Downham Grange Nursing Home

Clackclose Road, Downham Market PE38 9PA
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9.6 85 Reviews
  • Downham Grange Nursing Home, Downham Market
Downham Grange provides accommodation in a peaceful environment for those in need of residential, nursing and dementia care. The home has been designed and built to a high standard with its residents' needs in mind.

The home offers extra wide corridors, six spacious and comfortable lounge/dining rooms and family-sized group living areas.

The en-suite bedrooms at the home contribute to its commitment to improving and maintaining high levels of residential, dementia and nursing care provided for Downham Grange residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • Self-Funded Nursing Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Nursing Dementia Care: from £1350

These prices are only a guideline, please contact Downham Grange Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Adeshola Adejuyigbe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (62)

Downham Grange Nursing Home Reviews (85)

9.6

Downham Grange Nursing Home has a Review Score of 9.6 (9.555) out of 10, based on 32 reviews in the last 2 years.
Over all time Downham Grange Nursing Home has 85 reviews.

Overall Experience
  • 46
  • 30
  • 7
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Date Published
  • 85
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Reviewer Connection to Downham Grange Nursing Home
  • 28
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  • 7
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Total of 85, showing 21-40
Review from T E (Brother of Resident) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother went into the care home for two weeks of respite, the staff were fantastic and very caring, the environment was very clean and odourless, the food was good and the activities were very stimulating because my brother enjoyed all the activities he attended.
Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange Nursing Home

Thank you for your lovely comments. We pride ourselves on the presentation of the home and the care provided to our residents. Its always nice to receive such positive feedback so thank you for taking the time in reviewing our home.

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Review from S B (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The current CQC rating for Downham Grange Care Home is an insult to the new manager and her team who have worked tirelessly to bring the home up to the standard one would expect of a long standing service to the community of Downham Market and beyond. All the staff are wonderful people who are genuinely
caring and considerate. Residents are treated with respect. The manager goes the extra mile to ensure all the residents needs are met. She is very compassionate and deeply caring. An Angel in disguise who runs a tight ship! A sincere thank you to everyone!
Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange Nursing Home

Thank you from everyone at Downham Grange for your very positive feedback. We strive to provide a high standard for all our residents so your feedback is appreciated by our hard-working team.

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Review from V L (Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Needed support and respite care after a time in hospital and 4 years as a carer. A warm welcome was given and staff of all grades were friendly and caring.
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Review from D R (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My father was in this care home for only a few weeks and some of the things I witnessed were not good. It seems that the staff do not have any quality time at all to spend with the residents other than feeding time, quick wash (I never saw any evidence of any oral care) and popping head in every few
hours to check he was ok, the rest of the time he was left laying in his bed. It would been nice for someone to get him up and sit him in a chair or take him into the lounge or garden (which is one of the things we told staff we would like to happen on the first day he got there) or just chat to him or engage with him other than when they had a job to do, but no sadly this did not happen, perhaps my expectations of a care home were naive! If all care homes are like this then it's a sad world we live in.
Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange Nursing Home

Firstly, thank you for providing your feedback to the home. It is disappointing to read as this is not the normal lived experience of our residents. We do always take on board any feedback to make improvements. Likewise, we take pride in our cleanliness and the care we deliver to our residents. We have an open-door policy so families and residents can address any concerns with management at any given time.

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Review from M S (Brother of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
When visiting my sister with my brother and niece whilst in her room we were offered a drink and gratefully accepted. We were brought the drinks approximately 45 minutes later in 3 different mugs. One had a chip in it, and when they enquired about her lunch she said she would eat in her room. When her
dinner arrived it looked very bland and was completely cold. For the kind of money she and her husband are paying for her keep, I thought the food was very substandard.
Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange Nursing Home

Thank you for taking the time to provide your feedback. We are sorry to hear about your experience when visiting your loved one in our home. We will ensure all cutlery and tableware are thoroughly checked. We will also continue to work with your catering team to ensure the dining experience meets the expected standards.

