Downham Grange

Clackclose Road, Downham Market PE38 9PA
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9.5 82 Reviews
  • Downham Grange, Downham Market
Downham Grange provides accommodation in a peaceful environment for those in need of residential, nursing and dementia care. The home has been designed and built to a high standard with its residents' needs in mind.

The home offers extra wide corridors, six spacious and comfortable lounge/dining rooms and family-sized group living areas.

The en-suite bedrooms at the home contribute to its commitment to improving and maintaining high levels of residential, dementia and nursing care provided for Downham Grange residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • Self-Funded Nursing Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Nursing Dementia Care: from £1350

These prices are only a guideline, please contact Downham Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Adeshola Adejuyigbe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (62)

Downham Grange Reviews (82)

Total of 82, showing 41-60
9.5

Downham Grange has a Review Score of 9.5 (9.519) out of 10, based on 29 reviews in the last 2 years. Over all time Downham Grange has 82 reviews.

Overall Experience

  • 42
  • 31
  • 7
  • 2
  • 0

Date Published

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Review from Stephen B (Son of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad seemed very happy and didn't really want to leave because the food was so good. I also had a few meals with him and the meals were very good. The staff were always helpful and eager to go the extra mile for him. The room was ensuite and he could have a shower every day with the staff always on
hand to assist.

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Review from Claire B (Respite Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan came in as an emergency as had a really bad infection, and we didn't have the facilities to care for her and keep her safe. Downham Grange got my nan in that day and have been totally amazing. They have gone above and beyond to help us. Every time I have been in, the staff have all been so welcoming
to me, especially my children. I can't thank everyone enough. They have great activities, which really helped to get nan to interact.

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Review from Tony D (Son of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred to you for end of life care and although his stay was shorter than we thought, the staff made his final days welcoming and comfortable. On the day he passed away, nothing was any trouble, providing drinks and even giving my mother lunch and tea. Everyone was treated with respect
and compassion, fantastic staff.

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Review from L M (Son of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and dad have been at Downham Grange Care Home for the last six months, during which time the home has had to deal with very challenging circumstances with Covid-19. I think the staff have managed incredibly well, offering the love and support my parents need. I have been very impressed with the
quality and presentation of food and drinks on offer. The home is very well maintained and kept to a high modern standard. Cleaning is continuous and given the circumstances within a dementia ward is challenging. The staff really are loving, caring and fantastic. Thank you.

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Review from Janet M (Daughter-in-law of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father-in-law have both been at Downham Grange since September 2021, they have been treated with care and respect. The way the care staff speak to them is wonderful. They both have many complex needs which are met with a high professional level of care in all areas of their health and
welfare. Communication with management and nursing staff is excellent as we are kept informed of all aspects of their care.

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Review from Bob A (Son of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care staff are lovely and provide great care to Dad. That’s the important stuff. However I think it’s important to mention unlike most care homes, Downham Grange does not deduct the NHS nursing allowance but keep it with no deduction to dad's bill. We were quite shocked to discover this. Especially
as this funding was achieved by the family and this website states it should be deducted.

Reply from Valmy Flores, Home Manager at Downham Grange

Thank you Bob for taking the time to review our service.


It’s always lovely to hear people’s appreciation of our support workers and nurses.


With regard to your concerns over the terms of the contract, we accept that our communication with the family was not clear enough and have learned lessons from this for the future.

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Review from D D (Daughter of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Downham Grange for eight months and he seems very happy and settled there. The staff there look after him very well and they keep me informed too. He tells me the food is very good.

Reply from Anna Wojtkowiak, Home Manager at Downham Grange

Thank you for your review. Your Dad is a great person and is a pleasure to look after him. We will do our best to improve our quality as suggested.

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Review from Cheryl P (Daughter of Resident) published on 23 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff seem very cheerful and try to make my mum comfortable and happy. They anticipate her needs and do their best to keep her in good health.

Reply from Anna Wojtkowiak, Home Manager at Downham Grange

Thank you for your lovely and warm words. We look after your Mum with pleasure. I am hoping to see you soon. Please stay safe.

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Review from J P (Wife of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to all the staff for making my husband settle so well in your home. He wants to continue with his care when respite finishes.

Reply from Anna Wojtkowiak, Home Manager at Downham Grange

Thank you so much for your feedback. All of us are doing our best to keep our family, such as residents, happy due to not having you near them. Stay safe and keep well in this difficult time.

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Review from Julie B (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My lovely mum has been at Downham Grange for a few years now and she is cared for very well. Unfortunately, at this awful time with Covid and not being able to visit, I take comfort in the fact that the staff are so kind and really care for Mum. I call any time and am reassured by the kind staff, who
do the things I am unable to do at this time. Relinquishing care is so hard, but I am grateful to Downham Grange for taking care of my wonderful mum. Hopefully, I will be able to see and cuddle her soon. Thank you.

Reply from Anna Wojtkowiak, Home Manager at Downham Grange

I would like to thank you for your warm words. You know that we love your mum and we could not see a happy life without her. As you already experienced, you can call us at any time. I hope that New Year will bring us the Covid vaccination and freedom for our residents to be able to travel and enjoy time outside.

