Downham Grange Nursing Home

Clackclose Road, Downham Market PE38 9PA
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9.6 85 Reviews
  • Downham Grange Nursing Home, Downham Market
Downham Grange provides accommodation in a peaceful environment for those in need of residential, nursing and dementia care. The home has been designed and built to a high standard with its residents' needs in mind.

The home offers extra wide corridors, six spacious and comfortable lounge/dining rooms and family-sized group living areas.

The en-suite bedrooms at the home contribute to its commitment to improving and maintaining high levels of residential, dementia and nursing care provided for Downham Grange residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • Self-Funded Nursing Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Nursing Dementia Care: from £1350

These prices are only a guideline, please contact Downham Grange Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Adeshola Adejuyigbe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (62)

Downham Grange Nursing Home Reviews (85)

9.6

Downham Grange Nursing Home has a Review Score of 9.6 (9.555) out of 10, based on 32 reviews in the last 2 years.
Over all time Downham Grange Nursing Home has 85 reviews.

Overall Experience
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Date Published
  • 85
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Reviewer Connection to Downham Grange Nursing Home
  • 28
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Total of 85, showing 41-60
Review from Lynne H (Daughter of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is very happy at Downham Grange. The room he has is very nice. He is able to move about freely using his frame and can go and get himself drinks whenever he likes. The food is mainly more than sufficient, sometimes too spicy for him, but he is always allowed to select something else that is
not on the day's menu if he wants to. The staff are really friendly and he gets on well with all of them and they seem to really love him. They do provide various entertainments but this doesn't interest him much, he has TV available in his room and the library volunteer service brings him books every month. They did have a bookcase in the home at one time which disappeared which did disappoint him as he loves to read so I supplement his reading supply when required. They also have a voice-controlled speaker and he is able to go up to the dining room and use it to listen to his favourite music. One downside is the shower in the en suite which if he uses it floods the room so he strip washes daily instead.
Reply from Valmy Flores, Home Manager at Downham Grange Nursing Home

Thank you for completing this review. We will address the concerns that you have raised. The maintenance team will assess the issue with the shower and try to resolve the issue. We will replace the bookcase as soon as possible. I am pleased that you are overall pleased with the quality of the care provided by Downham Grange. If you have any other concerns please make me aware so these can be addressed.

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Review from Mark L (Son of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother has been generally well looked after and has a modern room with an ensuite. It also has a nice view of a grass park next to the care home. Sometimes it is difficult to contact her over the phone because of busy phone lines or lack of staff but I do get through eventually. She likes to get
out in the fresh air of the garden (weather permitting) but that doesn't appear to actually happen very often. Similarly, activities outside the care home (trips to the town centre, cafe, shops, supermarket etc.) don't occur on a regular basis despite being requested. There are three activity co-ordinator staff and they don't appear to communicate well to ensure that mother gets out regularly and they monitor between them how regularly. I would like to also see more direct involvement with her GP in Downham. She needs to reduce her cholesterol levels and this appears to have been overlooked to some extent. Therefore, overall satisfactory but areas for improvement.
Reply from Valmy Flores, Home Manager at Downham Grange Nursing Home

We are concerned that you feel our care does not reach your expectations. Your mother is given one-to-one support daily by care staff and does engage in activities within the home. She is able to access the local community when she wishes although she has been known to refuse this when asked. The activity team meet weekly with the hospitality manager so that there is adequate opportunity for communication between the team.
The home was not given any specific information around cholesterol levels but have contacted the GP for clarification and they have advised that there were no actions to be taken following a blood test result in August. We will ensure that she continues to have a well-balanced, healthy diet and that we are liaising with the GP on a regular basis as per our normal procedures.

