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Downham Grange Nursing Home

Clackclose Road, Downham Market, Norfolk PE38 9PA
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My mum was very well cared for at Downham Grange. All the staff were brilliantSue G(Daughter of Resident/Service User)
Downham Grange Nursing Home, Downham Market
From the reception to the nursing staff, all are extremely friendly and efficient.Kenneth W(Husband of Resident/Service User)
Downham Grange Nursing Home, Downham Market
thoughtfulness was very clear, and the management are excellent and welcomingV S(Wife of Resident/Service User)
Downham Grange Nursing Home, Downham Market

Downham Grange provides accommodation in a peaceful environment for those in need of residential, nursing and dementia care. The home has been designed and built to a high standard with its residents' needs in mind.

The home offers extra wide corridors, six spacious and comfortable lounge/dining rooms and family-sized group living areas.

The en-suite bedrooms at the home contribute to its commitment to improving and maintaining high levels of residential, dementia and nursing care provided for Downham Grange residents.

Care Provided by Downham Grange Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,150 - £1,643£1,150 - £1,643
Residential Dementia Care£1,150 - £1,643£1,150 - £1,643
Nursing Care£1,150 - £1,643£1,150 - £1,643
Nursing Dementia Care£1,150 - £1,643£1,150 - £1,643

Contact Downham Grange Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kelly Bermingham (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 54+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Downham Grange Nursing Home Reviews (88)

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9.5

Downham Grange Nursing Home has a Review Score of 9.5 (9.537) out of 10, based on 28 reviews in the last 2 years. Over all time Downham Grange Nursing Home has 88 reviews.

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Showing 88 reviews matching selected criteria
Review from Lesley W (Wife of Resident) published on 22 May 2018 Submitted via Postal Card
Overall Experience

My husband settled very easily into Downham Grange, due largely to the caring staff, but also the pleasant surrounding sand calm atmosphere.e other residents I have got to know are happy in the home. I always feel welcomed and enjoy my visits. There is a nice range of activities, particularly for the more mentally able, but I would like to see a more pro-active and inclusive approach in the dementia unit. Staff work hard in the time they have and I know there are several initiatives underway to make this area more stimulating for residents.

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Review from W P (Son-in-law of Resident) published on 5 October 2017 Submitted via Postal Card
Overall Experience

I have no idea of any activities given if any. Mum cannot remember what happened 5 minutes ago so I cannot comment on that.

The nursing staff are excellent and full on with her needs.

My only complaint would be a loss of clothing items. Although most were named such as underwear, support stockings and dressing gown for sure, very often other people's clothes were placed Mum's wardrobe.

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Review from Lorraine (Daughter of Resident) published on 30 March 2017 Submitted via Website
Overall Experience

I can only comment on my own experiences, which have been very positive. My mother has been at Downham Grange for nearly 2 years. I cannot praise the staff that look after mum enough. They are kind, caring, warm and friendly. She has quite complex needs and they have been brilliant in making her time there less stressful. I have always been kept informed about mums care and they have been extremely supportive. There have been periods of managerial change (something all care homes I think experience) but I never found that affected the care given to mum. The Nurses and care - support staff do a brilliant job.

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Review from N S (Granddaughter of Resident) published on 21 December 2016 Submitted via Postal Card
Overall Experience
Grandad was cared for very well in the time he spent at the Grange. Staff were excellent and really caring.
The standard of food varied and felt it could be improved.
One minor point which could benefit your attention is to consider the fabric/material of armchairs as people with incontinence caused the seating to smell.

But overall highly praised for the care levels of the staff, all fantastic.

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Review from Diana V (Daughter-in-law of Resident) published on 1 November 2016 Submitted via Website
Overall Experience

Excellent information given at first contact and subsequent visit. Highly supportive towards family and resident. Surroundings peaceful and welcoming. All visitors have highly commended to me following visits. I did have concerns having read the recent CQC inspection report but can report that there have been no issues regarding this. They have swiftly recovered. My Mother-in-law constantly praises the staff for their care and support. She is comfortable, clean and safe and the pain has gone from her face. The recent experience of hospitalisation and transition to nursing home has been a frightening one but having found a place here, there has been a HUGE weight lifted.

