Downham Grange Nursing Home

Clackclose Road, Downham Market PE38 9PA
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9.6 85 Reviews
  • Downham Grange Nursing Home, Downham Market
Downham Grange provides accommodation in a peaceful environment for those in need of residential, nursing and dementia care. The home has been designed and built to a high standard with its residents' needs in mind.

The home offers extra wide corridors, six spacious and comfortable lounge/dining rooms and family-sized group living areas.

The en-suite bedrooms at the home contribute to its commitment to improving and maintaining high levels of residential, dementia and nursing care provided for Downham Grange residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • Self-Funded Nursing Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Nursing Dementia Care: from £1350

These prices are only a guideline, please contact Downham Grange Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Adeshola Adejuyigbe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (62)

Downham Grange Nursing Home Reviews (85)

9.6

Downham Grange Nursing Home has a Review Score of 9.6 (9.555) out of 10, based on 32 reviews in the last 2 years.
Over all time Downham Grange Nursing Home has 85 reviews.

Overall Experience
  • 46
  • 30
  • 7
  • 2
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Date Published
  • 85
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Reviewer Connection to Downham Grange Nursing Home
  • 28
  • 13
  • 7
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  • 4
  • 4
  • 4
  • 3
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  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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  • 1
Total of 85, showing 61-80
Review from Angela S (Friend of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very friendly staff, very clean home, the staff always keen to help on the floor and reception, food always good.
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Review from Barry W (Son of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here for three months at this time, I have found the staff to be always smiling and helpful. The house is always clean, and the food looks fantastic. Mum's care is more than most, and it's taken with great care. I cannot recommend this care home enough.
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Review from Mandy M (Friend of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service is given and great facilities.
Staff are really conscientious.
Activities are well planned, and residents look happy, and well looked after.
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Review from Leah T (Friend of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Downham Grange is a lovely care home, and the staff are extremely friendly. They go above and beyond to deliver a first-class service, with plenty of activities on offer for people who stay there.
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Review from Lucy P (Granddaughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has recently become a resident. Staff are very friendly and welcoming. Knowing that around the clock care is available for now is so reassuring for the family. Management and staff are always happy to have a chat about any issues, worries or concerns we may have.
Plenty of activities for residents
to get involved in.
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Review from D W (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad is well cared for and happy most of the time which is good as his behaviour is challenging. Staff are friendly and this helps.
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Review from M D (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the people working in the home are very friendly and helpful.
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Review from J G (Daughter of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given by all the staff here is excellent.
I can highly recommend it and will do.
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Review from Eugene G (Son of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff to be extremely helpful and considerate. As with most homes of this rating, the pressure upon them can be great at peak times and I can only appreciate the work they do. I think that there could be more attention placed upon furniture and provision of.
Reply from Eugene Nyamande, Manager at Downham Grange Nursing Home

Thank you for completing the review. I have taken note of your comments and will action this as part of our improvement plan for the home

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Review from A D (Friend of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first time I visited Downham Grange was to arrange for a friend of mine to come in for rehab. The manager was very professional and showed me around the building. I was very impressed, the staff are very pleasant and the quality of care given to the residents is outstanding. My friend has enjoyed
her stay at the Downham Grange and we both would highly recommend to family and friends.
Reply from Eugene Nyamande, Manager at Downham Grange Nursing Home

Thank you for completing the review and pleased that you were happy with show round and help given to you.

