.519 for Downham Grange is calculated as follows: ( (212 Excellents x 5) + (97 Goods x 4) + (14 Satisfactorys x 3) + (12 Poors x 2) ) ÷ 335 Ratings = 4.519

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Downham Grange is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2025

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (9)

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Meet the Team (5)

Adeshola

Adeshola Adejuyigbe

Job Title: Home Manager

Having previously worked as the Clinical Lead in a large care home where she was responsible for all things clinical, Adeshola started her time with Kingsley in October at Buckingham Lodge where she was Deputy Manager, but with her skills and aptitude, it was soon evident that she would make an excellent Home Manager.

Lois

Lois Derkin

Job Title: Deputy Manager

With experience in learning disability and mental health services, she transitioned to working with the elderly at Downham Grange in March 2023. Enjoying the camaraderie of the team and the sense of progress for the residents, she finds fulfilment in her work. Outside of work, she indulges in morning swims, walks with her dogs, and the pleasure of a good book.

Jenny

Jenny Barnes

Job Title: Administrator

As the Business Administrator at Downham Grange since June 2023, she brings years of experience as an Admin Manager in Children’s Social Care. Embracing the diversity of her role, she finds satisfaction in its unpredictability, relishing interactions with residents and families. With a focus on enhancing the administration function, she strives to provide robust support for both residents and staff.

Sue

Sue James

Job Title: Receptionist

Having joined Downham Grange as a receptionist/home administrator four months ago, she finds joy building connections with residents, their families, and fellow staff members. Before her role at Kingsley, she took time off to assist her father in caring for her mother, who now resides in a care home due to Alzheimer's.

Wendy

Wendy Greeves

Job Title: Activities Coordinator

Since 2019, she's been part of Downham Grange, starting as a support worker before transitioning to the activities team.


She values understanding residents' needs and tailoring activities accordingly. Enjoying interactions with residents and hearing their stories, she finds fulfilment in her role.

Frequently Asked Questions about Downham Grange

What types of Care is Downham Grange registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Downham Grange have?

There are 62 Single Rooms.

What are the Facilities & Services at Downham Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Downham Grange to the centre of Downham Market?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Downham Grange to verify any information. View our terms and conditions. Downham Grange has an Enhanced Service - more info.