Downham Grange

Clackclose Road, Downham Market PE38 9PA
Submit a Review
9.5 77 Reviews
  • Downham Grange, Downham Market
Downham Grange provides accommodation in a peaceful environment for those in need of residential, nursing and dementia care. The home has been designed and built to a high standard with its residents' needs in mind.

The home offers extra wide corridors, six spacious and comfortable lounge/dining rooms and family-sized group living areas.

The en-suite bedrooms at the home contribute to its commitment to improving and maintaining high levels of residential, dementia and nursing care provided for Downham Grange residents.

Show Downham Grange on the Map

Care Provided by Downham Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Head/Brain Injury
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Adeshola Adejuyigbe (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Downham Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,350
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Nursing Dementia Care from £1,350
  • (these prices are only a guideline, please contact Downham Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Downham Grange Reviews (77)

Total of 77, showing 41-60
9.5

Downham Grange has a Review Score of 9.5 (9.485) out of 10, based on 25 reviews in the last 2 years. Over all time Downham Grange has 77 reviews.

Overall Experience

  • 38
  • 30
  • 7
  • 2
  • 0

Date Published

77
14
17
25
52

Review from Bob A (Son of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care staff are lovely and provide great care to Dad. That’s the important stuff. However I think it’s important to mention unlike most care homes, Downham Grange does not deduct the NHS nursing allowance but keep it with no deduction to dad's bill. We were quite shocked to discover this. Especially
as this funding was achieved by the family and this website states it should be deducted.

Reply from Valmy Flores, Home Manager at Downham Grange

Thank you Bob for taking the time to review our service.


It’s always lovely to hear people’s appreciation of our support workers and nurses.


With regard to your concerns over the terms of the contract, we accept that our communication with the family was not clear enough and have learned lessons from this for the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D D (Daughter of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Downham Grange for eight months and he seems very happy and settled there. The staff there look after him very well and they keep me informed too. He tells me the food is very good.

Reply from Anna Wojtkowiak, Home Manager at Downham Grange

Thank you for your review. Your Dad is a great person and is a pleasure to look after him. We will do our best to improve our quality as suggested.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cheryl P (Daughter of Resident) published on 23 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff seem very cheerful and try to make my mum comfortable and happy. They anticipate her needs and do their best to keep her in good health.

Reply from Anna Wojtkowiak, Home Manager at Downham Grange

Thank you for your lovely and warm words. We look after your Mum with pleasure. I am hoping to see you soon. Please stay safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Wife of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to all the staff for making my husband settle so well in your home. He wants to continue with his care when respite finishes.

Reply from Anna Wojtkowiak, Home Manager at Downham Grange

Thank you so much for your feedback. All of us are doing our best to keep our family, such as residents, happy due to not having you near them. Stay safe and keep well in this difficult time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie B (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My lovely mum has been at Downham Grange for a few years now and she is cared for very well. Unfortunately, at this awful time with Covid and not being able to visit, I take comfort in the fact that the staff are so kind and really care for Mum. I call any time and am reassured by the kind staff, who
do the things I am unable to do at this time. Relinquishing care is so hard, but I am grateful to Downham Grange for taking care of my wonderful mum. Hopefully, I will be able to see and cuddle her soon. Thank you.

Reply from Anna Wojtkowiak, Home Manager at Downham Grange

I would like to thank you for your warm words. You know that we love your mum and we could not see a happy life without her. As you already experienced, you can call us at any time. I hope that New Year will bring us the Covid vaccination and freedom for our residents to be able to travel and enjoy time outside.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen N (Daughter of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred to Downham Grange after having a stroke. Dad has settled very well due to the kindness, understanding and empathy of every staff member. The standard of nursing care has been very good, keeping me informed as much as possible. Visiting has been a huge challenge for the staff,
residents and relatives. The manager has done everything she can to keep our loved ones safe. In the summer months, it was just wonderful to sit in the garden with my dad with appropriate PPE. Unfortunately, it's not possible to visit at the moment, but I've been able to have WhatsApp chats with dad. The nurses have also sent me photos of dad enjoying activities. Dad is often very confused but always tells me he enjoys the food.

Reply from Anna Wojtkowiak, Home Manager at Downham Grange

Thank you for your warm and kind words. It is a pleasure to look after your Dad as we are having a lovely time with him. I hope soon you will be able to come for a visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark P (Son of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Downham Grange in March 2020 suffering from dementia and several other medical problems. At 94 years old this was the first time she had not lived independently.
During a stay of 5 months before she passed away, our family were so impressed by the care and professionalism
of the nursing staff and care workers in the dementia unit, who helped my mother settle in and feel secure and trusting. They had a real understanding of dementia issues and always treated her with affection and dignity. Liaison with the family through video calls and WhatsApp helped us stay in contact with our mother during the shutdown of visiting.
My mother was given the very best care and all the staff were fantastic. We would certainly recommend Downham Grange to others.