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Review from B D (Son of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into the nursing unit at Downham Grange care home at the end of March, having spent four months in hospital. Right from the moment I visited Downham Grange to see if it was a suitable home, I was impressed with what I found. The rooms and facilities are excellent and 'homely'. The staff
I initially spoke to were well informed and helpful and this has continued. They attended hospital and carried out an assessment and within just a few days mother was moved from the hospital into her own private room at the home. This was just over two weeks before her 80th birthday, for which a lovely cake was provided by the kitchen staff. Over the next few weeks, she has started to settle in. Her specific needs remain challenging at times, however the nursing staff are amazing and are providing excellent care for her. Having previously worked in investigative and safeguarding roles, both for young and older vulnerable people I have no concerns regarding my mother's care at Downham Grange.
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Review from A B (Grandson of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I thought I would offer some feedback on what I consider the level of care and general atmosphere at the Grange. My grandfather feels very safe and well looked after and I feel reassured enormously by this.
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Review from Anthony J (Respite Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Wife and I spent two memorable weeks in The Grange Care home. I went for respite after a knee operation and my wife needed the care that I was unable to give. Staff were responsive when asked and some went out of their way to be helpful. The young girls in the food dept worked hard and were most
kind. One young lady excelled, she always responded when asked and her care and kindness were exceptional. She will go far in her chosen career. Another who when I had a problem with my knee, responded and acted quickly he checked the wound, he arranged for transport to the local Medical Centre, I thank him for his quick action. All the clerical staff were helpful and overall I applaud the Care Home for the treatment they provided.
I would also say the cleanliness provided by the cleaning staff was of a very high standard. We send our best wishes to all the staff.
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Review from S G (Daughter of Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the experience I have had with the care of my mother is positive. The staff is wonderful and I have noticed an improvement in the activities. The food is great. The only negative points I have is that my mother is still without the appropriate remote control for her TV and her picture has yet
to be hung on her bedroom wall. A blanket and 2 throws have also gone missing.
Reply from Adeshola Adejuyigbe, Home Manager at Downham Grange Nursing Home

Thank you for sharing with us what you think and feel about Our Home. We have rectified all of the concerns raised. If you have any further issues or concerns please let us know immediately and we will do our best to get them rectified. In the future, we will endeavor to meet the needs and expectations of you and Mom 100%.

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Review from Karen S (Daughter of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum's behaviour is very challenging. She has vascular dementia with paranoia, which is very severe at times. The staff are very patient and caring with Mum and do their best to try and encourage her to take her medication and accept personal care. Mum needs constant reassurance that she is safe, which
they try hard to do. I'm always kept up to date on Mum and informed of any problems her paranoia is causing them in caring for her. The home is always spotless and the food appetising.
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Review from Sue G (Daughter of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very well cared for at Downham Grange. All the staff were brilliant. They were kind and caring and treated Mum with dignity until the end of her days. The rooms are spacious and nicely decorated. Thank you all for caring for her so well.
Reply from Valmy Flores, Home Manager at Downham Grange Nursing Home

Thank you for your review. The staff really appreciate that you acknowledge their commitment to providing the highest standards of care.

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Review from Kenneth W (Husband of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the reception to the nursing staff, all are extremely friendly and efficient. The rooms, lounge and dining areas are clean and tidy. The care home is short staffed but all are doing an excellent job. The nursing staff are caring and patient with their charges and encourage family to visit without
time restrictions. I recommend the care home to everyone.
Reply from Valmy Flores, Home Manager at Downham Grange Nursing Home

Thank you for your comments these are appreciated by the whole team.

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Review from Claire W (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum, who arrived at Downham Grange in December 2021, is well cared for and treated politely and patiently by all staff. She enjoys grumbling about little details because her world has become very small, but she says 'I am content here' and we can't ask for more than that. The staff at the home work
hard to provide an excellent service for their residents in an ever-changing economic climate. I have had the pleasure of meeting the CEO, and some of his senior managers, and I was very impressed by his and his team's commitment and dedication. Thank you Downham Grange.
Reply from Valmy Flores, Home Manager at Downham Grange Nursing Home

Thank you for your kind comments. Your feedback is very important to us and much appreciated.

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Review from K T (Wife of Resident) published on 4 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to thank the hospitality manager for arranging for someone to come give a talk about trains. It made my husband's morning. It was so lovely to see the light in his eyes and smiling after the event. The track was kindly donated to Downham Grange. I also stayed for the Coronation event. They
were extremely well-organised and the residents all had a wonderful time.
Reply from Valmy Flores, Home Manager at Downham Grange Nursing Home

Thank you for taking the time to share this with us. I am pleased that the efforts made by Keith created a memorable moment for you to share. I am happy that you enjoyed the other events and we look forward to sharing more with you in the future.

