Downham Grange Nursing Home

The staffs are so wonderful and welcoming they are also devoted to their work. They actually look after my grand mum in a very nice way and I will always like to go back there anytime. The facility is also wonderful and warm always

I cannot speak highly enough of the care/support, staff and management for my wife's last days. I am very grateful to the Downham Grange. Many thanks.

Mum was in for one weeks respite care following an operation. From the moment we went into the home we felt welcomed. Everyone was smiling and couldn't do enough for us. The care was good and staff were positive and respectful of how mum wanted to have her care done. She loved the fact that she could have a bath. If we need respite care again, Downham Grange is at the top of our list.

The staff were very welcoming and informing. Granddad enjoys the activity and says the day-to-day support is exceptional and the home was clean and welcoming. It has made visiting my grandfather a joyful experience to look forward to.

My brother went into the care home for two weeks of respite, the staff were fantastic and very caring, the environment was very clean and odourless, the food was good and the activities were very stimulating because my brother enjoyed all the activities he attended.

Needed support and respite care after a time in hospital and 4 years as a carer. A warm welcome was given and staff of all grades were friendly and caring.

My father was in this care home for only a few weeks and some of the things I witnessed were not good. It seems that the staff do not have any quality time at all to spend with the residents other than feeding time, quick wash (I never saw any evidence of any oral care) and popping head in every few hours to check he was ok, the rest of the time he was left laying in his bed. It would been nice for someone to get him up and sit him in a chair or take him into the lounge or garden (which is one of the things we told staff we would like to happen on the first day he got there) or just chat to him or engage with him other than when they had a job to do, but no sadly this did not happen, perhaps my expectations of a care home were naive! If all care homes are like this then it's a sad world we live in.

When visiting my sister with my brother and niece whilst in her room we were offered a drink and gratefully accepted. We were brought the drinks approximately 45 minutes later in 3 different mugs. One had a chip in it, and when they enquired about her lunch she said she would eat in her room. When her dinner arrived it looked very bland and was completely cold. For the kind of money she and her husband are paying for her keep, I thought the food was very substandard.

My mother moved into the nursing unit at Downham Grange care home at the end of March, having spent four months in hospital. Right from the moment I visited Downham Grange to see if it was a suitable home, I was impressed with what I found. The rooms and facilities are excellent and 'homely'. The staff I initially spoke to were well informed and helpful and this has continued. They attended hospital and carried out an assessment and within just a few days mother was moved from the hospital into her own private room at the home. This was just over two weeks before her 80th birthday, for which a lovely cake was provided by the kitchen staff. Over the next few weeks, she has started to settle in. Her specific needs remain challenging at times, however the nursing staff are amazing and are providing excellent care for her. Having previously worked in investigative and safeguarding roles, both for young and older vulnerable people I have no concerns regarding my mother's care at Downham Grange.

I thought I would offer some feedback on what I consider the level of care and general atmosphere at the Grange. My grandfather feels very safe and well looked after and I feel reassured enormously by this.

I would also say the cleanliness provided by the cleaning staff was of a very high standard. We send our best wishes to all the staff.

Overall the experience I have had with the care of my mother is positive. The staff is wonderful and I have noticed an improvement in the activities. The food is great. The only negative points I have is that my mother is still without the appropriate remote control for her TV and her picture has yet to be hung on her bedroom wall. A blanket and 2 throws have also gone missing.

Mum's behaviour is very challenging. She has vascular dementia with paranoia, which is very severe at times. The staff are very patient and caring with Mum and do their best to try and encourage her to take her medication and accept personal care. Mum needs constant reassurance that she is safe, which they try hard to do. I'm always kept up to date on Mum and informed of any problems her paranoia is causing them in caring for her. The home is always spotless and the food appetising.

My mum was very well cared for at Downham Grange. All the staff were brilliant. They were kind and caring and treated Mum with dignity until the end of her days. The rooms are spacious and nicely decorated. Thank you all for caring for her so well.

From the reception to the nursing staff, all are extremely friendly and efficient. The rooms, lounge and dining areas are clean and tidy. The care home is short staffed but all are doing an excellent job. The nursing staff are caring and patient with their charges and encourage family to visit without time restrictions. I recommend the care home to everyone.

My mum, who arrived at Downham Grange in December 2021, is well cared for and treated politely and patiently by all staff. She enjoys grumbling about little details because her world has become very small, but she says 'I am content here' and we can't ask for more than that. The staff at the home work hard to provide an excellent service for their residents in an ever-changing economic climate. I have had the pleasure of meeting the CEO, and some of his senior managers, and I was very impressed by his and his team's commitment and dedication. Thank you Downham Grange.

I would like to thank the hospitality manager for arranging for someone to come give a talk about trains. It made my husband's morning. It was so lovely to see the light in his eyes and smiling after the event. The track was kindly donated to Downham Grange. I also stayed for the Coronation event. They were extremely well-organised and the residents all had a wonderful time.

My husband has Dementia and Alzheimers. He was reserved about joining in but after a few days, the staff got him to join in activities which were excellent and varied. The thoughtfulness was very clear, and the management are excellent and welcoming. Thanks to all.

My wife is a resident with complex needs and I appreciate the quality of care she receives. Downham Grange is clean, food is very good, though the distance from the kitchen makes for breakfast difficulties. The care she receives is given with sensitivity, intelligence and love in an atmosphere of homely warmth. However, sometimes she waits for personal care because she doesn't ask, giving the impression that she can manage her own condition for which she no longer has the capacity. Overall a very good care package.

My father is very happy to be a resident here. He has been here now for two years and is very settled. He gets his library books monthly via volunteer services as he loves to read and is able to listen to his favourite music on the sound system in the dining room. If the meals served are not to his state a suitable replacement of his choice is usually supplied. He gets on well with all the staff who are always pleasant and helpful. And although there are many varied activities arranged he doesn't usually want to attend them unless they involve his favourite country music.