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Review from Dorothy S (Niece of Resident) published on 17 May 2016 Submitted via Postal Card
Overall Experience

The majority of staff are friendly, helpful, kind and caring, although at times there doesn't seem to be enough of them on duty. Bed linen and rooms are kept clean. Rooms are a good size for residents bits and bobs. Midday meals are varied and look appetising and at least the residents are being offered something different from sandwiches or soup every tea time. There is always a jug of squash in the room and tea or coffee offered regularly. My main concern is with personal hygiene as my uncle doesn't always smell very clean, I am aware that if he refuses to be washed and showered the staff cannot make him and that if they are very busy or short handed they cannot always return to see him later in the day. As things stand I am quite happy that my uncle is kept warm, safe and fed in Downham Grange. It's a hundred times better than the last care home he was in.

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Review from Judith L (Friend of Resident) published on 13 May 2016 Submitted via Postal Card
Overall Experience

I visit this lady weekly, front office staff are charming, carers are very pleasant and appear kind. While I am there lunch arrives, fish needs to be cut up and it doesn't always happen. The room is pleasant and clean. The stairs to the top floor are not always tidy. There are times when I visit the lady and she is not always dressed by 11:15.

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Review from E P (Resident / Service User) published on 26 April 2016 Submitted via Postal Card
Overall Experience

The care and food I am given is excellent. The staff are very friendly.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 April 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (2)

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Awards / Recognitions (10)

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Meet the Team (5)

Kelly Bermingham
Kelly BerminghamJob Title:Home Manager

I am truly excited to join the Downham Grange team. I have a proven track record of fostering positive environments where both residents and staff thrive. My approach combines attentive management with a personal touch; I aim to create a home that truly feels like family. I am passionate about maintaining high standards of care, promoting dignity and independence, and building strong relationships with families and the wider community.

My leadership style is collaborative and inclusive, empowering the team to deliver exceptional care while continuously improving the quality of life for those we support. When I am not at work, I enjoy spending time with my family and friends and listening to music

Rebecca Rothwell-Tullis
Rebecca Rothwell-TullisJob Title:Deputy Manager

I have worked in care for over 20 years and qualified as a nurse six years ago. During my career, I’ve gained extensive experience supporting adults with a wide range of health needs, helping them with daily living while promoting independence, dignity, and wellbeing. Downham Grange is a wonderful place to work because we have a fantastic, highly skilled team who are passionate about providing holistic, person-centred support to every resident. When I’m not at work, I enjoy travelling to different countries and love living in Norfolk, exploring the beautiful countryside.

Siobhan Jib
Siobhan JibJob Title:Hospitality Manager

I have worked in care for over 15 years on the hospitality side of things, which I absolutely love! I like to be hands-on, helping in all non-clinical departments. In my last role, I was involved in commissioning a new home, developing maintenance, kitchen, housekeeping, laundry and activities. I am now looking forward to my role as hospitality manager at Downham Grange and all the role brings. I am passionate about care and enjoy chatting with the residents, ensuring they have everything they need and finding out if there is anything else we can do to support them. I live in a very small village in Lincolnshire with my husband and two dogs, which I rescued from Romania about a year ago. They love walks and going to the dog park; they also love the beach.

I spend my spare time renovating my house, and with my children and grandchildren.

Karen Hunt
Karen HuntJob Title:Home Administrator

I’ve got a background in Business Administration and have spent the last 10 years working in a care environment, supporting people and making a difference day to day. Before that, I was a pre-school manager for 20 years, which I absolutely loved. Outside of work, I’m a big football fan and proudly support Sheffield United. I also enjoy getting out for walks and spending time in nature, and I’m a member of the Royal Society for the Protection of Birds.

Sue James
Sue JamesJob Title:Receptionist

Having joined Downham Grange as a receptionist/home administrator four months ago, she finds joy building connections with residents, their families, and fellow staff members. Before her role at Kingsley, she took time off to assist her father in caring for her mother, who now resides in a care home due to Alzheimer's.

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