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Review from V S (Wife of Resident) published on 4 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has Dementia and Alzheimers. He was reserved about joining in but after a few days, the staff got him to join in activities which were excellent and varied. The thoughtfulness was very clear, and the management are excellent and welcoming. Thanks to all.
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Review from D Y (Husband of Resident) published on 3 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is a resident with complex needs and I appreciate the quality of care she receives. Downham Grange is clean, food is very good, though the distance from the kitchen makes for breakfast difficulties. The care she receives is given with sensitivity, intelligence and love in an atmosphere of homely
warmth. However, sometimes she waits for personal care because she doesn't ask, giving the impression that she can manage her own condition for which she no longer has the capacity. Overall a very good care package.
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Review from L H (Daughter of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is very happy to be a resident here. He has been here now for two years and is very settled. He gets his library books monthly via volunteer services as he loves to read and is able to listen to his favourite music on the sound system in the dining room. If the meals served are not to his
state a suitable replacement of his choice is usually supplied. He gets on well with all the staff who are always pleasant and helpful. And although there are many varied activities arranged he doesn't usually want to attend them unless they involve his favourite country music.
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Review from M R (Son of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the last day I visited my mother who can be quite difficult I found the staff friendly and caring. There was sufficient staff visible and working well with the guests to qualm any of their misconceptions caused by old age. My one criticism that on Thursday the food my mother had chosen was overcooked.
Otherwise, I was satisfied with what I saw.
Reply from Valmy Flores, Home Manager at Downham Grange Nursing Home

Thank you for taking the time to complete a review. I will share your positive comments with the care team. I apologise that on that occasion the food did not reach the expected standard, I will discuss this with the hospitality manager and the head chef to avoid a repetition of this.

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Review from L V (Daughter-in-law of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team at the Downham Grange Care Home really helped us when we needed emergency respite care. They are really respectful and caring. All the rooms are clean, bright and spacious. Really can't fault the care!
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Review from Patricia J (Wife of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family and I have always found the staff at Downham Grange amenable and approachable and willing to discuss his state of mind, his interests and any help with his happiness and welfare. They were willing to help with his diet when he needed to put on weight.
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Current Review Score: 9.6 (9.555)

Overview of Review Score

The Review Score of 9.6 (9.555) out of 10 for Downham Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.555 for Downham Grange Nursing Home is calculated as follows: ( (243 Excellents x 5) + (103 Goods x 4) + (13 Satisfactorys x 3) + (12 Poors x 2) ) ÷ 371 Ratings = 4.555
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Downham Grange Nursing Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Adeshola

Adeshola Adejuyigbe

Job Title: Home Manager

Having previously worked as the Clinical Lead in a large care home where she was responsible for all things clinical, Adeshola started her time with Kingsley in October at Buckingham Lodge where she was Deputy Manager, but with her skills and aptitude, it was soon evident that she would make an excellent Home Manager.

Siobhan

Siobhan Jib

Job Title: Hospitality Manager

I have worked in care for over 15 years on the hospitality side of things, which I absolutely love! I like to be hands-on, helping in all non-clinical departments. In my last role, I was involved in commissioning a new home, developing maintenance, kitchen, housekeeping, laundry and activities. I am now looking forward to my role as hospitality manager at Downham Grange and all the role brings. I am passionate about care and enjoy chatting with the residents, ensuring they have everything they need and finding out if there is anything else we can do to support them. I live in a very small village in Lincolnshire with my husband and two dogs, which I rescued from Romania about a year ago. They love walks and going to the dog park; they also love the beach.


I spend my spare time renovating my house, and with my children and grandchildren.

Sue

Sue James

Job Title: Receptionist

Having joined Downham Grange as a receptionist/home administrator four months ago, she finds joy building connections with residents, their families, and fellow staff members. Before her role at Kingsley, she took time off to assist her father in caring for her mother, who now resides in a care home due to Alzheimer's.

Wendy

Wendy Greeves

Job Title: Activities Coordinator

Since 2019, she's been part of Downham Grange, starting as a support worker before transitioning to the activities team.


She values understanding residents' needs and tailoring activities accordingly. Enjoying interactions with residents and hearing their stories, she finds fulfilment in her role.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Downham Grange Nursing Home to verify any information. View our terms and conditions. Downham Grange Nursing Home has an Enhanced Service - more info.