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Review from Miriam S (Daughter of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arriving at Downham Grange to take my mother out for a few hours, she was all ready and waiting in the lounge with a carer, I was concerned my mother may not be very comfy with her legs resting on the footplate of the wheelchair so the carer found a pillow and didn't hesitate to help me make my mother's
legs comfier. She also came to my mother's room and helped remove unwanted nighties. I found her to be extremely caring and helpful. A lovely carer.
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Review from Stephen B (Son of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad seemed very happy and didn't really want to leave because the food was so good. I also had a few meals with him and the meals were very good. The staff were always helpful and eager to go the extra mile for him. The room was ensuite and he could have a shower every day with the staff always on
hand to assist.
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Review from Claire B (Respite Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan came in as an emergency as had a really bad infection, and we didn't have the facilities to care for her and keep her safe. Downham Grange got my nan in that day and have been totally amazing. They have gone above and beyond to help us. Every time I have been in, the staff have all been so welcoming
to me, especially my children. I can't thank everyone enough. They have great activities, which really helped to get nan to interact.
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Review from Tony D (Son of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was transferred to you for end of life care and although his stay was shorter than we thought, the staff made his final days welcoming and comfortable. On the day he passed away, nothing was any trouble, providing drinks and even giving my mother lunch and tea. Everyone was treated with respect
and compassion, fantastic staff.
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Review from L M (Son of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and dad have been at Downham Grange Care Home for the last six months, during which time the home has had to deal with very challenging circumstances with Covid-19. I think the staff have managed incredibly well, offering the love and support my parents need. I have been very impressed with the
quality and presentation of food and drinks on offer. The home is very well maintained and kept to a high modern standard. Cleaning is continuous and given the circumstances within a dementia ward is challenging. The staff really are loving, caring and fantastic. Thank you.
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Review from Janet M (Daughter-in-law of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and father-in-law have both been at Downham Grange since September 2021, they have been treated with care and respect. The way the care staff speak to them is wonderful. They both have many complex needs which are met with a high professional level of care in all areas of their health and
welfare. Communication with management and nursing staff is excellent as we are kept informed of all aspects of their care.
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Review from Bob A (Son of Resident) published on 5 October 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
The care staff are lovely and provide great care to Dad. That’s the important stuff. However I think it’s important to mention unlike most care homes, Downham Grange does not deduct the NHS nursing allowance but keep it with no deduction to dad's bill. We were quite shocked to discover this. Especially
as this funding was achieved by the family and this website states it should be deducted.
Reply from Valmy Flores, Home Manager at Downham Grange Nursing Home

Thank you Bob for taking the time to review our service.


It’s always lovely to hear people’s appreciation of our support workers and nurses.


With regard to your concerns over the terms of the contract, we accept that our communication with the family was not clear enough and have learned lessons from this for the future.

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Review from D D (Daughter of Resident) published on 1 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Downham Grange for eight months and he seems very happy and settled there. The staff there look after him very well and they keep me informed too. He tells me the food is very good.
Reply from Anna Wojtkowiak, Home Manager at Downham Grange Nursing Home

Thank you for your review. Your Dad is a great person and is a pleasure to look after him. We will do our best to improve our quality as suggested.

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Review from Cheryl P (Daughter of Resident) published on 23 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff seem very cheerful and try to make my mum comfortable and happy. They anticipate her needs and do their best to keep her in good health.
Reply from Anna Wojtkowiak, Home Manager at Downham Grange Nursing Home

Thank you for your lovely and warm words. We look after your Mum with pleasure. I am hoping to see you soon. Please stay safe.

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Review from J P (Wife of Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very grateful to all the staff for making my husband settle so well in your home. He wants to continue with his care when respite finishes.
Reply from Anna Wojtkowiak, Home Manager at Downham Grange Nursing Home

Thank you so much for your feedback. All of us are doing our best to keep our family, such as residents, happy due to not having you near them. Stay safe and keep well in this difficult time.

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Review from Julie B (Daughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My lovely mum has been at Downham Grange for a few years now and she is cared for very well. Unfortunately, at this awful time with Covid and not being able to visit, I take comfort in the fact that the staff are so kind and really care for Mum. I call any time and am reassured by the kind staff, who
do the things I am unable to do at this time. Relinquishing care is so hard, but I am grateful to Downham Grange for taking care of my wonderful mum. Hopefully, I will be able to see and cuddle her soon. Thank you.
Reply from Anna Wojtkowiak, Home Manager at Downham Grange Nursing Home

I would like to thank you for your warm words. You know that we love your mum and we could not see a happy life without her. As you already experienced, you can call us at any time. I hope that New Year will bring us the Covid vaccination and freedom for our residents to be able to travel and enjoy time outside.

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Review from Helen N (Daughter of Resident) published on 29 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was transferred to Downham Grange after having a stroke. Dad has settled very well due to the kindness, understanding and empathy of every staff member. The standard of nursing care has been very good, keeping me informed as much as possible. Visiting has been a huge challenge for the staff,
residents and relatives. The manager has done everything she can to keep our loved ones safe. In the summer months, it was just wonderful to sit in the garden with my dad with appropriate PPE. Unfortunately, it's not possible to visit at the moment, but I've been able to have WhatsApp chats with dad. The nurses have also sent me photos of dad enjoying activities. Dad is often very confused but always tells me he enjoys the food.
Reply from Anna Wojtkowiak, Home Manager at Downham Grange Nursing Home

Thank you for your warm and kind words. It is a pleasure to look after your Dad as we are having a lovely time with him. I hope soon you will be able to come for a visit.