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Review from Helen N (Daughter of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred to Downham Grange after having a stroke. Dad has settled very well due to the kindness, understanding and empathy of every staff member. The standard of nursing care has been very good, keeping me informed as much as possible. Visiting has been a huge challenge for the staff,
residents and relatives. The manager has done everything she can to keep our loved ones safe. In the summer months, it was just wonderful to sit in the garden with my dad with appropriate PPE. Unfortunately, it's not possible to visit at the moment, but I've been able to have WhatsApp chats with dad. The nurses have also sent me photos of dad enjoying activities. Dad is often very confused but always tells me he enjoys the food.

Reply from Anna Wojtkowiak, Home Manager at Downham Grange

Thank you for your warm and kind words. It is a pleasure to look after your Dad as we are having a lovely time with him. I hope soon you will be able to come for a visit.

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Review from Mark P (Son of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Downham Grange in March 2020 suffering from dementia and several other medical problems. At 94 years old this was the first time she had not lived independently.
During a stay of 5 months before she passed away, our family were so impressed by the care and professionalism
of the nursing staff and care workers in the dementia unit, who helped my mother settle in and feel secure and trusting. They had a real understanding of dementia issues and always treated her with affection and dignity. Liaison with the family through video calls and WhatsApp helped us stay in contact with our mother during the shutdown of visiting.
My mother was given the very best care and all the staff were fantastic. We would certainly recommend Downham Grange to others.

Reply from Anna Wojtkowiak, Home Manager at Downham Grange

Dear Mark, thank you for your review. It was a pleasure to look after your mum. She was an amazing strong woman. I hope you are staying safe and well.

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Review from D D (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring. Dad is being looked after really well. He seems happy here.

Reply from Anna Wojtkowiak, Home Manager at Downham Grange

Thank you for the kindest words. We always try our best to meet residents' needs, individually working closely with all of you.

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Review from S H (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the start, my mum has been treated with great care and respect. Staff are very genuine and express appropriate emotions and actions when handling Mum. They are so hard-working, and even when busy with other people, always make time to listen and carry out requests when time permits. There is always
an atmosphere of quiet contentment and feeling safe, which confirms that Mum is in the very best place - safe and sound. Thank you.

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Review from D E (Niece of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We think you could do with more staff, my uncle is often forgotten about because he mostly looks after himself. The staff that are here are mostly very nice. He didn't have a cup of tea until 10 am this morning after he asked for his breakfast.

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Review from J H (Daughter of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for two years. The staff have been good, and communication via her key worker/nurse has been excellent. I would like more activities but appreciate that it is difficult for a number of reasons.

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Review from Linda B (Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been very helpful and kind, the rooms are comfy and cosy, the home is very clean and spacious.

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Review from Angela S (Friend of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff, very clean home, the staff always keen to help on the floor and reception, food always good.

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Review from Barry W (Son of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for three months at this time, I have found the staff to be always smiling and helpful. The house is always clean, and the food looks fantastic. Mum's care is more than most, and it's taken with great care. I cannot recommend this care home enough.

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Review from Mandy M (Friend of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service is given and great facilities.
Staff are really conscientious.
Activities are well planned, and residents look happy, and well looked after.

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Current Review Score: 9.5 (9.519)

Overview of Review Score

The Review Score of 9.5 (9.519) out of 10 for Downham Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.519 for Downham Grange is calculated as follows: ( (212 Excellents x 5) + (97 Goods x 4) + (14 Satisfactorys x 3) + (12 Poors x 2) ) ÷ 335 Ratings = 4.519

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Downham Grange is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (9)

Meet the Team (5)

Adeshola

Adeshola Adejuyigbe

Job Title: Home Manager

Having previously worked as the Clinical Lead in a large care home where she was responsible for all things clinical, Adeshola started her time with Kingsley in October at Buckingham Lodge where she was Deputy Manager, but with her skills and aptitude, it was soon evident that she would make an excellent Home Manager.

Lois

Lois Derkin

Job Title: Deputy Manager

With experience in learning disability and mental health services, she transitioned to working with the elderly at Downham Grange in March 2023. Enjoying the camaraderie of the team and the sense of progress for the residents, she finds fulfilment in her work. Outside of work, she indulges in morning swims, walks with her dogs, and the pleasure of a good book.

Jenny

Jenny Barnes

Job Title: Administrator

As the Business Administrator at Downham Grange since June 2023, she brings years of experience as an Admin Manager in Children’s Social Care. Embracing the diversity of her role, she finds satisfaction in its unpredictability, relishing interactions with residents and families. With a focus on enhancing the administration function, she strives to provide robust support for both residents and staff.

Sue

Sue James

Job Title: Receptionist

Having joined Downham Grange as a receptionist/home administrator four months ago, she finds joy building connections with residents, their families, and fellow staff members. Before her role at Kingsley, she took time off to assist her father in caring for her mother, who now resides in a care home due to Alzheimer's.

Wendy

Wendy Greeves

Job Title: Activities Coordinator

Since 2019, she's been part of Downham Grange, starting as a support worker before transitioning to the activities team.


She values understanding residents' needs and tailoring activities accordingly. Enjoying interactions with residents and hearing their stories, she finds fulfilment in her role.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Downham Grange to verify any information. View our terms and conditions. Downham Grange has an Enhanced Service - more info.