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Review from T C (Private Carer of Resident) published on 12 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff work extra hard but at times they are really pushed to their limits! Short staffed is usual. They are all kind and caring and only want the best for the residents but at times this is not attainable as trying to do so many jobs at once. The home is clean and the lady on reception is lovely,
friendly and welcoming.
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Review from Jacqui N (Stepdaughter of Resident) published on 22 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My stepfather was in The Grange for 3 weeks to give my mother a break. He was very well looked after. The home was very well set out, he was able to go to the lounge with help. My mother was very pleased with the friendly staff and that they were helpful but she felt there needed to more sometimes.
The new manager was very professional and very friendly, she seemed to really care and would come and see the residents daily, often having a sing with them. As a family, she was very helpful to all of us when trying to sort out what we had to do, paperwork wise. All the staff, from the front desk to the carers were nice and seemed to care. I would recommend this as a lovely place to spend your last few years, my mother would have liked to have moved in as well to be looked after.
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Review from Carol M (Daughter of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We have generally been happy overall, however, it is our hope that the new manager will tighten things up. It would not take a lot to move our ratings from satisfactory to good and above we look forward to these general improvements happening soon.
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Review from J W (Son of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased with the care my mum receives. There are three small issues:
- Staffing levels are not always good at weekends.
- Rooms are not always clean
- Food, when it gets to her room, is not hot.
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Review from R B (Daughter of Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Downham Grange is a very modern, clean and friendly home.
I have always found the staff in Downham Grange very friendly and always ready to help with any problems my mother has experienced in the years she has been in the care home.
All the rooms are of a very high standard and the residents now have
activities every afternoon, which they enjoy. This has not always been the case in the past under previous managers.
My major criticism of Downham Grange is the constant changing of managers and staff over the years which can be unsettling for residents and their families.
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Review from Carol T (Daughter of Resident) published on 1 June 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
Generally, the facility is clean and pleasant to visit. Only a few familiar staff faces remain since my mum began care here approx 18 months ago. Most care staff are good, try their best, are compassionate and caring, however, there are simply insufficient numbers with respect to the highly dependent
residents. This can result in long waiting times for a buzzer to be answered and care to be delivered. Management response to this has been ‘we have higher numbers of staff than recommended government guidelines’.
Varied and nicely presented ‘home cooked’ food/meals including the availability of snacks but not always staff to assist dependent residents in a timely manner.
A bizarre situation in kitchenette whereby no dishwasher is allowed due to regulations and care staff have to hastily wash up often quite large amounts by hand in lukewarm water and dried using dubious tea towels. Then there is a note on the main door about stopping the spread of norovirus…!
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Review from Dennis G (Husband of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Provision of continence aids and pants was a big problem - constantly being borrowed from other sources. I was told after two months that pads were my responsibility and directed to a chemist to make the purchase. Insufficient staff for daily busy times.
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Review from Lesley W (Wife of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband settled very easily into Downham Grange, due largely to the caring staff, but also the pleasant surrounding sand calm atmosphere.e other residents I have got to know are happy in the home. I always feel welcomed and enjoy my visits. There is a nice range of activities, particularly for the
more mentally able, but I would like to see a more pro-active and inclusive approach in the dementia unit. Staff work hard in the time they have and I know there are several initiatives underway to make this area more stimulating for residents.
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Review from W P (Son-in-law of Resident) published on 5 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have no idea of any activities given if any. Mum cannot remember what happened 5 minutes ago so I cannot comment on that.


The nursing staff are excellent and full on with her needs.


My only complaint would be a loss of clothing items. Although most were named such as underwear, support stockings

and dressing gown for sure, very often other people's clothes were placed Mum's wardrobe.
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Review from Lorraine (Daughter of Resident) published on 30 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only comment on my own experiences, which have been very positive. My mother has been at Downham Grange for nearly 2 years. I cannot praise the staff that look after mum enough. They are kind, caring, warm and friendly. She has quite complex needs and they have been brilliant in making her time
there less stressful. I have always been kept informed about mums care and they have been extremely supportive. There have been periods of managerial change (something all care homes I think experience) but I never found that affected the care given to mum. The Nurses and care - support staff do a brilliant job.
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Current Review Score: 9.6 (9.555)

Overview of Review Score

The Review Score of 9.6 (9.555) out of 10 for Downham Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.555 for Downham Grange Nursing Home is calculated as follows: ( (243 Excellents x 5) + (103 Goods x 4) + (13 Satisfactorys x 3) + (12 Poors x 2) ) ÷ 371 Ratings = 4.555
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Downham Grange Nursing Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Adeshola

Adeshola Adejuyigbe

Job Title: Home Manager

Having previously worked as the Clinical Lead in a large care home where she was responsible for all things clinical, Adeshola started her time with Kingsley in October at Buckingham Lodge where she was Deputy Manager, but with her skills and aptitude, it was soon evident that she would make an excellent Home Manager.

Siobhan

Siobhan Jib

Job Title: Hospitality Manager

I have worked in care for over 15 years on the hospitality side of things, which I absolutely love! I like to be hands-on, helping in all non-clinical departments. In my last role, I was involved in commissioning a new home, developing maintenance, kitchen, housekeeping, laundry and activities. I am now looking forward to my role as hospitality manager at Downham Grange and all the role brings. I am passionate about care and enjoy chatting with the residents, ensuring they have everything they need and finding out if there is anything else we can do to support them. I live in a very small village in Lincolnshire with my husband and two dogs, which I rescued from Romania about a year ago. They love walks and going to the dog park; they also love the beach.


I spend my spare time renovating my house, and with my children and grandchildren.

Sue

Sue James

Job Title: Receptionist

Having joined Downham Grange as a receptionist/home administrator four months ago, she finds joy building connections with residents, their families, and fellow staff members. Before her role at Kingsley, she took time off to assist her father in caring for her mother, who now resides in a care home due to Alzheimer's.

Wendy

Wendy Greeves

Job Title: Activities Coordinator

Since 2019, she's been part of Downham Grange, starting as a support worker before transitioning to the activities team.


She values understanding residents' needs and tailoring activities accordingly. Enjoying interactions with residents and hearing their stories, she finds fulfilment in her role.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Downham Grange Nursing Home to verify any information. View our terms and conditions. Downham Grange Nursing Home has an Enhanced Service - more info.