Reply from Anna Wojtkowiak, Home Manager at Downham Grange

Dear Mark, thank you for your review. It was a pleasure to look after your mum. She was an amazing strong woman. I hope you are staying safe and well.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D D (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring. Dad is being looked after really well. He seems happy here.

Reply from Anna Wojtkowiak, Home Manager at Downham Grange

Thank you for the kindest words. We always try our best to meet residents' needs, individually working closely with all of you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the start, my mum has been treated with great care and respect. Staff are very genuine and express appropriate emotions and actions when handling Mum. They are so hard-working, and even when busy with other people, always make time to listen and carry out requests when time permits. There is always
an atmosphere of quiet contentment and feeling safe, which confirms that Mum is in the very best place - safe and sound. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D E (Niece of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We think you could do with more staff, my uncle is often forgotten about because he mostly looks after himself. The staff that are here are mostly very nice. He didn't have a cup of tea until 10 am this morning after he asked for his breakfast.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for two years. The staff have been good, and communication via her key worker/nurse has been excellent. I would like more activities but appreciate that it is difficult for a number of reasons.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda B (Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been very helpful and kind, the rooms are comfy and cosy, the home is very clean and spacious.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela S (Friend of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff, very clean home, the staff always keen to help on the floor and reception, food always good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry W (Son of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for three months at this time, I have found the staff to be always smiling and helpful. The house is always clean, and the food looks fantastic. Mum's care is more than most, and it's taken with great care. I cannot recommend this care home enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy M (Friend of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service is given and great facilities.
Staff are really conscientious.
Activities are well planned, and residents look happy, and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leah T (Friend of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Downham Grange is a lovely care home, and the staff are extremely friendly. They go above and beyond to deliver a first-class service, with plenty of activities on offer for people who stay there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lucy P (Granddaughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently become a resident. Staff are very friendly and welcoming. Knowing that around the clock care is available for now is so reassuring for the family. Management and staff are always happy to have a chat about any issues, worries or concerns we may have.
Plenty of activities for residents
to get involved in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is well cared for and happy most of the time which is good as his behaviour is challenging. Staff are friendly and this helps.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the people working in the home are very friendly and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given by all the staff here is excellent.
I can highly recommend it and will do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for Downham Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.485 for Downham Grange is calculated as follows: ( (178 Excellents x 5) + (88 Goods x 4) + (13 Satisfactorys x 3) + (12 Poors x 2) ) ÷ 291 Ratings = 4.485

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Downham Grange is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Oct 2023

Overall
Inadequate

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Adeshola

Adeshola Adejuyigbe

Job Title: Home Manager

Having previously worked as the Clinical Lead in a large care home where she was responsible for all things clinical, Adeshola started her time with Kingsley in October at Buckingham Lodge where she was Deputy Manager, but with her skills and aptitude, it was soon evident that she would make an excellent Home Manager.


Lois

Lois Derkin

Job Title: Deputy Manager

With experience in learning disability and mental health services, she transitioned to working with the elderly at Downham Grange in March 2023. Enjoying the camaraderie of the team and the sense of progress for the residents, she finds fulfilment in her work. Outside of work, she indulges in morning swims, walks with her dogs, and the pleasure of a good book.


Jenny

Jenny Barnes

Job Title: Administrator

As the Business Administrator at Downham Grange since June 2023, she brings years of experience as an Admin Manager in Children’s Social Care. Embracing the diversity of her role, she finds satisfaction in its unpredictability, relishing interactions with residents and families. With a focus on enhancing the administration function, she strives to provide robust support for both residents and staff.


Sue

Sue James

Job Title: Receptionist

Having joined Downham Grange as a receptionist/home administrator four months ago, she finds joy building connections with residents, their families, and fellow staff members. Before her role at Kingsley, she took time off to assist her father in caring for her mother, who now resides in a care home due to Alzheimer's.


Wendy

Wendy Greeves

Job Title: Activities Coordinator

Since 2019, she's been part of Downham Grange, starting as a support worker before transitioning to the activities team.


She values understanding residents' needs and tailoring activities accordingly. Enjoying interactions with residents and hearing their stories, she finds fulfilment in her role.