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Review from Mark P (Son of Resident) published on 4 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to Downham Grange in March 2020 suffering from dementia and several other medical problems. At 94 years old this was the first time she had not lived independently.
During a stay of 5 months before she passed away, our family were so impressed by the care and professionalism
of the nursing staff and care workers in the dementia unit, who helped my mother settle in and feel secure and trusting. They had a real understanding of dementia issues and always treated her with affection and dignity. Liaison with the family through video calls and WhatsApp helped us stay in contact with our mother during the shutdown of visiting.
My mother was given the very best care and all the staff were fantastic. We would certainly recommend Downham Grange to others.
Reply from Anna Wojtkowiak, Home Manager at Downham Grange Nursing Home

Dear Mark, thank you for your review. It was a pleasure to look after your mum. She was an amazing strong woman. I hope you are staying safe and well.

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Review from D D (Daughter of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and caring. Dad is being looked after really well. He seems happy here.
Reply from Anna Wojtkowiak, Home Manager at Downham Grange Nursing Home

Thank you for the kindest words. We always try our best to meet residents' needs, individually working closely with all of you.

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Review from S H (Daughter of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the start, my mum has been treated with great care and respect. Staff are very genuine and express appropriate emotions and actions when handling Mum. They are so hard-working, and even when busy with other people, always make time to listen and carry out requests when time permits. There is always
an atmosphere of quiet contentment and feeling safe, which confirms that Mum is in the very best place - safe and sound. Thank you.
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Review from D E (Niece of Resident) published on 6 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We think you could do with more staff, my uncle is often forgotten about because he mostly looks after himself. The staff that are here are mostly very nice. He didn't have a cup of tea until 10 am this morning after he asked for his breakfast.
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Review from J H (Daughter of Resident) published on 6 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident for two years. The staff have been good, and communication via her key worker/nurse has been excellent. I would like more activities but appreciate that it is difficult for a number of reasons.
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Review from Linda B (Resident) published on 28 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff have been very helpful and kind, the rooms are comfy and cosy, the home is very clean and spacious.
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Current Review Score: 9.6 (9.555)

Overview of Review Score

The Review Score of 9.6 (9.555) out of 10 for Downham Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.555 for Downham Grange Nursing Home is calculated as follows: ( (243 Excellents x 5) + (103 Goods x 4) + (13 Satisfactorys x 3) + (12 Poors x 2) ) ÷ 371 Ratings = 4.555
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Downham Grange Nursing Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Adeshola

Adeshola Adejuyigbe

Job Title: Home Manager

Having previously worked as the Clinical Lead in a large care home where she was responsible for all things clinical, Adeshola started her time with Kingsley in October at Buckingham Lodge where she was Deputy Manager, but with her skills and aptitude, it was soon evident that she would make an excellent Home Manager.

Siobhan

Siobhan Jib

Job Title: Hospitality Manager

I have worked in care for over 15 years on the hospitality side of things, which I absolutely love! I like to be hands-on, helping in all non-clinical departments. In my last role, I was involved in commissioning a new home, developing maintenance, kitchen, housekeeping, laundry and activities. I am now looking forward to my role as hospitality manager at Downham Grange and all the role brings. I am passionate about care and enjoy chatting with the residents, ensuring they have everything they need and finding out if there is anything else we can do to support them. I live in a very small village in Lincolnshire with my husband and two dogs, which I rescued from Romania about a year ago. They love walks and going to the dog park; they also love the beach.


I spend my spare time renovating my house, and with my children and grandchildren.

Sue

Sue James

Job Title: Receptionist

Having joined Downham Grange as a receptionist/home administrator four months ago, she finds joy building connections with residents, their families, and fellow staff members. Before her role at Kingsley, she took time off to assist her father in caring for her mother, who now resides in a care home due to Alzheimer's.

Wendy

Wendy Greeves

Job Title: Activities Coordinator

Since 2019, she's been part of Downham Grange, starting as a support worker before transitioning to the activities team.


She values understanding residents' needs and tailoring activities accordingly. Enjoying interactions with residents and hearing their stories, she finds fulfilment in her role.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Downham Grange Nursing Home to verify any information. View our terms and conditions. Downham Grange Nursing Home has an Enhanced Service - more info.